Jack In The Box

This place sucks! I very rarely eat fast food but one night I was busy working on a project, didn’t want to cook so broke down and drove the half mile to this JITB only to find it CLOSED! Was told that they were short staffed so had to close temporarily! Are you kidding me? I asked how long before they re opened so he asked another employee and she said 20 minutes! So there were two people working. One could potentially have rung me up and the other could of made my sandwich but no, they had to close due to a staffing shortage! Get real. Now even though this JITB is a half mile from my home I will drive to another JITB. Good job, you’ve lost a customer for life!

Drive through order today for one of my kids and they gave me the wrong food.!! Drive 15 mins home to realize this. Drove 15 mins back and checked the new order before I left and they gave 3 chicken strips instead of 4. Asked them to fix it and got a whole lot of attitude from the staff. Felt i was within reason to ask why they don’t check orders as clearly they messed up twice. The manager had such an attitude, no time for me, just said he fixed it, wow if that is what he thinks customer service is all about he is in the wrong job. Terrible staff who clearly have no clue!

«Ghetto in the box» Would be a far better name for this place.
I walk in and order an ultimate cheese burger with no Mayo and step to the side to wait for my order. In the time it took for me to get my «food» i was witness to a parade of social outcasts that would have made any circus sideshow happy that their freaks were not near this level of grotesque! T.V. Hookers reeking of alcohol, drug addicts and homeless who seemed to be sharing what little clothing they just got out of the nearest dumpster. Add to that a zombie staff who has seen it all and you have a pretty good idea of why to NEVER come here.
I get my burger and bolt home as quick as possible. Now, it’s on me that i didn’t check my order at the counter before i left, but being propositioned was not on my list of things to do that day. So when i get home i open the container to find my burger had no Mayo as i ordered, nor did it have cheese, ketchup or anything else for that matter. it was literally two pattied between two buns. Now if this place were located anywhere else besides Hell I would have taken it back, but for me it was a small price to pay to be away from this crap hole!

Came here Last minute to grab some food and the first thing we see when puLLing into this Jack in a Box compLex was an addict.
As we drive in to find parking, we see two more standing around. Keep in mind that it’s about 10:30 in the AM! I can see why the parking Lot was empty because I’m sure everyone opted to use the drive thru to avoid any issues.
At this point there’s no way in heLL that I’m getting out of my car! Went through the drive thru, ordered our food, and went on our way. NEVER AGAIN!

I visited yesterday night and I had order 3 different meals but they forgot to give me one of the items I had order. I return and the manager or the guy in charge (unfortunately don’t know his name) give a new one because the previous one was cold. I am glad that they have someone with excellent costumer service skills. My burger was delicious

Not here to review to good, just the service.
Came here after work on a Thursday evening.
I usually go to the one on off of senter but since this was on the way home I thought sure why not.
Parked, walked in. Stood there for at least 10min till someone noticed. The girl on registered Didn’t even greet me she just said, ‘what would you like to order’.
That didn’t mind me at all but what did was her not giving me my receipt, like how am I suppose to know if my order is up ??.
Went to the bathroom & came back to the register And stood by, a guy walks up with a bag and scoots it over to me, he looked as if he was shift lead or manager since he wasn’t wearing a red shirt. He doesn’t even say here you go or anything just silently scoots it over as if we were back in elementary passing notes. Then after he notices that I finally got what he was doing he just walks away. Doesn’t even ask me if I would like any sauce. So I had to wait again and ask.
Like are you kidding me? Its simple and basic customer service skills how do you not know this? I mean it should come naturally should it not ??. It’s just ridiculous.

Needed something for breakfast … didn’t have time to make something the night before. One of the best things about JIB, everything on the menu all day!
Ordered a sourdough jack, no ketchup & extra onion/​mayo sauce.
Drive thru … order was correct, no complaints!

Drive true: Repeated my order 4 times. Service was fast and that was the only good thing. I got home and my 7 peppers was actually 6 when I paid for 7. So fist one I take to my mouth it was dry as if they had on hold for more than 2 hrs. Do they have minimum hold time for hot items? Gross.

I was in the drive threw yesterday. I ordered some food. When I drove up to the window girls seem to be in a bad mood. Maybe that time of the month. lol idk but the didn’t give me no ketchup after I asked for it. So I pull around and also notice I didn’t get my other sauces so I go inside and they tell me they ran out of sauces. Wtf why would you not tell me that at the drive threw window before I ordered mozzarella sticks. Kinda stupid but ok… Never going there again…

This jack in the box SUCKS !! Their service is shitty ! And the employees are hella rude ! Especially the late night crew, the only reason why I come to this shit hole is because its close to my place but after today I rather take a further drive than to deal with the idiots at this location.

