Park N Travel

Great price. We waited 30 minutes at the airport because we missed the previous shuttle. Very nice driver.

It was the first time I’ve used them. I wasn’t sure what to expect as there were mixed reviews. I was amazed by the customer convenience driven service. It was easy to find. My car was there for 9 days and was exactly how I left it when we got back. I was concerned but didn’t need to be. We were promptly taken to the airport by shuttle service. There was no wait. We were picked up promptly. We may have waited 3 minutes. All in all it was a great experience. I would use them again.

Shuttle comes and goes at unpredictable intervals. Sometimes you wait 20 minutes, sometimes 40. It makes planning your trip difficult if the shuttle can’t stay on a predictable schedule. You have to arrive 2 hrs ahead of your flight because you just don’t know how long the wait is. Once the shuttle picks you up in the parking lot, it just sits there waiting for more passengers to enter the lot. It doesn’t leave until either the shuttle is full or no one else arrives. It’s infuriating to sit on the shuttle for half an hour waiting as passengers trickle in every few minutes.
Now that Über is allowed into SJC, I don’t park anymore. Not only is Über cheaper but it’s faster.

Terrible policy with $ 5 (50%) markup on first day of parking. Expected to pay $ 20 for weekend parking and ended up with $ 37.95 for extra day over (1 hour). Don’t think I’ll ever use them again and will stick to über and lyft for drop off.

To whom it may concern :
I had my reservation (12 PM in and 12 PM out for 3 days) parking near SJC airport.
We got off the flight March 7^th at 11:30. It was pouring and without an umbrella but we still arranged to pick up our car on time. We also paid the shuttle bus drivers tips on both ways.
When we approaching the gate, we were told by the operator that we were 5 minutes past noon. We had to pay $ 3 in order to cover one extra hour. This does not make sense at all as we were already in the parking lot and it took awhile for us to get out. If it were not due to the rain and the shuttle bus driver drop us off in a different isle, we would have gotten out before noon time.
We are dismayed by this result. We will not use your services in the future

Been using Park n Travel for five years and it has consistently gone downhill to the point that I would rather pay double than gamble with the shuttle frequency and I travel every week. 35 minute wait after I called to ask for a shuttle and the facility is not even 2 miles away is completely unacceptable. Terrible customer service and I won’t be back.

I arrived on time for a flight bound for Detroit out of terminal A this AM. Checked in like the 100 other travel days during the last 12 months. Waited for about 20 mins with at least 8 passengers at the waiting area. More than a handful of speeding BMWs came in the gate, obviously in a hurry.
When the shuttle driver approached the waiting area, he said «…are you with the Sharks?» When I said no, he said this Is only for the Sharks. 6 players and a coach or manager (Hahn) stepped in and the shuttle sped off. Frustrated and now waiting past 30 mins, another shuttle pulled up and once again, waived us off and said Sharks only! The shuttle picked up some late «would be straggling Sharks» and whisked them off to the airport.
Needless to say, my business does not mean enough to be treated with respect and dignity. I got back in the car, and headed for airport parking at a much higher cost, however that is okay… as i will never park here again! The shack attendant said «…you don’t like it… call this 1 – 800 number!»
Are your freakin kidding me? Hey Park n Travel…, call me!!!

We flew out mid-​day on a Saturday in January and had no problem with waiting for one of the shuttles going to the airport. Upon our return, we called and only had to wait ~10mins for the shuttle. Staff members were pleasant at all encouters and the parking spaces were at fair distances so I didn’t worry about the next neighboring car hitting the side of my car (however it could have happened if someone is careless).
Bottom line: easy drop-​off and pick-​up, and my car was in the same condition as when I left it 4 – 5 days prior. I can’t vouch for peak-​times, but I will try the company again.

Well, based on the other reviews I guess I’m just plain lucky? Used them 5 times now over 3-​years. First time a bit hard to find, and I recommended some reflective lettering on some of the sign. Once you’ve been there once, no problem.
I too have had to search for a spot, and I too have had to wait a bit for a shuttle, but neither was unreasonable nor unexpected (and I allow time for these things).
The price is right, never a problem with the vehicle (each stay was 5 – 7 days), and the price is beyond fair. Shuttle drivers are always friendly and the online reservations go smoothly. So for me? I’ll be back!

