Hearbright

I came here after two separate basic hearing tests showed I had significant hearing loss and my Dr. recommended I see a specialist. Let me start by saying the front desk staff are lovely — no complaints there.
Firstly, without asking any questions about me, my symptoms or my history the Dr. told me she didn’t believe the two tests I’d had done… Not sure how or why she came to that conclusion. Anyway, of course I was happy to have a retest.
One of the other staff conducted the first part of the test and was very pleasant, and then the Dr came in, looked at the computer screen and said «you have normal hearing, this test will confirm it.» From then on her agenda was clear, and she even paused the test several times to tell me to «push the button» when I couldn’t even hear anything! The third time she did it I desperately told her «I can’t hear the beeps you’re telling me to press it for!»
Afterwards, the Dr told me I had normal hearing (and immediately started talking quietly, which I couldn’t hear). I asked her if she knew why I am struggling so much day to day and in social situations, she said no. She said I could try an Audio processing evaluation so I asked her if she could recommend a specialist and she said no, I asked her if she knew of anywhere I could have it done in San Jose and she just said no. (How does an audiologist not know about others in the speciality/​industry? Especially if she tells her patients to see one?)
I left as I knew I wasn’t getting any help here. I’ve been to another audiologist. Several tests later I have a full diagnosis of «substantial hearing loss» and need two hearing aids — so «normal hearing» for a 21 year old, right? Not!
I wouldn’t recommend this place to anyone, the one star goes out to the polite front desk staff.

This is a great company. Dr. Ito really knows her stuff. She recommended I get hearing enhancers since my hearing has declined a little. Her staff, Maria in particular, was able to contact my insurance company and determine exactly what I was covered for. Since ReSound gave me a direct communication with my iPad, I tried those first. They were OK, but when Dr. Ito suggested Oticon, what a difference! I have always enjoyed music and did not realize how much I was missing with my declining hearing. Estela, Dr. Ito’s hearing aid dispenser, was able to program them perfectly. Nancy, Dr. Ito’s audiology assistant, was able to do a REM and confirm the gain I was getting from the enhancers. A VERY professional staff!

I’m a new resident in the Evergreen area and still had my audiologist in San Mateo. I lost one of my oticon hearing aids. My SM audiologist wasn’t able to see me for several days and advised it would take several days to provide a replacement. I was able to locate Dr. Ito and they scheduled an appointment for me within just a couple of days. From the first phone call through the entire examination/​fitting I felt very comfortable. Dr. Ito was very professional as she explained everything to me. I had expected to replace just the one hearing aid and have it programed to work with my other aid. I had expected to pay $ 4,000 for the replacement because I paid $ 8,000 for the pair. Dr Ito explained there had been improvements in the past two years and I was able to get a new updated pair of oticons for cost of replacing just one. They provided me with their office discount and I paid just under $ 4,000 for two new ones with more features. The greatest surprise was the new ones were programed/​adjusted and given to me that day. I had a followup appointment one week later and I had the same great experience. All of the staff were great and very professional.