Round Table Pizza

What happen to the quality here. The grease alone will give you a stomach ache. Do yourself a favor and go somewhere else.

My family and I have ordered pizza from this Round Table on several occasions, but the last two times our pizza was slightly burnt. This also happened to my sister with a personalized pizza she got from here. You can taste that the pizza is slightly burnt, and it just takes away from enjoying your pizza that way you should. I do like Round Table though, I just won’t be coming back to this one and hope this isn’t an issue elsewhere.

This is a franchise where the owner is concerned about the customer. I ordered a combo pizza with extra sauce and explained that my last pizza had little sauce and I was not happy. The owner chatted with me on the phone and took my order. The pizza was delivered and it was good but it really didn’t have the extra sauce that I wanted… was light on sauce. The owner called me a couple of times then showed up at my door with another pizza. They told me they wanted to give me the pizza and hoped it would meet my expectation. The second pizza was just right and I am happy. This is exactly how you run a business! You cannot expect a new franchise owner to get it perfect every time but if they are willing to work with their customers and they actually care about quality then that’s what it’s all about. Give this place another chance; talk with the owner and you might just be surprised and get a great pizza. The franchise owner wants to make the customer happy.

What an improvement! I think who ever is in charge here has made positive changes! The two gals that are greeting customers and taking orders now are so friendly and nice. The place does not have that «bleachy» smell, and the food was good! Very happy to re-​rate this place for the better!!! :)

I don’t like it here! !!
This is the last time I’m gonna eat at this place. Service crew is NOT SOOOO FRIENDLY! !! Service is the worst!
way to go for a pizza restaurant! !!

Decent pizza but way too expensive. Looking at the recent reviews I’m surprised people even still order pizza here.

It’s too bad I have to give this place even one star, they don’t even deserve a single star.
My wife and I reserved the private room (their single glass walled room for private events) for my 3 year old daughter’s birthday party one month in advance, mid May — leaving a $ 50 deposit with the understanding we would have use of the room for at least 3 full hours. Then we sent out invitations to 25 adults and toddlers.
2 days before the party, my wife dropped by to check on things and see if there was a possibility we could come in a bit early to decorate the room — She looked at the reservation book and there were still no other reservations for that day, and it appeared there would not be any problem dropping in a little early to decorate.
Today, the day of the party, approximately 1 hour before the party is to begin, my wife calls them up to see if it would be possible to drop by early to decorate. Dania is on duty and she tells my wife, «Can you start early? We have another reservation at 4pm.» What?!
This place is a couple blocks away so we drop by to see what is going on. Dania pulls out the reservation book… our name is there marked at 3:30pm… and now there is another name directly below it at 4pm. NOT 6:30pm… 4pm. So much for a 3 hour window for a reservation. They didn’t even give us the 3 hours they promised us.
We explain that we reserved the room a full month in advance and we have 25 people coming. Dania tells us that the 4pm reservation has 50 people coming and we can’t use the room. She’s smiling when she tells us this (she thinks it’s funny).
They have a sign on the room for the 4pm reservation… and they’ve placed a sign with our reservation in their open public seating area… a section with high barstool type seating. It’s not an isolated area for a party and the seats are twice as high as the 3 year olds that are coming to the party. How is this supposed to work for toddlers? It wouldn’t even be safe.
We had Dania call the manager… she spoke with us and told us that the 4pm party reserved 3 months in advance (a total lie — two days ago there are no other reservations written in the book but today there is a name written on the 4pm slot directly below our name and reservation). Really?! This is how you treat people planning a party at your venue?
So if someone comes in to reserve the private room after you do… and if they have more people than you, THEY WIN. Screw you, go away, don’t let the door hit you or your 3 year old daughter in the @$$.
So now, we are pushed out of our planned venue one hour before the party starts… a party we have been planning for a full month, and double checking with this place 2 days before and 1 hour before we plan to be there. What is wrong with you people? Seriously.
We moved the party to our home at the last freaking minute… we ended up getting 10 extra large pizzas from somewhere else. We were given a refund for our deposit, but we will check to see if we get the money back on our Visa because we really don’t trust this place at all now.
It seems from the other reviews this Round Table has problems keeping orders straight. They also have a serious problem keeping their commitments for private events… they have no integrity whatsoever and will easily pull the rug out from under you with a smile on their face if they get a last minute request on the same day with more people!
I still can’t believe they treated us this way.

