Gun Exchange

I asked a friendly sales associate in the store if he had a magazine release spring and he said he did. Well, I paid $ 5 for that spring. I generally don’t mind paying a higher price for an item that is available immediately, but $ 5 for a 59 cent spring?

Great service! Thuy who’s the gunsmith was very helpful. I brought a gun I tried to assemble myself. I made a few mistakes which he corrected without talking down to me. The Gun Exchange charged me a fair price for their services! I highly recommend them for any gun problems. If they can’t do it they’ll let you know. Thanks for your help Thuy and the Gun Exchange!!!

If you want to be treated with complete and utter rudeness, this is THE place for you. I stopped in just to browse, was ignored, then when I approached the staff, was treated with disdain and ungraciousness. I left not making any purchase whatsoever, and will never return.

this store has been ripping off the shooting community for decades. they pride them selves on treating the average costumer and the new gun buyer with absolute abuse.
when you bring a problem back they are threatening and abusive.
(standard operating procedure for decades) snarky attitude as well!
they are only nice to a small group of local old time shooters hare (with a lot of money)
if its your first time expect to be looked down on, like you are a bother to deal with!
buyer beware!!!

Great guys that work there. They are very knowledgable and take the time to take care of you. Many other shops are short with you and make feel rushed. I recommend them to all friends.

They don’t have a license to sell guns which sucks because that’s why we drove to go buy a gun. I really would have like to have read it before driving all the way there just to be turned away. Supposedly the old owner is retiring so the new licensing had to be changed, and it’s already been 2 months workout the license. So buyers beware.

The guys at the gun exchange are great ! Very helpful and knowledgeable. Any AR part you are looking for they have it. Any thing from complete uppers to detents. They are the men to see ! Don’t go any where else for AR stuff !

This place literally has just about everything and the guys running the floor are all friendly and knowledgable.
I’ve picked up quite a bit of ammunition and accessories from them, ranging from AR15 parts to ammo, and the staff is always honest. I think one of the greatest attributes to the store is the fact that they never try and up-​sell you. They give you the facts and show you multiple options.
I recently picked up some supplies, including a sling and Angled Fore Grip, and they showed me a few varieties. The staff allowed me to hold each grip (priced equally) and gave me tips on which one would work for me. With the sling, they showed me one out of the container and gave an in-​depth description of pros and cons.
I’ll always come to these guys for accessories and ammo. As far as firearms, they do have some long rifles and shotguns but I’ll stick to them just being my supply of ammo, etc…
I’ll definitely keep coming back!

Bought my first gun from here when I was 18, a 12 gauge browning bps. When I came in to pickup my gun, I was told there was a hold up on my background. I drove over a hour to get here, a call would have been nice. I should have known better but I made the mistake of coming back and with a friend buying my first handgun from here ($ 250) more then other gun shops, he got ripped off for the same amount. Their magazines and ammo are over priced by a lot, don’t be fooled. Last time I came here, they lost there license to sell guns lol go figure. I’ve discovered target masters west, I’ll never come back to these con artists. Poor customer service, it’s like they don’t want your business.

Way over priced! I found the same gun I wanted for 85 $ less… they were helpful though lol

This is the first 1 star review I have ever wrote! This place is a joke! #1 prices on ammo and guns are through the roof. Target masters of Milpitas or reeds off Duane ave. Are always cheaper in every aspect! These people have no respect for their customers and don’t care if you ever come back. Got my handgun safety certificate a few years back from them, and I used it yesterday to purchase my first firearm to realize they messed up on my driver license number. I couldn’t buy the gun unless I got another permit. He claimed he could have fixed and initialed the permit. But it’s a legal document. You can correct a mistake with a pen and initial next to it. I would not recommend them for ANYTHING! Trust me. Take the time to go to reeds!

Worst gun store ever quoted me a price on the phone and charge me an extra fifteen dollars a magazine when I got there because they knew I was in a bind will never ever go back there again period

Do we need a license for gun? If you do where can I get one? I personally want to own a hand gun for personal reason and plus I want to go hunting lol.

Very helpful. Excellent customer service. Lots of ar parts/​accessories. highly recommend. Just need to be more organized

What a crook!!! Tried screwing me any way he could. Was rude, arrogant and shoved every high priced ammo and glasses he could before reasonable for my needs.
I would not recommend this place for anything unless you enjoy being screwed. Drive a bit further you will be much happier and your wallet also.

Good to do business with.
They have an excellent selection of firearms and ammo. In my opinion, it’s one of the very best gun and ammo selections in the SF bay area.
(It’s still hard to get some ammo calibers these days, so Gun Exchange is an important target shooting resource.)
The staff here is very polite and knowledgeable.
A major advantage, they offer both new and used guns and camping gear. Some of the camping gear is a bargain price.
If you are looking for some rare /​no longer manufactured outdoor gear, you may enjoy stopping by for a visit.

First time there I didn’t feel overly welcome, but people were friendly enough. It appears to be the kind of place that if you know what you’re looking for you might get a decent deal and if not you might get gouged.
Prices for ammo and peripherals are no worse than anywhere else, meaning considerably more pricey than on-​line. Since the advantage of purchasing something from a store is usually attached to improved service and sense of community… this place which is kind of dirty, unorganized and looks like a 2^nd hand store store is not your best bet.
I used them for their FFL service when I was new in town and although they were friendly enough they didn’t appear to put in too much of an effort. I had to swing by 3 – 4 times to urge them on, and cc: ng emails from the out-​of-​state FFL and the Gun EXchange. The Gun Exchange didn’t have any holsters, ammo or anything else I needed for my Glock when it finally arrived, focus here is on rifles.
It’d be worth popping in every now and then to see if there’s a good deal going if you’re looking for a used pistol or a decent bird/​clay rifle, or a home defense shotgun, although for hunting rifles you might have better luck at Castello Gun Shop in Willow Glenn just a few minutes a way.

I got my husband a side-​by-​side shotgun for Xmas ’12 and it’s been a headache since. After taking it to the clay shooting range, he discovered that the ejector spring & firing pin was worn out. When he brought it back to the Gun Exchange, they said it was because my husband didn’t clean it properly. Side note: My hubby has been in the Army (sniper unit) for almost a decade… I think he has an idea of how to clean his gun. Anyway, he went and clean it… only to experience the SAME issue. Long story short: my hubby had to go back SEVERAL more times before they finally sent his gun to a gunsmith in Santa Cruz. It took MONTHS before he was able to pick it up.
Customer service BEFORE you make a purchase: Good
Customer service AFTER you make a purchase: Disrespectful & Horrific

I would not recommend this place. They loose paperwork, Under-​quote a price and when you get there it is twice that of any other gun store. I.E. magazines worth $ 13 – 15 they sale for $ 40. 308 Lower receivers are $ 799. I was quoted a price on a pistol and when I got there the price was more then what they quoted.
They don’t read email and don’t have a tracking database so if you have something shipped to them to transfer to you, they will ship it back to place you bought it. Even though you sent them an email notifying them that it is coming.
The kids that work there are rude and not professional. When you go into the store, the employees don’t even lift their heads off their computers to welcome you or stop to ask if you need help.
Stay away

I felt like walked in the store which has froze in time. Lots of random stuff, laying around not in any particular order. No price tags anywhere. I guess you can haggle over the price if that something you like to do.
The choices were limited due to all spread panic. No guns, no ammo but some interesting vintage stuff.