Global Air Communications

Since my last review on this place, they have stolen my personal information to create 3 phone lines one on occasion and 2 other lines on another occasion by another name and address. We have since filed police reports and have taken legal action against these frauds. Be warned and do not trust these people.

BE WARNED. This place only cares bout using you. They will do everything possible to try to milk you for your money. They take advantage of the Vietnamese community. They ripped off my family with lies. Don’t trust them. If I could reverse the past, I’d definitely never go back, and if I did, it’d be spit on their face and waste their time. They will never pay for anything, and I bet most of the phones they have are stolen. Don’t deal with them please!
BOTTOM LINE: AVOID AT ALL COST.

The short version of my review:
If I could give this place ZERO stars, I would. Like other Unilocalers here, this place wreaks of BAD BAD news.
The long version of my review:
I went in with my family to upgrade our phones and switch over to Verizon since our contract with ATT had ended. I needed a smartphone because I handle of online scheduling and my parents just wanted simple flip phones that they can make and receive calls with. We were there for 3 (THREE) HOURS! and that’s just the beginning.
They have tons, tons, tons of phones on display for you to choose from and try out, which is a process in and of itself. Once we chose our phones, we were told that a) they ran out of that product in the store, b) if we want it, we have to drive over to another branch to pick it up though it’s not guaranteed that they’d have it in stock there either and c) they’d have to cancel all of the paperwork that had already been started there and we’d have to do it all over again at the other branch.
All of that should’ve raised red flags, but naïve as I was… I thought they were so nice, let’s not make a big deal out of it. Total wrong move on my part, I know.
Anyway, we ended up going with our second choices on all of the phones. My dad picked a plain Samsung flip phone in blue. They brought out the phone in the box, which looks like it’s been through the ringer and told us «Hmm…we only have a burgundy backing for your phone right now. Why don’t you take it for now and we’ll mail you the blue one when we get our next order in.» My dad must’ve been in a good mood that day because he actually put up with that BS.
Then, when I got home with my Droid, I had to program all of my contact manually because they couldn’t figure out how to transfer that information from my old phone. AND, I come to find out that the Droid is a freakin USED PHONE. There were pictures of some random people and randomly downloaded documents — I’m talking PDFs and Word docs here folks — on there of things that made absolutely no sense at all. On top of that, the battery was also bogus because it wouldn’t hold a charge.
Unfortunately, I had to fly back down to LA for school the next day so I couldn’t go back to the store to hash it out with them, but my parents did and they had the nerve to tell them that it’s a brand new phone, that they had to test out its features before bringing it back to their store from the warehouse to make sure that it worked before selling it to their customers. Right… LIARS!
That was over a year ago and…
— the backing for dad’s phone — never showed up. In fact, the display went out in 3 months and we had to go through Verizon to pay for a replacement phone even though this BS of an authorized retailer sold us a bad phone.
— my phone — 50% of its apps and features don’t work (like the camera for example) and I can no longer access the memory on the SD card.
So…heed the advice of other Unilocalers here. There are MANY reasons why this place is rating so low!

The warning about competing with other Vietnamese customers still stands.
I had to figure out my own texting problem, but he gave me the unlocked blackberry which I have been discovering, is missing basic features. Somehow my mom’s voicemail got deactivated… I didn’t know that voicemail was an option to be removed. My bluetooth can’t send files. I don’t have call waiting (WTF RIGHT?!). My unlimited messaging plan doesn’t support picture messaging all of a sudden.
You may be saying this is network’s problem? No. It’s this company’s problem because they didn’t keep the mobile package as it was. Then when asked about it they assume it was a SIM card problem because they’re too scared to contact ATT themselves. I’ve wasted almost a year dealing with a problem that I thought was futile… when I could have been contacting att directly.
Just be very aware of what you’re getting into, and also be very persistent.

Just want to say I believe that was a victim of fraud by these gangs. I am still in pain even that it had happened 6 months ago. They deserve to be brought to justice. I bought the iphones from them for the price of $ 350 with no pay for data plan $ 30/​month. Heartache started from the first 2 months of billing and I have to call AT&T and their store (century mall store) to get the bill adjusted. I thought the storm is over but not yet AT&T start billing for data plan for who ever using the iphone.
It is a long story about stupid me stepped in the wrong store just because of what a good deal.
My message to who ever going to buy any phone from these gangs is
–Pay extra cautions before consider any purchases even the promises are too good.
–Make sure you don’t sign the agreement without read thoroughly agreement. Please no reasonable doubt. These people are evil.

