Factory Direct Furniture

Jason was very helpful and kind! He helped us find exactly what we were looking for, and at a great price, too! Very knowledgable about the product line they carry, as well.

I accidentally bumped into Mike’s store in Flea Market six years ago and never went to any other place for furniture. Unless you have the $ to spend on Ethan Allen and other luxury brands, every store sells you the same stuff from two catalogs, Ashley and Coaster. The only difference is that with Mike you are not paying high prices. I found difference in the range of $ 200-​$ 800 for the same product in stores with fancy settings (read: lighting and A/​C)
Delivery is prompt and Mike always calls to inform two days prior to delivery and also on the day of delivery. His son usually delivers and it is your responsibility to check that you are not signing off on damaged items.
Word of advice: Don’t buy «discontinued items» even if you get discount. It’s tough to replace one broken piece unless you have the time to spend searching on Craigslist for days or months. For in-​fashion stuff Mike is always happy to sell you a replacement piece at a reasonable price.

This is the best place to go to for furnature. I am a realtor and most of the times when my clients explain their vision or their desired look, 9 times of of 10 this is the place they find what they’re looking for. This place has been around and it is a loyal business that I 100% trust!

Can’t get better than this. Found Mike at the SJ flea market. Put cash down. Negotiated a price; cash and I would be able to pick up from his store. Got a call the next day, picked up within 30 minutes. Smooth transaction! I shopped around and the price was much better than the furniture stores in San Leandro. Will definitely purchase furniture from him in the future!

After a long search for a decent sofa, we ended up at Factory direct furniture in San Jose. This is 1 of those places in Bay Area where you can buy decent quality furniture of good brand at low price. We looked at some of the sofas they had and finally went for a Ashley reclining leather sofa with massage option that was on display in factory direct showroom. Price was far less than any other shop was quoting for the same model number. You can bargain as well, probably look at 50-​$ 100 less than the price they will initially quote. However the price is already competitive that you wouldn’t bother negotiating.
Coming to the delivery, sofa was delivered in 5 working days inside my house without any damage. They had said 2 weeks, but was surprised to see that it was delivered so soon. Shipping was free. The only small problem was that the sofa was delivered without the charging adapter for the massager. However Mike assured me that it would be delivered in less than a week. The adapter indeed arrived at the shop in a weeks time and I picked it up from the shop as the shop wasn’t too far from my home.
The only disadvantage I can say about this place is that you may have to look at the catalogs if you do not find the furniture of your choice. They do have options that you can look at and luckily we were able to select the furniture from the 1 they had on display. This may not be true for everyone and you may end up ordering something without knowing the final quality until it is delivered. Looking at the quality of this furniture that was delivered, i believe that options from catalog would also be of good quality.
I would recommend this place to everyone who is looking for decent good quality furniture at nominal price in Bay Area.

The one thing that I absolutely loved about Factory Direct Furniture is how flexible they are with your budget. Let’s just say, I got an amazing deal on a sectional couch!
The service here is a different story. I was told that I’d receive a call in two days about my delivery (which would be a Monday since they don’t place orders over the weekend). Monday rolls around and I figured I’d give them a couple more days to reach out to me seeing how I hadn’t heard from them. Well Wednesday rolls around and I still hadn’t heard from them so I called them. I was told that my sectional would be delivered sometime on Wednesday or Friday of the following week. Which was already inconvenient because the date was not a for sure date and neither was the delivery time, which meant I had to find someone to sit at my apartment until I heard word of when my couch would be delivered. I ended up working from home on Wednesday, waiting for them to call me. I finally called them and was told that they were supposed to call me the previous night to let me know that my sectional wouldn’t be delivered until the following week! I was upset, as you can imagine, and got some money knocked off for the inconvenience. But this time they had given me the exact date and a proper time for delivery, which was no later than 8:30 AM.
My couch was delivered yesterday at 7:53 AM and I couldn’t be happier with it :) Though, I did have a problem with one of the men who helped delivered my couch. He must have said «tips are appreciated» over 3 times. Personally, I can’t stand it when people ask for tips. If I like you, if I like your service, I will tip you. When you ask me, it drives me insane. It’s probably one of my biggest pet peeves because it’s the next morning and I still can’t get over it!

