Grand Century Dental

Honestly I have no idea why people say nothing but negative things about Grand Century Dental today I went in for surgery two impacted canines And let me tell you Dr. Thai did a very good job explain every step made sure I understood what was going on the assistant was holding my hand making sure I was doing ok next appt in two weeks looking forward to that again please stop posting negative comments because I see nothing wrong with Grand Century Dental…

This post is for anyone who is looking for a dentist in San Jose area.
WARNING: If anyone who likes to worsen their teeth then feel free to come here because from my own experience I believe most dentists who work here bought their licenses to provide malpractice and NOT EARNED IT THRO NO SCHOOLs NOR UNIVERSITIES.
The 1^st filler I had with my cavity tooth was done only half way: half way I mean the filling was filled only half way and left it with A big Hole in between. And how I found out? I found it out thro another dentist when I came back the 2^nd time to make correction. I am glad that they snitched on each other over there cuz how would I find out? So, it bothered and hurt me all the way to my brain when everytime I accidentally bite anything using that tooth. So I came back to make a correction, the same thing happened and nothing gotten better. So, again anyone who likes to destroy their teeth or worsen the pain please come to this dentists, they are good at it. BE CAREFUL

horrible service… ruded receptionist… i work giving customer service and my boss always says customer service is our #1 priority. and they obviously don’t know what this means!!! any question you ask any service you want there rude to the ass… don’t go here believe me there not cheap and if your paying for something it’s better to pay in a place they will greet you and not be f**** rude!!! i don’t know how there still in business …

I have been going to this place for years and was satisfied with the service until today. I had a procedure done and couldn’t believed that Dr. Thai left me in the middle of the process to attend to another patient. Yes, he just walked away and left me hanging without any apology or explanation for 15 minutes while my mouth was still wide open. This is absurd and absolutely unprofessional. I am very disappointed and will definitely reconsider this place for my future dental needs.

I hate this office really unprofessional, the lady that took my payment I believe her name is lan was talking back to me was really stupid from my point of view only if they had better staff. if It wasn’t that they had to take out my wisdom teeth here I would of never came the only good thing about it was doctor dong-​young shin and his assistant the rest of the staff is fucken bullshit I wanted to speak to the manager Henry, I have spoken to him before said hi a couple of times he’s one of the best when he’s in the story one in front of walmart and the staff that was their they didn’t want to let me talk to him or give me his email I think it’s bullshit the way the treat their patients their I’m really disappointed I rather stick to my dental office in front of of walmart steph and Gloria are best their more professional go to walmart shopping center

This place is horrible. I got my braces here and my estimated time was 1&½ years to be finished but I’m sitting here in the dentist right now and it’s been already 2 years and 3 months. Their estimation was totally completely wrong and I feel like I’m not getting my braces off anytime soon. Everytime I come here, the people take forever to bring me into my appointment. If my appointment time is 3:30, I’ll have to wait until 4:30 because that’s how long they take. Whenever I come in, my orthodontist is Dr. West, and she stands out pretty much because she’s the only white lady out of all the asian ladies. She’s very very rude and she criticizes my teeth all the time. I mean I’m here to get my fucking teeth fixed, not to get them criticized. And they use some kind of cheap glue for your brackets because they come off all the time, usually the brackets don’t come off ever, but whenever I brush my teeth they just go flying all over the place. They try to charge you with $ 25 for every bracket you break. For just an extra $ 5 or $ 10 a month, go to a nicer dentist who will finish your teeth in time not like these dumbos. Again the staff had the biggest attitude there, I suggest go somewhere else. And to all the kids and teenagers, tell your mom to take you somewhere else.

This place is a joke. Dr. Thai did a bad job on my dad’s implants. He keeps charging us for something that she should have guarantee. The service is extremely horrible, the receptionist have to ask the dentist what is schedule is like in order to book an appointment. what kind of receptionist is that? They already have a bad reputation and they are horrible. I HIGHLY DO NOT RECOMMEND THIS PLACE TO ANYONE. DO NOT LET THIS PLACE SCAM YOU LIKE THEY SCAM US.

