San Carlos Appliance

This place rocks, its a little rough around the edges but the deals are out of this world. I bought a stackable washer dryer 5 years ago and while they had to come out a few times right after I bought it, it hasn’t failed me since. I just picked up a new range from then for hundreds cheaper than a big box store and its only because it has scratches on the side which no one will see!

YOUR A FOOL FOR NOT COMING HERE FIRST!
Over the years I have purchased 2 washer. dryer combo’s, and 2 stoves. All were a great value and were hundreds less than those scam artists across the street at Western Appliance or that Airport store.
The price for each piece all included free delivery included and free haul away of the old machine. Do not even charge you extra for the power cord on the stove like they do everywhere else.
When I have an issue and need a repair or some someone to take a look at something I get Same day service or next day if they are busy! Nobody else does this! Not in this valley anyway.
These products are used or refurbished for the most part but they work well and for the investment you can’t beat it. Saved $ 400 on a stove vs. Western across the street. Very pleased with my purchase and it was a no brainer!
Bottom line, if your in the market for reasonably prices appliances that get the job done and you don’t shop here first you are a Fool! The other appliance stores are a Big Rip off and do not have the customer service. Hard to even get anyone to acknowledge you in the store let alone give you a good deal.

Do NOT buy anything from here! We looked for a long time for a specific size appliance. This store had one and the owner told me it was NEW. I asked why it was only $ 1,300 instead of the usual $ 2,200. He said it was an «open box» which means a customer bought it & returned it, so they had to discount it, as it’s technically not «new».
We got it home today and there are dents all along the underside and the back model # stickers are very worn, almost completely off.
I’m so pissed right now, if I wasn’t due to have a baby in a few weeks, I would be returning this stove & telling the owner he’s a lying piece of crap.
Do NOT purchase appliances from here.

I bought a dryer from them and it worked great but 2 years later it stopped working! When I called them to ask if they would give some kind of price break on buying another dryer they said «NO WAY»
Stay away from this place… they sell appliances that don’t last very long!

I bought a Dishwasher, Refridge, and a Stove. They converted the stove to Propane for me. They delivered on time, great service. They gave me a 90 day warranty, on day 93 my Refridge stopped working. They came out within an hour and fixed it no charge. Very nice. They don’t all speak english, but they try.

Okay should’ve written sooner. They fixed my refrigerator. Here’s the catch… I called their other store by accident and the guy said he’d talk with them. After this, the repair guy came back and replaced the whole freaking freezer mechanism!!!
All before my warranty ran out! TG.

Got a dryer from these guys back in febuary, and its been a great find. It was an inexpensive replacement to my dead dryer, and they delivered it for free, and took away my old one to boot. Still satisfied.

I had a positive experience buying a used washing machine from San Carlos Appliance. Kevin listened to my needs and steered me to a medium-​priced used machine with the features I wanted. He arranged free local delivery, and the machine was delivered exactly when he said it would be.
I’m giving 5 stars not only because I got a nice washer, but because of the intelligent and courteous way I was treated. Kevin spoke like a person who took pride in his ability to repair appliances and offer a good product. Buying used appliances is tricky business (like buying a used car). Treating your appliance mechanic like a trusted professional can really pay off, because he’s taken the appliance apart and knows the real story about what’s inside the machine.

Our cottage has a laundry room initially designed for a single machine. In order to hav a dryer, we needed to get a stack unit and so looking aorund, we found that most stack units are really pricey because the washers are all front facing. As we live close to San Carlos Appliance, I popped in one day a few years ago and found the perfect stackable set and for a very reasonable price. They tested the dryer out on site, and then delivered and installed both units. They worked great and we were psyched. The discount was because this was an open crate special that had dings in the outer case. Uh, who cares, the machine works great and has been running for years now. About to run back to them for a fridge this week so since I saw them listed, i thought I’d give a different perspective, I will, of course update if I use them again this time, but seriously in small businesses like this run by families just trying their best, your mileage may vary. This place was nice to me but who knows how they are to others. Their proximity o Western Appliance though certainly gives them a bit more of a flow of traffic that others down this street do not.

AVOID THIS PLACE AT ALL COSTS!!! My wife, who reviewed this place as well, and i bought our fridge at this place. Since then it has broken down SEVEN TIMES! Every time it is fixed it works for weeks or even a couple of months, then breaks down again.
This is not the worst thing. The worst thing is each time, we are assured that they have found the problem and it will never break down again. Of course, invariably, we find out freezer foods getting soft/​warm and have to call them out again! Each time we are told that this will be the last time.
We will not get a refund or replacement from this place either. No one speaks very good english, which is just another barrier to getting the service that we deserve. The repairmen that come out speak almost none, and the manager/​owner speaks some.
AVOID AT ALL COSTS!
danj

We bought a nice-​looking stainless steel refrigerator from this place a couple of weeks ago that was only a year old. However, in the few weeks we’ve had this fridge, it has broken down three times! One time, they took it with them to fix… they said it would take only 2 – 3 days. It took a week (and a lot of calling) for them to bring it back to us. They kept on saying, we’ll bring it tomorrow… we’ll bring it tomorrow… and then the day did come, they came a few hours later than the window of time they gave us, even though I had told them I had an appointment afterwards. I had to leave the door unlocked for them while I went to my appointment. After all of that hassle, it broke down again less than a week later! Each time it breaks down, we lose some of our frozen foods… including our ice cream. :(
Oh yeah, there are NO REFUNDS! Their «warranty» is that they will come out to fix it when it breaks. But they are coming almost every week! If we had bought it new and it broke down this much, they would definitely replace it. But with this place, all we can do is to keep calling them when it breaks down, suffer the inconvenience of not being able to use our fridge for a couple days each time it breaks, and losing our ice cream. :(The worrisome thing is that I’m not sure if they will fix it after the 90 days warranty is up. If not, we are going to have to pay up the wazoo for someone to come out and fix it. If so, the couple bucks we saved by buying used will be paid many times over by paying for it to be fixed…
We have learned our lesson. When buying important items such as appliances (which are supposed to last you for years), don’t buy used or refurbished (which all of the ones at this store are). You may save yourselves some money upfront, but the headache is NOT worth it.
I guess we should have known… I mean, why someone would want to get rid of such a nice-​looking fridge in the first place only after one year? Probably because it was a lemon!

Saw an advertisement these guys put out for a great price on a fridge. Called to make sure they still had it in stock the day before. Drove all the way to San Jose from San Francisco, got to the store, they had it in stock BUT they had to ‘plug it in to make sure it would get cold enough’. They ask us to come back later. We say no way, we just drove all the way from the city. So they tell us ‘okay, come back in 45 minutes’. Fine. So we come back 30 minutes later and they appear to be repairing the refrigerator or doing something funky to it. I have no idea what they were doing and if it was even legitimate, but the point is they were NOT just ‘plugging it in to see if it gets cold’. And furthermore, why would you advertise a product AND confirm its ready to go when I call, only to not even have it in working order for someone to buy? RIDICULOUS!!! What a waste of 4 hours of my Saturday. Steer clear.