Officemax

Purchased a printer recommended by the sales staff. HP product that ended up with printer head problems within 3 mos. OD will not take back even though the warranty is still good, they do not repair and most of all, they do not care about selling any defective products. There are other places to go for office supplies, so go there, go anywhere but here.

This place has been taken over by Office Depot. Very friendly staff! I was loading my car and employee on her way in asked if she could assist me! The store seems more organized and clean. Staff is knowledgeable about where supplies are located and offer ways to help with discounts. Great improvement!

The assistant manager govani and manager Hannah is absolutely rude to their customers! I called back to complain and got Hannah and she hung up on me three times. They ignored me and kept me waiting in the store when I wanted to speak to the manager Hannah. She said she was too busy and kept me waiting for 25 mins. Extremely rude so called managers!!! I will never go here again!

The staffs are always so friendly and helpful. The price are higher than other places so I recommend coming when they have a deal going on.

Hire a new manager. Manager was helping out front and was ignoring customers and giving phone calls a priority. Wasn’t even courteous enough to put the call on hold and let the customers know that the other cashier could help them. She just gave them a head bob. Really bossy to the employees as well. This occurred on May 4^th around 3pm; female person.

DO NOT ORDER ONLINE.
So apparently Office Depot and office max are the same thing if you order online. I ordered a case for my iPad and waited nearly one month and some change for it, I ended up so frustrated with not receiving it and every time I checked my order status online it said «in process.» Does it really take two months to fucking process an online order. So I call and supposedly my order was a custom order that’s why it took so long, really because all I ordered was a regular case for my iPad mini. I eventually end up canceling my order, they said they would call me back to confirm my cancellation, really a fucking phone call. Anyways I cancel and receive an email and no phone call gee thanks really reassuring. Month later and I check my bank account to see I fucking randomly just got charged $ 41 for this case I thought I had out of my hair. I call customer service yet again and tell them my situation and they don’t understand for shit, eventually they get it and say the same fucking process they said the first time, well I’ll receive a phone call «for sure.» So now I’ve been charged for something they said I never got charged for the first time around. So I advise you to not order from them online, you will be waiting months to receive your package. Not only that calling their 1(800) number is a fucking joke. I wish I could give them no stars. I have nothing against the store personally it’s their online services that need serious HELP.

Today is my last visit to this store forever.
I came in here to purchase some basic office supplies. The signs all around the store did not reflect what was in the sales flyer. After checking with the cashier, he stated I would be able to purchase my items for what is being advertised in the flyer. I had already unloaded my cart onto the counter, with no line behind me, and ran back about 20 feet to grab a box of printing paper. As soon as I came back, a completely different person was at the register and told me ‘you’re going to have to go to another register, this one is closed”. Baffled, I said «are you kidding me?» and grabbed my entire cart full of goods off the counter and put it back into my cart. You’d think because I was already in line that they would take me right away since I was the first person, but NOPE. I got stuck in a line 4 deep at another register while they all looked at me like deer in headlights.
The rudeness of this employee who told me the register was closed is beyond me. I was furious as I stood in line without a single apology from any of the staff.
So, I did what any rational person would do who’s been treated poorly. I grabbed my cart, stuck it on the side of the register, put a few items back, and walked out of the store. They lost about $ 75 – 100 of my business today. They also lost any future business from me, as I will not come back here after their little stunt.
Thanks for treating your loyal customer so shitty OFFICE MAX.

If you need help on your trip here, don’t bother walking through the door! My husband and I went in to look at their projectors ($ 500+ purchase). A projector we were looking at purchasing went on sale (our visit was day 1 of the sale) and we asked if they had one available. The clueless associate told me they didn’t have any except the floor model (which by the way is an empty plastic shell of the projector to avoid theft). I laughed but asked if they had any at another location. He told me that there were numerous units available at the Aborn store guaranteed! I asked if he could call and confirm the availability before we made the trip to the east side (20 mins from where we were) and he refused. He proceeded to give me the number to call myself!!! Customer service at its best!!! My husband and I left the store and I called the Aborn store and was told there were none available. I ended up calling another store, finding it and spending my hard earned money (almost $ 900) somewhere else! I really hope the store manager reads this because I ended up at the Bascom Store and they were extremely knowledgeable and helpful! Your staff should take notes on the excellent customer service they gave us. We ended up purchasing extra items as well, big loss for your store! From now on I will drive out of my way to not shop here for ANYTHING!!! I will make sure I share my experience each time I hear the name Office Depot/​Office Max.

Absolutely terrible. Incompetent. Kept on hold for two minutes because the guy answering the phone didn’t have a clue what the hours are. I loved Office Depot which used to be down the street. Great customer service. They «merged» with Office Max and now I have to go to this pit or drive to Los Gatos. Terrible and uncaring staff. Way more expensive than Office Depot. The self serve copy machines are usually out of order and the staff in that department is downright nasty. Please let a competitor open up close to them so I don’t have to go there anymore.