Traveling a lot for work I get to see a lot of these places. Some good, some bad. My whole experience here was not great… not horrible but not great. The price was right but I believe that’s in part to booking through a third party. When I arrived it just seemed mismanaged and chaotic. I wasn’t completely comfortable with leaving my keys in my vehicle and walking away from it in a dirt lot and then THEY would move it later to it’s final spot.
Then when that part was over and the shuttle was to come… wait where’s the shuttle? Oh there it is NOT starting even with jumper cables. Finally a different shuttle appears out of nowhere and we’re off to the terminal. Hey! What’s that knocking sound? Something is underneath trying to fall off or get hammered through the floor. I can feel it on the bottoms of my feet. Are we going to get there? Will the bus disintegrate half way there? Are we leaving pieces scattered about the lane behind us? We pull up to the drop zone and make a bee line for the TSA line because now we’re behind.
Upon arrival the phone is busy… BUSY? Who gets a busy signal anymore? I almost forgot what that sound was until today. On the fourth attempt it rings… and rings… and rings. A less than pleasant gentleman answers and gruffly informs me to go to waiting station #9 and they’d be along. As we get to #8 the shuttle speeds off and leaves us on the curb… cold and coffeeless. A short eternity later it re-​arrives and takes us to the lot. Hey, I think the old bus finally lost an axle or jettisoned the muffler because this one rides way better and nothing is knocking on the floor.
I get my keys and hoof it to my truck and proceed to the check out booth where the (gruff guy from the phone) informs me that my company was only charged for the first day and I was responsible for the other 4 today. Wait, what??? We booked online for 5 days and only got charged for one? You people need to get yourselves straight. so NOW I figure out why the phone was busy… If someone is on the phone then the credit card machine doesn’t work. Guess who kept calling while Toll Booth Timmy was swiping some other poor sucker’s Amex.
I finally finish my transaction and returned his bah (good bye I“m guessing) with a friendly-​ish «We won’t be back!»

What exactly is valet parking? We had to park in the gravel lot far away. And that’s where our car say until we returned. Driver dropped off all elf parks before he got to valet. Huh. Then sat in long line to get outbid lot. There must be something better.

The price is right and it’s nice that it is so easy to make a reservation. I’ve also found the shuttle pickup at the airport to be prompt. Unfortunately, as others have said, getting a shuttle to the airport is extremely frustrating. Twice now I’ve waited 30 minutes for the shuttle. This is especially annoying because the shuttles take an agonizing 5 – 10 minutes from when they return to the lot until they pick you up. This is a discount place, and the cost of that low price is that it takes a long time to get a shuttle.

Well the drivers I would give 5 stars they are friendly and courteous.
The best is to make reservations online as they do not take phone ones.
Sometimes you have to wait awhile for a pick up from the airport but that’s a given. I’m a repeat customer.

You did not read my comment carefully. It should not take 20 minutes for a shuttle if there are 2 shuttles circling the parking lot and everyone that is waiting for the shuttle is at the bus stop (near the entrance/​exit), not throughout the parking lot. Doesn’t make sense.
Also, I was not referring to the exit lane at the airport. I was referring to the exit lane at YOUR parking lot. There were several cars in line, waiting to pay, and we waited in the shuttle for 10 mins for all the cars to pay in YOUR exit lane of the parking lot.
Their response to my comment:
10/​30/​2015 Sorry to feel that way about your recent experience with our San Jose Location.
We’ve mentioned in our website that the waiting time for the shutter is up to 20 minutes. Regarding the exit time at the airport is not under our control since the Airport is not managed by our business. but I definetly i support your suggestion to have a separate entry/​exit for shuttles, it will be more helpful if you submit your feedback to SJC airport.
My comment:
I paid in advance online, but when I got to the parking lot, there were no spots. Drove around for 10 mins before finally found a small spot that I had to squeeze my car into. Waited 10 mins for the shuttle, despite there being 2 shuttles in the parking lot, driving around while everyone was waiting for the shuttle at the gate. Finally got on the shuttle, and we had to wait to exit the lot until all the cars who were in line to exit had paid. Took another 5+ mins. It’s ridiculous they don’t have a lane for the shuttles to enter and exit, instead having to wait for all the cars.
This was the least efficient and most poorly run airport parking lot I’ve ever used in multiple cities across the country. Never again!

