Fairway Glen Apartments

I have been living here with my family for close to a year now and have had good but more of bad experiences. I do like my neighbors, everyone seems to be really nice and watches out for everyone else for the most part. Also that this place is pet friendly with doggy bags supplied around the complex, but aren’t refilled weeks on end.
1. Parking is horrible. They give you one parking permit to have to park under the covered areas and you will have to pay $ 40 for an additional one. Even then, you are not guaranteed a spot when you get home. You either park on the street, at the bank across the street or the liquor store further down the street. The street parking is always full since people from the other complex across the street and current residents just switch cars out tobsave their spots everyday. I’ve seen this happen multiple times a day, everyday.
2. My car as well as my other neighbors car have been either attempted or have gotten broken into in the past and recently. I’ve heard this has happened multiple times and that the office doesn’t care much about it. Shouldn’t they since we are their residents? We should feel safer!
3. The rent we are currently paying is a huge amount for a one bed room. We had to make it work to be closer to work and etc.
4. Management as well as handy men are unresponsive most of the time. There are things that we have asked to have fixed, complain about and possible sightings of mold but it takes them a few days or weeks to get back to you. I get they can get busy, but just a simple response would help with he status of repair orders.
5. The dumpsters are extremely full, smell really bad and is grotesque to look at. I’ve heard from other neighbors that the complex next door comes over to dump electronics and other things into our dumpsters. There are dumpster divers as well!
Hence, making this possible for random cars and strangers to just enter our complex. I am hoping that they can think about making this a gated community whether we stay here or not for added protection. Feeling unsafe and stressed in your home shouldn’t happen.

When my husband and I starting looking into a moving, we knew we wanted a pet friendly complex. We came across Fairway Glen, did a walk-​through and we really liked it. They are located away from all the chaos, which is great. We like that the complex it’s well maintained inside and out. Any maintenance issues that you may have management will raise a case and within a few days the issue is fixed. They have a no-​cost to you pest control services that comes in, if you have a bug problem.
The apartment has a washer and dryer, dishwasher, oven and microwave, which makes it even more enjoyable. We also have a small patio, which is great as we like to sit outside during the summer days. The ladies in the office even accept packages and sign for them. They follow a strict policy when picking it up. This prevents others from stealing from your front door. Management is always available to answer any questions or concerns the tenants may have. They also have a noise «curfew» at 10pm in order to respect others.
In the end, we love where we live!

I have lived here for 1 year already and I have no complains! Anytime we have the slightest problem they send there guy out to come fix it the very next day for free! They also do free bug spray every Tuesday if you happen to see any spiders due to all the trees they have which is also very nice. The place is very kept up and nice they have gardeners come out like 3 times a week to maintain the walk area trees leaves and plants. Hardly any noise for the most part it’s very calm people are very nice and friendly. Front desk is very helpful whenever me and my husband have questions they help us whenever possible. Not judge mental at all. My only complaint would be the ac unit in our complex is very old and only one in living room which doesn’t ventilate the whole room.

All the negative reviews that have been written are all true. The current management are not nice, are not responsive. I will escalate now to the owners and see if they will respond. The comments on the drinking and smoking others have made already are all true. There is a problem with parking. They lie about the parking. They don’t address your complaints. They charge hi rent. Go rent across the street. They are a better managed complex and nicer management. The current manager don’t understand how important social media comments are on the property. The turnover is very high here. It seems like someone is moving every week. It is a nice neighborhood area but not worth what they are charging and for anyone to be treated harshly or dismissed by the management.

Management here sucks! I think they don’t know a thing about customer service. The lady i spoke with was rude in telling me that the number i called was supposed to be for issues with maintenance and not for questions re: visitor parking. Hello?! you are one of the personnels in the leasing office and if you are appropriately skilled, you’re answer should be «let me direct your call to the person who can address your concern.» That is just the prelude. I called to ask re: their visitor parking policy because they don’t have one in effect. What they’ll throw at you is the parking policy for tenants. They don’t even have a few spots as designated visitor parking that enforces a schedule. As a result, you park at your own risk and get your car towed! But their towing process is shady! I was parked between 2 cars that does not have a sticker and only mine got towed at a little past 10pm. Ok, i got it that i didn’t have the parking sticker but why my car only? Shouldn’t you tow the other cars, too?! Orion, the security firm in charge of this complex, you have some big explanin’ to do– i took pictures of the non-​stickered cars so stop giving me bull_​_​_​that you towed all the cars that night! I think there’s is a money making scheme going on between the Fairway Glen Management, Orion security and Rebellos Towing.

Read the contract, they will change their interpretion, and DO NOT trust them on whatever is not written in the contract. Accept nothing verbal, they just can lie.
BTW, do not be surprised if in the morning you wake up and see your car is gone, apparently you should have seen the flyers they posted about the change in policy regarding parking permits, and it is not important that you loose a day of work and considered calling the police for theft report. No respect for residents, very bad tempered management.
Speaking of waking up, also be prepared to wake up in the night because the roof leaks right on your bed and on your face, well maintenance team is very good so you wont have the leak next night.
Speaking of waking up, it is pretty common to wake up because of cars siren or people honking.

Living here is a nightmare. When I first moved in I had security called on me everyday for 2 weeks. I even had cops come to my house at 2 in the morning about a noise complaint mind you we were asleep. There is absolutely no parking if I get home At 7 I have to park across the street. It’s horrible. Management is not understanding.