I’ve finally decided to break up with Grand Century Dental, and like most break ups, they deserve no stars.
I was a patient of Dr Thai’s a few years ago before I moved out of the area and had a great experience, considering he was doing a root canal. Both my brothers, long time customers, recommended him and I was pleased with the results; however, upon moving back to the area, there were a few red flags that should have enlightened me about revisiting this dental office in the first place.
Red Flag #1: The receptionist/​appointment coordinator is not mindful.
My father needed to get two implants done and scheduled an appointment for a consultation. They took x-​rays and my father had to schedule another appointment to meet with the dentist since the dentist wasn’t available at the time of my father’s appointment. Way to go to be lean Grand Century! You schedule appointments knowing that the patient needed implants and didn’t bother to schedule my dad on the day when the dentist was present? Blasphemy.
Red Flag #2: their availability was inconvenient for my dad’s schedule, despite how flexible they seem to be.
My father had to schedule that follow up appointment three weeks out. That was absurd! He couldn’t come the following week to meet the dentist for just 10 mins? The earliest appointment time they had was 11am. Why don’t you open earlier like most other places at 8am? And why did they have my father meet with another dentist in the first place? Was the dentist he met with unable to make a decision?
Red Flag #3: they cancelled my dad’s second appointment!
Grand Century called two days prior to my father’s appointment to confirm the Sunday appointment. Fine. The next day (today), they called to see if he would switch his 5pm appt to 12pm. My father explained to them that he would be coming from the Sacramento area and needs at least 3 hours to get there, that he would try, but there would be no guarantees and wanted to keep the 5pm. Five minutes later he called back to make sure he was not misunderstood and to confirm the appointment, but the scheduler, whose English is very difficult to understand, said that a patient called in with an emergency and she gave my dad’s original appointment away. Really? What part of «I can’t guarantee 12pm but will keep the 5pm» do you not understand? My father was furious and said that he will not drive out there at any point. Period.
Red flag #4: the receptionist hangs up the phone in your face
She calls back within two minutes and was able to magically give my father his 5pm appointment back. My father diplomatically was explaining to her that he blocked out his Sunday afternoon and evening weeks ago to drive out to San Jose. He also explained how unprofessional this business is. Mid sentence, the receptionist hangs up the phone on him. I was there next to my dad and mom, and we were all shocked. This is certainly not a solid establishment when the receptionist is unable to provide good customer service.
The good news: Grand Century dental is not the only dentist around. I’d rather have my teeth pulled than step foot in that office again. Go elsewhere. You have been warned.
Grand Century: you just lost four loyal customers!

If this review was made 8 years ago, maybe I’d give it a 3.
I had my braces 9 years ago and I didn’t have flat out terrible experience. They estimated I’d have my braces on for 2 years and I got them off in about 2 years a a couple months? Not bad considering I skipped a one or two appointments. My horrible experience then was having this one lady force my mouth open and I had already opened as wide as possible for her — any more and you’d be tearing my face apart. In order to get a better view of what she was doing she usually ended up pushing me to her breasts. It was a rather awkward experience and highly unprofessional.
Fast forward to the present: My little sister is now coming here for braces because we knew they’d get the job done well and my family and I come to SJ every so often for asian cuisine anyways. I really wish I could give them higher ratings because their receptionists are friendly but are probably getting (excuse my potty mouth) bitched at. Being a receptionist at one point of my life, I get it.
Current issues:
There is always a wait, my sister’s wires come off ALL the time, coming in for emergencies such as having a wire poke my sister to the point where she’s bleeding is practically impossible. We drive from Hayward all the way to San Jose, they get our appointments mixed up– even with the reminder cards, the reminder calls, and the confirmation at the desk right after making the appointment! They are very inconsiderate of our time and I feel like they are only there to get by and support their own families. Not about patient satisfaction at all.
Dr. Thai is a great doctor but let’s face it, the patient population is too high and his assistants aren’t satisfactory. My little brother will not be coming here.

