Five Star Services

Good carpet cleaning job and reasonable price!

I called Five Star for carpet cleaning. They showed up right on time. The price I was quoted over the phone was the price I paid. They did not try to sell me this or that enzyme for my white carpet like other companies do. They did a fantastic job. I will be using them again!

Great and friendly service both when I call and the guys who come do the job. They do a great job in cleaning and getting out spots. Always friendly when I call and get appointments very quickly.

I requested a deep cleaning of a condo I had just purchased. I was quoted $ 245 for 3 women to clean for about 90 minutes. They arrived within the scheduled window. I had them focus on the kitchen and bathroom (as I was in the middle of painting everywhere else). They cleaned the blinds I had hanging, and it looked *much* improved when I did my walk through of their work. However, as I have taken a closer look I have noticed a few things: a shelf in the freezer is still crumby, the very top of the rim of the toilet is still dirty (I had to contort my head to see the spot). I’m disappointed that even though I had them focus on two rooms, in the allotted time, I still saw some oversights in detail. They did a good job, but I would have liked a little more attention to detail.

Susan! your the best!!. Not only is Susan a sweetheart, she kicks butt at what she does. After the job she did for us, there is no other company I would ever consider for carpet or upholstery cleaning. This is one of those hidden gems that you can find on Unilocal

Five Star services have cleaned my office twice already and I have hired them to now clean it every quarter since my facility gets lots of traffic. Because we are open 7 days a week, I have to plan the carpet cleaning at weird time and Susan and her team have always come through. Sunday and a Monday so far. They are quick and efficient AND because I am a returning customer, I was able to save a little more because I’m on her mailing list. I highly recommend them.

Responsive, prompt, affordable and quality service! Susan and her team were fantastic. Susan was easy to reach, contacted her on Labor Day and she called back that very day. Easy to schedule appointment. They showed up on time and were very professional. My carpets/​sofas look great. Def recommend.

Susan does awesome work. She worked on my carpets in both my home and office and was done in about 2 hours. Oh, I forgot, this included my car, too! Glad to have those icky cat stains removed. Thanks again!

Thanks for the recommendation to all the Unilocaler here! It was delightful experience. Susan was super quick to respond my calls, even during the holiday time. (I called around ⁷⁄₃ afternoon). The service was professional, the price was reasonable. I would highly recommend them to anyone in the Bay area. Most importantly, they uses cleaning agent that does not contain harsh chemicals for their service. I would definitely using her again for my next carpet and sofa cleaning.

I picked this place to clean my carpets based on all the other Unilocal reviews. I’m really glad I did! The price was the same as the other places I called but I really felt that I was an important customer and not just «another»: customer.
I think I’ll call them again to clean my sofas. those spots are really starting to bug me!

We hired Five Star to clean our carpets based on its high Unilocal rating and weren’t disappointed. They were very responsive, quoted us a good price over the phone, and were able to schedule us quickly. They showed up on time and when they did the actual measurements, our place turned out to be a bit larger than estimated. Nonetheless, Five Star honored the quoted the price. As for the cleaning itself, we were mostly satisfied. The high traffic areas weren’t restored to new-​looking, but I assume that’s a function of the cheap carpet and not the cleaning. The rest of the place looked great. A day after cleaning, a small stain reappeared but Five Star came back out to take care of it. A few days later, we received a very nice handwritten thank you note in the mail — a very nice surprise. All in all, we highly recommend Five Star and will use them again.

Returned my call immediately, showed up on time and I was actually charged a little bit LESS than the phone estimate once Susan was able to evaluate the size of the rooms and the condition of my couch. As a fellow woman, she was sensitive to the fact that it can be uncomfortable for a woman to be alone in their home with strange men doing work. She conducted all of the business end herself and personally introduced me to her two workers who were both very polite and respectful and did their best not to disrupt me while I worked from my home office.
The carpets look great and they were even able to get the hair dye and black scuff marks off my white couch! They were also dog friendly and didn’t ask me to shut up my dog while they worked… it was a small gesture but went far for me being comfortable with them being in my home. Will not be shopping for another service as long as Susan is around.

Five Star is fantastic! Susan came to my home to clean the interior of my car. She was very thorough, and the seats and carpet look like new. The car smells fresh and clean, and I really appreciate the time and energy Susan put into the job.
I give 5 stars to Five Star Services! Susan runs a professional company with great results. Make sure to call her with your carpet and car interior cleaning needs.

I would definitely recommend Five Star Services to others. I recently used this company to clean a silk upholstered chair and I’m completely satisfied with the results. Susan was very flexible with her schedule, quick and thorough. The price was reasonable (half of what others were quoting) and service was great! Thanks Susan!