Orchard Supply Hardware

This used to be my go to place on the weekend for project material. Now I avoid it like the plague. While the store is well stocked and organized, checking out is always a nightmare. The cashiers could not go any slower. It’s like they died at the register last week. To make matters worse, it’s slowed down by everyone having to read their personal phone number out loud and of course they have to ask «what was that number, again? Did you say 723 or 733?». Then it comes time to validate my Email address. Give me a break. I bought $ 3 worth of hardware and I need to validate my Email address for the 100^th time. Using a credit card slows things down even more. I think their system is still on a 14.4 dial up modem.
I’ll be back when I hear they installed a few self check out machines, not before.

Friendly, friendly, friendly! And did I mention friendly!!! Everyone is helpful and goes that extra mile to help you. I will definitely be back!

Very friendly and helpful hardware shop but slightly higher in price.
Unlike Home Depot /​Lowe’s, they have people everywhere and they are eager to help. Starting from when you enter, you will be greeted with a worker asking if you need help. Workers are knowledgeable and very friendly. Everyone.
Most of the items are higher in price, but they do offer coupons and sales often.
There were many items in the garden section that were missing the price tag which made it inconvenient.
Tip — Go to CardBear to get an additional 20% off OSH Orchard Supply Hardware
Tip 2 — Sign up for their rewards program and they automatically send you a $ 5 off $ 25 coupon
Tip 3 — Keep an eye on their sale to combine them Tip 1 + 2 + 3

Over the past 10 months I have gone here about 15 times. I just have to give them a review. The staff is always super friendly, knowledgeable & so willing to help. The prices were good in my opinion. Great place, great selection & always a pleasure to go in there.

Kudos to Bud in the nuts and bolts section of the store. A retired mechanical engineer, using his superior expertise to go above and beyond helping customers, not only locate items but explain and give advice if need be. A welcome relief. Thanks !

very poor customer service — employees and jr. managers with very bad attitudes.
came in on Sunday and line was very long with only 2 cashers open. at lease 4 or 5 other employees standing around. I requested additional cashers from the two employees standing at «customer service» counter doing nothing and they said they would call someone. few minutes passed and no one showed up to open any register. so i waited and waited some more.
as I walked outside after I paid, one of the young guy who was standing at customer service counter doing nothing earlier, walked by me (there was no one else there) and said, some people are just so angry. I was caught by surprise of what he said, before I can say anything, he walked a few steps and said it again… I replied and said, well I guess some people are just stupid. He turned around and looked at me and said «you are talking about yourself!!»
Wow, so apparently, people who works at this Orchard call customer stupid. So I confronted him and followed him into the store. I ask to speak to his manger. He said HE IS THE MANAGER! wow… I told him I’d like to speak to his manager. While I was talking this him, I was surrounded by a couple of really mean old ladies who works there (if you been to this store, you know who I am talking about) and they jumped in the discussion and ask me to leave the store.
We shop at Orchard expecting quick in n out with excellent customer service. Orchard items are priced higher than home depot. Without fast checkout and excellent customer service, why would anyone want to shop at Orchard Supply Hardware???

One csr, several customers, need a delivery. Dudes could use some help. Nicolas stepped it up and made my night super awesome. Helpful guy. Thanks yo:)

Orchard was never the greatest hardware store but it was convenient. Now it is staffed by such slow checkers that it is pointless to go here. Staff isn’t any more knowledgeable than Home Depot and lack of automated checkout when you only staff two registers make this a place to avoid.

Great service and friendly staff. Best prices in the neighborhood!

Beware, do not step out of line even to get something like a candy bar on the shelf. You will be accused of cutting the line. There is a cashier looks like she just rolled out of bed and has the nastiest customer service ever seen. No smile and has an attitude. Time to move on and stop making the awesome company look bad.

I generally find Orchard less overwhelming than Home Depot. If you know what you want/​need Home Depot is fine, but I am not handy and I usually need help figuring that out! It’s usually very easy to track down someone to help you find what you need. Often there is someone greeting folks as they walk in. The staff is typically very helpful and knowledgeable too!

I usually don’t write reviews but I signed up for Unilocal to do so! Came in for a paint project. Waited for some help at the paint desk for almost 10 minutes until a gentleman came to apologize for the wait and helped me out.
He asked what I was working on and I explained that I was repainting my bedroom. I had no idea what color I wanted so he showed me some options and asked what kind of flooring I had and I told him I had dark brown carpet. He told me that light colors will bring out the brightness of my room since I had dark colored floors. We finally decided on a color and he then asked what kind of shade did I want so he showed me the sample boards and we decided on eggshell as he said that was a popular choice. He explained that it’d be about 5 minutes and asked if I had any other shopping to do. I asked what paint supplies do I need and he showed me everything I needed to complete my project. He asked if I needed a basket and I said yes so he Kindly went outside to get one for me. By the time we were complete with our supplies he got my paint ready and even gave me a $ 5 dollar coupon for my paint.
I looked at his name badge and figured out he was a manager helping me out in paint. I wanted to make sure if «John Tran» was his name and he laughed and said yes but they called him «J.T.» Because of all the Johns in the store. Without his help OSH woulda had an upset customer that woulda left to a big
Box but thanks to «J.T.» I will be shopping at this location from now on! Thank you «J.T.»!!!

