Smart Choice Cabinets

Please stay away from this company. Our cabinets were supposed to be done June 26^th. We still do not have them and their phone line has been disconnected for the past month. If anyone has dealt with them and has ideas on how I can get my cabinet doors back, please email me. Thanks

Selecting this company was the biggest mistake I’ve ever made. The website was appealing although I’ve come to find out they can’t deliver many of the services they offer. Shane Alexander came out to give me the initial quote. He had a pleasant, friendly demeanor although this is clearly part of his act to steal your money! This was the first and last time I ever spoke to him. Even after repeated requests for him to contact over the past 3.5 months. My kitchen is small with simple 1960’s oak cabinets that were stained dark walnut. I wanted them painted white. Shane assured me they could handle the job. In fact, he said the job was so small that he felt bad taking the minimum fee and offered to complete other jobs for me! My overall experience is in line with all the other negative comments: tardy arrivals, missed appointments, promises not kept, messages not returned, phones disconnected, arriving without the proper equipment, excuse after excuse and delay after delay. The contract was signed on July 7^th and I was out of work and available for the entire month of July. The contract states completion within 3 – 4 weeks. I was promised the job would be done. We’re now into October and Shane has 70% of my money and only completed 40% of the job. They did paint my doors & drawers but it’s subpar work at best. I have drawer joints that need to be repaired and chipped corners that need to be touched up. I suspect that this damage occurred while they transported my items in their personal cars, shoving my doors & drawers into the back seat and trunk. My cabinet boxes are a complete mess. The walnut stain is partially sanded off, looking as if a 5 year old attempted the job! My hinges are gone because Shane said he would replace them and the handle part of my cutting board was never returned. I’m having difficulty finding a company that is willing to complete the job. I don’t even know what kind or color of paint they used! (There are more than 50 shades of white!) What Shane and Smart Choice Cabinets have put me through is despicable! They are not to be trusted!

THEY MUST CONVICTED OF FRAUD
Let’s go all together to punish and lawsuit Smart choice cabinets: Sean Alexander-​general manager, Tanya-​office manager, Juan-​project manager, Linnett-clerk.The address is illegal also. They have locations now 1701 Fortune str suite «L» San Jose
Everybody suffering from these people. They took our hard earning money and continue will looking for another victims??? Enough is enough.
Let’s go all together to punish and lawsuit Smart choice cabinets: I hiring company, if I can call Smart choice cabinets“company” 05/13/2014.From the beginning company was repeatedly late and also failed to perform the job in workmanlike fashion, including by leaving a great deal of dust and debris behind. This has caused them great discomfort, annoyance and emotional distress, as well as causing a health hazard for all our family and especially for our son, who suffers from allergies which have worsened from the exposure to the debris and dust.
They never return my call, they never keep some promises, they not return my doors at all… They continue layer and still all my money.
Sean Alexander, General Manager, became very apparent after I signed the contract. He is Fraud #1 in his company Customer service is not part of this company. Tanya #2-​Fraud, Juan-#3 Fraud, Linnett #4 Fraud. Everything they state on their website is inaccurate or not true at all. Our cabinet project was a disaster! Shoddy work, wrong stain color, and damage to our walls, and hardwood floors. They not delivery our cabinets «as is My attorney wrote numerous letter and phone calls encouraging. Mr. Alexander voluntarily told us that «they screwed up and going out of business and bankruptcy» and he has no money to return a full refund.
Send me e-​mail !!!

Smart Choice Cabinets did not work for us. Sean Alexander, General Manager, may have had good intentions from the beginning but whatever internal issues that are going on in their company became very apparent after I signed the contract. The work ethic, workmanship, and customer service is not part of this company. Everything they state on their website is inaccurate or not true at all. Our cabinet project was a disaster! Shoddy work, wrong stain color, and damage to our walls, marble counters, and hardwood floors. We ended up telling them not to come back at all because we no longer had the trust or confidence in their work. We had to pick up our cabinets from the shop ourselves. We wrote numerous letters, e-​mails, and phone calls encouraging Mr. Alexander to redeem himself and give us our deposit and first installment back. Mr. Alexander voluntarily told us that «they screwed up» and we will get a full refund. We gave plenty of time and now I am giving my Unilocal review. Please check with the Board of California Contractors before hiring this company to work in your home. Mr. Alexander’s Contractor’s license has been suspended. One star is for the girls in the office.

THE WORST CUSTOMER SERVICE EVER, with finally a decent job of cabinet refinishing. You don’t have the time to read the details of my experience, but after THREE months, our repainted doors are finally back in our kitchen. They do look good (not perfect) and the glass inserts are still not free of paint. They have no idea what a clock or a calendar are supposed to do, and they apparently don’t understand a phone system. They promise a time and date and never show up. They promise skilled installers, who don’t know much. They loose expensive hinges. They have various phone numbers that are sometimes disconnected. It took them THREE trips to return with painted doors that didn’t have crud and voids. I’m grateful to have our cabinets back together, and I’m even more grateful to never have to deal with this company again. The good news at the moment is that their phone doesn’t work, so you won’t have to even begin to call them for an estimate.

The single most baffling and frustrating customer service experience I’ve ever had. And it’s too bad, really. The guys who eventually showed up to carry out each phase of the project were terrific. But the job took forever, we were constantly being put off, no one would answer the phone or return phone calls or give us any indication about the state of our cabinet doors and when we might expect to see them again. More than once the office phones were disconnected, leaving us at one point to wonder if they had gone out of business and we’d be left high and dry. The owner Shane Burdick is also, apparently, Sean Alexander. I panicked a bit after two months and started looking into GSP Inc, the parent company, only to discover that the guy who did our estimate was also the guy who owns the company under a different name. So if you want your cabinets re-​finished AND you want to feel dread, frustration and despair, then go for it. But I’ll say what GV said, but in Latin — Caveat Emptor!

Smart choice cabinets was a pleasant and easy going experience. I would definitely recommend them to my friends and family and anyone else looking to furnish there cabinets! The receptionist that answered the phone was very informative and answered all my questions and concerns I believe her name was linette very good customer service

Smart Choice Cabinets was a very pleasant and easy going experience. The service was very professional and key me up to date throughout the whole business process. I strongly recommend their business look forward to dealing with them again.

I wish I could give 0 stars. My job was a complete repainting of my kitchen. Every step was complicated by lateness, incompleteness, and work being done incorrectly. Employees lied to management about coming to retrieve cabinet fronts and were fired, but this was only the beginning. A 2 – 3 week job took 5 weeks and the final product left my home with primer sprayed on every utensil in all of my cabinet drawers and paint on my windows, screens and ceiling while masking tape pulled patches of wall paint off. Totally sloppy all around! Would never recommend

Buyer beware! While Smart choice does offer a competitive price, they don’t have much else going for themselves. From the start things went wrong and I regret not following my instincts about this. The estimator (the General Manager himself) showed up two hours late on our first meeting and had very little to say except to blame it on traffic. Scheduling and customer service do not exist with this company. They never show up when they say they will, are always late by one hour or more when they do, almost never return calls and will leave you hanging time and time again. Whenever they do show up expect it to be without warning, random and their completion time frame is sure to be tardy. You can’t plan with these people and the final product isn’t without its flaws. I would never do business nor recommend this company to anyone. Smart choice = Bad choice.