Frontier Airlines

Avoid at ALL costs. While a seemingly inexpensive, secret fees and hidden fine print eventually causes you to spend more than other airlines. Horrible customer service. Will never be booking with Frontier again.

Not too bad as I thought. It is cheap as everyone said before. But they did get me from ORD to SFO on time. I did bring a small bag without getting extra charge. The online check-​in is OK but not as smooth as the other airline. The crew members get some attitude. But I was sleeping through the whole flight time. Would recommend it for someone on a tight budget.

They closed the boarding doors an hour before takeoff and wouldn’t let anyone board even though we easily could have cleared security. Most airlines are 30 minutes. They didn’t have another flight out for 24 hours. I would never book them again. It’s not worth it to have saved a little bit of money to have lost a day of my (three day) vacation. Absolutely will never fly again.

1 star because you can not enter 0 stars.
4÷28÷15 Charged me $ 75.00 to change flights when it was their fault.
⁴⁄₂₈₁₅ at 9:16 PM (plane departure scheduled at 9:35 PM). Walked up to the gate to board the plane. 2 others standing at the closed door waiting. Was told the agent went to check to see if the door was open. at 9:19 Agent #1 came out the door and said the plane already left. I looked out the window to see the plane sitting there. I told agent #1 it was right there. He replied they close the doors 15 minutes before departure. All 4 (another person walked up) of us said We were right here at 19 minutes before departure. Agent # 1 said «No you are here at 13 minutes before departure». I pointed to the clock saying «It’s now 16 minutes before the departure». Agent #2 came out the door saying they are getting ready to back out. One of the other passengers said «I thought they left?» Agent 1
said «they did» to which I pointed to the plane saying «its still right there». At this time another agent (#3) walked up and asked what was going on. Agent # 1 says «they just walked up and missed their plane». I immediately said «Bullshit, we have been standing here for almost 10 minutes». Agent #3 said «we gave your seats away 10 minutes before scheduled departure». I replied «how is that possible when its not 10 minutes before yet?» She said «you’re not getting on this plane go talk to our Customer Service desk».
At the Customer Service desk I explained the situation to Agent #4. After explaining what happened a girl in the back (agent #5) said «they always close that flight out early so they can go home». Agent #4 quickly said «no we close the doors 20 minutes before all Frontier flights leave. I asked why does the story keeps changing? Agent #5 laughed. Agent #4 said they did not give my seat away so she had to close me out as missed flight and book me again for tomorrow morning. I asked if there was another flight on another airline I could get on. She said only if I wanted to pay for it. She said she could book me on a flight in the morning. At this point I have resigned myself to the fact I was not going home tonight. I told her to go ahead. Agent #3 walked up at this time and went into the back. After a few minutes Agent #4 said she had me booked at 7:40 the next morning and then asked „how do you want to pay for it?“ I was taken aback and replied „Wait. I have to pay to get on another plane?“ She said yes it was Frontier policy that customers have to pay for missed flights unless its a connection issue, since I was here in plenty of time to make the flight it was my fault» I asked «How is it my fault your people closed the doors early?» Agent #4 said «All Frontier flights close the doors 20 minutes before departure» to which I replied «Bullshit, your story keeps changing». The girl in the back (I did not see her, just heard her through the open door) laughed. I asked if I would have said I was there 20 minutes before would the doors close 25 minutes before?” The girl in the back laughed again and said «yes». Agent #4 kept looking at the door very upset. I asked if I could at least get a voucher for a hotel. I was told no since it was my fault. I paid and walked away. I work in Customer Service and would never treat a customer like this.
I have since contacted Frontier Customer Support. I gave them this exact account of what happened. Again they showed they do not listen to their customers and care nothing about facts getting EVERYTHING wrong. «Please be advised that our Contract of Carriages states that all passengers must be at the gate no later than 15 minutes prior to departure for flights operated by Frontier Airlines for boarding, or reservations are subject to cancellation and the seat will be reassigned. Frontier is committed to on-​time performance, and this provision allows us to ensure that all passengers are onboard for an on-​time departure.
My records indicate, flight 657 from Denver to San Francisco did not depart our gate until 7:51 Am this would be 4 minutes before the scheduled take off. This flight did not get in the air until 8:01 Am
I sincerely apologize if our representative was rude or unhelpful in any way. We strive to be a better and different airline by providing a great customer service experience, and appreciate receiving your comments so that we may have an opportunity to coach our employees. We understand your frustration and have forwarded your comments to our Management team for internal follow up and review. Please know that the level of service you received is no more acceptable to us than it is to you.
It appears that our representative did assist you with re booking. While we regret that you were unable to travel as scheduled, we are unable to provide a refund, reimbursement or compensation in this situation.»
As You can see they did not read what I sent them. I’m done with Frontier.