Just called them to inquire if they had a certain phone and the price which they gave to me. Headed down there, and they don’t have it? They need to order it? Bad bad bad.

This place is just plan horrible. The buisness here is stupid and the way they handle customer service is like handling a bunch of BS. They’re so rude and they rip off their customers.
My friend and I came here to pick up her iphone which was dropped off on FRIDAY and now its MONDAY. For it to be unlocked shouldnt take more than an hour.
We came in and asked associate that we came in to pick up a phone, the owner wasnt even present when he originally said he was going to be there, and now his story changes to the phone will be done by tomorrow.
Her uncle’s hone doesnt work as well the SIMs card reads NO SERVICE. Why would they sell a defective item to a customer who is giving them business. Money hungry Vietnamese people. I am Vietnamese as well, but damn they dont have to be that shady to rob us off our feet.
My friend now fears that they had swap her iphone with another phone.
someone really, seriously needs to LEGAL actions upon this horrific place.

These people are liars and cheaters. I hope they go out of business. I read everyone’s reviews and it seems we all have similar problems. They cheated me out of my rebate and claimed an insurance fraud on my account without my consent. Their ways of business is degrading to the Vietnamese’s community and it’s very sad for them to cheat their own people. Horrible!

This is the worst place I have ever done business with ever. Very shady. They lie, cheat, and steal from their Vietnamese community. Make sure to tell your friends and family about them so they do not scam you too.
They are on the CBS news investigation. Go directly to your phone service carrier. DO NOT GO THERE.

watch this video and you won’t need to read anymore reviews. stay away from this company!
http://cbs5. com/​video/​?id=65 319% 40kpix.dayport. com

I wish I could give this place negative stars! I was a customer of them once and that was the last time I will step in their store (S). When they first opened they were immediately involved with many scandalous activities but as the years went by, the illegal activities went out of control all for the greed of $$$$$.I know viets are known for shady shietz but these fobz (owner/​employees) are way beyond shady. Walk into the store and you will immediately feel the scandalous.
Words on the street are that many people got scammed from them one way or another. A friend of my brother walked into their store to have them upgrade to a better battery for this phone. One of the employee then walked to the back of the room and minutes later came by with a same phone but was not originally his. He immediately complaint that they swapped out the device and gave him a lesser new device. Luckily, this customer was aware of Global Air shady business and was smart enough to write down his serial # as prove that his device was swapped. He raised his voice and caused a scene that not only demanded an apology while other customer watched on but also had the owner came out to beg the customer to calm the scene. Their lame excuse was the «employee» grabbed the wrong phone after all this dispute of phone swapping behind the scene.
Another story I heard from a friend was a time was a customer was charged with 6 different accounts tied to one owner. Apparently Global Air use this person SSN to add on illegal activation. Perhaps to get or discounted devices and then resale at full price.
Nothing more sick then to see these shady monkeys operate their business. Just hope the words gets around Viet communities not to ever shop at this phuckin place!

i don’t understand whats with all the negative reviews i got perfect service, and got all the phones I wanted and it was all free I mean what more can you ask for. As far as the cbs bid like the owner said they have 1000 customer a day there bound to make mistakes. Overall great service i recommend to everyone.

I went here thinking that I would give them the business of opening up a new phone plan with Verizon. I told them that the VZ store have a promo buy one Motorola Droid get the Droid incredible for free. They gave me the Droid Eris instead and charged me 299.99 when the incredible was 199.99. The Eris on VZ website was actually 79.99 with 2 yr contract. They charged $ 220 more than the VZ store. I came back to complain to them and they said that there was a $ 100 rebate, but even with the rebate. it’s still at 199.99. $ 120 more than what VZ store would charge. I told them that I do not want the phone anymore because it was slow and freezes up. They told me that they can’t take the phone back because I used it. How can I keep a defective phone when I have to restarted it over 4 times a day for it to work. Also when they gave me the Droid which has a 16GB micro SD card preinstalled, I checked the phone and it only had a 2GB card. I asked them why that is and they told me that it came with the phone like that. I then showed them on the box that it said «16GB micro SD preinstalled,» They were still trying to defend themselves. After a while of word exchange, they finally gave me the 16gb card. This place must be investigated.
I urge anyone who have had problems here report them to the Better Business Bureau at

Collection agency sent me a notice that I owe 200 bucks for early termination fee for a bogus number that I never used. The 200 is for T-​Mobile and Sprint users… Umm…I’ve been with AT&T for at least 10 years. Thanks GAC!

