NorCal Jump

Called and talked to the «owner» so I was never given a conformation # or anything. My MIL repeated the price back to the delivery guy, $ 110, to which he responded $ 110 plus tip. WTF? Really? Ok. Rental was from 11 – 6. Phone call at 4ish said they would be there between 5 – 530. Nope. Told them they werent getting anything before 6 and they call us and want us to start deflating the jumper early so its faster for the driver. Driver showed up, didnt say ONE word and loaded and left. NEVER USE THIS CO. Jumper was FILTHY as well.

This company is so so. The driver was 45 minutes late to our event and for that promised he’d knock some money off the price tag for us. But then turned around and said becuase payment wasn’t made on demand due to our corporate structure, added that 50 dollars back in. Just kind of exhibited some shady behaviors. Be wary and get everything in writing when dealing with this vendor.

The product was good. The jumper was delivered a head of time and picked up later than expected. The issue is with the driver and customer service.
I give NorCal Jumper one star because all the driver could say is «you give me tip». He asked me three times. Once after he set up the jumper and twice when he showed up to retrieve the jumper. I do not mind tipping for service that is outstanding but tipping for what is expected and practically getting beat over the head for a tip is unacceptable. If I had an employee do this to a customer I would terminate their employment immediately.
Next I appreciate the text to confirm the reservation but they need to work on the delivery of the message. It sounds treating and made me wonder if something illegal is going on,”(CASH PREFER) ready at the time we deliver, otherwise, the driver will have to comeback and will delay your party.” Yeah I prefer my customers to pay cash too but I give them an option with which they feel comfortable with.
Again the product was good the issue is with the service.

Driver came 2 hours early, kept his ear phones on the entire time while setting up, demanded a tip, and asked to pick up the bouncy house an hour earlier than scheduled. The worst! Never again! Next year, we’ll use Jump for Fun like we have in the past.

Good: Driver came on time with the jumper, was diligent and courteous.
Bad: Jumper had a really big hole in the side netting.
Good: Someone came and sewed up the hole. This took a while, and ran into the time the party was starting. Fortunately most of the guests were late.
Good and Bad: The driver coming to pick up the bouncer was much later than I expected. He was scheduled to come at 6, but actually came at 9, well after dark. My kids had fun with an extra hour of jumping, but unfortunately I didn’t get to see him actually cleaning up the jumper because I was inside putting my kids to sleep.
Bad: This morning there were long, deep scratches on my driveway where the jumper was. The scratches were not there yesterday morning. Only thing I can think of is that something was dragging under the dolly while the driver pulled it with the jumper while cleaning it up. I’m sorry I was inside when it happened and wasn’t able to see it getting cleaned up.
I’m glad we had a jumper. I’m glad it was ready more-​or-​less on time. The kids loved it. But I will be using a different vendor next time.

These guys are awful. Had a reservation that I booked a month in advance and nobody showed up. I called and they were completely unprofessional. Stay away!

I had to get a last minute jumper for my daughters birthday party due to a place over booking theirs. Thid was the only place that had any left. They wouldnt let me choose what kind i wanted. Said it was going to be $ 165 and then once they got here siad it was $ 175 and didnt even want to give my my change. I had to tell the guy i needed my change which was $ 20 plus. Then the guy didnt even bring the extention cord and just left. He came back an hour later with one after i had already found one and set the jumper up myself. The jumper itself was really dirty and disguisting inside and all they wanted to do was brush it off. They werent very professinal about things. Needless to say i will never be renting from them again.

I can’t even express how disappointed I am with this company as a whole. So unprofessional, and the drivers don’t understand a word of English.
They Came 2 hours late, any they brought the generator with nearly empty gas tank that ran out of gas within 2 hours of the party.
SCREW THIS PLACE! Take your business else where.

Had a very last minute change of venue due to weather change and needed a jumper the day before my boy’s birthday. Called this jumper company via Google Ad and it wasn’t as bad as others who gave a 1 or 2 stars review. Though the return phone call on order confirmation from the company wasn’t as reassuring (the person sounded rush and not assuring), yet the :
1) delivery was on time (requested at 10 am drop off and the set up came at 9:15) and
2) he offered an extended hour pick up from my requests pick up time.
3) The jumper was clean and we got what we wanted.
It’s all good for less than 24 hour request to the date of party. So why 4 stars? It would be great if the person could sound more reassuring and professional over the phone.

Two stars only cause they came and set up the jumper. Delivery guy was complaining about how hard it was to set up one of these things and how he only gets like $ 20 per set up. Tell us that he has ten more to do the same day. Anyway, once done, he ask for payment and I paid in cash. He proceeded to ask for a tip. Tip? Usually aren’t tips given after? Like when they come to pick up the jumper. He came by to pick up the jumper at 4pm. My reservation was from 10 – 6. I tip him $ 10 but really didn’t want to cause the service was just awful. The inside of the jumper was nasty. The other places that my sister rented from, they wipe down and vacuum the inside and made sure that it was somewhat clean. This guy just unfolded the jumper, connected it to the compressor and turned it on and left. And he asked for a tip. Stay away, in hindsight, I should have used the company that my sister used in the past. Sure they cost a little more but they provided way better service.

