Kelly-Moore Paint Store

I have been going to this store for my paint needs for maybe 15 years. They are the nicest people and I always get great service.

This is a great store… nice, knowledgeable staff and a great product.
A question I hope management can answer-​I have a 25% discount card.
I purchased a gallon of paint and the charge was $ 44.94 plus tax.
I questioned it and was told I got the 25% which means the original price would have been close to $ 60-​seems exorbitant.
Would appreciate an answer to my question.
Thank you!

Woohoo! As good as it gets! This is truly what I thought of the help and support I got from Alex on Saturday Jan. 29^th. I had a new cabinet door I was trying to stain and was at the top of my stress level. I had taken the stain off and on 3 times and it was looking terrible. Alex was patient and talked me through it, gave me another tool I did not have and a pamphlet for the product on application which Dunn-​Edwards on Winchester had neglected to give me. While the door is still not perfect, I don’t think we could ever match a 20 year stain I am thrilled with the service. We have been coming to this Kelly-​Moore Paint Store for at least 20 years if not longer and everyone is always great.
Good job Alex!

Have been coming to this location for several months since I received poor service at the other nearby Kelly-​Moore and have been very satisfied with customer service and their expertise. Today was exceptional so wanted to make sure I Unilocaled their store today. From phone conversation to store, Dan was very courteous, helpful, friendly, and sold me the right amount of paint, instead of the larger amount estimated by my general contractor, so saved me money! Will continue to use their store for our painting needs!

Had a bunch of old cans that were left by the previous owners, this location was super helpful in taking them for recycling. One of the employees even rolled a dolly out to our car to help load them up and take them inside. Would come back here for painting projects for the service alone.

They just waited 15 minutes after closing for me to come pick up my paint that I just ordered 20 minutes ago, for that alone they got 5 stars!!!

Really nice guys who work here. My fiancé and I were in a bit of a pickle yesterday. We had chosen a paint color that we thought we liked — the painters started painting, we hated it.
So we went to Kelly Moore and started looking at all of the color options. Alex helped us and was great — found a really informative brochure for us on choosing a color scheme that would work. He provided great insights and it was an overall very pleasant experience.
I would highly recommend Kelly Moore’s customer service and paint colors. Although, I would move the paint color wall — I must have set the door bell off a bazillion times as I was selecting colors :)!

I never thought I would be so eager to write a review for a paint store. The customer service here is that excellent! When trying to select a paint color for my bathroom, the rep spent nearly a half hour making sure I was happy with my custom color. He painted a large swatch for me with every tweak I requested so I could better see the color, and when I was almost too embarrassed to ask for another mod, he read my expression and encouraged me to keep making changes until I was 100% satisfied. My bathroom turned out perfectly, and I’m even happier that I don’t have to repaint it (which has happened before, so my husband is even happier!).

i drove across town Sunday to pick up a few paint chips for my painter b/​c the sign in the window reads OPEN SUNDAYS. Arrived at 3. There were people in the store but the guy at the door wouldn’t let me in to get chips. «Naw, we’re closed — we close at 3.»
Very frustrating and not particularly good customer service since I told him I only wanted paint chips.
Will go out of my way to shop at a different store.

After coming here, I won’t buy paint elsewhere!!! The guys are nice, they answer all of my questions (and I have 0 experience painting, so I ask a lot) and are so patient with me, make sure I leave confident in my purchase and haul my stuff to my car, even without me asking. Really I can’t thank them enough, I’ve saved so much $$$, because I’m not making so many painting and décor mistakes. Their standard paints are also cheaper than the big box stores, and the quality is noticeable (the colors are richer, and seem more pigmented). It’s because of them I have a new hobby of painting my house, they make it super easy!

