Planet Beauty

Love this place! I had just dyed my hair and it was totally damaged. I went in here not really knowing where I should start (concerning treatment for my hair). As soon as I walked in I got greeted by Donna. I told her my worries and she quickly directed me to the Pureology brand. I was hesitant about the price but she told me it was a great brand and it was totally worth every penny. And I can’t thank her enough! My hair is looking healthier by every wash. Donna was so helpful and sweet. She totally knew her stuff. She even recommended some hair products for my hubby and he even loved them.

BUYER BEWARE!!! Bought a gift before Xmas… said it was a gift to the associate… told here is your gift receipt if she needs to return it.
But when trying to return it to DONNA… the story changes that «select» items are not returnable or exchangeable. She claimed to be an ass. mgr. (she got part of that right). Tried to do the old «you can call my manager» gimmick. Even said «no cash back. I was not asking for cash, I paid with a credit card. Funny thing is she finally allowed an exchange and gave the difference back in cash. This place is not only pricy, but rude associates guarantee our money will be spent elsewhere. Goodbye «Planet Doody»

This place is sh*t. There crap is mostly expired and these greedy hungry ppl won’t return anything. Their dumb excuse is we only exchange and don’t return. Never ever spend you money at a place like this.

I love this store! Everyone who works here is super sweet and knowledgeable :) I walked in one day just to browse and the employees were very warm and inviting verses other beauty stores where the employees are cold or they don’t even notice you’re there. I walked in looking for a great skincare regimen and the guy working there turned me to Rodial. These products are so amazing and I highly recommend picking some up! He was very sweet! I also purchased some ColorProof shampoo and conditioner, the detox shampoo and moisture conditioner have made my locks so silky smooth! Thanks PB, you guys are awesome!

JASON, JASON, JASON!!! HES THE BEST!!! I came into the location this past weekend mainly because i had a question in regards to skin care, i came in for a moisturizer, and walked out with a great new tool called a Clarisonic. I have to say my skin looks GREAT!!! Thanks Jason

To simply put, those who work at Planet Beauty treat their customers like they’re on commission. When you’re there at this location, they’ll hound you until you’re physically out of the store. Despite you telling them that you’re just looking, they’ll come over and keep asking if you’re looking for something in particular. What part of «I’m just looking but thanks anyway.» do they not understand? We told them numerous times that we’d come ask them questions if we had any but at the moment, we were fine. This aggressive behavior really turned me off. Don’t get me wrong, the workers there were very nice and they were even nicer as we were holding onto products as we were deciding on what to buy.
However, their attitude turned sour when we finally told them that we had a GroupOn. They stopped talking to us cold turkey, stopped smiling, and gave us the cold shoulder. Granted, we wanted the peace and quiet while we were shopping but the workers there really made us feel like beggars after finding out about the GroupOn. As she was ringing us out, she made us feel like we’re committing a crime by using our GroupOn. It was just amazing how quickly they shifted gears, as if the word «GroupOn» was a forbidden word at that store. Needless to say, I will NEVER be shopping at Planet Beauty again. We actually found some other products that we wanted to come back and buy but because of the way they treated us, we just used the GroupOn and vowed to never return.

These 5 stars are for Cesar — top-​notch customer service. He helped me find the shampoo I was looking for, made great suggestions on alternative products and sent me home with generous samples. He was friendly, patient and extremely knowledgeable. So helpful, thank you Cesar!

I went to Oakridge Mall today to get my sunblock that Planet beauty carries, i arrived at 10:10am and the store was not opened, even though the store should be open at 10am. I know that people can be late but I then waited for 1hr and 45min and still the store was not open. There should always be an alternate person to open a store, management needs to either reconsider their employees or management need to be more responsible. I will not be shopping at any Planet beauty again.

First time here and I can easily say I loved the service I received. It’s great going to a place where the staff knows about makeup and hair. Donna helped me the other day and she was such a sweetheart. I explained to her my situation that I haven’t found the right face products and she asked me all these questions to help me find a good product. She started grabbing products and explaining to benefits of them. I applied the things on and my face looked dewy. I purchased the products because I didn’t feel like I was being pressured to. And I was impressed with it. I highly recommend this place to anyone who really wants excellent customer service.

5 stars for Caitlin! She helped me find what I needed. I was disappointed when I couldn’t find the product I was looking for, but Caitlin went into the back and retrieved it from inventory for me. Great service! Thanks

Just got home from Planet Beauty. Cesar rocks. He did not rush me. He had the answers for all of my questions. I will definitely go back when he is working. I purchased the Clarasonic from him and I very excited to see how it works.

I’ve been to this Planet Beauty numerous times and have loved all of my experiences here. The employees are knowledgeable and helpful when I’m trying to find products. I’ll definitely come back.

Horrible costumer service. I walked in with a stroller and already was getting an unpleasant look. I saw that they had too faced make up And was taking a look at it, the worker asked me if I needed help and I told her I was looking and that I was going to pick some stuff out and then ask for her opinion. She didn’t respond or I don’t even think she finished listening. After ten minutes I asked for her help and another costumer asked for help after me, of course she attended the other costumer before me, then I asked her for testers and she said well those are the testers, and I said oh okay, not wanting to make the mistake of purchasing the wrong thing I asked her which foundation would work best on my skin and she just said well what are you looking for? These are the foundations, just try them and walked away! Never coming back here again, the worker who attended me was Kaylah, made sure to look at her tag, WORST costumer service ever! Never coming here again!