Very disappointed with them. They told me they would drop off at noon and they came banging on my door at 9am!.. Then i tried to tell him that the chairs were dirty and he just smiled at me while he counted the money. I shouldn’t be paying $ 200+ for a jumper a table and chairs and still have to spend an extra 30 mins trying to wash them.

For us, this was great. Great price, great service, and bounce house, and super speedy confirmation. Thank goodness. Upon making my reservation online, they called me almost right away to confirm that my requested bounce house was available and everything was good to go. The only thing they requested was that I pay the delivery guy in cash.
Delivery guy showed up ½ hour early and really worked to get the bounce house set up. We had a tight configuration, but he made it work. THANK YOU!
We were really lucky as it was a new bounce house and we were the first to use it. Nice and clean!
Kids had a blast! I would totally do this again.
Pickup was on-​time and quick and painless.
I had a great experience with them. Like a previous reviewer pointed out, I would have appreciated an email or phone call the day before to confirm, but overall was happy with them.
Thank you!

They came on time but with a different jumper. There was notting I could do at that moment so I let slide. So about an hour later my daughter and two other kids (ages ¾) were inside the jumper when it deflated. Got them out but they were very scared. My husband called them and the guy on the phone said he’s sorry. So disappointed! It deflated a couple times after we just shut it off $ 120 down the drain… I wish I read the reviews before hiring them. Never again!

I was in need of a «frozen» bounce house for my daughters birthday party and every place I called was booked (this was three weeks in advance!). When I called NorCal jump, they were very helpful and had one available (thank goodness!!) I was able to reach them on the phone every time I had a question or concern. They showed up on time, set everything up how we wanted it. They even hand cleaned it before the kids got in. I was very skeptical after reading the reviews on Unilocal but we didn’t have any of the issues people were complaining about. Our bounce house looked brand new, the staff was very friendly and they were very easy to work with. The only suggestion I would like to make is to have them send me a confirmation email that I had the bounce house booked and a call or email the day before confirming everything. All in all we were very happy.

Horrible service! I rented a jumper from them for my sons birthday at a park which started at 1pm the delivery driver arrived at 2pm and took another 30 – 40 mins to set up the jumper. About 2 hours later the jumper went down and when I called to complain the guy was so nonchalant on the phone saying there’s no replacement jumpers and he is willing to give me back 20 dollars are you kidding me what kind of business man are you well eventually he gave me back 80 and told Me to never rent from him again. What kind of crap is this never will I ever give my business to them. Buyer beware !!!

I called to confirm my reservation that I made online. They man said everything was cool and he would see me tomorrow. I cam to Unilocal and started reading the reviews and decided I would look elsewhere. I went with AstroJump, they were $ 10 cheaper and more professional. I called to cancel the reservation and the man was RUDE!!! He told me I was wasting his time, said it was cancelled and then hung up on me. Obviously I was the only business he had because he hadn’t even asked the reservation number. So sad that people have to be so rude.

I wish I read the reviews before hiring them too. So disappointed! First of all, they came 45 min late to setup. As a host, you’re already trying to setup your own stuff for the event and then I had to call them to find out where the delivery guy was. Then after they setup, the jumper deflated after a couple minutes. Luckily, the guy didn’t even leave yet so I had to flag him to come back and fix it. He blamed the 2 kids in there jumping on the side of the jumper caused it to deflate. I told him his blower was not strong enough… otherwise, it wouldn’t be a problem. Luckily, I looked inside the jumper because it was filthy! I told him and he just came back out with a towel and wiped whatever spot it was. Never again!

I give this place 2 stars because they come and set up the tables for you and you can just move them around to where you want them to be… BUUUUTTT I also ordered chairs and a «tinkerbell jumper». I guess I was lucky because they came on time/​a couple minutes early, bbbbuuuttt CAME WITH A JUMPER THAT WAS DIFFERENT THAN THE ONE I ORDERED ONLINE. I was so upset that it wasn’t the one I wanted, but since it was set up already, and the party was going to start soon, I had no other choice right? The jumper looked like a ghetto tinkerbell that someone ATTEMPTED to draw and on top of that the inside was dirty and smelled horrible. (Since I read previous reviews I came prepared with a can of Lysol antibacterial spray and a roll of paper towel, which sucks because you shouldn’t have to do this for something that isn’t your and that you’re actually renting)
But I did give 2 stars because they were nice, and they set everything up nicely and all (So if your ordering tables and chairs only GO AHEAD)… but other than that… I’m sticking to where I usually order from. I’d rather pay the extra dollar for what I really ordered and for the things I order to be clean o_​O

I called this morning for a quote and the man was so rude and unfriendly. He didnt give me a good deal as I was going to book double jumpers for 5 events. Just 10% off but Thanks to his bad customer service and non negociable deals, I made call to another jumper company and got a sweet assss deal.

This bounce house company has a great selection. Great price for the jumpy with slide. They came early and picked up at time discussed. I would use them again. My girls had a blast! The inside could’ve been a little cleaner but it was fine! Thank you will def. call you again!