Simon Appliance

Started out great — ended up poorly. Would give them zero stars if possible. They came out immediately to help repair our starter light for our Viking stovetop. Told me that the repair would require them to order a part and said the part was available and should be sent to them within a week and they would then call to set up the appointment. They happily took my $ 400.00 as payment for the parts. Called back TWO weeks later and was told in a very annoyed voice that they told me that they would call me when the part would come in and that it come in on Thursday. Two weeks go by. No call. Called again today. Was told first that they had called but we had tenants who would not return their call. I said that we lived in the house and had received no call. Was then told that there was a long weekend (bullsh*t) and that the part would definitely come in on Thursday (This would make four Thursdays in a row that the part «would definitely come in.») Waiting would mean that it would be at best five weeks since they first came by the house. I asked for my money back. They said they would send it. Not holding my breath short of a court action or complaint to the Better Business Bureau.
1 hour later: After seeing my review on Unilocal,I got a call and was told that I needed to send Simon $ 38 more, that I would not be receiving my refund, and that he would send me the part whenever it came in. He told me that I could take him to court if I wanted my money back and that unless I sent him the $ 38 on top of the $ 400 he already had, he would keep my money and be done with me unless a court ordered him to pay me back.

My freezer went out. Simon went above and beyond to give me great customer service until it was fixed. He even turned his truck around when he was already far from my house, because I called him since I didn’t know how a piece of plastic molding clipped in.
Thank you Simon for the great customer service. I will recommend you to everyone that I know!

My sub-​zero refrigerator stopped making cold air over the weekend. Called them through warranty service Sunday morning and they came in the afternoon and fixed the issue. Very prompt. Milks and eggs are saved :-) I also used them to repair the motor unit for my Thermador range hood. Two other companies came and decided it was too difficult to repair the unit since the motor is on the roof, and Simon Appliance was called in as the 3^rd company to evaluate the situation, they took the challenge by climbing to the roof, taking down the heavy unit and finally rebuilding a new one for me.

Simon is awesome! He came the same day when I couldn’t find anyone to look at my freezer. It was all iced up and leaking water. He took one look and said it was only because my door isn’t closing properly due to the ice buildup at the back. I was so happy to hear it isn’t anything serious that would be costly. Simon told me to only defrost everything and helped me raised the front of the fridge so that the door can close properly on its own. I really appreciate his honesty and knowledge. I’d definitely recommend Simon. Not everyday you’ll find a truly honest service professional like him.

Awesome experience with Simon Appliance. My 4 year old Samsung dryer’s heating element went out over the weekend. No bueno!
Called this morning at 8:30…Simon Appliance was here at 11 and fixed around noon. Had the part in the van and out the door including service call, labor and parts for under $ 200.
Hard to beat!

My Samsung fridge sounded like a 747 ready for take-​off. Simon made 2 prompt visits to correct the problem, which I did not know was common to Samsung refrigerators when I purchased the fridge a few years ago (fair warning to other people reading this). Simon was thorough, professional, and friendly — an appliance repair person I highly recommend (and I’m a critical customer).

My washer machine wasn’t working properly anymore, so I called these guys. They came, took apart, and changed out whatever was broken within 1:30 hours. Who knew it was so easy and affordable? I will definitely use Simon Appliance again.

Used these guess thru a warranty service for the refrigerator and they were prompt & provided good service. Now we had a sudden AC failure on one of the hotter days this year. On a Sunday they showed pretty punctual and within 2 hours of the call. Very friendly service and the AC is working. Great work guys. Will certainly use them for any upcoming needs. Thank you Simon Appliances.

I had very bad experience with Simon appliance. They repaired my washer, and promised the warant for the repair is 100 days or whatever. When I tried to contact then for the problem they refused to amswer the phone

I’m sad. Looked up on Amazon and found that he billed us sixty bucks more for a six dollar part. This is on top of labor.
Otherwise, service was great. He came out on a Sunday. He seemed to know what he was doing. Saved us the trouble of doing it ourselves.
He seemed like a nice man. Times are tough I guess. Job well done but sucks to feel cheated :(

So after writing my review and ordering the part to fix my dryer I tried to tumble some laundry this evening. Turns out this piece of work removed my drum belt. My dryer no longer tumbles. Small claims court time!
EDIT: 12:21 AM now this idiot is calling my house threatening me in the middle of the night. Calling the cops now!

