PremierOne Credit Union

Show up 20 min before close on a Saturday for a car loan? With the seller in tow? Are you kidding me?
NO PROBLEM! My loan was processed right then and there and my seller was PAID CASH on the spot!
This is why you use a credit union people! I’m a 12 year member of this CU and could not be a happier customer. Local transactions, traveling anywhere in the US, even international travel (Japan, EU, GB), I have never had a single issue connecting with my money or my customer service.
Love, Love, Love!

Too bad negative stars are not warranted. Went in to change a teen/​parent acct into a checking acct, turned away because the expiration date on ID card had passed (3 days).
We were told to come back with passport, which we did. After waiting 10 minutes for two of the employees to quit bickering back and forth about policies, we were turned away because they were «closed» (still 15 minutes before the posted time on door).
San Jose Credit did themselves a disservice by merging with Premier. The service at this branch continues to plummet.
Our banking needs are now being taken care of by Wells Fargo. I would highly recommend Edit Amir at the Almaden Branch inside Safeway… They will help you up to the last minute… And beyond if u were already in line. And they are open Sundays.

Premier Credit Union has the best customer service I’ve ever had at a bank. Special thanks to Cecilia and Holly you ladies are the best. I Highly recommend to bank here. These ladies will take care of you like family.

Thanks to Cecilia and the folks at Premier One Credit Union for prompt, outstanding service! They have helped me and my family with financing automobiles & personal loans– there for us when we really needed the help, I can’t say enough about their fast and courteous response. Great rates & terms too!

Huge thanks to Cecilia! She is a rockstar. Not only was she patient, welcoming and courteous but she got us in the same day and helped us get all the documents we needed. We got a auto-​loan and not to mention the unbeatable rate! I’ve been a county federal credit union customer for a long time but not even they could beat it. I would definitely recommend Premier One for any banking, auto/​personal loans. The branch was easily located and clean. And highly advise working with Cecilia. She made the transaction quick and smooth. Wish I could give more than 5 stars!

I’ve had this credit union for quite some time. I’ve been a member since it was San Jose credit union and I always enjoyed the products and the great discounts tickets. I haven’t always enjoyed the service but that has definitely changed recently. I believe the young lady is named Leydi. She is absolutely GREAT. Not only does she have a lot of knowledge, she is always happy and willing to help me. She always makes me feel welcomed when I make a stop at this branch.

I walked in 15 to close on Saturday and there was only 1 teller, Celine Trapani. She was doing her best to be pleasant and acknowlege those coming in.
Our line grew from 2 to 7 quickly so two other workers came out of the back. One (not sure of her name) came and quickly began taking deposit or loan payment transactions, the other seemed to just hide until the line reached the door and it was 2pm (closing time). She was sitting at a desk with Leydi or leyli rodriguez card in a holder.
She was the rudest teller I have ever encountered. She looked like she just rolled out of bed and did not greet me. In an effort to hurry my transaction, i told her i needed 7 century theater tickets and 120 in cash, but was rudely interrupted. She then proceeded to ask me again what i «wanted». Counted out tickets and money and said nothing more. No «anything else i can help you with», «have a nice day», NOTHING!
I would definitley avoid this center or wait for Celine to help you if you want decent service!

Excellent Service. Has helped us in multiple area’s of finance from checking, savings, IRA’s, car loans and credit lines.

Service is great. All the employees are very helpful! Looking forward to continuing to be a member of Premier1 Credit Union as the merge between the 2 credit unions has finalized over this last year or so.

Great branch with great service and oustanding support from very knowlegeable employees and manager.
Patrick V.

This Credit Union claims they participate in the same Credit Union co-​op as my CU. I deposited my paycheck into this CU’s ATM, they cashed my check, and my CU has no record of the transaction. I have been in contact with this Credit Union’s customer support many times an they have done nothing to work with my Credit Union to resolve the issue. Thus far every time I have talked to anyone who works here they have given me the run around and told I need to contact my Credit Union. After having visited this CU several times my fiancé pointed out to me the name displayed on their ATM is different from the one on the sign. BEWARE Unilocalers!