This place is SHADY! They suggested that my dad open a new account with T-​mobile to get the phone that he wanted and switch over to AT&T 5 months later with lower monthly plan. They said they would waive all the early termination fees. Of course that didn’t happen. He’s now stuck with a $ 700 bill from T-​mobile. He went back to the store to dispute, they took the contract paper work and did not give it back.
Looking at his bill now, we see that it shows 5 cell phone lines when my dad opened only 3 lines. AVOID THIS PLACE! I’m going to contact the Consumer Affairs to report this SCAM. Also, I heard that CBS 5 is trying to do an investigative journalism piece on this place and is looking to interview people who have been scammed. Pls contact
to share your experiences.

My Motorola cell with AT&T died and I went to Global Air in Grand Century Mall to buy a new Motorola cell for about $ 250. The salesperson told me it was a brand new unit but did not have the box and manual. 8 months later the phone stopped working. I brought the phone to the store. It told me to contact AT&T for help. AT&T did not help because I bought it not a part of the original contract. However, AT&T told me it did not believe it was a brand new phone. The serial number indicated that it had been activated before under a different name.
The store now denied everything it had said before! and told me to contact Motorola to have it repaired!
So don’t be fool by the store appearance of GAC!

DO NOT EVER GO HERE! Just Run AWAY!!!
This place told me to get totally New Accts. to receive new phones, But one of my 4 phone on my family plan I knew was definitely not expired yet. They said that if I sign up we would get money to pay for the Early Termination fee. And Trang said she will call Cingular to handle the cancellation, find us the cancellation fee, & make sure no other phone had a cancellation fee.
So like a dumb ass I did it. BUT the One smart move I did was check afterward with Cingular about the accounts. What I found out was more than 1 account had a early cancellation fee. We called Trang (the pregnant women) her explanation for NOT Informing/​Lying to Us was «Don’t worry, just get the lower plan for the phones & pay 2 accounts.»
They Assured us that we only had to pay for 1 deactivation, NOT 2 or that we would be stuck with multiple phone bills for MONTHS!

NOT Only that, one of the phones was USED & and the other didn’t work properly.
WAIT! But that’s not ALL, after being lied to, given broken & used phones, we went to the Manager on Senter to fix things.
Once we began to tell him our story, Andy’s tries to blow us off by saying «Well just pay two bill until the other expires and lower the plan on the old acct.». There was NO «Sorry for My P.O.S. employees for lying to You». When asked why his employee would lie to us, he said «O well you guys were all talking at once and she was to busy to tell you». WTF?! !!!
This place deserves NO Rating & should Lose their license to sell ANY Thing other than Crap!

I know «hate» is a harsh word, but with this place, I don’t care! I HATE THIS PLACE! They have done nothing right at all, but EVERYTHING wrong! I had fraud on my account due to this place and they dare to lie to my face.
They messed up on our account so many times.
When I first picked my phone up, they gave me the wrong Blackberry and I had to go back and forth.
We had TOO many trips back and forth and I live in North San Jose and so it was such a hassle.
Someone there tried to apply with MY NAME for a Sprint phone and that was again, fraud on my end.
I had to put a password on my account, because these people kept calling Cingular under my information.
And recently, my boyfriend’s dad was trying to put his numbers that he has with me under his own name and he couldn’t, because they said they would take care of his cancellation fee and never did!!!
NEVER EVER GO HERE!!! TRUST ME!!! LOOK ON YAHOO UNDER THEIR REVIEWS AND CHECK WHAT YOU’D BE DEALING WITH.
DON’T EVER TRUST THIRD PARTY PEOPLE EVER.
AND THEY DON’T EVEN DESERVE A STAR.