PetSmart

I’m shocked that this store doesn’t have higher reviews, my little one and I only get super friendly and knowledgeable customer service here. Grooming is fantastic and the selection of food is great and it’s a clean store! Lots of sales and I hear the hotel is nice as well. I am looking into getting some fish too and I’m def going to start here. Thanks for all your help you guys!

Do not be sucked into this wellness plan they make it sound so wonderful and it is just a scam to get your money they say they subtract any upcoming operations for the money they have on tap for you but its just a farce somehow the money you have in the insurance does not cover it I will never go back there again had to go somewhere else to finish what I went in for.

Day camp hours is 9 am –5 pm Monday to Saturday, and 8 am — 6 pm Sunday.
$ 17 for 6 hours, $ 23 for full day
Pro:
— The day camp includes four playing areas which are four small rooms, two of them with big view windows facing the shop.
— Dogs need to be checked if there is flea, tumor, cut… before get into the day camp.
— There will be a worker stay inside the play room with the dogs.
— There will be a daily report/​coupons when you pick up the dog.
— Day camp hour is 9 am –5 pm Monday to Saturday (which I think it’s too late in the morning and too early in the afternoon), and 8 am — 6 pm Sunday.
Con:
— The staff are very emotionless, no smile at all. They won’t tell you any details unless you throw the questions at them; even so, they answer your questions in a very short, brief way.
— Slow drop-​off/​pick-​up, be ready to wait.
— Required reservation at least one day ahead for doggie day camp.
— No webcam.
— No tour available to check the boarding facility.

I was looking for a good pet for my little ones. I originally went in for more info on turtles but later found out that we had to be very careful when handling them. Despite being slow and not having to worry about them running away I was concerned about the amount of maintenance they required.
I was advised by a young lady to check out another possibility. When she came back she had a rat. At first I was thinking no way but the kids fell in love. We went home, talked about it and the next day he was ours. I absolutely love Master Splinter, formally (Buck)…
I am so glad I came to this location. The young lady was very well informed when it came to the animals we had questions about and made taking our rat home an easy process.

Just recently started going here, and will continue. The people there are helpful, they have a good selection of items and pricing is decent.

Love this place the staff is super friendly and have a huge selection for whatever animal you have. Prices and reasonable!

My pet hamster was ill and finding a vet for a hamster was a challenge. Right off the bat I was enamored by the service! From the time I made the appointment, arrived at the appointment, and the during the appointment I was truly satisfied. I know my pet hamster, whose name is Buster, is in good care because I can see the affinity that these veterinarians and their staff have for these animals. They answer all questions and concerns, and they let you pay half cash and half card which came in handy; my hamster got sick spur of the moment and I had to go to my piggy bank; so the patience and the humor that the staff had with that made me feel comfortable with them. I really recommend coming here for dogs, cats and exotic pets like my Buster. Thank you Benfield staff! And thank you super much Dr. Watson!

First Impression and first phone call is not a good one. I asked some questions about their doggy day camp about breed restrictions if something has changed. As far as I can remember an English Bulldog is not part of the bully breeds in the memo. But this male associate told me that my dog can’t go there. So I checked with the branch at Coleman and they said my dog is totally ok to go there. So what’s going on here restrictions vary by location? Or maybe this male associate needs more training. Obviously he doesn’t know some details about the company.

I started taking my fur baby Bella from when she was just a couple of weeks old she was just a pup ! Well I’ve been coming to just this one for my morkie aka Maltese/​Yorkshire mix’s Grooming needs and let me tell you I am satisfied every time! I work a lot so it’s hard to find sometime to take my precious baby to get groomed. She was mostly in crazy nats and tangled fur. The services done were the usual haircut which comes with a shampoo nail trimming ear cleaning and detailed brushing. Everytime I picked her up she looks happy and smells super nice! I never had any issues and my girl was properly taken care of. Also I notice that this one is more clean and sanitized then other petsmart grooming places I enjoy taking my fur baby here and I will continue doing just that. This place is awesome !

If you’re going to get your dog groomed, go to Zach! I take my maltese, Missy to him and he always does an amazing job and takes care of her. She’s not scared to go to the groomers, he does an awesome job on her cut every time and is super detail oriented. Thank you Zach
This review is solely for Zach & the grooming department, not for PerSmart. I do not like the management at petsmart, very rude cashiers and manager. Please teach your cashiers to be kind and lead them by example!

