Heromaid

The service I received was great! The 2 house cleaners were very respectful. One of them even carried my wedge pillow I had been using to elevate my legs, for medical reasons, to another room. I was surprised and impressed. This was above the call of duty.
The house was spotless. They really did a great job. I would recommend Heromaid to anyone who needs their house cleaned.

Hands down one of the best experiences. The ladies arrived promptly, asked for a few instructions, then sprung into action. They left no crumb, dust bunny, or water-​spot behind. In just 2 hours time they transformed a 3 bedroom home into a castle.
My niece who is 7 months pregnant was absolutely thrilled and that made it soooooo worth it.

The Heromaid team did a great job for me. They were available for next day service, they worked with my schedule, and when I called to ask questions, they were happy to help direct me to the right service.
The team that arrived didn’t speak much english but we communicated via Google Translate and they did really great work. My house is spick and span!
Thank you Heromaid team!

Loreta at Heromaid responded to my feedback very timely and had a new crew come to my house to do a reclean. The new crew acknowledged that the first clean was not thorough enough. Loreta and Alex the owner really tried to make things right. The re-​clean was much better, so I am willing to give these guys another shot. Hopefully it works out in the future, will keep you posted!

Recieved Heromaids as a Christmas gift, my kids did a lot of research and decided on them. I used them recently and was very pleased with everything they did, they were on time, and very professional and look forward to using them again.

Clean, Neat & Quick. Really impressed with their service. Would love to hire them again and recommend strongly to friends.

Just used the heromaid service for the first time. I feel like I’ve died and went to heaven. Scheduled a deep clean and bay did my house need it. The team of 3 women worked non stop for 3 hours. They were quick to get to work as well as being warm and friendly. They left my house sparkling beyond my wildest dream. I will definitely recommend this service to all my friends as well as book them again and again!

WOOOOOOOOOWZERSSSSS!!!
WHAT THE HECK!!! HOW DID THEY, WHO THE, WHEN THE HE HUH WHAT SHE WE DID WHO?!
If you actually spent the time to read what I wrote above, I commend your efforts and applaud your stupidity. Just kidding. But to be real, that’s EXACTLY how I felt when I stepped into my parents apartment last winter break. My parents are no newcomers to clean, tidy, neat, households. But BY GOLLY. Their place was so friggin legit that it made my parents look like they’ve been acting like big ol’ slobs their ENTIRE LIVES!!! WHO THE WHAT THE HOW THE???
They were like «yo son chill out» (well not really but you get the picture, they’re not that you know, they don’t roll like that per se but yeah you got the picture)” we ordered these like dope maids from the.uhh.super heros place”
«the what?»
«they’re like superherocleaners or something»
«huh? you’re telling me batman and robin came in here and sanitized the kitchen sink?»
«no, nonononoo son you idiot, we hired these superhero cleaners»
«…yes…so…what…was it superman? Superman came in here and vacuumed every nook and cranny? What? Spiderman dusted the cobwebs? (hahahahhaha…I loved that last one! guys im funny!!! I SAID IM FUNNY YOU BETTER LEAVE ME A FUNNY VOTE OR ELSE IMA COME AND… HEHEHEHhehehehe.)
«SON. THE BUSINESS IS CALLED SUPERHEROESWHOCLEAN»
«OHHHHHHH WELL SHOOT. WHY DIDNT YOU SAY SO!!!»
so yeah, that’s how I got here. Obviously my parents got the name wrong and It took me a while to figure it out BUT yeah, I figured it out. As I always do.
This place is legit, you need to hire these maids man, I’m telling ya, they’re legit I mean geeze how more legit can you get you know?
p. s. they actually DON’T dress up like super heroes… yeah I know I was bummed too! Almost gave them a 4 star review but… they did such a super job (super, get it? hehehe), I couldn’t give them the credit they deserved.
¹⁰⁄₁₀ would use again. Well technically we are cause I forced my parents into booking them once every week hahahhaah. Now my mom doesn’t complain about messiness anymore!!! YIPPEEE!!! I don’t have to do jack S%#T when I get home now! hahahahaha
YOU GUYS ARE REAL HEROES!
THE HEROES THE WORLD NEEDS, CALL HEROMAID TODAY.
P. S.S. I WASN’T PAID TO DO THIS BUT HEY, I SHOULD WRITE REVIEWS FOR A LIVING SHEESH

We have been using their services lately and we are very happy.
All the ladies are super respectful quick and cleen. Higly recomended.

After I wrote my review, I guess the owner Alex had read it and came to my house to apologize about the incidents (my fiancé opened the door, I was sick in bed).
He bought us a nice blanket throw from Crate & Barrel which was nice of him and offered us free cleaning. He apologized and stated that they had a glitch in their system.
I hope they can get more organized and fix all of their issues for the future…

Very bad experience for the bathroom cleaning service availed from the HeroMaid Cleaners.
Firstly, I booked an appointment for Monday but even after fixing the appointment on call as well they people refused to provide the service on Monday saying cleaning staff got personal issue wasting my whole day waiting for them
Secondly on tuesday when two staff member showed up and asked to clean the bathrooms as per the agreement by HeroMaid management, one of them refused to clean the bathroom.
What I have booked was for 2 people for 2 bathroom cleaning for 1 hour. One of the guy cleaned one of the bathroom and other one didn’t cleaned the second bathroom as agreed.
On top of that when i raised the complaint to the office number, I got a very rude response saying «Pay for the one hour service. thats it.» No acceptance of issue or anything. They were like just pay us the money for 1 hour.
To be honest, I was not expecting this kind of behavior and service.
Highly disappointed. :(:(

Heromaid is one of the best cleaning services I’ve ever used. I made an appointment online for a 8 am on Saturday morning. The team of three showed up right on time! They spent about an hour cleaning my entire house. It’s never been more spotless! The customer service was great as well. I received reminder texts for my appointment and was asked if I was satisfied before the team left! I would highly recommend Heromaid!