They cancelled our flight.
Tried to call them to get it fixed, and got disconnected the first two times. (after waiting on hold for 30 minutes)
The third time, I was on-​hold for 1 minute shy of TWO HOURS.
Every 15 – 17 seconds, they would play an annoying recording,
presumably to try to get rid of me. :-o
Once I got thru, Cassidy was very friendly.
It took her 30 minutes to credit us for the flights. (at least I hope it is done)
An entire evening shot — thanks Frontier.
It seems likely that these guys are going under.
Either way, I will never book another flight with them.
Update: She said the credit would post in 7 – 10 days. (huh?!)
Well, it’s been 10 days, and no sign of the credit posted to our visa account.
Back on-​hold with Frontier. Ugh.
After being on-​hold for «only» a half hour, she claimed she couldn’t help me.
When I wasn’t willing to accept that answer she put me back on-​hold.
Fifteen minutes later, I was «disconnected».

This airline is laying off people as fast as they can. Flight cancellations, 45 minute waits for people who cannot help you and elimination of flights from San Francisco make flying on Frontier a BIG, RISKY gamble. Don’t be lured in by low fares

Frontier truly does NOT care about their customers. They lost my husband’s luggage on our way home for Christmas. We lost all of the presents that we were bringing home for our family. It has been over a month now and we still have no idea if they have even started the process of finding it due to them never answering their phones. We spent so much of our vacation talking to voicemails and unhelpful people, and we just want to know that they are at least trying to find it… but we STILL have no idea. They are beyond unhelpful. If you want to be ignored when they lose your luggage, fly Frontier.

DON’T EVER FLY WITH FRONTIER!!! NEVER!!! I WILL NEVER MAKE THAT MISTAKE AGAIN!
My family bought round trip tickets from San Francisco to Minnesota ($ 375 each) from Frontier Airlines & when I tried to check-​in online the night of our flight, my confirmation/​ticket number wouldn’t go through so my sister called them & they told her that we never bought that one ticket for me. She told them that it had come out of her account & she has the bank statement to prove it but for some reason they couldn’t find me in the system so we ended up having to buy another ticket for $ 778! They told us we can call the number on the site regarding reimbursement during Frontier business hours (Mon-​Fri 8am-​11am CT).
When we got to SFO airport & I was trying to check in, they said that there were two people from the same address with my name for the flight. I told them what happened & asked if they could fix it but they also told me that I have to call Frontier about it. The same thing happened on our way back, during our layover in Colorado. They were questioning why I was on their system twice & I had to explain it again! They even called out my name on the plane because the seat behind me was empty, which was the seat I should have been on in the first place.
It’s been almost two months since that trip & my sister & I have been trying to call Frontier ever since we got back from MN. Their office hours are ridiculously short & we’re usually both at work at that time so it’s been really tough to get a hold of them. My sister was put on hold for an hour & when she finally got to talk to them, they said that they couldn’t refund us the $ 778 since I used the tickets for my flight! They refunded us $ 567 so far & honestly, with all the difficulties we’ve had with them, we should be reimbursed both amounts! I am still trying to call them but it really is just impossible to get a hold of anyone from their office. I AM SERIOUSLY READY TO SUE FRONTIER! Horrible customer service! I should have looked at the reviews before buying tickets from them. They have less than 2 stars for most review sites. I don’t even understand why they still exist! Frontier doesn’t even deserve the one star. It’s just required to be able to post this up!

Frontier used to be a Great Airline. Not anymore. Extremely rude — could care less about the customer. Advertised Classic Plus ticket included unlimited non-​alcoholic drinks and one alcoholic drink — paid for Classic Plus — had to fight for a free soda. «They changed their policy» was there repeated line. I have emails from them when I paid for my ticket, checked in both ways, that state the drink is included. This would seem a little like false advertising /​fraud. The were unwavering in it was «their right» to change the policy– and they basically could have cared less about what they advertised and charged for. Avoid this airline at all costs (this comes from a former Summit member who flew them about 100 segments in one year when they were a good airline.

My mother had a horrible experience with Frontier. They delayed her flight twice, then when she arrived an hour before the new departure time they would not let her board the flight, even though the plane was still sitting right there. They told her she was «too late,» and that she needed to arrive at least two hours ahead of the departure time. Can you imagine having a paid ticket and being told you can’t board the flight, which is sitting right there at the airport, because you are only 60 minutes early??? And yes, as mentioned by others, they will nickel and dime you right to the grave. Don’t take this airlines!

Like all the other reviews, my experience was no different. Horrible service. I asked for a second cup of water. It was never brought. Totally ignored it. Wound up buying my own bottle.
Carry on luggage has an associated charge with it. Makes it a terrible flying experience. Not worth it and will never fly this airline. They stand for everything except customer service. Really don’t understand how this no-​name airline can stay in business.
If you as a passenger ignore all the 1-​star comments, then I wouldn’t understand why you’re looking on Unilocal in the first place.
This airline is DESPICABLE.

