Piedmont Moving Systems

Steve Rudnich and Piedmont is everyone should stay away from. They would BS there way through to obtain business. I had scheduled my move with Mayflower from San Juan Bautista, CA to Sugar Land Texas. When I had inquired about the days of the move, I was first told I can move either Friday or Saturday and rates remain the same. Initially I had reserved a spot for Friday, then due to my new job schedule, I had to move it for pick up Saturday. During the change, I was told there is an OT charge for Saturday move, which took my rate up $ 300 up. After going back and forth, I decided to give up and not fight on $ 300. I received a call on June 5^th from Stacey, to confirm my pick up for June 6^th, then I was told that my delivery spread is from June 11^th to June 24^th!!! During the time of booking, I was told my Steve delivery spread is 5 – 10 days, now the dispatcher is telling me it’s 15 – 20 days!!! I had called a day before my pick up to Mayflower corporate office to complain. After my complain Mark (GM) called me, rather than finding a way to resolve my issue, he had the nerves to tell me that I can cancel my move with them and go with someone else. I was on the flight back from Houston to California to make this move, and to find out that this is how they treat there customer was unbelievable. There lack of customer service and no caring attitude will also be shared with BBB. Mayflower needs to find better local agent as Piedmont movers are tarnishing their name and reputation. My brother is making a move in July 1^st, and he will not use Mayflower and we will save our family and friends from using Mayflower. Unfortunately, I am stuck and in the mercy of getting my belongings to Texas, but would ask everyone else to rethink before booking with these guys.

I would choose any other company besides Piedmont/​Mayflower for your move. Other than their shuttle crew who picked up our belongings to take to the warehouse, nothing was good. They knowingly gave false statements about our belongings even when they knew our items still sat on the warehouse floor. The day our items were to be delivered, the «customer service» person said that our items had shipped. We terminated our short-​term rental because of their promises and had to live without furniture/​clothing/​kitchen items for almost a month. Finally after contacting Mayflower headquarters to complain did I receive some assurance (with the caveat that I wouldn’t hold Mayflower responsible for Piedmont’s inability to provide service). Local or cross-​country move — I would stay far away from Piedmont. They quote some Bible verses on their website, yet I have written proof that they gave false and misleading statements a dozen times. How ironic.

These guys are great! I hired Mayflower for a long distance move and needed a shuttle with the local guys due to where I live. They were quick, efficient, and did not even take a break! Scott quoted me for my move and was a rockstar throughout the process. Highly recommend these guys!

Poor reviews had me worried, but it seemed like all movers had bad reviews so I went with these guys. I should not have worried. They were great.
First off, the estimator Scott McElfresh was extremely professional and very nice. His initial visit was on time and efficient. Later, he came by twice with free boxes, saving us lots of money. I did most of the packing myself, and he provided helpful advice via email and phone. He recommended a car carrier who also delivered good service.
On moving day, Dave Pike from United Van Lines showed up a few minutes EARLY with two helpers. They did a terrific job packing my most fragile treasures — nothing was broken, and this was a cross-​country move in the wintertime. They were all friendly and professional. They loaded a 3 bedroom house in 5.5 hours.
They told us it would take 7 to 10 days to go from the Bay Area to Central Virginia. It took 8. They kept us informed about the delivery date. Again, Dave showed up a little early but I’m not complaining. They put everything where we wanted it. They took care not to track in dirt even though it was drizzling.
Later, Dave found a tiny part of my patio table that had fallen off in the truck. He called to tell me about it, and then he Fedexed it to me. You can’t get any better service than that.
The price was reasonable and the service was excellent. Other than a couple of tiny dings in some furniture, nothing was damaged. Nothing was lost. We feel very fortunate to have chosen Piedmont and United/​Mayflower.

I moved with this company last week. I found them to be very competitive and helped me reduce my family’s stress as we packed for our move. If I ever have to move again, I would call them again.

If United tries to do your move through Bartels/​Piedmont Moving Systems/​Whatever they call themselves, calmly turn the other direction and run like hell!
I can’t even begin to describe the horrors of using this company, but I’ll try in case the other reviews haven’t convinced you enough. Firstly, the coordinator for our move, Linda K. (who is mentioned for her terrible service and demeanor in other reviews), was horrible to deal with, completely unsympathetic and does nothing to try and reunite you with your stuff.
Our awful experience started when Bartels misquoted our move after their mistake of getting the destination address wrong (they had the completely wrong city in NY somehow). After agreeing to the quote and signing the contract, they informed us that they had gotten the city wrong and with the correct destination city, the move was substantially more, and we’d be required to pay the higher amount despite the fact that it was Their mistake. After going back and forth several times with Linda being heated at best and downright rude and ignorant at worst, we finally settled on a price agreeable to both of us. In this process, we ended up speaking with the GM of the operation, Mark B., who basically said tough luck and was equally nightmarish to deal with and disrespectful.
But, unfortunately for us, our troubles weren’t over when we finally agreed on price. I suppose I should have been concerned when I heard the driver, Josef A., calling multiple friends while packing my stuff and talked about making stops between San Jose and NY to visit along the way on his trip with my (and other paying customers’) stuff. I then find out from a slip by Linda that he didn’t even leave the Bay Area despite finishing loading all his customers for FOUR days. Then, he proceeded to take 10 days longer than I was told by United to deliver our items. All in all it took 17 days to get our stuff. 2.5 weeks when we were promised it would take a week. Terrible.
After calling United corporate and asking to speak with a manager, we were able to get a small remuneration after all Bartel’s had put us through and United said they would look into removing Bartel’s as a United/​Mayflower affiliate. Make sure to ask what local company will be packing your stuff/​coordinating your move if you use a large company like United. Look the local companies up, and tell United you want a different local mover if the reviews aren’t good (or in Bartels case, embarrassingly abysmal)! I wish I had known this, but didn’t know it would be Bartel’s until they showed up at my doorstep to pack up my stuff.
Don’t make my mistake!

We chose Piedmont (Mayflower part of Bartels Moving Systems) because of the positive referrals we read. The company met and even exceed our expectations for their professional demeanor, knowledge and respect for our belongings The crew arrived on time and kept to their schedule with precision. Ours was not a small move and the crew made it appear so easy. Thank you for a job well done. Mike Mountain View CA