We used Heromaid to do a whole house cleaning prior to our move in. Setting up the appointment was easy, staff was super friendly, and we appreciated the text/​call reminders. A team of two showed up on time and ready to work. We let them do their job and they were done in about 3-​hours. We did a quick walk through and the house looked and even smelled clean. We paid them, along with a generous tip for each, and they were on their way.
Everything sounds fine and dandy, right? So here comes the but… they need more attention to detail. Here’s what we noticed afterwards:
–Crumbs under in the refrigerator drawers, even after they pulled the drawers out to wash them.
–Stove top (under the grates — gas stove) was still greasy and was untouched, as were the knobs.
–Windows were cleaned in an «S» formation, totally missing the top and edges, we knew because we saw the streaks.
–One of the staff used a Webster to clean out the cobwebs in the front porch but apparently didn’t use it for the cobwebs inside the house.
–Blinds were very dusty and untouched.
–They used a Clorox Ready Mop of some sort to clean our wood floors but used the same pad for the entire house. We noticed our socks were filthy after walking on the floor after they left. We did one run of our Shark steam mop and THEN it was clean.
However, the bathroom was spotless so, it wasn’t a complete fail, really. I hate cleaning bathrooms, anyways.
Overall, if you plan to use Heromaid, you might just want to pay attention to the areas of your home that need to be spotless.

They were amazing! I unfortunately did not catch their names but it was 2 females and a male who just left our house. The service was impeccable. The were friendly, asked questions, and the best cleaners we have had clean our house. We have the fake hardwood which isn’t always the easiest to keep clean and I do not see a mark on it. We will be repeat customers! Thank you!

Great experience.
I made an appointment online. I requested the 2:30pm — 4:30pm window, and they arrived at 3:30pm. I requested 2 people for 1 hour, but 3 people arrived since they had a busy day ahead of them. They were kind and friendly throughout the experience. They finished in about 45 minutes. I just wanted the master bathroom cleaned. They kept busy — while one person was finishing up in the bathroom, another employee began vacuuming the hallway and even offered to do the bedroom. They asked for me to check before they left, and it was amazing. It looked even better than when we moved in! I highly recommend this service. Easy scheduling, prompt attendance, and quality work (:

Really reasonable price and excellent job cleaning. They even got the residue out of the toilet bowl that I spent a good 20 minutes on with a brush and cleaner, with no results!
Really recommend them, Henry was our specific cleaner and we couldn’t be happier.

My whole experience with HeroMaid was a disaster. I tried booking online and the form had tons of issues. Even when I finally submitted it, it somehow got the # of bathrooms wrong. I tried contacting them to correct it and get and accurate price, I also wanted info on upgrading to a deep clean, but no one ever responded to me.
The day before our cleaning, I got a call at 5:30pm that the cleaners would be an hour late for our 1pm appointment. The next day they were over an hour late, so I called and the woman who answered said my appointment was not for another half an hour. I told her they were already late and no one told me it would later than that. I ended up cancelling and when I told the company rep what happened, she couldn’t have cared less. Clearly the cleaners being late was not surprising to her and only when I explained how I had worked from home just for this and what an inconvenience it was did she apologize (kind of). No one ever reached out to follow up or offer a real apology.
I should have listened to other reviewers! I ended up going with QualiClean based in San Jose and they were amazing! So glad this didn’t work out

Even if someone is booking the day before, please don’t show available appointments on your website if you don’t plan to honor bookings for those times or if the message the person is giving over the phone is that you’re fully booked.

My husband and I have been using Heromaid once a month for the last five months and we have decided that we will no longer use their services. We ran into some issues and, while we are not 100% certain why there were a lot of issues, it could be from lack of organization on their end or because they were servicing Redwood City which is a newer area that they are serving. I’ll just list the problems here:
–Scheduling: 3 out of 5 times, there was a scheduling problem. One time it had to be rescheduled for the day after, another time for the week after because they were running late on other jobs. The third time I received a few calls the night before asking if they could come earlier. My husband made the effort to work from home the next day to accommodate their request and what does he get? An attitude from the workers.
–Cleanliness: Pretty good, a solid 4 stars for the actual work. The only issue we had was that they would leave the blinds bent and crooked. After every cleaning, you receive an email to rate your team. I gave it a low rating after having issues with the blinds and left a comment about the blinds and the bad attitude the worker gave my husband. I didn’t hear from Alex (the owner) until a month later acknowledging that he received the rating.
–Maids: Every time our apartment was serviced, we had different housekeepers. We loved Victoria (our first maid) and thought she was the one that would be coming back. Unfortunately every time after that, we had different teams. Some of them were on the borderline of not being able to speak English. We sent in a complaint to Alex about our most recent maid, Sara. It seems like she got mad at us sending a complaint and decided to tell Alex that our place was too cluttered. Hmmm… isn’t that partly a reason we wanted to have a monthly maid to help us with things that like?
Overall, 3 stars because, while we did have problems with Heromaid, they always eventually showed up and cleaned. We are mostly satisfied with the work done in our place. It would have been nice to have the same team of maids so we can build a relation with them.

Very good quality for such a good price and assurance, what can i say i’m satisfied
Thank you :)