South Bay Materials

These people are so helpful and patient. We are redoing out front yard, and really don’t have a lot of knowledge in this area. We wanted to put in some stone stepping stones and they explained how to do it with some rock and sand. We have been back multiple times b/​c apparently we are also spatially-​challenged and don’t know how many we need for our space. The prices seem fair and they have a very large selection. Minus 1 star b/​c if you show up on a day that the pallet of stone you want has too many open with small pieces that aren’t what you need, they won’t open up another one until they sell those. On one hand I understand, but on the other I needed large pieces for my installation and this was inconvenient. However the pluses far outweigh that as the only minus so we will be back should we ever be crazy enough to try to do our own landscaping project again.
They also sell gloves for reasonable prices, in case like us you show up to dig through rock and stone piles without any (did I say this wasn’t our area of expertise?!).

While remodeling my yard, I found myself driving around town with the contractor to various material suppliers. I found these guys to have best combination of price, selection, and service.
On a particular afternoon, we spent hours at the facility, because we (read: wife) couldn’t make up our minds about stone selection. The friendly staff babysat the kids for us! They turns the TV to Disney Channel, gave the kids drinks. Very helpful.

Went there today, after having had a very disappointing experience at Mountain View Garden Center. South Bay Materials not only has a very large inventory and selection, but also great customer service. Prices were competitive on bark/​soil with other places, but their rocks/​stones/​pebbles were lower (some cases, much lower). I will recommend these guys to all my friends/​neighbors/​colleagues.

After pricing flagstone at 3 different places, this place really stood out. No one trying to sell you anything, but everyone went out of their way to be helpful. They were helpful in terms of estimating how many tons of base rock, sand, and flagstone would be needed, and were straight forward with the different options. I was really impressed.

Due to the drought, we decided to get rid of our large lawn and put mulch and rocks in place of it. Doing the work ourselves and not having a clue what we are doing, went to South Bay Materials with only measurements. Picked out what we wanted and gave the man at the counter (didn’t get his name, but super nice!) the information and he figured it all out for us. A few days later left the boys at home to prep as I was designated runner, (phew!) and had to make three trips for mulch. Every time I went everyone was so nice! We still have more to do with rocks and I am happy to be the runner! Good prices, too!

We’ve been working with them on the landscaping project for the last few weeks in our front yard. All of our experiences with them have been outstanding. Excellent service from all the people, particularly Andy and Jackie. Good selection. +1 for being open on Sundays, and their delivery guys were cooperative and very careful about our trees. I have no complaints!

Was a regular customer. Roll up today and they tell me they won’t load my truck. Mike was so RUDE. Made me wait 30 minutes to explain to me this apparent change in policy. Told me «I’m not listening and I don’t understand». Yes I understand that they have lost a long time customer. My suggestion that they post this new policy was met with only scorn. Nice

This place is great. I needed some gravel to fill in paths and hadn’t bought enough at lowe’s so I decided to give this place a shot. I took my 4 year old son because 4 year olds love rocks. He was in heaven! Everyone was so nice too, especially Eddie, who let him advance the tape in the calculator and «help» lift the bags into my car. Awesome experience and great products.

South Bay is great! Great service! Great materials! I love South Bay especially because they always do their best to help me, even with my lack of preparation. They’ve often helped me at the last minute!

I was looking for stone fill for a fencing project at my house and came across South Bay Materials. I stopped by their location and wandered around their yard. They have a pretty wide assortment of stones and material, and all of it is neatly kept. After stepping inside, I explained the project I was attempt to undertake and they were very helpful in figuring out some rough fill needs and pricing. After it looked like it may out of my budget using the fill stones they have available, they even referred me to as secondary source to check out. They where very understanding, and very interested in trying to help me complete my project. Great customer service! When my next need for landscaping material arises, I know I’ll be back at South Bay Materials.

anI’m a new homeowner & they totally treated me with respect, answered my dumb questions & gave me information that I wouldn’t have known to ask.
Great customer service, both Jaque & Andy!

I have had nothing but good experiences with South Bay Materials. When i’m working projects that i am not exactly familiar with they happily answer dumb questions. They run a clean and safe site. I highly recommend them.