Typically I don’t review fast food spots, but this Jack in the Box is my favorite in all of San Jose. Located right off the 87 South exit for Curtner, this Jack in the Box is super convenient for those late night munchies. After watching the total stoner late night munchie meal commercials, the guy and I wanted to get our fat kids on and go get our munchies on.
We were fortunate that when we arrived there wasn’t anyone in line to order, so we immediately got that done and over with. The girl taking our order totally looked like she hated life. Other than this girl looking like she wanted to be anywhere but there, the rest of the staff seemed super energetic and efficient. After a couple of minutes, Vince and I got our tacos, chicken sandwiches, and curly fries. I love how this location gives you as many condiments as you want and doesn’t charge for their buttermilk ranch like the ghetto one in downtown. The dude and I were totally satisfied with our late night munchies and left quite contently. Overall, if you feel like getting your fat kid on then this Jack in the Box will get the job done.

Forgot the sauce on the drive thru order. And this wasn’t the first time.

Not sure what happend here now they clean the drive thru between 4am and 5am
no service at all. The guy spraying down the parking lot will ignore you and walk to the other side of the building. Yellow cones block the drive thru so you can’t proceed in.

Drive thru services only: D
Curly fries — exceptionally delicious and it’s seasoned! The straight cut fries just wasn’t my thing… actually fries aren’t usually my thing, but I love the Jack in the Box curly fries!
Big Cheeseburger — it’s actually the possible choice of the smallest burger here, yet it’s still pretty big. and it’s cheaper than you’d think/​$ 1.40(tax) I know McDonald has the 99 cents McDouble … but theis big cheeseburger is like 3 times lareger and a way better deal, and taste much better than pre-​seasoned thin-​ass meat patties.
Tacos — 2 for 99 cents? and it tastes pretty decent too? :) Although, since it’s pre-​made, it’s hard for them to give me extra cheese… they kind of slipped half a cheese slice in there for me to make it the ‘extra’ i asked for.
Jalapeño poppers — ahhhh… 3 pieces of poppers feels like it’s too little and not fulfilling… but 7 pieces I know I can’t even finish it… what a bummer… but man, it’s good, watch out though, I have eaten it fresh out of the drive-​thru window… the juice from frying it does squirt and yes, it does burn the roof of my mouth.
Ultimate Cheeseburger — no lie, when I am depressed and want fattier than fat food. I get the Ultimate cheeseburger combo with a milkshake. It’s friggin’ awesome, juicy and not dried out like the patties at McDonalds or Wendy’s. When I order it, I always make sure to say NO MUSTARD, they tell me it’s a no mustard sandwich, but on occasions, there’s mustard in it :(
Milkshakes — dude, they come with whip cream and a fake cherry now. haha, oreo shakes for the WIN! I remembered when they had caramel shakes. OMG can someone say CRAZY SUGAR RUSH?!
too bad I don’t live close to a Jack in the Box… think of how much fatter I’d be if they did!

Came here at 4:23A on my way into work, and although there is a gigantic sign that reads «Drive through open-24HRS”-they were closed.
Really.
?

Maybe it’s just my bad luck but after several bad experiences here with the drive-​thru late night. i’m over it!
Don’t bother trying to custom order anything. no mayo, extra onion, no pickles, etc. it will not get done correctly.
Fries aren’t always warm and there’s nothing worse then soggy curly fries!
But three stars for being there when it’s needed. easy to reach location off the 87, and yeahh. when you’re buzzing, jack in the box is a good solution to sober you up.

Good food and they understood my stammered order (with a coupon) without any confused looks or incorrect orders. They also DO NOT charge extra for veggies on sandwiches that lack them. I believe that should be the same at all places.

Late night snackie… Jack in the Box came to the rescue.
Drive thru– and lady asks us to stop before the window even if the car in front of us already left. After a minute, she signals us to drive to the window…
We don’t understand why.
Boyfriend speaks up.
She says becauaw our order wasn’t ready yet.
Uhmm. doesn’t make sense. she could have taken the time to take our form of payment to make use of precious time.
oh people.

Horrible, they take forever to get your food, the workers here must be slow or they just don’t have enough people on the staff. Compared to other Jack in the Boxes in San Jose, this one is on the lower plateau! I have been here a total of 3 times through drive thru and they always seem to disappoint!!! :(

FAST, FRESH, FRIENDLY SERVICE.
The women who even helped me with my cash and food asked if I recieved good service. She seemed very happy to help me almost like she loved her job! Which I believe is hard at a fast food joint (Can’t see myself doing food service) But its people like her that keep us going back to certain locations. Yeah people don’t like the sketch area of this place but the peeps that work here at super di duper nice.