Keri Systems

If I could give fewer stars, I would.
Keri’s Application Database was installed on a user’s computer. Now that user needs to have their computer replaced, and I want to migrate the Database to a server.
The problem is that Keri won’t speak to me as an end user, and my local reseller isn’t computer savvy enough to help me with a database migration.
So instead of interfacing with me directly, I have to present the question to my reseller, who has to present the question to Keri. Then Keri tells my reseller the answer, and I get the answer back from someone who doesn’t understand what’s happening.
I won’t be using this system anymore when it comes time to renew. Pay attention to the other reviews on this page and stay away from Keri.
UPDATE: Jan 25, 2016 — I’m on the phone right now with Keri Support (well a 3 way call with my reseller and Keri) and I’m baffled at the lack of knowledge Keri has about their parts or their software. So baffled that I’m logging into a 2 year old review just to make sure I gave them the 1 star they deserve. This tech is clueless.

Installer put a Keri System into our building for key fob access. Installer went out of business (not Keri’s fault). When I called San Jose to ask how to run a report, they wanted to charge me an annual fee to address my question OR find me a local dealer so that they could charge me to address my question. We already paid for our system and the installation. How about a small piece of support???
Never using Keri again! I sure miss the old days when customer service meant something to companies like Keri.