Lucky

This place is really awkward. From the store layout to their staff it felt like the twilight zone or something.
They never seem to have items on sale that are being shown on the local ads.
Management please train on customer service and just how to socially interact with people.

Been coming here for years. This place has Friendly staff & have a great selection of food.

Always plenty of parking. I appreciate that they’re open until 1−2am so even when I’m off work I can still stop by for some grocery shopping. The store is always well kept and very clean. Love their self-​check out section. Sometimes I can find great deals on alcohol here as well.
My favorite is their large selection of dried fruits! Everyone has to try dried cantaloupe once in their life.

Management is great over here. Today i bought some oysters and when i took them home they stank so bad that i didnt even bother eating them. I brought them back and a lady with the past name of Guzman helped me out. She apologized and not only she refunded my money back in full but she also let me take a steak home. Nice!!! Thats a costumer service i’m talking about. Will be back!!!

I grocery shop at weird hours. I like to avoid the rushes, the annoying people and parking. So it’s good that this place is open until 11pm. Aside from the school is out summer kids it’s pretty quiet on a weeknight. Got some snacks, beverages and other stuff for the week. It’s pretty large and stocked with your standard grocery items. The crazy thing though is they have the largest Kosher goods section ive ever seen. Stuff I have no familiarity with.

It’s actually NOT open until 1am. Not on Friday nights at least.

I moved back into my old neighborhood in Campbell after a few years living in downtown San Jose and although I haven’t gotten to go to all those «old familiar places «it always feels good when some of these places are still around, as it is with this Lucky Supermarket. Before I got into a major car accident a few years ago and lost my ability to operate a motor vehicle I would come to this Lucky usually after midnight and shop in peace and they always had everything I was looking for a for good prices. While I lament what has happened to the U.S. economy for the past 8 years I still marvel that there are some things that are actually bargains and this Lucky has bargains galore on GOOD PRODUCTS, not just on mediocre ones or food staples. The price of baked and packaged goods keep on going and up and but at this Lucky the prices are comparable to the other stores in the area, and while you won’t save money you’ll save at the WalMart Neighborhood Center across the street for convenience, freshness and selection this Lucky can’t be beat. I was looking for various cans of Coke in the 8. oz containers and they had them here, but they don’t have them all the time at Wal-​Mart or Nob Hill. I was looking for specialized candy and they had it here, but not at the other places I usually go to All in all if you’re looking for your products and don’t mind spending a little bit more shop here, but if you like to be frustrated because they products you’re looking for aren’t available shop elsewhere.

The fact that this location stays open until 1am is a huge plus. I tend to shop in the evening. Because I shop after dinner hours, the store is quiet and I can grocery shop in peace. This store always feels clean, well lit, and well stocked. It is rare that they are out of stock of an item I need.
I primarily source organic food items and was pleasantly surprised that the organic oatmeal I always buy was about $ 0.50 cheaper here than I what I normally pay. The same goes for my OxoBrite laundry brightener and Castile soap.
This location is very large and has a great selection of both conventional and organic food items. They also have a very large health and beauty section, household section, and a pretty impressive pet section considering this is a grocery store — not a home goods store.
The staff are fine. Nothing to rave about, but nothing big to complain about either.
All in all, a very enjoyable place for grocery shopping.

We bought a Tiramisu cake from the bakery and it turned out to be green and moldy inside. Unfortunately, some of us ate a bite before realizing it was rotten. The cake still had a day left on its sell by date. I would not recommend the bakery.

Nice staff, great kosher food selection and overall food. Large store that is clean and we’ll kept.

Again bbq is totally disorganized. I paid for a bbq that was just starting I was told it would take 45 minutes to get ready. When i came back they had sold it to somebody else. When I went inside for a refund I was told a story about how somebody was caught trying to steal something from lucky’s. Hello??? I paid and I did not get my goods. You are telling me about a theft???

Having shopped at this Lucky’s store for years, I’m finally pushed to giving them the star they’ve earned. No bad comments from me, just some advice. Get those clowns away from the deli counter and put in some employees that care about customer service and know how to use the meat slicer. PATHETIC. The service in your deli is typically bad, but I try to shop only when one of the good workers is on duty. Unfortunately, they don’t seem to be working there anymore and today I met up with two bozos that really should not be allowed to «serve» customers, not ever, not anywhere. Nob Hill filled my needs today, will wait to hear how Lucky’s management responds before going back.