My wife and I purchased an Ashley leather reclining sofa from Factory Direct Furniture about a month ago. We shopped around for a few weeks and had a great experience buying here. All the employees were professional and very helpful. The sofa was delivered to my house and set up by the delivery guys as promised. Factory Direct Furniture is highly recommended!

Love this place. Mike (the owner) is helpful and knows his product. Cannot beat the prices and my furniture looks awesome.

Terrible quality furniture. About 2 years ago we were looking for a replacement to our 15 year old leather sofa. We stopped in at Factory Direct Furniture and eventually bought a «leather» recliner sofa. But after about 18 months, the «leather» started cracking and peeling. I now know that this is «bonded leather», which is incredibly cheap and worthless. Shame on Factory Direct for not telling a customer what they were buying. We are now in the process of buying a Top Grain Leather sofa from a more reputable store.

We purchased couch from this store. We got great price with 12 days delivery estimate. It has been 4 weeks and nothing has been delivered yet. I called them and told them I no longer wait for them to lie to me again and again «It will be delivered next week LIE». This is exactly what happened, every week we contacted them, they said you will get it next week, we are just fed up with their lie. She told me next Monday at 3PM. I had to cancel 2 parties because of them not delivering my couches. I am seriously disappointed. DO NOT PAY THEM CASH BECAUSE YOU CANNOT DO ANYTHING ABOUT YOUR PURCHASE.

My experience at Factory Direct Furniture was EXCELLENT!
I shopped the entire South Bay area for furniture and we purchased a sofa and loveseat from this place. The «showroom» is not fancy (it reminds me of an industrial garage), but it has everything you need. Do not be shy to walk it! Mike, the owner, was very welcoming and gave honest advice. Mike is able to order furniture if he does not have something for you in the store.
The value for the furniture is excellent!
Delivery: The sofa and loveseat were available from the warehouse and Mike delivered it to us in ONE WEEK! Other places quoted 1+ months for similar pieces. The delivery service was on-​time and cordial.
We plan on buying a mattress from Factory Direct Furniture in the future because of our experience.

We didnt plan on buying our furniture here, just stumbled upon this one as we were heading towards Kings Futon. To our surprise they carried the same Coaster Catalog and even though the place is very small and stuffy with very few furniture at display (dont go by the pictures on Unilocal!), if you are able to visit few other places and scout for exactly what you want, this is the place to get a good deal for the same furniture, even better than Kings Futon (as we found in comparing the exact same items), it saved us 100 – 150 $ with additional discounts and delivery charge included. The bed was in stock, and delivered promptly 3 – 4 days later, no hassle, great and friendly delivery staff as well as the owners at the store. Would definitely go back to them for more (if the furniture holds up well)!
Highly recommended.

We purchased all our furniture from this place which includes living room, bedroom. Received the rest furniture on time and assembled except the coffee table and its counterparts. Its being 3 months are we are still waiting for the the three pieces. Still, it may take more than 1 month or so it seems! We have already made full payment so have to wait without an option, else I can directly go to the Ashley furniture shop and buy them. Its frustrating to wait endlessly.
Will not come back for sure. People who are planning to buy furniture from here, please confirm as to when you will receive your furniture.

Went to Ashley furniture store with a horrible experience. Unilocaled a new furniture store right down the road, and this store came up. Met all of our expectations and more. Sales women was exceptionally nice, helpful and accommodating. Got an even better signature Ashley furniture sofa and love seat for more than half the price that Ashley wanted, without the hassle of the salesmen gig and attitude. Free shipping. Great negotiation. Great experience. Although the outside looks questionable, definitely don’t judge the book by it’s cover.