This place think they top notch dentists. They messed up my filling and said it was my fault for messing it up (by eating the wrong food etc). Kidding me? My filling did not seal right and they said i should have came back within 24 hours to get it corrected. WTF. So when i came back they made me paid to fix it. with tons of attitude. Anyhow, never coming to this place again. Not to mentioned they charge up to almost all your allowance for the year in one filling visit. WTH. So i couldn’t use for anything else for the remaining of the year.

Not getting my braces here just because the STANK attitude of the mexican lady at the front desk pisses me the f$#@ off!

This place is the worst dentist ever they are just after your money and dont care about you well being. I went it in for a crown and it its no where near comfortable for me i got it done in April and they told me they cant fix it till the end of June. how am i supposed to live with a tooth ache everyday. the staff is rude and has attitude one of the assistants told me they had to do more work because my fillings are ugly like really they might look ugly but at least they dont hurt me. beyond upset because they dont call back and just waist time with them negative 10 000 000 000 stars

This place sucks! I was in and out in less than 1 hour (52 minutes to be exact.) I don’t think I have ever been to a dentist that have done such a sloppy and rushed job. I keep seeing new dentist every time I come here. I guess newly graduate dentist with no experience come here to start their career. As soon as they find a better office they are gone. Will not come here again.

My family and I have been patients of Grand Century Dental for the last 10 years. We were highly recommended by a coworker and have loved this place ever since! My daughter had her braces done here and her teeth look amazing, treatment plan could have been shorter however it was my daughters fault for not wearing her bands. After reading a few of the reviews it looks as though it might not have necessarily been the Doctors fault but kids not wearing their bands! Our family has had wisdom teeth removed, implants, crowns etc… All done extremely well. HIGHLY, HIGHLY recommended!

this place is a joke. i came her for a consultation for braces and was quoted a VERY great price. they told me i needed to come in for a cleaning and after that, the process for braces would begin.
my cleaning took 1 hour and i was in PAIN. i don’t ever recall a time where my teeth/​gums were in such pain from coming to a dentist before. even when the dentist assistant was teaching me how to «floss», that hurt too! they started noting down things in the middle of the procedure which made me feel weird since they were working on my teeth and would stop to write something down. after my cleaning they told me i had to make another appt. they didn’t tell me ANYTHING about my teeth until i had to ask. this is when the receptionist told me that i had:
8 CAVITIES AND THAT I NEED A 4 QUADRANT GUM CLEANING: no insurance totaling up to: ~1800 $. WTF.
i was very close to going and getting everything done until my bf who was waiting in the lounge the whole time during the cleaning told me he overheard a man complaining to the receptionist that earlier that day, he came in to get a tooth replaced? and in less that 1 hr after his procedure, the tooth fell out from him drinking water. LOL… wtf?
so after a lot of convincing, he set an appt for me at another dentist. the dentist asked if i could request for my xrays at the other office. i called and asked and although this makes NO SENSE at ALL… this is what they said to my request:
«no we cant give you the xrays because you paid cash and so it’s our property.» is that even a legitimate reason?
now here is the funny and most thankful part. after my second consultation at the second dentist, they said that i have NO signs of early gum disease, meaning i do NOT need a 4 quadrant deep cleaning AND i only had 2 VERY SMALL cavities.
if anyone is contemplating whether this office is good or not. HELL NO. don’t waste your time. the pricing may seem cheap but you get what you pay for. terrible customer service, painful treatments and annoying REMINDER appt phone calls. (they called me about 5 times and left 2 voicemails to remind me about my appt).

