Lite Travel

I recently booked my family VN trip through Lite Travel. Within one week after my booking, Suzanne called me and let me know the fare was cheaper since our booking and she will ask for an adjustment from the airline without any cost to me. I was quite surprised. while we were abroad, one of our traveling member needed to return to the US before scheduled departure date, Suzanne once again was able to exchange without additional cost to us for the flight. Overall, I was very happy with the service I received from Lite Travel. They had done everything I asked of them. In these days of internet age, it’s good to know you can still get good customer and friendly service from Lite Travel. I highly recommend and will use Lite Travel for all my future travel.

Be aware of this travel agency if you are a non-​Vietnamese. Hopefully you won’t be lied to and charged unfairly after this review. I purchased a ticket from San Francisco to Saigon (Ho Chi Minh) with a group of my Vietnamese friend and her family members. Only right before the trip to Thailand while in Vietnam, I learned the fact that not only was I over-​charged of $ 55 for the ticket to Vietnam but also I did not get the multiple entry visa like her and the rest of her family members who are Vietnamese. The only explanation I was told was that such indifference was caused because I was non-​Vietnamese. I was extremely puzzled of the fact (because this happened in the State and not in Vietnam), but decided to let go of any confrontation because of my friendship. I urgently had to apply for the another entry visa to Vietnam from Thailand, and ended up paying extra $ 70. (It could have been much more at the Ho Chi Minh Airport if have I not run into this one savvy traveler before the Thailand trip)
After returning to the State, unfortunately or fortunately I learned the truth by contacting the Vietnamese Consulate in San Francisco, the fact that one does not have to be a Vietnamese to be allowed for the multiple entry visa. ((because I only had been traveled to the countries that does not require visa, this was all new to me. And my best friend probably still believes the agent since she does not know that I contacted the consulate to learn the truth))
What a terrible disappointment had been for me.
Hopefully you, a non-​Vietnamese person would not experience this kind of dishonesty with this agency.
I was advised to file a complaint about this mis-​representation (a fraud under the law of Seller of Travel Unit) under the section of «consumer complaint against a business/​company «division in the Office of Attorney General at
, however, I would not go that far.

Fairly friendly, and generally helpful. They’ll help you deal with the paperwork such as applying for your travel Visa (for a fee, of course).
Will come and visit again.

Great service and very polite. Both of them was great answering all my questions for my first time to Vietnam. Even did my Visa. Thanks!

I called for visa service before my trip to China.
When I mentioned that I am not an US citizen, the lady answering the phone didn’t quite seem to know the rules. She promised to check on it and get back at me, which was prompt. But when I had another question during the second call, she had to do the same thing again.
But she followed up quickly whenever she said she’d call back. The service charge of $ 25 was the cheapest I have found among all the agents I have called.

I will give Lite Travel a big 5 stars. The ladies are very courteous and they are the nicest persons to help me with my travel arrangements. They also offer many good travel packages and they are very knowledgeable on the travel details and arrangements. They are honest and reliable on their prices and are very helpful. I would highly recommend this agency to all my friends!

Their price for a ticket and visa to Vietnam was about the same as other local travel agencies, but Heidi was more personable and took more time to answer questions and to compare prices on different airlines. She also helped with my Vietnamese grammar and pronunciation that I was learning from Pimlseur’s language CDs. Thanks Heidi!

Since I started planning my multi-​city Asia trip, I’ve been all over travel agents looking for the best flight that fits our budget. Called this place and spoke to Heidi. She gave me a decent price.
My only complaint and hesitation is that they don’t give you anything in writing. I requested an email detailing our itinerary and she said there isn’t one. HUH??? Not sure about anybody else, but when I’m taking two weeks off work, dropping a couple bigs ones for a trip, I want to be sure you have the correct dates, times, and locations.
Other than that, she was prompt with her replies and the prices were a couple hundred dollars cheaper than
.
I’d say give them a try if you live nearby. Perhaps you could look at the computer screen to verify she has the correct informaton for your trip.

Being that I’ve now rejoined the ranks of the working poor, I no longer have the kind of freedom that I once took for granted. Gone are the days where I could backpack Southeast Asia for two months, then decide on a whim that I’d like to stay for another half year or so.
To appease my wanderlust I now make do with planning other peoples’ holidays, which is almost more fun than plotting my own ill fated adventures from the confines of my cubicle… almost.
The boyfriend is soon to be trekking the span of Vietnam, from Hanoi to Saigon. And thus we found Lite Travel, a small agency that books many flights to the region.
The nice ladies at Lite set him up with an open jaw ticket (SFO-​Hanoi, Saigon-​SFO) on Eva Air at a very good price. The ticket even included handling of the required visa, which saved us from the added stress of dealing with the Vietnamese consulate ourselves. I later noticed the same exact flight on Kayak for $ 250 more. Score!
You will be in good hands with Heidi. She speaks perfect English, Cantonese, Mandarin, Teochew, and Vietnamese. She’s also incredibly friendly too. And just as important– she actually gets back to you ASAP!