Refused to take a return of a pet despite the written contract. I went to a previous Petsmart who said even if a store was full they had to take a return of a pet. One of the sale associate was giving me attitude saying they were «about to be closed» even though I came before closing. The manager was just as unhelpful. This store was rude and unprofessional. Would never be back.
One of the workers basically sent me a «compliment» mocking me saying how irresponsible I was. Some company! I have definitely learned my lesson: TO NEVER SHOP AT PETSMART.

Did a great job in grooming. Staff is very friendly. Will for sure bring my dog in again.

*This review go towards the pet hotel*
Never have I used Petsmart boarding/​daycare, thought I would give this a try.
Since my dog isn’t neutered, the reception desk told me he would be in his own 4×4 area with 30 min play time with an employee. And wouldn’t be able to play with the other dogs. (please note his stay was for 1 night)
Worried and stressed that leaving him here would be a mistake, well it sure was.
Days later he developed kennel cough, although he was vaccinated. I know this is a common thing, but because I’ve boarded him at his «usual» place which is Pets Hotel (they were fully booked, why i chose petsmart) located in Sunnyvale– he has never EVER developed anything.
Not bringing him here again, my poor guy is coughing consistently =(

This one start is mainly because of Reanna. (From grooming)
We have been here many times for my dog and she had always been getting the right haircut but last time she got it «not as good as it should be». When I came in this morning for new haircut for her, I was «greet» by Reanna and when I tried to explain the last «not good hair cut» picture she didnt even let me finish and start saying well we should do this and that, and I have to tell her” can you let me finish explaining and look at the pictures? She keeps giving me attitud insead of saying at least I am sorry. Maybe this or maybe that. She acted like she didnt care or if it wasnt their fault and it was mine. I had enogh and I asked to speak to someone else instead. The other lady Kim she took time to look at the pictures and said «I am sorry «. That it is the first answer I need it to hear. She was polite and tried to explain what might happened. No one is perfect and things happen but to be in a customer service position and have that kinda actitud is a crime. Reanna has the one that was about to work on my dog today. No thank you. I will be back later for different appoinment w the salon manager. I hope she has better atittud. Petsmart manager. I hope you talk to Reanna. She needs to understand that for her this might be another «F» dog buy for us. They are our family. My baby.
When
I just cant belive it. What a horrible customer sevice. I posted a review earlier about the lady Reanna in gromming salon. They move my appointment for later today w the salon manager Reina. But just couple minutes ago she called me and she cancel my appoiment cause she doesnt want to see me or my dog in her salon. I asked her why and she told me: «because you posted a really bad review in Unilocal». She called me a liar saying the picture might not be from the last appoinment». She just got mad that I posted in Unilocal.Guess what lady. Thats is what Unilocal is for it. To post the experience that you have (good or bad). I didnt say anything that didnt happen. Kim was there she helped me after reanna didnt care about my complain. I told Reina (the «manager») my problem was not the bad hair cut (as I said before things happen and the dogs move and it is not easy to do their hair cuts.) my problem was the customer service given by Reanna and that I didnt even hear an I am sorry from her. But with a manager like Reina what can I expect. Ihave never been kick out of any place for stand up and saying the true. So people if you dont want to be kick out from this bussines dont ever complain. Dont mind the employees w poor customer service skille.. Keep your head down n be quiet. If the treat you bad be quiet. If the hurt your dog be quiet. If the give u attitud be quiet. They are doing you a favor ok. U are not paying their salary. They are doing a lot buy reciving your money.
petsmart store managers: am I kick out of the rest of the store too? Should I cancel my visit to buy clothes, food, toys, fishes too?
Do I have to cancel my doctor inssurance too? She goes to the doctor there too. I am kick out from the whole store because I didnt like getting actittud back as a customer?
(when reina the «manager» called she never asked me anything or tried to hear me. She just told me it was wrong for me to posted in Unilocal).
Reina «manager» of the grooming salon. Dont worry I really dont want someone like you are Reanna working on my dog. If you treat a human been like that we can speak up and say something. I cant imaguine how will u treat people’s babies. (Dogs for u) You will never see me or my baby in your salon again And I hope people read this and think twice too while you are the manager.
Once again and for last time «my problems was not the bad haircut for my dog. It was the lack of customer service and that I didnt hear one little sorry from her plus the bad atittud.
PD. and I told my mon earlier. If she is nice and she does a good job we can always ask for her. Hahaha.
As manager as employee. Lol.

