South and East Bay Airport Shuttle

I read the negative reviews and I had low expectations.
With big intentions, I planned to call a sampling of airport shuttle services and see who would answer their phone (in case of an emergency) and assess quality of their staff, however after calling two services that never called me back, I suddenly realized it was the night before my trip and I still needed a ride.
I booked online with South and East Bay airport shuttle and the fare was much cheaper (under $ 20) than Supershuttle (under $ 30). I called in the morning since they booked and emailed me a pick up time with only the minimum time at the airport before departure. Since the company themselves recommends three full hours, I phoned the number on the email, spoke to a real person and asked for an earlier time. They said I was the last stop before heading directly to the airport.
South and East Bay Airport shuttle gave clear directions. I was still ready to just drive to the airport if they never showed. (did you read the other reviews yet?!!)
The driver called me right on schedule and told me «ten minutes» Things were good. Then 25 minutes passed before he arrived and I got a bit nervous. They picked me up. Then I noticed we were not headed to the airport and I had a mini meltdown. The driver assured me we would beat the scheduled arrival time. The pickup was quick and we got to the airport ontime. I was correct to want to arrive to the airport early the security lines were ages long and slow, but it all worked out. If I use this co again for anything other than a quick hop, I will exaggerate my leave time to allow more time at the airport than this shuttle co may allow for.

Maniacal drivers. Used them once about a month ago, will never do so again. They severely tailgate other drivers for no reason (i.e., when there is a line of cars in all lanes so the car in front of them couldn’t move even if it wanted to). They try to «mess» with other drivers by blocking two lanes and rudely gesturing at other drivers, again for no reason.
If you want to end up getting wipelash from all the sudden braking and swerving, or if you like fearing for your life as the shuttle drives between two lanes, then this is the shuttle company for you! Otherwise, look elsewhere…

Avoid at all [most] costs. I’m pretty sure they have just one van and driver or something. A friend of mine almost missed a flight when that one van crashed before getting to her, and they never picked me up from SJC despite multiple phone calls assuring me «it will only be 30 minutes, we’ll call you when your driver is close.» Gave up after 3 hours (once they stopped answering my calls) and took an expensive-​as-​hell taxi home.

Terrible service twice in a year. Had reservation prepaid, never called to reconfirm, did not show up, and when called, give lame excuse and apologize they cannot pick me up and will refund me. It cost me a taxi which they refused to reimburse and as you can imagine was much more than a shuttle. When trying to speak to a manager I am told I can reach the owner by email only, no phone, and don’t bother calling them over and over because the boss never comes to the office! I emailed twice. Never heard back. Obviously not recommended and will find alternative when landing in San Jose. SuperShuttle is such a pleasure to work with in comparason. Professionals, good drivers, excellent communication, texting to reconfirm service, check in when ready, … Sadly there are not at San Jose!

Will never use this ‘service’ again. My husband and I have made a reservation for a shuttle from San Jose to SFO twice in the past 6 months. The first time the ride to the airport was fine. On the return trip, when we landed we were told we’d have to wait for an hour. We didn’t like that so they said they would refund us. After about 3 months and multiple phone calls, we were finally refunded.
Since this wasn’t terrible and we ended up gettjg our money back, we decided to go for this cheap option again. This time, the driver was over an hour late to pick us up to go to the airport. They never called us to say they’d be late, we had to constantly check in with them. We had to cancel and get an Über or else we would have missed our flight. When we arrived back at SFO, we called and were told that a shuttle would arrive in 25 minutes. We decided to wait. We waited for 1.5 hours at the airport before a shuttle arrived. During that time we called three times and each time were told they’d be there in 15 minutes. Once we got on the shuttle, we drove around the airport loop two more times before leaving, making it a full 2.5 hours after we originally called when we were finally on our way home. We had to make three stops before ours and the driver had to ask each passenger group for directions to their locations. Another 1.5 hours later, we were dropped off in San Jose. The van was falling apart, making funny noises and generally felt as if it was 50 years old. The driver was terrible. I really felt afraid for my life.
Obviously we will NEVER be doing this again. Will be contacting SFO to get them taken off their list of shuttles and the better business bureau. This is a total scam.

Booked a pickup and they were there within 15 min but that’s where the good times ended.
Took 2 hrs back to Santa Clara including stop to fill up at special LNG station which took us out of the way.
No AC and driver appeared tired and was nodding off a bit while driving 80.