So painful purchasing stuff here. Please get self checkout so that I don’t kill myself waiting for the 2 people in front of me with the slowest cashiers in the world.

I bought huge tree potts recently.
The guy named Art let me know which one would work, and
helped me to bring them to the casher.
I really appreciate his help.

Some of the worst customer service I’ve ever experienced between the cashier and customer service desk. Nobody knew what was going on and wouldn’t honor the sale price without making me wait 5 minutes in line. I’m not sure who trained who but everyone was clueless and unaware of how to treat a client.

This is my second terrible experience with this OSH and the same staff member. I came in to buy a shower head for an irregular shower. I flagged down a guy who seemed competent and asked him how to solve the issue I was having, if I needed another part or not. He was honest and let me know that he did not know and called over a short Hispanic fellow who works in this department and is apparently an expert in shower heads. In horror I realized that this was the same person who had no clue where he was nevertheless being an expert in anything.
I asked only two questions. Does the shower head come with the adapter that I need and tape to with it. His exact words are «I bought the same one and it has the adapter and the tape». I purchased the items drove home 60 miles to only realize that he certainly does not have the same one and none of the items he claimed were included were there. So now I am sitting here smelling very very bad after moving and carrying stuff and I cannot take a shower. Thanks OSH this was the last time I visit one of your stores and speak to one of your «professionals».

This OSH is the nearest hardware store to my house, but I’d likely drive out of my way to go here. The location is very convenient and there’s plenty of parking.
The store is well-​stocked and easy to navigate, but it’s the employees that make this place. They are consistently knowledgeable and friendly and are always right there when you need help.
Would be nice to see an expanded nursery section, but there’s not space for it. I tend to head to Summerwinds for plants anyway.

«I wanna go where a man can be a man!»
Don’t remember that punk rock classic? Hope this jogs your memory. Crank this on your next voyage to OSH.
I’m definitely not a fix-​it guy, but I’ll pick Orchard Supply Hardware over Home Labyrinth any day. I like that there are always plenty of old timers ready to help you out with whatever your home improvement question may be. The smaller scale and easy-​to-​navigate aisles make for a quicker, more efficient shopping experience than other much larger home improvement places. Extra points for the garden section being pretty cool and for always having a great selection of grilling accessories. Kind of a bummer that on my last trip in mid October the Christmas merchandise was already out, but what can you do?

OSH is much better to navigate than Home Depot and Lowes. Employees at OSH seem to know their trade better than the other two bigger stores nearby. It also seems that there is always an abundant amount of employees too. Nursery always has lush colorful and green plants. Shelves are well stocked. I always come here when I need an item or two for a home repair. Plenty of parking and easy access off of Lawrence and Prospect. Only negative is when they’re busy, their lines do get long. But I do prefer this store over other hardware stores. This OSH is my go to OSH.

This location is pretty good. As its off Lawrence, it’s easy to get to and find parking. I try to go to ACE Hardware and OSH stores before heading to Lowe’s and Home Depot… I just get lost in the warehouse setting and prefer something more cozy when I’m shopping the hardware scene.
That said, I was a bit confused by both the abundance and the lack of employee assistance that I noticed.
Inside of the store, in the area that’s right by the garden area (has fertilizer, pesticides, garden tools, etc.), there was an older lady, who had obviously sought out a couple of employees to help her.
Then when my daughter and I were in the exterior garden area, there was another senior who was looking for someone who was helping her and had walked away. She approached an OSH employee who told the woman that she was helping several people and would be right with her. She seemed a bit overwhelmed –it’s upsetting, because there were quite a few employees in the interior of the store, and this lone garden area person was pretty much by herself.
I get pissed when I see older folk ignored like that, especially when I’ve been asked numerous times if I need help. I lost my mom & dad so maybe I’m a little more sensitive to it (plus elderly men tend to flirt w/​me a lot, so I love them LOL)…anyway, you lose a star for that one, OSH!
My daughter and I always go to the garden area when we’re done looking at other stuff. All of the OSH stores have beautiful plants and of course, we have to visit the fountains! The garden area here is a lot smaller than other locations, but it has a nice variety of plants.
Anyhow, besides that– this store is really well stocked & populated w/​staff, but they all tend to congregate at the front of the store and need to spread outwards, especially to the garden area!!!