Service Rent-A-Car

This place is great! I never write reviews because usually the business wants me to or encourages me to. Not this place. It’s legit. They are so cooperative and just plain olé nice. Me Newman hooked it up with great customer service!!!

I was having my car repaired and it wasn’t going to be ready, so they got me a rental from here and now i know why they use them. Great service great attitudes and the car was very clean. This is a family owned business and that is great because you just don’t see that anymore. Corporate owned places forget about the customers sometimes. They picked me up and when i returned the car they took me to get mine. Very courteous people. I would definitely use them again and recommend Service Rent-​a-​Car to anyone.

Rented a 15 person van to go wine tasting in Morgan Hill/​Gilroy, and had a blast! Great customer service, timely checkout and check-​in, and a great price! Would definitely use them again!

Great for last minute reservation specially for ¹²⁄₁₅ Passenger Van at Best price possible. Staffs are great with dealing with customers too.
Last time I rented a 15 passenger van here was after Thanksgiving since there’s nowhere else I could get it because of the holiday and it was for cheap but great value and I believed they always have a van available:)

Great Service! These guys really do make it a point to make sure that you are taken care of get the right type of car and package for where you are going. Yes they do limit you on the miles but they know their stuff and understand how many miles one would roughly need to travel total given the type of trip you’re embarking upon. They need to be on top of this in order to preserve the quality of their cars.
The ONLY reason I gave them a Four Star and not a Five was just the condition of the rotors and brakes during the trip. They’d vibrate a lot especially going through the grapevine on going towards So Cal.
The people who own this establishment are awesome and I would definitely rent from them again.

We got here after our reservation at AVR Van Rental in San Jose was not honoured. I believe I spoke to Ann, she was amazing over the phone. She understood our travel requirements and even bumped up the allowed mileage at no cost. She even recommended using our AMEX Travel insurance instead of selling their insurance. Great customer service and family owned. We also met her dad who started the business and told us to be careful near grand canyon due to wind gusts and give us travel tips. You don’t get this kind of service anymore. We will be always using them for our future travel needs.

Very friendly folks at this establishment. I live just 5 blocks away and my car broke down so I had to get a rental to commute to work. Ann was super helpful, she even gave me good tips about Visa collision coverage on rental cars. Thank you for all your help!

This place is AMAZING! I needed to rent a car within a few days notice and they provided me with the greatest customer service anyone could ever ask for! They gave me solutions to rent a car at the cheapest price I could, so I knew they weren’t in the business mainly for the money, but for the customer’s best interest. I first spoke with Ann over the phone and then with Jake over the phone a few days later. They are both amazing and genuine people and understood my situation. This place is now my default car rental location. And I highly recommend this place to anyone who needs or wants to rent a car!
⁵⁄₅: Customer Service
⁵⁄₅: Price
⁵⁄₅: Convenience & No Hassle
⁵⁄₅: Vehicle Quality

This is my 4^th or 5^th time renting a 15 passenger van here! Great customer service, quality of vehicles, and BEST pricing! I’m afraid everyone will find out about this gem, but they deserve the Unilocal business. Thanks again for helping me transport my large family TOGETHER. Morgan and Jake have been my contacts there. Cheers!!!
¹¹⁄₂₀₁₅ Going to try an 8 Passenger Van for a short road trip…
PS I wish the had a night drop off key box. Safe gated-​parking lot is a bonus.

Blown away! This is now my default car rental spot in San Jose.
After a terrible experience with Midas Sunnyvale, we needed a rental car to get around and to work. Ann and Guillermo saved the day. Although it’s not their normal practice to pick customers up during rush hours, they made an exception to pick me up in the morning. The Toyota Corolla we rented was clean and well maintained. She went over the car with us quickly and had us on our way in minutes. They picked me up and also dropped me back off at my apartment in Japantown. Saved me both time and money from calling an Über/​Lyft. The complete experience was superb from A to Z. Professional, friendly, and goes above and beyond.
Just FYI, for reference, this is from the perspective of someone who worked as a location manager for Hertz-​Rent-​a-​Car @ LaGuardia Airport in NYC for a year back in 2009. The difference in customer service is night and day. Having been on both sides of the fence, Service Rent-​A-​Car is proof that renting a car doesn’t have to suck. 5 Stars for Ann and Guillermo at Service Rent-​A-​Car!

My experience with this place was very pleasant. As I arrived I was greeted by a guy at the service desk he was very nice and professional. I let him know my family and I were planning a trip to lake Tahoe so he calculated the miles perfect. In a nutshell this place is a 5 star company cars are clean great service good price what more do you need? I will be using this service again thank you!

Great service and cheap price compare to other rental places. The car is really clean and new. I will definitely come back and refer this place to my friends. Thanks

Amazing service, excellent prices (probably the cheapest rentals in the SJ area), picking up and dropping off were both very quick and the all of the employees I worked with were very friendly and always smiling. I needed a car for the week after I got into an accident, and the reps at Service Rent-​A-​Car were super good about getting me into a car as long as possible, and even setting me up for a rental period without a set end date (as I wasn’t sure when I’d be able to get into a car again).
More than just a really fast and easy rental service (which I got), the guys at Service Rent-​A-​Car really go above and beyond to make sure you have the best experience possible. They will pick you up at the airport to get a car, if you set it up before hand, and one of the guys (Carlos I believe) even dropped me off back at my apartment after I dropped a car off, instead of making me call an Über or a cab.
If I ever needed a rental again (or a friend needed one), I would not hesitate to return to this place.

Great deals, especially if you rent for the week. Staff is very friendly.