I already really dislike this place especially since this is now my closest office supply store. They closed the Office Depot down the street.
I feel like their prices are way higher, the employees are never helpful not ask like Office Depot. I have had an employee ignore me today when I was going to ask for help getting something down. They all have a headset, he could have at least asked another employee who could to help me.

Office Max didn’t show a sale price on the bic pens. got it at another location for $ 2. saw a flyer on the payout counter. asked the cashier about it. she pointed to some empty baskets that supposedly had them. looked. didn’t see any signs.
buys: bic pen, rang up regular price (6.99), then poof, the sale price showed up.
–bic wipe out (2/3.99)
take outs:
–not sure about this location, seems associates don’t care
maybe they are due for a shutdown following the office depot/​office max merger.
–large location, no customers here.

I’ve been standing at the ink services center desk for about 20 minutes now, and no one seems to want to help me. they all see me, but are doing nothing about it, they seem way understaffed. and it’s freezing.

I so desperately want to like this location. I have been coming here for a while and every time I come here I find something that just gets me irritated about this place. The atmosphere is lousy it seems like the employees aren’t really customer service oriented. The electronics section of the store is badly merchandised and not stocked. And I always feel like I’m waiting in an endless long line because their cashiers are either too slow or confused like they weren’t properly trained.

Excellent customer service in the printing area. My classmates and I came in to print a booklet for a group project, right before closing. Brandon was incredibly gracious and patient, and went above and beyond to make sure we had what we needed, without rushing us at all. He is a real gem – I was impressed and appreciative.

I had read the negative reviews for this particular location, but I figured they were mostly written more than a year ago. Certainly, they should have cleaned up their customer service by now! Besides, I have been to this store (the closest office supply store to my home) a handful of times and not had any problems. But then today I experienced the negative customer service that others have written about …
It all started with the start of their Back to School season of sales. As a teacher, I scour the Sunday office supply store and Target ads to find the best deals on all that I need to buy for the classroom. It usually means I visit several stores over several weeks to get the best deals. Today Office Max had pens at great deals, as well as pencil sharpeners at 25 cents a piece. [For those of you wondering why I am about to make a big deal about 25 cent pencil sharpeners, realize that when you have to buy 30 of something, 25 cents a piece is a good deal.] So I ventured over the Office Max and found most of what I needed … except the pencil sharpeners. When I asked one of Office Max guys about it, his response was «uh, yah, I couldn’t find them either earlier today. Uh, let me see if I can look it up.»
Five minutes later, I find him, and he says, «Well, the computer says we have 200 of them somewhere in the store, but I just don’t know where they are. Sorry.» REALLY? That’s all you’re going to say to me? Sorry? I responded much more diplomatically than what was going through my head and simply gave him a confused look.
Then another Office Max guy came over. He started explaining that they get all their inventory for weeks (or was it months?) of sales at once and they can’t sort through it all. «The pencil sharpeners are probably in a box somewhere in the back,» he explained. Clearly, they were not going to go looking for them for me.
When I explained that they probably ought to display all their sale items BEFORE the sale starts, they looked at me like my logic was way off. UH, WHAT HAPPENED TO DOING YOUR JOB AND GOING THROUGH THOSE BOXES??? I was so annoyed that I said to them, «Uh, have you read your reviews on Unilocal?» Unhelpful Office Max Guy #2 says, «Yes, they are like ⁵⁰⁄₅₀.» Apparently that is a decent score in his book.
Well, Office Max @ Blossom Hill, if you keep this up, you are going to fall WAY below «⁵⁰⁄₅₀.» My advice: don’t go to this location. I still like Office Max (after all, they have great coupons for teachers), but this location is the pits with customer service.

I do like these big chain stores, they have things you just have to get here, but their only downside is being really pricey compared to Target and Walmart… I came in today to get their buy 2 get one ink 50% off and it was overwhelming lol. There’s this giant wall of ink and I was at a lost. I did ask for help but the guy was too trusting in my knowledge. I ended up not getting any ink which I needed! Grr. But that’s my fault.
I also came in to find a whiteboard to hang in my desk area which I found and they have many to chose from! Mine is a bit big, I messed up on my measurements, so I may take it back to get a different size. But their return policy is within 30 days. I did like my cashier, he was very nice and talkative, in a good way though. Not too boring or too talkative. Parking stinks so park far and walk.