So disappointed. I called Simon Appliance because our dryer wasn’t pumping out heat. He rang me back and was here in 90 min. I was so happy because not having a dryer has been a nightmare.
He shows up, takes a look at the dryer and says it will be $ 80 for the part and $ 150 for the labor. Not knowing better, I say ok. but call my husband because it occurs to me that we could get a NEW dryer for that cost. Hubby say NO WAY, I tell the tech and he in a kind of hostile tone tells me it will be $ 50 for the visit. OK fine.
Looked up the part and its $ 15 – 30 and is a breeze to install.
I’m not sure if he quoted me that because we live in the mountains and traffic was a nightmare to get here or what. Whatever the case may be, I do not like dishonest people and will never use this company again.

We have used Simon Appliance several times over the past couple of years. They have worked on our refrigerator, microwave and ice maker. They provide a short appointment window — so you don’t have to wait all day and arrive when they say they will.
They are honest, offering options for repair costs. They even told us that our microwave didn’t need to be repaired, just a minor adjustment and charged us nothing for coming out. They warranty their work and go out of their way to make sure you are happy.

Simon Appliance sent out technician to check out my appliances. The tech came out on time and was SUPER friendly and helped taking a look at all my appliances with issues and gave me a very reasonable quote for all the jobs (without any pressure). Would definitely recommend and refer this company to friends and family.
I have scheduled for Simon Appliance to come back to work on my appliances later this week.

My gas oven went out. PG&E came out and looked at it. The PG&E person said it was the ignitor but I had to call a repair company to fix it. I called Simon Appliance. They were GREAT!!! I called Simon just before noon on Tuesday and they said they could come out that afternoon. I told them I didn’t get home until 6:00 p.m. and they said they would be there at 6:00. Very accommodating!!! Two of them came out and looked at my oven and said just what PG&E said — it was indeed the ignitor. They fixed it. They were very fast, efficient and knowledgable. AND, they were both extremely nice. I highly recommend Simon Appliance!!!

I’ve called Simon Appliance before, and I’ve always been happy with their work!
Last week, I noticed the freezer wasn’t making any ice. I called, and Simon and his partner came out within an hour. The freon had all leaked internally, so they recharged it and attempted to fix the leak. An hour later, I had ice again and the fridge was cold! I got a voicemail from Simon the next day (on a Saturday), as he was checking to see if everything was working. I’d been out all day, so I checked, and no ice. He came back again, same day, and recharged the freon/​attempted to repair the leak again at no charge. Unfortunately, a day or so later, it became clear that this was an issue that could not be repaired, and replacing the compressor was going to be almost as expensive as getting a new refrigerator. So, I told Simon and he offered to come over and take my old one away (at no charge) and give me a refund for his labor since he couldn’t fix it!
While I hope getting a new one will eliminate the need to call for refrigerator repairs, I would definitely call Simon again for other appliance needs!

Woke up Sunday morning and the fridge was not working! Called Simon and he came with short notice (on a Sunday!) and checked the compressor. He said that most likely I needed to replace it (700 bucks!) but he would try one thing first. He changed the power relay and it worked (170 bucks)! I was so happy, but fate was against me, and the day after, the compressor stopped working.
He came back, replaced the compressor and refunded the 170!
Good job Simon!