When I first moved in, the management was great. Very responsive, communicated really well… and then the property was sold, and in comes new people! When we were in the process of renewing our lease, they took their time, did not give us the necessary paperwork in time, and took 2 weeks to process it afterwards. They lied about the processing, and eventually, it was too late to sign again before we had to give our 30 days notice. After shampooing the carpets, and scrubbing everything from top to bottom, I dropped the keys in the lock box at the office, and left.
Next day, I call to make sure they got the keys… apparently they never received them??? And they were going to charge us to replace them! Even though they had to rekey the place anyhow! Absurd! How does a set of keys, or a bright blue key chain get lost???
Management is condescending, uncooperative, and worst of all, incompetent. Seems neither of the 2 working there now had any idea how to run an apartment complex. For shame. I really wanted to continue living there, wondering hawks and other creatures living in the trees. The absolute best spot for attracting hummingbirds, but management left a bad taste in my mouth.
After leaving, I waited longer than the required 30 days to receive my deposit, and as I assumed such inexperienced management would do… there was no itemization of deductions. I called, left a few voicemails to no avail. They NEVER returned my calls. Fed up with these people. Horrible services. Really wish they’d kept Stacey around. :/​
The only positive credit I give is to the maintenance team. They’re great, compassionate people. But tried convincing me that the problem with my dim lit ceiling fan was the energy efficient bulbs I was using… uhhh… no. You couldn’t be more wrong, dude.

My family lives here for 6 months period for stinky reasons. The reason we live here because its close to everything and being cozy place with trees, clean, and next to golf course. Being on the east San Jose and has a reputation of being a ghetto we thought this apartment is little decent, but i we were wrong. I guess do not judge the book by its cover. Now, the reason i would not recommend this place to family or parents who have kids.
* Parking lot is so inconvenient. you have one designated parking and if you have extra vehicle you will have to park somewhere else which is far from your complex.
* The building is made by thin walls that you can hear every footsteps especially if you have a fat bitch complaining about kids running around (kids meant to play and run around).
* Management SUCKS!!! with lack of communications and they do not pick up the phone when you calling them. I was actually outside their office at one time picking up the mail and saw the manager sitting on her desk and dialed the office and i heard the phone ring, but she was ignoring it.
* The #1 complaint we had was smell of Marijuana coming inside our unit. Our apartment is 2×2 and every night he heard the fan ventilation from unknown unit and the smell of Marijuana goes inside my 4 yrs old daughter’s bathroom and room. This is not acceptable so i called the office the next day. They said they will send a letter so i give them that opportunity which they did. The letter did not stop the asshole from smoking (of course not) so it happened 3x. I talked to the management again and they said they couldn’t do anything unless they know who it was. This is bullshit because every month they do a unit inspection where they go inside the unit and inspect so they could smell the marijuana or at least they can tell the difference between an air freshener smell to marijuana smell. Now, the manager told me that if we want to move out without breaking the lease we can do it with 30 days notice. SO i was like WTF? why do we have to move out which we are the victim and she didn’t even investigate more or how to fix the problem. She rather have the asshole smoking than accommodating my families safety. Also, you will see a group of individuals loitering by the kids play ground drinking alcohol, BBQ, and smoking weed by the parking lot and playground. So i said fuck this and we moved out because i know this apartment will not do any good to their tenants but harboring an addict to their complex. Not to mention a black male smoking marijuana inside his vehicle parked on his carport. We moved out ASAP and the manager told us that she will still charge our deposit for cleaning fee so i said fuck it. After 2 ½ weeks until now, i haven’t receive my deposit refund so i called the property and finds out that a new management took over (how wonder why) and told me that my file is not there and they don’t know anything about my refund. The lady that i spoke was nice and told me that she will follow up with with the former manager. I cannot blame the new management so i agreed to get back at me.
After telling you all this you might think its not possible. i was just letting you know my experience to this apartment and management, but a new management took over I am not including them to this survey. I would not deny that this place was nice to live as long the management get it to together everything will be fine. stakeout by the parking lot especially by the playground and you will see the groups of guys smoking and you will find out who lives by 504 complex and that could be the person who smoke inside the bathroom. Also the black male parked by the carport of 504 (silver mustang) he smokes a lot.
Hopefully i get my deposit back, but if not i will file for civil complaint. Not to threaten the property, i do have connection from city.
Thanks and good luck for future tenants.

I lived here about 6 years ago. i was recently looking for a apartment again and thought about living here. The rent has of course gone up to $ 1725 for a 2 bedroom 2 bath. But its convienent to a grocery store and a bunch of little stores, and jack in the box. I loved the lay out (since we had a room mate) and the managment was helpfull. i thought the washer and dryer in the kitchen sucked. We had a issue with our dishwasher that was never really taken care of– and we didnt get our deposit back (it was only $ 99.) i dont remember why. I loved the parking because we parked right by our apartment and there was always openings, the pool was always cold and the gym was ok. Mail boxes were on the complete other side of the apartments which sucked. It was quiet and i’d live here again.

Hmm. So I’ve been here for a year now. I’m docking a star. My complaints about this apartment complex is that they do not have a clubhouse for residents to hold events or parties. WHY DON’T THEY? I wanted to host my sister’s baby shower but my apartment wouldn’t be able to accommodate all of the guests we wanted to invite. ERR.
Another HUGE complaint is the ventilation fan over the stove. It SUCKS! Since I live in an apartment, there isn’t a vent that actually directs the smoke outside. I thought it was because my fan was defective, so I had the maintenance crew replace it with a brand new overhang, yet it was the same. The fan does nothing to help filter the air when I am frying or searing something for dinner. I have to open the sliding door AND side windows, turn on the ceiling fan, and have another fan going in order to somewhat rid the house of the smell. This is extremely inconvenient during the winter season because I end up freezing my arse off.
However, I just renewed my contract, simply because there was too much going on with me right now to deal with a move. But I do believe I will start looking for greener pastures.