Lucky’s sucks… They have rude cashiers, rude managers while also poorly managing the stores for the company, poor quality meats, poor quality produce, bakery sucks too while charging a arm and a leg. Shop Wal-​Mart where it’s actually affordable and much much better overall… BOYCOTT LUCKY’S!!!

One of the biggest and cleanest Lucky’s I’ve been to in a while. I love their drink selection! Wide open space feels so welcoming and did I mention the self check out lanes.

I came here twice. One time I walked out after making my purchase and the manager chased me out accusing me of stealing and I had to go back in and dig through the trash to find the receipt I that I tossed.
Just now I went in and the manager stopped me while shopping and asked me to empty my pockets and I refused. I work hard for my money and I don’t deserve being treated like this at all. After I refused the manager called the police and of course I didn’t steal anything so now I’m very angry with this store.

Ok imagine a really old school supermarket that doesn’t have the things you need and most of it is expensive. It is blah made into a supermarket, even the hallmark shop next door won’t make you happy.
I was about to crush this sad excuse of a supermarket until one day I was in a hurry to buy this orchid for my coworker. I tried to find one everywhere and failed, so I came here.
And as if Jesus had a good day, there they were; a kazilion orchids! I got one and then thought it would be nice to get it wrapped and like out of nowhere this dude appeared and offered to wrap the plant for me. He was so nice, got every type of fancy paper out while being super fast and even helped me when I wanted to change the whole thing again.
I really don’t like this Lucky and I never will because shopping here is depressing and the stuff they have here is never anything I want, but some of the people that work here are amazing people and they deserve 3 stars.

Nice store; in the last year, they have cleaned it up and now it’s presentable.
The veggie section is spacious, organized and full of high quality produce.
The meat selection is quite good and it’s priced competitively.
The whole store is nicely laid out with wide aisles and very good lighting.
They have a good selection of asian, spanish and creole foods too.
Even found my favorite portuguese sausage: Silva’s for a buck off!
Wine selection is good, if priced a hair more than safewa*.
On a few items, if you know your price, you can shop like you are at safewa*.
With prices a bit more, longer hours: open late and less crowds, if you are in a hurry, this Lucky’s can deliver.
Customer service: ok.
Tip: on the Campbell side of the road, it’s two doors down from REI and next door to Office Max. The main entrance faces Saratoga avenue.

I’m rather disappointed in the Lucky’s chains now that they have made a come back in things I never thought mattered. For example… signs. Signs on top of aisles are actually kind of important in helping customers figure out what is in the aisles. The layout of the place should really go from groceries and other perishables slowly towards dried foods like pasta, bread and rice to stationaries and toilet paper all the way on the other side and then wine /​liquor … but this store is just allover the place. The signs are wrong, or they do not depict everything that is part of the aisle.
They don’t have groceries on one side and wine on the other with fridged sections corrected in-​between. There are random areas with toilet paper and it took me forever to find pasta which was in a section with canned soup but not part of the aisle description despite taking up over ½ the aisle.
In addition, the prices are ok. They seem to have weird pricing schemes I am not used to I guess from too much shopping at safeway … I never knew it frustrated me so much not to be able to find stuff I was looking for.

I was in the area so I thought I would do my grocery shopping here instead of where I normally go.
This is a grocery store and a pretty standard one. I thought the store was bright, cheery and inviting. I actually liked being in the store. The produce section was nice and bright. The aisles were pretty wide and easy to move though.
I was disappointed because it seemed like all of the items that I wanted were not in the store. I looked for several different things that I normally get and they didn’t have what I wanted. It was really disappointing. It’s strange because it looks like they would have everything but the one thing I wanted was missing. I was also disappointed that only about ½ the store is groceries. The other half is full of non-​groceries.
I just walked out of this store feeling disappointed. It’s not a bad place, but I honestly don’t think I’d return because they don’t have anything I wanted.

This is my go-​to grocery store but they did just build a new Safeway not to far from here, a tough contender. Luckys is at least reliable, I know they’ll have the items I need when I go there and they won’t charge me a crazy amount for them. Everything is pretty organized but like any grocery store chain, I wouldn’t go to one if you needed a specialty item. They have generics, I like generics :-)
P. S. Safeway across the street sucks, everything seems like its going bad, has super limited choices, disorganized and more expensive! I went there once and never again, I instead went across the street to Luckys. Its like day and night with those two places.