They actually used to be a decent airline but recent changes make it one of the worst. I fly 20 – 30 times a year and they are now terrible.
They charge for everything (water, carry on baggage that doesn’t fit under the seat, TV, snacks) and claim to pass on savings by giving you more choices​.BS.
Total cost ends up being much more $ and that creates unhappy customers, who then complain endlessly to the poor attendants who are just following rules. This wears on the attendants and that, in my opinion, make them very inhospitable in return. How would you feel if people were complaining to you all day at work?
And their customer service over the phone is horrendous as well. I called twice and was on hold for a half hour each time.
Stay away.

You get what you pay for I suppose. Though the tickets may be cheaper, there are a LOT of things that aren’t included that many airlines have standard.
I booked tickets for my parents to travel to Atlanta and when doing their online check in the day prior, I noticed they were charging for the carry-​on, $ 25. I contacted the airlines and they said the tickets I purchased did not include a carry-​on. Very very different than any airlines I’ve flown with. I brushed it off and concluded that it may be worth it to pay it since I would still be saving money compared to the other airlines I checked out.
I paid the $ 25 for the carry-​on only to be told by my parents they did not allow them to bring one of their bags on board and opt’d to have it checked in. Now I’m annoyed because I paid $ 5 more since checking in bags is $ 20 each. It’s $ 5 but the bag met the requirements so I did not understand the issue. But of course my parents are trying to get to their destination and not fight with the staff about it.
I tried contacting their customer service to resolve the issue and though it might sound petty, money is money after all. They seemed less than helpful about the situation and I gave up on trying to resolve anything with Frontier Airlines.
Would I choose them again? Probably not. Their website is horrible. I had problems with the website crashing when selecting seats, paying for upgrades/​check-​on baggage, and printing out receipts/​boarding passes.
If you need something basic and only require to carry a backpack/​purse on board, you’re good to go. Anyone with carry-​on luggage, beware of their fees because they’ll charge significantly more than $ 25 if you go to the gate without paying. Marginal customer service at its best.

Poor inflexible service. If you don’t have your boarding pass printed before you get to the airport, you might miss your flight. Their machine shut off 45min before the flight and they don’t staff their counters. 30min on the phone and they were still inflexible. Couldn’t rebook flight until 4 days out. Don’t use this airline.

Frontier airlines has hidden charges that make it more expensive than southwest. It looks less expensive on line but watch out for hidden charges. They charge $ 50 for carryon! If they decide it is oversize and gate check it, it is $ 100. This puts there employees in constant conflict with their customers. Which does not make for happy employees. Just fly southwest to Denver.

Frontier should be run out of business, which it is doing to itself!
I flew Frontier from san francisco to denver. i was supposed to fly on to Indianapolis with an hour’s wait.
The flight was delayed FIVE HOURS because there was no first officer to fly us even though the plane was at the gate. when we finally landed at Indy, the conveyer belt was broken so we couldn’t get our luggage for another 45 minutes.
I flew back on Southwest even though i paid for a roundtrip ticket.
I will NEVER, NEVER fly frontier again and you shouldn’t either.

I had a really good experience flying Frontier SFO to Denver and then Denver to Detroit. They were prompt and the staff was very friendly and helpful.
On the plane, the seats were really comfortable and I had a lot of leg room. They had DirectTV on the flight which you could purchase for $ 6 or get for free if you are a preferred flier.
There is complimentary water/​soft drinks/​coffee/​etc and they give out hot cookies! Needless to say after I got my cookie, I was sold.

I flew Fontier back from Denver to SFO recently. A rude and in my opinion fraudulent experience that will have me never flying them again if I can help it.
I paid a significant amount of extra money on my ticket to fly in «Classic Plus» which offers extra legroom and priority boarding … because I knew I would have carry on luggage and need to get it stowed in the overhead in order to have enough leg room. (I have long legs and experience pretty significant knee pain on flights if I can’t extend my legs underneath the seat in front.)
I boarded the plane and put my main bag in the overhead, and was about to put my backpack up as well, and the stewardess says «Your other bag must go under your seat, it’s our policy». I protested and pointed out I had paid extra to have legroom, not to have my leg space occupied by my bag. She immediately threatened to call the air marshall if I didn’t sit down and follow her instructions.
The overhead bins ended up not being full (the one above me had a space for a whole additional rolling bag), and she still refused to allow me to put my 2^nd bag up.
Upon returning home, I checked the frontier website, and there is no such stated policy about the personal item bag having to go on the floor in front of you.
Horrible attitude, evil people, fraudulent «classic plus» ticket = never again flying Frontier.

A total disaster. You name it: delayed flight, missed connections, unresponsive staff. Unfortunately it was the only option to make it to my presentation on time, but obviously I would have been better off taking a later flight from ANY other airline!

Don’t let any company rip you off, Frontier Airlines is one of them.