I wish i had read the reviews before booking the shuttle. They are very very unreliable. I booked the shuttle for 11:30PM from SFO to SantaClara. My flight was delayed by 30min so i informed them at 9PM saying that i’ll be reaching SFO at 12AM and please schedule the shuttle accordingly and they agreed.
After landing in SFO at 12AM, i called them and they asked me to wait for 30 min. As i had already paid online for the shuttle, i decided to wait, but they didn’t show up. When i called them, no one was picking up the call. I tried calling them for 15 min but in vain. By that time i had already wasted 1 hour in the midnight, so i booked another cab and went home.
Next day when i called them, they just said sorry and told that i’ll be refunded the next day. I checked my credit card statement after couple of weeks and they had not refunded. When i called them, they told that there was some mistake on their side and they would refund the next day. I checked my statement after a week and still there was no refund. I called them again they told that i would get it in a couple of days. And finally i got the refund. I had to call them couple of times even to get the refund. I’ll never ever use their service again!

Avoid them. They are unreliable AND dishonest. We booked online and prepaid for a pickup at the airport. They failed to pick us up and offered to credit our payment. That was a few months ago and inspite of my many calls and emails, they did not process my credit. I contacted my credit card company, they investigated, and issued us a credit.
NEVER AGAIN !!!

I have been waiting for 1.5 hour (which could get me home and come back to the airport again)! Very disappointed.

I have reservation using this shuttle to go from Cupertino to SFO and back. They called 20 minutes before pickup time said will be 45 min late. Then 1 hr later, they said further delay, possible another 1 hour and asked me to find other alternative. I only have one hour and 45 minutes left before my flight. With driving time, I really need to leave Cupertino in 10 – 15 minutes. Where can I find other alternative in 10 – 15 minutes? So I ended up driving to the airport and park in the long term parking. They said they will refund me. I asked them to reimburse the long term parking fee. They asked me to go online to send a message to manager to do that. I went online the next day to send the message. A week later, I still did not see the refund so I called the office. They said the manager is not in the office and ask me to call back. After a few calls, finally I reached the manager. He said he can refund to me but he is not authorized to reimburse the parking fee unless I sue them. I asked my lawyer to send a letter to them to demand reimburse the parking fee, but they totally ignored it. my lawyer said I can go to small court claim to sue them but with parking fee of $ 250, is it worth of doing that?
By the way, they did not fully refund me ($ 2 short). They said it is their credit card company did that. I asked them to fix their credit card company and demand the full fund. 3 days later now, I still did not see that return of $ 2 to me. I hate to deal with them, for $ 2, I have to call them back again, and again…

Terrible waiting time$$$&!!!
Booked the shuttle for pick up at SFO at 3 pm and finally shuttle came at 4:15 and they are still waiting here at 4:40 to pick up one more passenger
That’s the last time my family is ever going to take this shuttle
This is ridiculous even by bad shuttle services standards!!!@@@@$$&

I have just had the misfortune of using this shuttle to go from Palo Alto to SFO and back. The shortest time they would give me for a domestic flight leaving at 11:50am was 8:20am. Then at 7am I was called and told the van would be there in 20 minutes. I was able to get ready and arrived at SFO at 8am.
The return trip was even worse! I had reservation and they knew that my flight arrived at 8:35pm. I arrived at the pickup spot with my bag at 9pm. and the dispatcher call them and told me to also call because she couldn’t get the pickup time. I called and was told that the van just left and I would have to wait 30 minutes. The 30 minutes turn into 70 minutes then the van went around the airport twice pick up a 2^nd passenger and took us to a parking lot where a 2^nd van took us to our homes.
Basically by using this shuttle I had a 3+ hr wait at the airport leaving and a 1& ½ hr wait to go home.

Really wished for a zero star option. Had used their service several times. I thought of them as the ‘underdog’ in the airport shuttle industry and was happy to support their business until one day. I booked South and East Bay Airport Shuttle for an international flight, followed their recommended pick up time. Driver was 20 minutes late and he didn’t bother explaining /​apologizing. At drop off, he kinda ‘warned’ me that one of my luggage was oversize and I should have paid for extra baggage. Guess what? I called the company before I booked their service and I was told the baggage policy will follow the airline policy.
Never mind that. recently booked their service for a business trip. They are running some specials for the private charter for only $ 39. Requested pick up time at 7.55am. Once reserved, received an automated email that the pick up will be 7am. Called the office and was told it will be ‘taken care’ by the supervisor. Waited for 14 hours and after numerous call to the office (who in turn calls the ‘phantom’ supervisor), I was told the pick up time has to be 7am or I can cancel. What the heck? Waited from 9am till 10 pm for a confirmation that the pick up can be for next day at 7.55am and that’s the solution. Grudgingly informed all the parties that everyone has to gather at 7am. Guess what? Shuttle didn’t even arrive until 8.05am.
NEVER AGAIN

Yikes! Run away, run away! Driver picks me up at the airport and ASKS ME DIRECTIONS TO MY DESTINATION. No lie! Also, no GPS, no map and no clue. And now, after 10 years, no more business from me. Happy ending: found an app, found a driver, found peace of mind from knowing I never again have to use this lame, lame, LAME excuse for a shuttle «service».