WOW ! ! ! My plan was to leave a bad review with the hope that the Manager would see it and actually fix the issues but as it looks to me Many others have already experienced the same problems i have. I agree, the counter staff is rude, the Female night Mgr. is very rude & nasty & as much as i was happy to see a R.T. open just down the street i find myself going to the Round Table off Cottle. the bad part is the guys in the kitchen seem to be doing a good job for the food is good’ but if your treated like crap at the counter & Bar area it means absolutley nothing. its a shame but most of the places i go these days the kids running the place are rude and lazy, No work ethic at all and thats sad. if not for the specials they run for the kids at Santa Theresa High School this place would really be in trouble but with Summer coming thats coming to an end. MANAGMENT should be ashamed of itself… My recomendation — Bogey’s Pizza next to the Britania Arms,

Worst round table I’ve been to. Rhymes with duster duck. Called in our order (2 pizzas) when I arrived, there was one of them in a stack with my wife’s name on it. I was told the other one would be right up. I took a seat patiently on their bench, which is conveniently positioned so you can smell other customers arses as they get THEIR pizzas.
20 minutes later, after walk-​in customers who’s arses I had seen while they placed their orders left, I hear the gal who had been «helping me» tell her coworker to make me a pizza because mine was «MIA»… No one said a word to me, of course. Twenty minutes later, same gal hands me the new replacement pizza and the one that had been sitting on the shelf for 40 minutes.
Really stellar customer service… Morons.
Things happen. I understand that. Try being honest (the last honest pizza?). Try using your head and remake the whole botched order so I don’t bring home cold, greasy pizza to my family that’s been waiting forever. Try freaking apologizing.
My wife used to work at round table and will eat no other brand. I’m 55 and have been to many r. t’s.
This one sucks… Beyond words.

Horrible service brought in a coupon and the girls, a blonde haired girl and a girl named Tanya, refused to use it. I can’t believe how bad they are

Just had lunch with my kids and came here. Nori was wonderful and the restaurant was very clean. We will return

I’ve been ordering here since they opened and have spent a lot. Tonight, I called to order and was placed on hold — on the recording while on hold it talks about how they’re the last honest pizza and every day their large pizzas are $ 12.99 — I thought that was great so I ordered it — then they tell me it’s $ 22.00 — so I reiterated to them what their recording said and after being placed on hold for 10 min they responded with sorry we can’t accommodate that because it expired and that was the manager! They were rude to me and could care less… You lost my business. Also, just to clarify this is the Santa Teresa and Snell location.

The comments on here are too harsh an overly said. customer service here is awesome. Also very clean and great to bring the family. Definitely has become our new spot to have a cold one and pizza!

Great service I like when both times I’ve been there in the last three weeks the person at the register greets you with a smile and that makes a big difference to me knowing what great customer service is. This Monday I went out with my wife and toddler and we enjoyed the lunch buffet it’s great different varieties of pizza and again the lady at the registerGreat customer service I want the person that does hiring to know that you’re doing a great job continue hiring people like this alsoThe only issue was that my wife prefers cranberries instead of raisins with her Salad we hope you guys can include cranberries with raisins for the salad bar thank you will be back. PS my wife said this is our new pizza hang out for us and our children

Good pizza but the service needs help. I ordered on the website and it then provides an estimated time. I figured I would need to add 10 minutes on at least and so I arrived 30 minutes after my order of a single medium pizza. But I didn’t expect it would be another 20 minute wait once I got there! The people up front seem to have their stuff together, but it seemed like the trouble was coming from the people in the kitchen. I only suggest that because I was standing by the kitchen window for so long I felt like I was living in an episode of Vanderpump Rules.

I’ve had my order screwed up here twice for delivery the first time they sent out another pizza asap I was actually impressed but this time I got a King Arthur supreme with NO OLIVES and the pizza came without olives AND without sausage and the lady that I spoke with got someone else on the line and instead of providing great customer service she said her cooks KNOW what go on the pizza and if I want it fixed she would have me go and drop the pizza off and get a new one or she can have someone come pick this pizza up and drop off a new one because she said she needed proof. Well, here is your proof and your one star review for your location which lacks sausage and customer service. I will not be ordering from here again. The pizza industry is very competitive you aren’t the only spot.

Worst roundtable pizza I’ve ever had. Ordered two pizzas for delivery and they called back saying they can’t honor my coupon and the price was different, so I told them I would pick it up instead. Just then my doorbell rang. Not a big deal next time I know just pick it up. Then I open up the pizza and it looks like my three year old made it. I paid 40 bucks for a medium cheese pizza and an extra large pepperoni that was ¹⁄₃^rd crust. I called to talk to the manager and she put me on hold. SAVE YOUR SELF MONEY AND GET BETTER QUALITY AND GO TO BIBOS ON SANTA TERESA.

Tiny tiny portions. $ 3.00 delivery charge. how am i still hungry after finishing a pizza? Also, it took over 1.5 hours for the delivery. Where Im from (SF) you can get ridiculously delicious gourmet pizza for less than $ 20 for the same size of pizza. Where does some crappy chain pizza place get the nerve to charge $ 23 for the smallest small pizza in the world???

Got a cheese pizza for my kid and a salad for me. Go to get the salad and cashier that sold me the salad 2 min before shouts out excuse me did you pay for that. Ah yeah, from you, thats where I got the bowl crackhead. I had to go get the receipt, maybe green hair dye causes short term memory loss I don’t know. Not going back.

so far, so great!
Awesome friendly service and the pizza is on point. I’ll be putting this new Round Table on top of my casual pizza
in south San Jose rotation.