Customer service is fine but the employees are clueless. Bought paint and primer for 260 feet of fence. Was told the paint was returnable and the primer was not. Inquired about renting a sprayer and was told $ 75 a day and a $ 350 deposit. Returned the next day and the story changed. The paint was not returnable and I could not rent the sprayer because I did not have an account. Wish they would get their act together as I am the proud owner of $ 200 worth of paint and additional labor paying the painters to find a sprayer to rent.

I didn’t think buying paint was such a process, but after being overwhelmed at Home Depot and shunned at Sherwin Williams we decided to drive an extra mile to this location and was extremely happy they were able to match our paint color and all with super friendly service. Don’t stand in line at Home Depot for an hour, or get a 3-​day lead time from Sherwin Williams (really??) go to a paint store that is awesome, not busy, and knows their stuff. Kelley Moore is a bit on the pricey side but I’ve never been disappointed with the quality and it’s lasted through our apartment wear and tear. The guys here are great and the store is clean, quiet, and well laid out.

Great staff and great selection. Maile, the store manager, was extremely helpful and friendly. I had a great experience picking up paint for our baby’s room.

Thanks to these guys for taking 5 partially used paint gallons from me for recycling. A pain for them, and good for me and the environment. Another reason to spend your money at a place like this and avoid the big box stores.

Kelly Moore Bascom has always been our home away from home for paint. My experience this time around was the «best» yet thanks to Solomon, who treats his customers like family. Solomon was extremely patient as he spent time helping me identify the formula for a challenging color match and paid particularly close attention to detail when he verified/​documented our custom formula. So each time we needed paint, I made it a point to visit Solomon, confident that he would ensure every gallon was as consistent as the first. Solomon also suggested useful paint supplies including roller/​brushes most effective for various surfaces, and he always took it upon himself to carry my order to the car. During these last three intensive painting weeks, I spent a lot of time at KM and really appreciated being greeted by Solomon’s warm smile and outstanding customer service!!!

Im a contractor and i love how the will call system works. They deliver paint, get it ready before i get there with a phone call. I love how efficiently they spare my time. Elias in the back is a wealth of knowledge and is always providing perfect customer service.

Salomon Carranza (assistant manager) provided me with excellent customer service on a recent visit! I went to the store to get stain which needed to be color matched. Even though I was only buying 1 quart, Salomon went to great pains to match the color as closely as possible, and worked halfway thru his lunch hour to ensure that I was satisfied with the color match.
He also provided great service on another issue. The store actually didn’t have the quart size of the stain I needed in stock, and another store location was supposed to order it. We discovered a week later that the order missed getting placed. To avoid any delay, Salomon immediately offered me a gallon of that stain (which the store had in stock) at the quart price. Customer service like this is all too rare nowadays!
Maile Butler (store manager) and the rest of the staff also seemed very friendly and customer oriented. Great place to shop!

This is by far my favorite paint store! It is truly a one stop shopping experience for all of your painting needs. There is a great selection of paints and painting supplies here, it is RARE when they don’t have what you need. Everyone on the staff is really friendly and helpful, this is a big factor for me, I would highly recommend this location to my family and friends.

I needed to pick up some paint, and of course I don’t know too much about it being a girl so it was really nice that the workers were so friendly and willing to assist in any way.
They explained the different types of paints, techniques, and to top it off, I wasn’t sure if I had the correct paint color but they confirmed if it was wrong– I would be able to return it which was nice (Home Depot makes it a point to let you know that you can’t return paint once purchased)

Upon moving out of my apartment, the property management group informed me that I was responsible for patching all holes, along with paint touch up. Not only that, but I was responsible for paying for the paint on my own. Lame! They did, however, provide the paint brand/​formula, which was Kelly-​Moore.
Since I wanted my deposit back, it only made sense to haul ass over to Kelly-​Moore and get some paint. Two small quarts and a very helpful salesman later, I was good to go. He even walked me out to my car (though the paint cans were very small!).
Yeah, the paint is more expensive than what you’d pay at Home Depot, but oftentimes these guys know more about paint. It’s worth the extra few bucks!