Hancock Fabrics

This store is going out of business, and I do see why, but I do want to commend them on their customer service. I used to order from the online store. Part of the order I last received was wrong, and they were quick and helpful in fixing the situation, despite how busy they must be with the closing, and how easily they could have dismissed the problem, given that they are closing anyway. I respect their commitment to customer service and following through on their orders, despite what is a difficult time for the company.

The people were always nice. Selection was good. Prices weren’t great. They’re now decent since they’re on sale. Soon, it’ll be up to 80% off but the selection will be gone. I’m sorry that all of Hancocks are closing due to bankruptcy.
I’d give this a higher rating for the people but the parking situation is really really bad.

CLOSING SOON!!! soooo sad!! nothing more to say!

Now I see why this place is going out of business. Horrible customer service and people who hate their jobs. I remember coming here and getting fabric for my sorority letters. Never having a «minimum» of How much fabric I needed to buy. But today I had to buy 3 yards? Yeah no I’ll go to joanns where I can actually get what I want

I’ve been coming here for years, and today wasn’t the best CS performance. Staff members were a bit snarky, and absent minded when I asked to trim a yard in a half. The guy looked at me as if I were crazy. The lady in all black, perhaps the manager, was also what seemed to be snarkish towards me. I don’t know if I’ll come back here.

Everybody there are so helpful! As soon as I walk in, I get amazing customer service! They are interested in what you need and help you find it! I will definitely make this my go-​to fabric store!

Employees consistently try to be helpful, but just don’t have enough knowledge in textiles to do so successfully. Stores need to better train employees or only hire those who already have a background in textiles.

First time at fabric store for project. Good quality items. Two young girls were helpful and friendly — very customer oriented. I will return for sure if there is ever another need.

Blah. This fabric store is dark and over stuffed with stuff. I am not a fan of its location at all, the mall. I never just browse when I come here… there is always a specific thing I need. Its not a welcoming friendly environment
I wish there was a way to create and outside entrance and remodel this place. Needs natural light and a whole new set up.
More expensive than Jo-​Anns I find.

I only go here when I am desperate. The staff isn’t very knowledgeable and you always have to wait. The selection is HORRIBLE. Its a bummer. It’s worth the drive across town to get to Joannes.

The customer service at this location is horrific! I’ve been in a number of times recently and every time, I have to wait — sometimes for extended periods — to get fabric cut. There is one person cutting and NO ONE at the check out counter. The last time I was there, after waiting in line to get something cut, the woman working the counter cut my fabric, then walked away. There were at least 3 – 4 staff members walking around the store doing other things. 2 of us waiting at the check out counter had to wave someone down more than a few times to get some help. I was about ready to leave some money on the counter and walk out.
I’ve thought it was just a staffing issue, but to have someone cut fabric for me and then walk away as I walked to the check out counter is astonishing. When someone finally came I politely complained that the customer service has been really going down hill lately and I got a grumble.
I will not be going to this store again. EVER.

This place isn’t terrible.
They are tragically understaffed, so, good luck if you need help or have questions. The staff is nice, but there are just far too few of them. They essentially have one or two people at any time, so barely enough to cut fabric and ring people up.
BUT, what really make this place unacceptable is that they don’t have carts! Im not sure how I am supposed to carry 5 bolts of fabric, plus patterns and notions without a cart.
If you only need one or two things, and you know exactly what you need, and you know exactly where it is, this is a great store. If you don’t fit into this narrow parameter, I would suggest going elsewhere.

I haven’t been to a Hancocks in a while, but I needed a lot of fabric to pick from and I need good prices. Hancocks was just as I remembered. Many more fabrics than most fabric sources & great prices. I was greeted with enthusiasm as I walked in, even though they were a little busy due to a sale going on. I wandered through the beautiful fabrics (lots) for a long time. When standing in line to get my fabric cut, one of the women working there assured me they would help me in just a few minutes. When it was my turn, the woman helping me (Marian) was helpful, friendly and knew what she was doing. Everyone working there seemed to be hustling (due to the sale) to help people and to get bolts back on the shelves, and they were all paying attention to customers. Well done.