Our office has been their neighbors and customer for over 8 years. As far as buying office supplies, they always have what we need in stock.
When looking to save a few bucks, we switched over from a professional print shop to OfficeMax to make our business cards for 2 locations. My first experience over 2 yrs ago was great! Great communication, turnaround time, quality etc.
Now that our business cards are finally out from ordering them 2 years ago, I called OfficeMax to buy more. Unfortunately they changed their systems & did not have the card design on file so I had to come in to redesign it again, understandable. Long story short, I came & met with Dia. I gave her a copy of the business card and told her to copy the logo, color, font, front and back, and just to add a few more heading to new services we are offering now. Just FYI, its for a dental office so its very basic plain white business card, with a logo of a tooth and green fonts. I was told that they were behind schedule due to lots of orders & it would take no longer than a couple of weeks to get a proof emailed. I agreed and was fine with it because I had enough cards to get by for the month.
Almost 3 weeks past, I never get an email, phone call or any updates on my order. I call them to get the runaround and said it would get emailed to me by the end of the day. NEVER HAPPENED! Until I called again & spoke to Joel, he was very helpful and prompt and deliver what he promised. But instead of the process taking 2 weeks for the proof & 1 week to print, it took 4 weeks for a proof & 5 weeks to deliver which BTW, I had to call and ask if my order was in. They didn’t call me.
I was soo disappointed with the whole experience but I figured it was just a poor communication with their department and maybe I came at the wrong time. By now, we are opening another location & need to make more of the same business cards but different address, and a return envelope stamp with the new locations address. I decided to give OfficeMax a 2^nd chance cause everyone deserves a 2^nd chance.
This time I came and met with Elisa and told her I was disappointed in my last order and hope she can get exactly what I want done and within a timely manner. I also brought in my own address stamp and stamped it for her and had her measure it so that we could get the same size stamp. She promised me that I would have a better experience this time and that she was on it. Again, I never got a proof till I called, and then I needed to make small corrections which is were no brainers stuff like spaces in between words and periods here and there. After all the corrections and placing the order, another 2 weeks pass, no word. I called and again had to ask if my order was ready for pick up and was told yes, and that it was ready a week ago & that they called but no one answered. Now if that was the case, shouldn’t you have called again until you reached someone or shoot me an email? And it is a business phone number that is also forwarded to my cellphone after hours so I didn’t believe him at all for saying they attempted to reach me. If you forgot, made a mistake, don’t care about your job or other people’s time and didn’t do your job, you should just apologize! Not make up some lame excuse only for me to know its a flat out lie!
Finally I pick up our stamp and business cards and rushed back to my office. Once I got in and checked the order, I realized the stamp was soo ridiculously tiny that when you stamp it, it bleeds and looks like a blob of ink! You couldn’t even see the address or anything, no joke. I mean come on, seriously? How can Elisa even think of placing this order for me, its doesn’t take a rocket scientist to know this stamp is completely useless and unprofessional. At first I didn’t even want to complain and I was just soo tired of driving back and fourth. but then my dentist was disappointed in me because he felt that I accepted it so it was my fault. I quickly called back to OfficeMax and spoke to the manager and told her my frustration in the management of her Impress Dept. I felt they were understaffed, were not trained enough to take in minor projects and had poor communications among each other! I couldn’t say enough bad things about the whole experience! After hearing out my story, she apologized, redid the stamp for free on the same day and told me they are reorganizing their store to better assist customers.
OfficeMax is a place for professional people to use their services for mainly business needs. We are all trying to operate a business and calculate our time and expect you to deliver as you promise. Its unfortunate that I must say I will no longer be buying or ordering from OfficeMax anymore, and would rather drive 5 minutes more to get to Office Depot in the future.
I’m sorry I couldn’t give you a better rating for Joel’s service and the lady manager who apologized and fixed my stamp for free. My overall experience was beyond the worst nightmare!

The customer service here was good, I was able to get everything I needed for moving forward for my services I was doing for a company. They had my printer ink, pen, and paper needed to finish. Yes, you might be able to find some of these items cheaper someplace else, but with the service of the employees you will be thankful for them, in getting you in and out fast.
I was looking for a specific pen refill and to my surprise they had it, I was able to enjoy the newest pen in my fleet and make sure that all my paperwork was completed.

The Printing Center is the ish!
You can even create some orders online and then pick them up in the store.
I needed to mail out 50 cards and writing the address for people would have been ugly and printing them out on your own is annoying because you end up buying a packet and not using all the sheets and which way do you insert the sheet in the printer?!
I only needed to use 3 sheets– created the labels in a Word Document under Avery 5160 as that is the standard template to use and put it on a thumb drive.
Got to Officemax where they tested a few ways to print and walked out paying less than $ 2. Lovely!
Totally recommend if you need to send out invites and want it to look professional.

Briefly I can tell you there are nice staff, great products, in this store. I have never seen too many customers inside. So you can enjoy exploring the whole store in a very nice and calm environment.
Bad side: the prices are higher than other local/​online stores. I hardly find anything worth buying unless I am in rush.