Lulutrip Inc

I would rather give it score zero if possible. They have big problems of overbooking and customer service are pretty rude and unreasonable. Just avoid Lulutrip if you want to book a safe and pleasant tour!

Worst experience with a travel agency. No guide. No explanation of the scene. They charged us $ 100 extra the moment we got on the bus for TIPS and tickets. No service thereafter. Really the worst experience. Such a waste of time and money.

I would have given them a zero star if I had the choice. We just came back from a trip to Europe. The itinerary that we were given was wrong. The tour failed to take us to three places that were listed in the itinerary. Instead, we were taken to two obscure towns out of nowhere. When I complained after our return, they showed me the information that was not in the itinerary or posted on Lulutrip website. I again pointed it out that whatever the information or excuse they have offered (or their local agent offered to them) is not stated in my itinerary or posted on Lulutrip website, and there is no way that I would find it out. Then, silence, and I have not heard from them ever since. If you want to avoid unwanted surprises or bad vacation experiences, please find another travel agent.

First, lulutrip is very cheap company.
I reserved an europe trip from their website, One adult + two kids, paying the same fee as two adults + one kid. But end up with only two twin beds. Later the local travel agent told us lulutrip only paid two beds for us. My friends (Two adults + one kid) have 3 beds all the time. After we called about this, they told us even we pay the same amount fee but we have different bed arrangement, meaning they just squeeze every penny from customers, even taking advantage of children.
Second, their service is not good.
Before the trip in US, I tried to call them to inform my hotel information, but the gal on the phone didn’t put anything done, just gave me a useless tour guide number. After we arrive at Paris, another lady called me again for hotel information again. What’s the point for all the time wasted.

I had couple asian friends came to visit and they wanted to visit Las Vegas. Since i don’t know much about asian traveling, we went through lulutrip recommended by my chinese coworker. We were not sure where to start and Lulutrip customer service is well knowledgeable and helpful and we ended up booking a tour to LV from SF for my friends. I would never have done that alone on the internet. Thank you Lulutrip! I would recommend this website to my other friends!

this is the agency I used for five years. the best customer support compared to other Chinese speaking agent. Also I booked tour package on
for my mom, it’s very convenient.