I had an amazing customer-​service experience here yesterday. I’d been really frustrated trying to trim a Christmas stocking I was making, and had managed to mess it up with a poor choice of trim and my meager sewing skills. I went to Hancock hoping to find something better and easier to use. Hancock was out of the blue piping I wanted, and I decided to compromise by buying white instead.
When I got to the counter, the saleslady, Larissa (another reviewer here said Luisa — not sure of spelling, but that’s probably the same woman), asked if I’d found everything I needed. When I told her NO, she went to look for it. Then I showed her the project I was working on and told her what I was trying to do.
She didn’t think the white piping was the best choice (I agree!) and took me all through the store looking for some trim that would enhance the project. She spent a lot of time with me, and finally found and suggested a trim I wouldn’t have considered, but which was the perfect thing. She also gave me advice on how to attach it, and when I seemed confused about construction (I really don’t know much about sewing) she actually cut some scrap fabric, labeled it, layered it properly, pinned it and showed me how it would all look when inverted, and sent me home with that as a visual aid. She also measured the trim carefully at the cutting table, rejecting one section of it that wasn’t perfect, and made sure the yardage was sufficient for the project. A lot of effort put in for a purchase of only $ 2.46!
Her interest was genuine, and her sense of customer service spot-​on. She’d said at one point, «I saved someone else’s day today, I hope I can do the same for you». And she did, and I went home with renewed confidence. (And the stocking turned out great!)
I’ll definitely come back and ask for Larissa next time I need help with a project!

After going in to the Hancock Fabrics on Blossom Hill and not finding a sewing pattern needed for a class, I called Hancock Fabrics on Saratoga. After several attempts to call the store, I finally got through. The lady I spoke to, Luisa (I believe was her name) was very helpful and pleasant. She found the pattern and held it for me to pick-​up.
I am writing this Unilocal because I had terrible customer service earlier in the day with a Hancock Fabrics employee at the other store on Blossom Hill. It’s important to acknowledge when someone is doing something right! Thank you Luisa for your time and non-​attitude customer service over the phone.

Cheap fabric sold by the yard, ribbon, elastic, buttons, and stuff. I like the staff here. They are extremely helpful and down to earth. One person actually gave me great tips on how to make my costume. I’ll be back!

I thought they had good customer service. Their fabrics are not overpriced and very soft. I am coming here for my fabric needs.

Worst ever. I write this is I wait in line to get fabric cut. I’ve been in line for 20 minutes. I started with three people in front of me, I still have three people in front of me. There are employees wondering around the store, yet none are cutting fabric or ringing. I will not be coming back.

I don’t know why this has such low ratings. I’ve been here twice and had the best service. They are more than happy to help. I do think they might be understaffed but the staff that has been there the two times this week that I went have been great. They have a good selection, the store does have a weird layout but I know we’re the stuff I need is.

I needed Fabric… I don’t EVER fabric shop. I went in with an order for a stage play, not really knowing where to find any of it. A staff member named «Mary» helped me out, got me everything I needed, was really sweet, and made wonderful small talk. It’s the best service I’ve had in years… GIVE HER A RAISE. I even signed up for their rewards program.

I think I will shop at Joann’s and Fabrics R Us from now on. After many years of patronizing this store and enduring slow, rude, bad customer service; I’m about done. The items they have are not so unique that I can’t easily get them elsewhere for the same price or less. Particularly with the home décor fabrics, I often see fabrics more than double the price of what Fabrics R Us charges; and they’re the exact same fabric.
From what I can gather (since employees don’t seem to have to wear identifying name tags), the regular employees are decent; and some of them are actually quite helpful and nice; but the managers are slow, inept, and quite rude at times.