Some people create a Unilocal account because some restaurant or business is fantastic. Others will create an account in order to warn others about the problems that occur from doing business with a particular company. I belong with the latter.
I would like to believe that this dental office is helpful and friendly. Who doesn’t? However, that is not the case. Hidden beneath their fake smiles is greed.
I would like to address Dr. Thai. This particular dentist says a lot of things that makes the patient believe they are getting a good deal and better looking teeth, but he is a a dentist who likes to exaggerates so that you can be his patient. So that he can take money away from you.
Here’s my story:
I came here for braces and it did not work out. I followed the doctors order and only after 2 years, I came back because I noticed there was a slight gap in my teeth. He said I would need to fill it or get braces again. Seriously? I went through a whole year of pain and suffering and all I got to enjoy was 2 years?
Now, if you really want to experience the troubles I had with this dental office, be my guest. This place may be cheap, but not in a good way. Go save your troubles by finding another place that has a better reputation.
Alas, good bye Grand Century Dental. I will enjoy another dentist referred to by my friend.

Maybe this place has changed in the past few years… but my experience so far has been fantastic. I brought my fiancée here to get his teeth cleaned and he had not been to the dentist in a while and he was skeptical. Well, he got Dr. Ding and he was totally amazed with her that he went back and had the deep cleaning done. He said that even later in the day after the first deep cleaning (2 quadrants) the pain he had was minimal and was able to function without any problems and could eat and resumed normal functions. I went back and got a cleaning and some other minor work done. Dr. Ding is very skilled and she is concerned about your comfort and the quality of her work is outstanding. The staff is friendly and courteous. While my fiancée waited while I was having my procedure done, they offered him a choice of movies to watch. How many other practices do that? We have been there 3 times for different procedures and have not been let down. Make sure you make appointments if you want to make sure you get Dr. Ding, her schedule fills up very fast. This place is amazing…

I had my wisdom teeth removed down South because my family dentist is there. I needed my sutures removed so I called over to this place and they tell me that they need to take x-​rays. I’m like what???
Then I had to repeat myself telling the receptionist I already did the extraction and just need the sutures removed. She then puts me on hold and comes back to tell me they are unwilling to help me and that I need to come back to the dentist that removed my teeth. The receptionist had no listening skills whatsoever. If I was able to come back down to SoCal to get the sutures removed I would.
In any event, avoid this place. I can’t even stand them on the phone. By the way I called another dentist in Milpitas and I was able to get a quick quote over the phone immediately.
Weak…

I am a current patient of Grand Century Dental inside Grand Century Mall. I just got my braces taken off and I am coming back as a regular dental patient. I went to two other places for a quote for my braces and this place has one of the best rate. $ 2000 off total price of quote for braces. My insurance covered ½ to up to $ 2000, which is really good. Rates are so low, that I ended up choosing to get cleared braces.
So far, my experience has been great. The staff members are really nice and go out of their way to make me feel comfortable. Keep in mind that it is in a Vietnamese mall and majority of the staff and patients are Vietnamese. Don’t let this bother you because everybody is highly skilled and speaks good English. There are three offices nearby each other in different suites inside the mall that all belong to Grand Century Dental. Yes, there are time when I have to wait longer than I should, but there are time when I am in and out. You just have to expect that nothing is perfect and not every visit is on time
My Orthodontic is Dr. Thai and I think he is very friendly and professional. Ever since I got my braces off, I keep needing to come back to replace my missing or thrown away retainers and Henry, the manager, has been kind enough to give me a discount.
So if you are thinking of getting braces, you are suppose to go to different places to get a quote. So far, my experiences have been good. Just come in and get a quote and see for yourself if this place is for you.

This is the worst practice ever!!! I highly recommend never coming here for any sort of treatment! I have endless horror stories with this place. I don’t have time to get into details about it right now.
However, I will say that it was so bad that I made them refund my money so I can go else where, where they knew what they were doing, to fix all the issues concerning the treatment that I received from this god awful place!!!
Since the lowest rating you can give is a one star… that is what Unilocal will give them… but with all honesty…
They get NEGATIVE STARS times inifinity!
If any of you Unilocalers are interested in hearing my horrific expereince with this place, please feel free to message me! I can save you from a lot of pain!