I had a washer leaking water all over the garage, so I took off the back and front panels myself and found that a rat had gotten in and eaten a bunch of the plastic hoses. Called Simon Appliance, and a young guy came out to take a look — I explained the problem and he asked who had opened up the washer, was shocked that I (a girl) had done such a thing. So he looked in the bottom of the washer and ordered some new hoses. He gave me his number and told me to call him a couple days later to schedule the install, which I did, and when he answered the phone he hadn’t the slightest idea who I was, I had to explain a couple times before he finally set an appointment time to come out.
Install went ok, though I could have done without the personal questions and lecture on how dangerous my compound miter saw was (since someone he knew had cut off an arm), good grief — yes, I may be a girl, but dude, I know my way around power tools! When he was done he couldn’t get his little battery powered screwdriver to get the screws back in the back of the washer, so he said I must have given him the wrong screws. Told him not to worry about it, and I had the screws back in myself about 2 min after he left.
Anyway, he left, I washed clothes, and once again water flooded the garage. Called him back, we stood there watching most of a cycle with no leaks, and he concluded that in my ignorance of high efficiency washing machines, I had simply used too much detergent and the bubbles had flooded the garage. Whatever, I had small leaks later on, but was so never calling this guy again. Until a major garage flooding happened 89 days after the original fix. There was a 90 day guarantee. So I called the main number at Simon again.
This time I think it was the owner that came out. Took him a while to read the signature on my original invoice, so don’t know if the other dude still even worked there anymore. Owner in 2 seconds took the top of the washer off — what?! I had no idea it even came off! That might have been a useful thing to do in the first place to find the problem! The hose on top of the washer had snapped — he attributed it to my overloading of the washer, said it wasn’t related to the original fix so wasn’t under warranty.
Argh, at this point it wasn’t worth $ 80 to me to try to explain that the original problem was damage from the rat eating hoses, and clearly the bites out of the foam on the top of the washer and the missing pieces out of the broken hose meant that of course it was part of the original problem and his dude just hadn’t done a good job diagnosing it. So I kept my mouth shut, ate the cost, and had him order the new part.
In the end the washer is fixed, and the owner did a good job fixing the problem. But I won’t be calling again!

Amazing! It’s 6:50 PM on SUNDAY, and Simon just finished fixing our Kenmore dryer. MY WIFE IS SOOOOO HAPPY!
The dryer stopped providing heat a few hours ago, so we ended up looking around the house for places to hang wet clothes. I found myself uttering my thoughts out loud, «Ugh. I’m not even done mourning the 49ers loss today, and now I’ve got to figure out what’s wrong with the dryer and try to get it fixed.» Wifey didn’t like my grumbling — something about being more helpful. Yada yada yada.
It’s a Kenmore dryer, so I checked Sears Home Services, but they couldn’t get someone out here for nearly a week. Riiiight… as if the wife would stand for that. Then I heard a little voice that I hear so frequently these days, «Take to Unilocal,young man!» Very well, mysterious voice. Unilocal ME!
I called a couple other places around 5 PM today, SUNDAY, and got what I expected… answering machines and irritated «call back tomorrow during business hours» answers. Figures. «Looks like wet jeans curtains are here to stay,» I muttered.
«I’ll call ONE MORE place,» I sighed. I saw that Simon’s hours said that he works Monday through Sunday. «Sure. Like he’s going to do a house call after 5 PM on Sunday,» I mused. But WHADDYAKNOW!
Simon answered the call, asked where I found him ( Unilocal, of course), had me text him my address, and then showed up 45 minutes later. Within 5 minutes he had figured out which part was to blame for our dryer’s lack of heat, and he happened to have the replacement part in his van. Another 10 minutes later, and I was writing a very reasonably priced check and shaking his hand.
Honestly, we could not be happier. And I’d like to emphasize that I think Joseph S. posted an UNFAIR review of Simon. We had a WONDERFUL experience with Simon fixing our dyer today, and we HIGHLY RECOMMEND him to reasonable people (like us, of course).

BUMMER!!! I called to get service on my Ice machine. Simply asked if he did repair on Ice machines. The person on the other end of the phone was very short with me and hung up on me when I asked him if he knew of a company that did repair ice machines.
Sorry, first impression not good. It was almost as if I was no longer a use to him becuase I was looking for repair on Ice machines… HELLOOOOO I also have a fridge, washer, dryer, dish washer, and im sure 3 other things that they DO WORK ON!!!
BUMMMEEEERRR!!!