This service is a joke.
Booked pickup for 11 am, shuttle shows at 11:40 am. Without gas.
I am the only person in the shuttle, driver says we are going straight to the airport. But suddenly we are driving in the wrong direction. Driver says he is empty on fuel. We start passing gas stations, and I ask again. Apparently the shuttle only runs on compressed natural gas so we have to drive 15 mins out of the way to get gas. My flight is at 1 pm so I realize we are not going to make it with a 30 minute rt detour to get fuel. In a panic, I explain to the driver that I will need to be let out on the street to get a cab. He resists, and continues to drive. Finally he says he will have to obtain permission from his manager to let me out! He pulls over to call his manager and I grab my bags and run.
The most unprofessional service I have ever dealt with in my life.

Unfortunately there is no zero star option. Stay away. Far away.
They do nothing right except for taking your money.
Booked online. It was indicated I would get an email confirmation by 9pm. It gets to be midnight and still nothing. I call, and am told not to worry and the confirmation will come at 9am. That goes by, nothing. Call back and still told not to worry and I’ll be picked up at 6pm. Long story short, I get picked up 1:15 late and lied to about the traffic on the highway. As if we don’t know what’s going on with the highways. Nothing on maps and of course we get back on it and there is no traffic. Bold face lie!
Actually seeing how the driver gets lost every other turn despite following the GPS does explain why he was late.
So I get in this squeaky van. Every imaginable dashboard warning light is on, including the tire pressure warning. Which explains the wobbling. First thing I go to cancel my return pickup. Canceling 2 weeks in advance costs 5%. That must bring them more than actual rides as I can’t imagine anyone booking a return trip not canceling once they see the situation.
So now, I am writing this in a squeaky wobbly van going down 101 doing 70, barely 10 feet behind the car in front. I am sure the breaks are in good condition.
So, yeah, stay away.
Oh yeah, and after the ride, the driver accosts you demanding a tip. Apparently that’s the only payment they get. Classy operation.

After a long day and even a longer flight i turn up at the shuttle stop. I am actually typing this while waiting for the shuttle to turn up. Unfortunately I booked this shuttle without checking on Unilocal and it happened to be a two way ride. Enroute to the airport they were 40 mins late. And on the rerun journey after a 20 min wait I called them up. They said they don’t have a van after midnight and I could expect the next one after an hour.
NEVER EVER BOOK A RIDE WITH THEM.
Now I need to pay these taxi guys what ever outrageous number they can think ok.
Unilocal should really have a 0 star rating

When I called I was taken care of, I went to the website and made my reservation. The car came on time. And made my flight!
The drive was pleasant and it did not take me long till I got to the airport

Reckless driving tailgating and extreme high speed in construction zone putting drivers as well as the shuttle’s customers’ safety at risk.
I called the 800 number and reported vehicle # and location. Informed me they would call the driver to see what was going on and then hung up on me. 7÷10÷14 10:02PM Van #246 on hwy 101 northbound.
Charter, corporate, and personal travel will easily default to other vendors…“that was easy”

If I could give it a quarter star I would. I work for a hotel that constantly uses shuttle services to SFO and other surrounding airports, and this by far is the worst I have dealt with. A guest scheduled a pick up from our facility for 7:15am, he called the shuttle service at 7:25am to find out why they weren’t here, the driver said traffic. The guest had no choice but to find another mode of transportation because now it was 8am.
When I called the shuttle service to cancel for the guest the dispatcher told me that they would not refund the guest even after being an hour late, then he hung up on me. I called back and the dispatcher proceeded to tell me that the driver is outside waiting for the guest, through our security cameras I could see that there was no shuttle outside and the dispatcher proceeded to argue with me that the driver was out front. After 3 minutes of back and forth with the guy, the shuttle finally pulled in the driveway, at which point I told the dispatcher the guest had already left with another ride to SFO. He then grunted and hung up on me again.