Nice people
Real hassle
Nothing purchased
We came in looking to purchase a sofa and a dinning room table. They had a small selection at their location but had a big selection in a few of their catalogs. The service was nice and welcoming and we were told the sofa and the dinning room table would be delivered in a week so we decided to purchase the two items.
This was on a Wednesday.
A few days passed and we hadn’t heard from them. We called them on the following Monday to find out exactly what day they would be delivering and we were told the sofa would take a week and the dinning room table would be another 3 weeks. We canceled the dinning room table and ended up buying it else where and received it in a week.
After that week they contacted us back and told us they received the sofa but it was the wrong color so they sent it back. If we still wanted the couch then it would be another 3 weeks because their supplier is out of stock. They then suggested we come back and pick up our deposit.
We ended up canceling the sofa and getting our deposit back.
Now lets say a lot of this was out of their control. Lets say 1 – 3 weeks is normal. Ok, but on Wednesday we should had been told these items will take 1 – 3 weeks to deliver. They should had said we’ll contact our supplier today and get back to you tomorrow and tell you exactly how long it will take.

We have purchased all our furniture from this place includes living room, bed room and misc. Awesome price and excellent service. Even they have assembled center table on request.
I would highly recommend them and will use their services in future.

Bought multiple times from factory direct. Their customer service is great. Randy helped me pick out an amazing bedroom set and everything was delivered on time. Will buy again in the future.

Hello san jose FACTORY DIRECT FURNITURE
Read all reviews before you buy. I ordered a love seat sofa with a console it turned out that a console means cup holder.
The sofa I saw and ordered had an storage compartment and cup holder.
The owner assured me i was going to get exactly that.
only did the delivery after a week and after a phone call to get an update on the order. The sofa was sitting in the warehouse the whole time.
The sofa came in the delivery person damage the sofa and they left
The sofa was the wrong one no compartment was design on it just cup holders. I told the owner the sofa was wrong and first thing he said was that is the new model and there is no return or exchanges. He then promised to come and see the damages and I m still waiting.
The website says customer satisfaction is # 1.
Do not buy a problem you will be stuck with.
Did I mention I paid extra for the console that does not exist!

Awful Awful customer service rude person who answers the phone is absolutely no help and when I called back he wouldnt pick up!

This place is a great find! The owner was incredibly friendly and got us a great deal. Don’t be deceived by the look on the outside– it looks very nondescript, but their no-​frills location helps them keep down the overhead which ultimately gets you a better deal!
In short:
— We saved over $ 500
— We got the same couches that we saw at Ashley Furniture
— We got free shipping to San Jose a week after ordering
— We paid in cash and saved 50% on tax
— We will absolutely come back again!
Our experience:
We went to Ashley furniture first, found sofa set we liked for over 2,100, which was on-​sale and seemed like a good deal, we just weren’t sure we wanted to pay that much. The sofa was nicer than we were planning on purchasing, but we loved it (recliners, built-​in massage). On tops of that the Ashely shipping was going to be expensive even though we were a «local» delivery ($ 150) AND they said they couldn’t get the furniture to us for 4 – 5 weeks. We decided to sleep on it and look around at other places.
We are so glad we did because we went to Factory Direct Furniture, after reading some of the reviews on Unilocal about the good deals. We pulled up and almost didn’t go in since the outside was so non-​descript, we weren’t sure we had the right place! But, we went in and they had the EXACT same couch from Ashley for about $ 300 less! (No tacked on fees for leasing an expensive space, staging or staff commissions). Plus FREE SHIPPING within San Jose and they delivered it in a week (M, W, F delivery only between 9am-​3pm)! We also paid in cash and saved 50% in tax, which made it an even better deal.
They made buying furniture so painless, if you live in or around San Jose, THIS is where you get your furniture! When you buy direct, you save! So glad we shopped around and went to FDF. Will definitely come back here when we need more furniture.