Scandinavian Designs

No e concept. Limited see tion. Need more accessories. Well laid out. Really really quiet… makes one self-​conscious to have a discussion.
Look the part… you will get faster service and a little more attention.

My husband and I came in to purchase a new chair to replace his old beloved (and well worn out) chair that he had bought from Scandinavian Designs 25 years ago, it finally gave out. Valdo helped us pick out a chair that was the equivalent to what hubbie had before. Super comfortable for his bad back. Bought it immediately. However, it wouldn’t fit into our car to take it home! Valdo tried and tried to make it fit. Store was about to close, and Valdo offered to bring it to our house in his own personal car!!! Wouldn’t even accept a tip for his extra time and efforts! This level of customer service is almost unheard of these days. Kudos to Valdo for going out of his way to make this a super-​pleasurable buying experience for us!!! Awesome customer service on his part — way above and beyond!!! And the new chair … well, hubbie wouldn’t trade it for the world now! Happy Happy!!!

I’d give the furniture 4.5 stars, the service a 1 star. Have purchased a good amount here and the follow up from the sales reps is truly some of the worst I have ever seen.

This is the best Scandinavian store I have been to in the area. The reason is the high quality of expertise and advice of the staff. I have worked for over a year with Victoria from the store in furnishing my new home and I can say without doubt that the personal attention to detail and design guidance I have received from her has been exceptional and made a big difference to décor in the house. The very technical and expert ideas from Valdo at the same store have been radical and helped me understand a complete new dimension. These folks and this store is not about selling you furniture but about helping you realize your vision for your living spaces. Go shop with them and you will forge a partnership rather than just one Sale.

Valdo is amazing, despite only buying a coffee table he gave us top notch service! He is very knowledgeable on the furniture. Both he and the manger made sure we were happy with our experience! Hope to work with them again on my future furniture needs.

I bought my dinning table and chairs from here. There was a problem with the table when it was delivered and assembled. I also had purchased chairs that weren’t part of the set but when everything came together, I felt that I had made a mistake. I contacted the store. I talked to Neda the manager, she was very professional and helpful. She sent someone to come and see the table to take pictures etc. she sent me another table. I ended up returning the chairs and purchased the chairs that come with the table. I had to pay the restocking fee but I’m much happier now. Thanks Neda! The only thing that bothered me was the second delivery people. The guy that was taking the old table back and bringing the new table was trying to pull a fast one on me. He was going to leave the base of the old table and just replace the top. When I questioned him, he said we weren’t given the base. I told him I was going to call the store cause they were supposed to exchange the whole thing. He then said well let me go back to the truck and see. Sure enough he came back with a box and the new base. I was so annoyed by him that I did not tip him.

Love the furniture here.
I got lamps, tables, chairs, bookcases, uhmm i love everything in here.

I became a Unilocal subscriber to write this review. My wife and I were looking for modern furniture for our remodel. We liked what we saw at S.D., but then read some of the Unilocal reviews about customer service and were hesitant. My wife asks our salesman, Valdo, point blank about the negative reviews and he assures us our experience will be different. From the moment we signed the order, everything went exactly as planned, and the communication with Valdo couldn’t have been any better. Just in case, he gave us his cell number. With multiple pieces and shipment to our vacation home, everything arrived on the date committed, down to the installer for our bed coming out at 7:30 on a Saturday night just to make sure everything got done. Everyone in the supply chain was great, Valdo over communicated, and everything was delivered to spec. The furniture is gorgeous, I’m going back for more.

Horrible service I walked in and looked around for a good 30 mins. But the employees did not pay any mind; no hi, hello or welcome. I was looking for a sectional but they never helped so I left.