Okay, I’ve been renting cars quite often for 8 years – ever since we downsized to one car. My experience with every rental company is that, despite their advertising various available models, when I actually call to set up my reservation they NEVER guarantee me a certain type or model of car – no matter how much advance notice I give them or how often I request – very frustrating for all the money I’m paying.
Since we are now shopping for a smaller high-​mileage car, I want to take advantage of using rental cars for «extended test drives». This was not possible until… tada…we found Service RentACar!
As a member of the family-​owned and run business since 1974, Anne promised me a Honda Fit – and she delivered! I’m not going to anyone else for rental cars here in San Jose, EVER.
What I love:
1. Face familiarity – you can count on talking to and meeting the same people no matter if it’s months between rentals. No more walking up to an endless line of impersonal strangers at airport rental desks, taking an elevator to another floor where you wander in a sea of autos trying to find your rental. This company is on a tidy lot – just drive up, walk in, walk out to your car.
2. Service – When asked about public transport after returning my rental, they offered to drop me (I live nearby in town). And Jake even searched the car for an item I misplaced.
3. No muss, no fuss – simple inspection before and after return, then I was whisked home.
4. Friendliness – I really like this family company and look forward to future opportunities to rent cars from them – I almost feel like part of the family!

I will definitely be going here from now on for all of my rental needs. I had to take me car into the shop the get some work done. I was referred to Service rent a car by the shop and they were great. I was picked up from the car shop and my rental was ready upon arrival. Staff was very friendly (family owned business) and they even waited a few minutes after hours so that I could make it in time to return the car after work a couple days later (saved me an extra day paying for the rental). 2 weeks later my mom needed a rental and I sent her over and they took good care of her as expected.

One of the few rental places that are open on Sundays.
1) They limit you on miles (if you go over, you’ll have to pay for each mile)
2)Car wasn’t in the best condition with smell of humidity.
3)Make sure you fill out the gas tank because comparing to other companies that require ¾ of tank, they will charge you around $ 6 a galon or more if it’s not completely full.
Next time I’ll look for other places

Before coming here, I had only had one positive experience at a car rental, and that was at a family-​owned business in my home town. From the moment that I called and talked to Ann, I was at ease and immediately had a good feeling that things would work well. I told her my destination (Oakland) and she made sure that I had enough miles to not have to pay extra on return.
I am too used to being quoted a price and availability, only to find that the quote didn’t include substantial taxes and/​or the «reserved vehicle» was not actually reserved. At Service, everything was exactly as expected from my initial call and arranged with Ann. Guillermo was there when I arrived and answered all of the questions, but it was efficient and I was out of there within 15 minutes.
The car was clean, without odors, nice enough to take on a date, fuel efficient, no funny sounds, and with only ~14,000 miles.
Don’t let them not being at the airport put you off. From SJC airport, it was a very easy bus + rail + few minute walk. Even with an Über/​Lyft or taxi factored in, you still probably end up at a great rate.
Glad to know that I now have a trusted place to go to when I am in the Bay Area :)

I needed to find a van at the last minute to move 36 file boxes from Public Storage in San Francisco to another storage facility in San Jose where I live. I knew that the more established rental agencies would probably charge me an arm and a leg just for 1 day. So I decided to turn to Unilocal for my van rental research.
I’m glad I did as I happened to find Service-​Rent-​A-​Car, a family-​owned business which just happens to be located 5 minutes from where I live in San Jose. I’m one to always consider giving my business to family-​owned establishments as I come from a family background where many of my relatives established and ran their own businesses.
When I called, I spoke with Morgan who was friendly and helpful at the outset. I shared with him my needs and he made sure that I had the right size van for my 1 day project, providing me with a quote to rent a van for the day which I have to say is much lower than the mainstream vehicle rental agencies. After I shared with him that I was making a round-​trip from San Jose to San Francisco and back, he added 50 more miles to the 100 free miles to ensure that I had enough to cover my trip.
I picked up the van the next morning, and was provided with ultimate service by Jake (who I later find out is Morgan’s dad). The pick-​up was seamless and quick, and I was on my way.
Returning the van was just as easy and quick. I met Ann (Jake’s sister) who was just as friendly, caring and helpful as the rest of the family I had met. Morgan was also there when I returned the van, so I had an opportunity to thank him for his quality service.
I have to say, I’ve never experienced quite the top flight service when it comes to renting a vehicle (van, truck or car) as I’ve had with the folks at Service-​Rent-​A-​Car. I highly recommend this family-​owned business should you need to rent a reasonable priced van (with 100 free miles) for your moving needs.

I just wanted to pass along the fantastic customer experience I had with Service Rent-​A-​Car last weekend. I was in need of a cargo van on very short notice to transport a couch from a friend’s condo in San Bruno to my place in Santa Clara. I obtained the couch late Friday and had to get it transported the next day since my friend was leaving town on business. Of course, I was looking to do this as cheaply as possible.
After scouring the Internet and researching companies such as Budget, UHaul, Penske, Enterprise, and Thrifty as well as
, I either found that: 1) They had no cargo vans available; 2) Were closed on Sunday when I wanted to return the vehicle; or 3) The price was $ 100 or more. So I ventured on to Unilocal in search of an answer and found it in Service Rent-​A-​Car. The cargo van I wanted was $ 59.95 plus 100 free miles per day, the latter of which was key since I would be doing a roughly 90 mile round trip drive. Plus, they were open on Sunday so I could return the truck the next day.
I called and spoke with Memo, who confirmed the pricing and reserved the vehicle for me. At pick up I was also helped by David, and the customer service was great all around. Upon returning the truck Sunday, I noted that I accidentally put in more gas than I’d used and asked if it was possible to credit me. It was no issue and they credited $ 20 off the rental price. If I ever need to rent a truck again, I certainly know who to call. You should too.