I only have 1 star because the fabrics were quite nice. If it were not for the 1 star this would be a negative star review.
I came to Hancock as a 1^st time customer on Sunday, April 7^th. Two women who seemed quite nice asked if I needed any assistance. At those specific times, i did not as I had found the patterns i needed and was looking around if anything else caught my eye.
I went to the counter where two males were happily chatting. When I approached them to get a few yards cut for some fabric, I said Hello to one and he responded ‘Hi’ as he did so, the other guy started to walk away from the counter and told him ‘You said Hello first’. The person who took on this monumental task to cut some fabric for me, rolled his eyes when his co-​worker made the statement. His happy energy seemed to fly away once his conversation was cut short by helping me… a customer.
He asked how much do I want cut. The first of the fabrics, i asked for the size of a standard pillow case. He asked me what the measurements were. Had he asked me in a nicer tone instead of the curtness he did with along with the great deal of energy that it seemed to have him get, i did give a answer of «If i knew the exact measurements off hand I would have gave them to you».
As we got to the second fabric roll, I asked him for a specific amount and as he started to cut, i said: «this fabric is not straight it’s crooked» as I started to smooth it out a bit before it was cut off seam and crooked, as it was obvious he didn’t care and was only concerned with getting this done and over with. He didnt try to smooth it and if i didnt move my hand in time, im sure he would have continued cutting.
As we moved to the cash register, his demeanor, responses and gestures were just too much to take.
He asked me in a forced tone to ask me If i had a preferred card with them. I said No I don’t. He asked me «Well, do you want one?» The attitude and tone of his voice set me into the zone of «I will never shop here again» setting. I said «No, I do not want one, not with this customer service».
I would have considered it if it were not for these instances:
1. The person who says Hi first apparently «has» to work and help a customer.
2. If they scissors were left on the counter for me to do it, i would have done so with happiness and took the notion of cutting the fabric making sure no wrinkles were in it, becuase we all know that is a pet peeve of any person who sews/​works with fabric
3. The employee was happier to chat with his co-​worker rather than engage into a minimal conversation with a customer.
4. The attitude and tone of his voice were very noticeable and unfriendly.
5. I think I’d have better customer service at DMV. At least when you walk up, they say «How can I help you».
6. I’ve never felt so unwelcomed as a customer, I almost did not purchase the fabric that was cut.
My receipt does not show any name or employee ID number (that I can tell) but he was the skinny male guy with a fading hickey on his neck. He was not wearing any name tag on his shirt at all.
The only other customer he had waiting was my cousin who also had fabric to be cut, we were in no rush at all.
******UPDATE: I also emailed my Unilocal Review to the corporate website today. The store manager called me back (same day!) to let me know he received the feedback. He was very nice. After talking with him, I will give the store another chance. I really appreciated his phone call. It made me feel like they do care and any place that takes the time to actually read feedback and take some type of action deserves a chance. I by no means want anyone fired, but just knowing they take the time to address issues is a good start. I hope to write a better review after my next shopping experience. I added 1 star because the manager called to resolve the issue. Most places would not call back.

Happy happy. Like better than Jo Ann for fabric options and customer service

So, it has a decent selection of fabric but the place is kind of a mess. I went on a weeknight and there was only one person working (that I could see). I’m fine with that, as long as they’re able to take care of the customers. They were, but the store itself was really lacking in appearance. I went in just to see what kind of fabric they had, and to get a zipper. Their zipper section was a nightmare! Not one brown zipper over 7″ long, and everything was all over the place. Zippers weren’t in their right homes, sizes were all mixed up… now if there was a sale on zippers, I could understand, but this was their general inventory.
I couldn’t find the lone employee so I opened one of the drawers underneath the display, hoping for some luck. Voila! Extra zippers! Though I was sad to say, it was a lot of the zippers that really needed to be back in the display. And the drawer was in a similar state as the upper display — empty boxes, zippers falling out everywhere, nothing bundled together. A little crazy. Eventually I found my zipper, followed shortly thereafter by the lone employee.
Honestly, I’m sure they had a good selection of fabric, but from my quick perusal of the store, it just seemed discombobulated (nice, eh?). I’ll probably just stick with JoAnn’s and Beverly’s.

I came here to buy small pieces so I can make winter clothes for my puppy. Love the fact that they had exactly what I was looking for. Even when I asked if they had any additional patterns/​fabrics, the sales lady brought more out.
I bought a bunch of materials and everything cost me less than $ 15. Now I have enough to line his car seat and make him bunch of little outfits.
Sales lady at the counter was a bit slow but she was very nice.
Looking forward to coming back and choosing fabrics for myself.