We used them twice this week, to and from SJC airport, and there’s a heat wave. The temperature is well into the 90s, and neither time was there a/​c in the shuttle bus! It was terribly uncomfortable! This isn’t safe for the passengers, let along the driver. This is inexcusable and needs to be fixed immediately! The drivers are trained to tell you that the a/​c just broke down today. That’s a lie.
Note that here you’ll spend $ 10/​day, but you can also park at SJC for $ 15/​day, which we’ll do next time. We had to wait in the shuttle for the guy in the cage to help an arriving customer with paperwork. This is ridiculous. One guy is on the phone AND helping an incoming customer AND helping an outgoing customer AND seeing that we in the shuttle need to get into the lot to get our car.
To get out of there is ridiculous, too. I printed out the reservation confirmation, but I was also supposed to print out the receipt showing I prepaid. I didn’t have it because I thought I brought enough. I pulled it up on my cell phone and he finally accepted it, but I could see he didn’t want to. I was sure he was going to charge us again. There was also a yellow receipt we were given when we entered, and we had take it with us on our trip and then call the phone number on it to summon the shuttle.
I am awarding a star for the driver who held his cool (no pun intended), was polite and helpful, and waited for us to walk to the pickup station (#9) where the shuttle was to meet us. In this heat, it was very much appreciated. (And we tipped both drivers, btw.) But of course, sweating in the stuffy bus was really, really, really bad. I am also awarding a star just because the car was safe and sound. Does anybody remember De La Cruz parking? They knew how to run an airport parking lot. Honestly, this experience, along with another lot nearby, make me want to stop flying out of SJC and use only SFO. The ParkSFO garage is the absolute best of the best. But we will try the SJC lot and see if it’s any better.

Self parked and had to wait for almost 20 minutes for the van to take us to the airport. On the return, I called 20 minutes in advance and they still took 40 minutes to pick us up. And when he finally arrived, he just sat there while we and others struggled with our bags. Pathetic business model…

We always find it easy to book a reservation at this parking lot. Service and shuttle service is excellent. Prices are good.

It took 3 calks and 25 minutes to pick us up and they returned my brand new car keys taped together broken! I have called twice to talk to a supervisor no luck. Do not go here go to park and save.

Pretend the one star is a lemon!
On April 24, 2015, I made a reservation online through Airport Parking
. I downloaded my contract with the Reservation ID and receipt for the fee paid showing the balance owed to Park N Travel at the guaranteed rate on the contract. On April 25, I drove 200 miles to San Jose and Park N Travel. When I book travel online, with a hotel booking site, I reserve a hotel room at the rate agreed upon, show up, room is ready, you paid, everything is good. My expectations with booking parking were the same, but the results were not the same.
The Airport Parking Reservation Receipt, under «Important Information,» says: YOU MUST SHOW A COPY OF YOUR RECEIPT AT THE PARKING LOT. Upon arrival at the gate, I showed the prepaid reservation to the attendant. He handed it back to me and gave me a parking stub. He said they would collect the balance on the way out; I would need to show the stub to exit the lot; and, I shouldn’t lose it or I couldn’t get my car out of the lot. I put it in my wallet.
On June 3, after 16 hours of travel, while exiting after daylight, I gave the stub I was told to save (from my wallet) to the attendant. Somewhat bleary-​eyed, I couldn’t remember exactly what I owed. Later, when I compared my payment receipt to the Reservation Receipt, I discovered I was charged way more than the reservation contract. I contacted an attendant by phone who said I would need to contact management. He gave me bogus information that would not lead me to management. That is when I contacted Airport Parking Reservations and reported the discrepancy. Then, the circumlocution begins.
I sent to Airport Parking Reservations my receipt showing the amount I was charged upon exit along with the copy of my reservation contract. I explained that I followed all the instructions given by both Airport Reservations and the parking attendant on the day I arrived. It took four emails and more copies of documents to finally get a response from Park N Travel. Their response: Dear valued customer, we have charged you the full amount because we had no evidence of this prepaid reservation, as it says on the receipt, customers are responsible to present it at the check out to avoid the charge.
I reread the reservation document. Nowhere does it say to show it upon exit. However, the fact that I have a copy, and they tell me they have no record of it tells me??? You can fill in the blank.
So, addressing me as the «Valued Customer» is a contradiction to reality.

I had a good experience with this place. Have parked there — 3 – 4 times and never had an issue. The only one thing that I would say is I wish the staff were little friendlier. The drivers were supper nice this time but the person at the gate was kind of unhappy that I did not print my reservation paper in advance.
Overall it’s a good place and I would use it again.