The worst customer service I have EVER encountered in my life. Mike was so rude. Take my advice and go somewhere else where you are treated with respect and are valued as a customer.

They have HUGE collection of construction and landscaping materials — rock, sand, gravel, boulder, stone veneer, you name it. Only reason I am taking away one star is their customer service. I am sorry to say that people working here are kind of aloof and goofy, never say hi with a smile. It’s more like — ‘what do you want’, than ‘how can I help you’. Anyway, other than that — this is a gold mine for people looking for materials for hardscaping or for home improvement.

I think this company has a lot of what most average contractors might need in the way of landscaping rock, block and some bagged materials. The only things that got me pissed was the lack of customer service to load heavy materials and the willingness to find or get me what I needed. There isn’t much persevere towards the customer’s needs. My impression was that they really don’t need or care much to have new or more customers.

I’m a contractor. And, like always planning way too much for each day. Today, had me in SJ needing 3 cyds of concrete sand for a large paver project. Long story short, Friday afternoon/​evening was my only chance to do this. As I made my way over to SB Materials, I realized I wasn’t going to make the 5 PM closing. I needed the concrete sand, no chance to get it at all the next couple of days before work commenced.
So, I called in, and finally got Mike, who said he’s wait for me and keep the gate open. Not only did he, he promptly helped load the material, and we chatted a bit. Now that’s service; on a Friday evening no doubt.
Extremely grateful, and if I’m doing jobs in the south bay again, there’s no doubt where I’ll go for my bulk materials.
Thanks.

Well, the women at the front desk are Jacque and Patricia. One of the loaders is Andy. Mike is one of the shift leads, the rest of the staff I don’t know because they’re day weekly workers. All of these people have been extremely helpful to my wife and I over the last four years since we started a huge backyard project. We’ve spent probably 15,000−20,000 dollars there and they all know it, which is nice because we feel valued when we show up there. They all call us by our first names but still are extremely professional.
Jacque, well I have to say, she knows her stuff. Trust me, if she tells you how to do something LISTEN TO HER because regardless of what it is, she’s going to be right. The once or twice I didn’t listen to her has shown disasterous results. Mike is a great guy too (for a Giants fan), he’s cut me some decent deals on out-​of-​stock items.
The loaders aren’t afraid to work. If you need help with something then they jump to help you. The one bad experience I’ve read on here; I can’t believe whoever that was, that they’re still there because there’s no way Mike would let anyone get away with mistreating a customer. Mind you this is all from a weekend perspective. Not sure that happens during the week.
When I first started my project I didn’t know much of anything but they helped me every step of the way and never talked down to me or expected me to know something I didn’t. I can’t say that about some of the other rockeries that have some surly people who just want you out of their hair.

Great place. Super helpful and nice. The «loaders» are great and helpful. Love the service. The only complaint is that it is kind hard to find, but don’t let that deter you.

This has been our go-​to place for bulk gardening materials. Always a quick drive through with no lines, decent prices, nice selection, and helpful staff.

Today I needed some dirt and mulch for a new raised-​bed garden plot, and I had a surprisingly hard time finding businesses like this. You could call it landscaping services, a rockery, gardening supplies, bulk materials, or just plain dirt — and it’s labeled differently in just about every place, it seems.
Just a quick trip, but nothing but good here today. Quick, friendly service on the phone, at the sales counter, and in the back lot, all just a few minutes before closing time on a Sunday, even. I was in & out in about 10 minutes.
This place is open 7 days a week, until 5pm most days and until 3pm Sundays. They stock everything from rocks to dirt to compost to mulch, and they have many varieties of each. I bought ½ cubic yard of planter soil (looked like their 2^nd-​best dirt, or so) for about $ 25.
They load your truck for you, minimum order is ½ cubic yard (they have a front loader bucket sized for it, so it’s really fast), which is all they’ll load into a small pickup if you’re getting something heavy like dirt. I think you can fit a bit more if you’re getting something lighter like mulch, but I’d call to be sure.
Without a doubt, their easy location and wide selection of landscaping materials means I’ll be back.