Horrible service on two different occasions! I can understand maybe messing up one time but two times in a row that I visited this place? Come on ladies! I called in advance to make sure they had my products in stock since I was commuting all the way from Ben Lomond with my 5 month old baby. Jennifer said they had the lip liner and the red eyebrow brush in stock and would put it on hold. I said I would be there in about an hour or so. She said no problem.
Once I got there Carol had said she just put them back out on the floor. So of course I was slightly annoyed already. So I asked what’s the purpose of putting things on hold then and only about an hour ago? She said Jennifer did not mark them on hold. I told her the items I had on hold. However she brought out the items and it was a brown eyebrow brush. I said no I need the red. She said well this is what Jennifer put on hold. I said well that is not what I asked for. She said we were trained to have red heads use the brown one. WTH? Why even bother carrying or making the red one if that was the case? And besides isn’t that the customers choice to decide what they want? Also last time I actually had an employee from this store recommend the red eyebrow brush to me. So again, WTH? That is such BS! If I ask for red them give me that or at least attempt to educate me and not make my decisions for me. Then Carol had said well it’s actually called Auburn. I said well we all know that Auburn is a form of red and brown is not so she could have just asked me, we’ll we don’t have red but we do have an Auburn. Or do you mean Auburn because that is all we carry in the form of red. So they did not have any «Auburn» just brown. I drove all this way and you are telling me I can’t get my product? I said there should be something you can do for me. She gave me a few free sample. Nice but doesn’t help me. So she said she could order it. I said great. She said it would take 2 weeks to get to her store then she would ship it out from there. So about 3 weeks! I asked if there was anything else she could do and she said no.
I said I was so upset by the bad customer service by Jennifer that I would like to speak to her. Carol said she was on her break. I said I would wait for her if she can’t come out now. Then she had the manager, Rachel, from Valley Fair come out to talk to me since she happen to be there visiting because this store is so bad that she is trying to get the employees up to speed with better service. Goodluck Rachel! She tried to make things better by apologizing for Jennifer. Neither one of them wanted me to talk with Jennifer… which was so weird to me. I just wanted to let her know how rude and inconsiderate it was to me. I wanted to tell it to her face. I wasn’t planning on being rude but she needed to hear it from me. So Rachel offered to send one from her store and ship it FedEx to my house and I would get it within a few days. Aww… so much better! That’s good management for solving a problem and getting me my products that I drove all the way there for. She still seemed very annoyed and frustrated with me. She definitely was not very friendly about the situation but at least she resolved my problem.
When Jennifer finally came out and I told her how disappointed and upset I was about her basically lying to me she was not nice at all. She was short with me and to defensive about things. Saying that they recommend the brown for red heads… again so wrong in the training and assumption. When I say red then obviously that would be auburn and not brown! Very short with me and rude. She is in the wrong line of work! Even her stance while talking with me was just bad and very negative. Own up to your mistake girl… and learn how to have better customer service. Excuses are excuses. When you own up to your mistakes it makes things so much better and you look more mature too.
I will never be back at this store again! Bad customer service all the way around. Maybe it’s the location of this store… not sure.

It is dusty, and the staff can be uptight. I used to think it was a beautiful store, but the people are pretty fake and just say what they need to to get you out. Whatever… All beauty places are the same… I was hoping Planet Beauty would be different… but it is not…

This store was alright, it was my first time coming to Oakridge and I wasn’t planning on going to beauty stores other than Sephora because I wanted a physical copy of my Beauty Insider card. Anyway, the appearance of the store isnt appealing. I wouldnt have noticed it if i didn’t see hair products on display. There was only one girl working at the time and I was greeted by a smile.
I went straight to the nail polish aisle and started looking through the OPI, then I remembered that I’ve been looking for the Nicki Minaj Pink Friday polish because it was sold out at our JCP Salon and our Sally’s didn’t carry it. I ended up not getting it because it was too similar to Lucky Lucky Lavender which I was wearing that day. I also noticed that they carried a couple of polishes from previous collections like Muppets, Pirates of the Caribbean and *GASP* Katy Perry! so i got on to it and started picking through the shades, I ended up picking three and the girl informed me that they were buy four get one free (so i give this place an extra star for informative associates)
overall, this store is alright, it’s pretty tight in there but i know i won’t leave this store without buying anything

Quick update: Elizabeth and Alli are no longer working at Planet Beauty. very unfortunate since I haven’t had great experiences with the other employees there. I will probably not return to this store.

I went in to Planet Beauty today after having a bad customer service experience at a salon in the same mall. Yuka was extremely knowledgeable, I asked about 300 questions and she was able to get me the best products for my needs. I went home, washed and styled my hair using the new products and I swear, my hair has never looked this good. Ever. I will go back to Planet Beauty and recommend it to my friends!

ICK! BAD BAD SERVICE! I came in here to look for a product that someone from Sephora told me this place sells. I came in, asked nicely, and I get a «we’re out of stock. i don’t know when it comes in. it’s always sold out as soon as it hits the floor.» She didn’t even turn around to address me AT ALL! I wasn’t even sure she was talking to me. She then continued to chat with either a friend customer, friend, or coworker. I did find another product I was planning on buying on the way out but I decided against it.

Really bad customer service. A couple weeks ago, I walked in and this asian girl, with long black hair and lots of makeup, stood behind the counter and just looked at me without a welcoming «Hello.» I looked around for about 5 minutes, and still no one acknowledged me or asked if I needed help. I then came up to the counter and asked if they had any OPI Black Shatter in stock, and the asian girl said «no» and she quickly turned away. Because of the unpleasant vibe I got for the store, I don’t think I’ll be returning.