Napa Auto Parts A&A Auto Supply

I like to support local shops, however due to my recent experience here, I doubt I’ll be back when I need parts. The guys behind the counter were cussing loudly in front of my young son. If you can’t respect the customers, you can’t have my business.

Horrible experience here, I would never come back.
Ordered a pair of parts from a large hispanic male. His name may be Don, as what it said on the receipt, but they do not wear name badges so I cannot verify that. Anyways, they said there was one in stock, and they had to order one. So i went ahead and paid then said I will come back tomorrow to pick up both.
Fast forward to the next day, I arrive and picked up the part, they searched around for 5 minutes for the part then handed it to me and I left. I turns out that my car didn’t need these as it was something else that caused my issue. I came back a few days later to return these for a refund, keep in mind I did not even open the box for these items.
When i walked in the same guy who helped me the first time was on the phone, so I was being helped by someone else. Right as I told the guy who was helping me that I wanted to return these because I didn’t need them. Don cut in and said, «we can’t return that, it was special order». Ok fair enough, so I said, «Ok i’ll just return the one you guys had, and I will keep the other». Don replied, «well we actually had to special order both, so we can’t return either». Fine, then I have nothing more to say or do here, but he held me up an extra few minutes while he was opening up the boxes and inspecting the items.
Why would you open my boxes when you already declined my refund?
I checked the receipts and also checked the NAPA website. I was not able to find anything about not being able to return a «Special Order» part. So i headed to the Santa Clara NAPA store and they gladly took the return without any hassle. Obviously the guy at this Monterey location is dodging the return because they don’t want to lose their money, or he is lazy to do the return process. Either way, this place is garbage and the Hispanic man here is very rude!
AVOID THIS PLACE AT ALL COST! try kragens or autozone.

Gross. I called TWICE to this place to see if they have the Transmission fluid for my Acura and the girl ‘Maria’ answered. Not only did she chew gum disgustingly loudly in the phone but when i asked a question, she would stay silent smacking her gum that i wasn’t even sure if she was still helping me.
Im disturbed that I went in a few months ago and bought transmission fluid from here and now my that my transmission is slipping a little, I talked to a Mechanic who said i need the Honda DW1 fluid; which is what i was told at Napa when i bought 4 quarts is what it was. Now that I call back to get more, they say they dont carry it and only carry a Universal fluid.
Now my car is really having problems.
NEVER GOING HERE!

Just left this store, the gentlemen were very helpful as well as patient. Need auto parts I highly recommend Napa Auto Parts. They took the time to help
trouble shoot and install the I part I need to repair my head light, left there a very happy customer!

We use ths Napa store of all of our automotive parts needs. They are very close, they deliver, which is a huge time saver, and they get non-​stocking items very quickly. Great customer service earns them 5 stars from Family RV.

I have had quite a few occasions when I needed a part on a weekend and they either had it in stock or got it for me within a few hours. This is such a welcome change to the response at many other parts stores («uh…we can order it, get it within, like a week, i think.») If you need a part NOW this is the place to go. Also the staff is generally very knowledgeable and the parts are of good quality.
The retail area is a little sparse, hence four stars not five.

I called first to save me the trip. Was looking for specific maker for sparkplugs for my VW. The guy was helpful on the phone and said he has em’ in stock. I drove there and picked them up. I even asked, «you sure this is the right part»? Reason why I asked is because of the weird and unsure face expression he gave me when he was looking at the sparkplug. Then he replied «i’m positive it is». I got home and come to find out they are the wrong part. Totally waste of time. I hated the fact that I thought I would save time by calling first. Thats the main point of it. I hate to sound bitchy but this store is not close to my house let alone the traffic I dealt with. So if your looking for a part, I suggest you call first and ask for the part number over the phone just to make sure. Will save you the trips.