I have an interior design firm in San Jose (Feng Shui Style) and HGTV called me last Tuesday afternoon about filming me for an upcoming episode of «Flip it to Win it», a show about flipping properties. They said they would like to come shoot the show at my office that Friday (i.e. in 3 days).
I had been meaning to purchase 8 white Ovata chairs for my conference room, but hadn’t gotten around to it. With HGTV coming, I knew the place had to look amazing.
I called 4 different Scandinavian Designs stores to see if someone could help me out. They all said it was just too short notice to pull it off. (I even called Corporate Headquarters).
Finally, I called the De Anza store *one more time*, hoping for a miracle. Well, I got one. Valdo answered the phone. He said he would make a call to Petaluma (the warehouse) and see what he could find. He managed to locate 27 of the chairs in Petaluma. He told me he would have them shipped to the San Carlos, CA warehouse, and go pick them up *on his day off* and *assemble them for me*.
Once I got over the shock, I told him that I planned to name my first born after him. He warned me that his name was Valdo. I said I didn’t care.
Well, he made good on his promise. I will attach a photo of the gorgeousness.
Valdo literally saved me last week. Bless you, Valdo.

Very good service. Good quality items available for a home & office.

This Scandinavian Design is a bit different than their other location in Cupertino. It has more modern furnitures, but there is less to see. And there are some pieces available to see at both locations.
I have to say that they were far more accommodating and helpful. However we didn’t really find anything we like except one large bookshelf. Don’t even bother on asking for a deal or first-​home discount, because they said their price is «low» as it can be.
Their delivery rate is comparably lower than other furniture stores like C&R and RH.

The salespeople are nice once they realize you’re actually going to buy something. A simple «hi» would have been nice, but not an issue. They called before delivery as promised, and delivered within the three hour time frame they provided. We are happy with our purchase.

Absolutely awesome!!! High quality furniture, for incredible price. Sales staff were very helpful, excellent customer service, not pushy. The showroom is elegant.

Salespersons were helpful without being hovering… furniture selection is definitely in the modern mode… but nice and good quality. Not sure we’ll end up purchasing here but definitely considering it.

I have been doing way too much furniture shopping lately, but we’ve always gotten nice pieces here. However, I did not find what I was looking for as all their dining tables were glass top. The workers were not as helpful either as I just perused the store myself. The prices are relatively comparable, and not sure if the other Scandinavian Designs on Stevens Creek holds the same products. But, they still have some nice things here, but was out of my budget.

This is a much more bare bones store than the one on Stevens Creek but they do carry different items so it is worth a look. For example, you won’t see the more upscale and complete room displays, with all the accessories, here at the De Anza location as you will at the other store.
Customer service has always been fine for me though, and I generally like Scandinavian Designs for their quality and aesthetic. I find their products to be more approachable in price and less formal than a very traditional furniture store, but of higher quality and more interesting design than someplace like Ikea. They are a nice, middle-​ground type of option for people who are looking for something stylish at a reasonable price.
I’ve purchased a sectional and entertainment center from them before and am currently looking at a loveseat and bedroom furniture so I’m definitely a repeat customer and will probably continue to be for the foreseeable future.

Let me preface that I HATE furniture shopping. However, I can’t praise Scan Design enough for the friendly professional staff that helped me in my moment of distress. I needed furnitures and they made it easy and painless.
The Cupertino store has more floor samples and a clearance section in the back. Go there first. Then check out the SJ store. Customer service is a bit easier at the SJ shop because there is less foot traffic.
They usually give you a 3 hour time frame for delivery, but in my experiences, they tend to arrive within the first 30 minutes. I LOVE Scan Design!
Highly recommended.

Looked around for furniture, and saw the couch that I really wanted. The people there were really helpful and knew there stuff. The only thing that sucked was that there was a hole discovered in my couch after the delivery men have left.
Called to have it replaced, then they said they would have it delivered by Saturday, March 14; however, I called to confirm… there was no order placed!
That kinda ticked me off a bit. Called again, and was asked if my name was «Rashawn» which I thought was funny. A lady took my replacement order and said she will have it to my by Saturday, March 21.
Will see.
So far so good.

Clean easy store to browse around and try everything.
Sales reps greeted me with a «Welcome to Scandinavian Design!» in a cool accent and gave no pressure to buy. Just told me to enjoy browsing :)
There was a lady wiping down everything to keep the place clean and I felt at home trying everything.
Only rant is that the parking lot is on the side of the building, but entrance is on the front. Why?!
I can’t give a 5. I’m not sure, but the entire place seemed a bit dim, parking lot was empty and just the overall feeling didn’t feel like a 5, but definitely check it out.