I would give this location ZERO stars if I could! My husband and I relocated from the East Bay and are extremely familiar with the Doggie Day Camp process. (We have been taking our pup to Day Camp for 8 months consistently because it gives me time to run errands and he LOVES to play!) But sadly, this location has the WORST customer service skills I’ve ever experienced!
I called in the morning to see if I could drop my dog off for about two hours for Day Camp. I was told by Amanda that they were full. Sure, not a problem I get that they can be busy. So my friend and I did our errands and decided to check out this location since it was new to me. We went in the back, and 3 people saw us, and NO ONE greeted us! They were extremely rude and just looked at us and turned away. Then I saw that they only had one room open and there were about 6 dogs (both large and small) for day camp. So I was quickly confused why I was told they were full.
I asked to speak to Amanda and no one was really helpful. I told the person there what happened and she could tell I was upset and ended up rolling her eyes at me. Seriously, she rolled her eyes! Then one of the managers (whose name isn’t on their name tag, just says «manager») walked up to the cash register. Didn’t acknowledge me. Didn’t ask if I needed help. NOTHING.
So I asked him if he was the manager and he said, «Yes I am one of them.» So I preceded to let him know what happened and he didn’t bother to help me! He just said he would get Amanda when she was available! NO HELP WHAT SO EVER! What kind of manager are you? USELESS! Didn’t ask to help the situation or explain to me the reasoning.
Amanda FINALLY walks back to the Day Camp and explains to me that after lunch they would be full… I called around 9:30am and wanted to bring him in from 10−12… Well they weren’t full at the time, but they would be full after lunch. They could’ve taken him when I asked, but they didn’t! Her explanation made ZERO sense, and I have officially lost ALL respect for this location. It just goes to show you customer service is dying! Thank goodness the Dublin location is AMAZING! Wish we didn’t live so far away from there now :(
Bottom line, I will NEVER take my sweet boy here. They do not deserve any service. Take your dog elsewhere!

Thank you Pet Smart for my new pet fish, Fred Finnegan!!!
I’m so in love with this little fellow! He is adorable! Pet smart had so many betta fish to choose from that it was so hard to decide which one to take home. I wanted the whole collection! And it was so convenient how the store set up it’s isle. Everything I needed for my fish was in arms reach!
There’s also a pet hotel here! I don’t have a dog but if I were to get one I would use this pet hotel. The staffs are super friendly and helpful. They answered all of my questions and assisted me on my fish selection. Great job staffers!
It was a ⁴⁄₅ star experience for me!

I am writing this review solely to praise Rachel, one of the managers at this location.
I called this morning to ask about Hill’s Prescription Diet i/​d, the Gastrointestinal one. Usually when you buy the prescription ones, you need a prescription slip. We have one for the t/​d (Dental one) but this morning my dog was throwing up a lot. We usually buy the i/​d at our vet clinic, but it is kind of far and my mom didn’t want to drive out there and leave our dog alone at home.
This location is right in front of our house and Rachel was very kind enough to provide us with the i/​d cans although I did not have the prescription slip for this specific one. Next time, I will get one. But Rachel, thank you so much for letting this one slide with us! My family and I greatly appreciate it.

This PetSmart sold a Martha Stewart boat bed for cheaper than a different Pet Smart that I went to the same day. The employee who worked there the day I came in knew sign language and was able to communicate with the mute customer in front of me. Props for customer service!

The grooming salon is great! The touch-​up for $ 21 ($ 18 if you take the survey each time) is a great value. Nail clips, brush, and ears.
Ask for Reina or Alice, they are great and always takes good care of us!

Horrible customer service.
I wish I could give this place zero stars! I called in to make an appointment for my dog to get a groom and was told by Reyna a «supervisor» that my dog is BANNED from Petsmart. Banned because I complained about his previous groom. I’m sorry, if I’m going to pay 45+ dollars for my maltese to be groomed, his hair has to be even.
Don’t waste your time or money.

Excellent service talking of the hotel, my little dog enjoyed 8 days and is happy and healthy!