Stainmasters Carpet Care

We too got the living social «discount», but it just turned out to be a bait and switch. He showed up and started giving my wife some story about how the coupon didn’t cover this and that and if we wanted it done properly we would have to pay more. I would have tossed the guy out on his ear, but my wife is more forgiving.
I think this guy runs a shady business and I truly hope more people read these reviews before calling him and get screwed out of money the way we did.

I scheduled an appointment between 9am-​12am on a Thursday. And here’s how the whole day transpired.
1. I got everything ready by moving the furniture out of the way into the garage by 9am.
2. I waited till 10:30 nobody called and when I checked they said they will come soon.
3. I called again at 11:30 no one to answer the calls. After repeated calling I was told the somebody is on the way and should be here any minute.
4. I get a call after 12 from the guy on the truck and he said he just finished another job and is on his way. When asked why this was not communicated earlier he bluntly asked if he should even come. I said yes. He shows up around 12:30.
5. He goes about trying to sell all sorts of stain treatments in which I was not interested. He said stairs were not included I said fine and just wanted the carpet cleaning I purchased.
6. He went on saying that since one of the room is not vaccumed he will charge extra. I asked him to point me where in the voucher it was mentioned that rooms need to be vaccumed. He was very arrogant and said that’s what it is.
7. I said I’ll take care of vaccuming and asked him to start his job in the room that was vaccumed and he started saying that the carpet will be the same even after his job so why even do it. At which point I said this whole deal appeared to be a fraud and he walked out without doing his job.
8. I called the company and reported and they called me back and told me that they claimed to have «recorded» the conversation and that I appeared to be rude. They offered an appointment for another day.
I felt unsafe and declined the offer. I feel this whole offer was set up to force customers to buy add on products and if you decline then they will make it very difficult. The fine-​print did not explicitly mention about the vacumming the rooms, stairs being excluded. All the more HOW CAN THEY RECORD THE CONVERSATION WITHOUT MY CONSENT.
Never going to fall for these carpet cleaning deals.
Thanks
Prasad

I also bought the LivingSocial voucher for $ 75 and was surprised when the guy told me that it only covered two stain removals and didn’t include the hallway (my house is only 1100 square feet, and the three rooms I was having cleaned didn’t come anywhere near the 750 sq ft included in the voucher).
I ended up paying an additional $ 65, and the guy showed up 10 minutes before the end of the 3-​hour window I was given, and then didn’t even do a very thorough job (didn’t even move the coffee table! The last guy who cleaned our carpets even moved the couch!).
This is definitely the last time I’ll be using Stainmasters!

I found out about Stainmasters Carpet Care through Living Social. Mike from Stainmasters came out and cleaned my carpets throughout my house. He was very professional and did a great job! My carpets had a lot of dirt and wear, but after Mike finished, they looked brand new. Needless to say, I was very happy. I have cleaned my carpets several times myself, but it always seemed to leave a lot of water behind that took a long time to dry. Not the case with Stainmasters; fast drying and left with a clean, fresh smell. I would definitely hire them again!

Mike Marinucci represents the epitome of what customer service should be. Our carpet suffered severe water damage recently. The time and effort on his part to make sure he had done everything possible to eradicate not only the excess water, but the ensuing smell brought on by the damp carpet, was very much appreciated. I would highly reccommend him to anyone in need of carpet cleaning services. In fact I asked him for extra business cards so I could do just that.

I had to rent out my house this month and my carpets were wrecked. I got a great deal from this company by becoming a fan on Facebook which saved me a lot of cash on the cleaning. Mike and Casey made our carpets look almost like new — highly recommend these guys!

My carpets are awful. My 5 year old has been evil and cruel to them; lost his dinner on them, poured juice on them and danced the jig on them with muddy feet. Its been years since its last cleaning, so my expectations we beyond low when I stood in my living room with Casey (from Stainmasters). With a smile and a laugh he told me he’d do his best, because I didn’t hide that I knew how bad my carpets were!!! He was clean, professional, polite, funny, nice and my carpets have never looked so good. Seriously, I could not have asked for a better job. Afterwards his instructions and suggestions were exactly what I needed. Thanks Casey!

We got our 3-​bdrm cleaning coupon from Groupon. The guy showed up, cleaned the carpets we paid for, and we then paid the $ 6 tax we owed. Pretty simple, not much drama here, and no need for a negative review.

I was so unexpectedly happy with my service from Stainmasters in San Jose that I wanted to make sure others knew how great they were too. The quality of service was well beyond my expectations. My carpets look like new after a years worth of living and breaking in a new puppy. They were fast and easy to book and the service was great. I would definitely recommend them to anyone.

I was referred by a friend and i have to say i was pleasantly surprised! the guy that helped me out was friendly, efficient and professional! Now, I’ve had some major parties at my place and as we all know, drunk idiots drop and spill all over your carpet. Needless to say my carpets looked pretty disgusting! i had Stainmasters clean my carpets and it looks brand new! I recently had a party and my friends and family thought i got new carpet and complimented me on how clean it looked! THANKS STAINMASTERS! i highly recommend

I was referred to stainmasters by a friend and was pleasantly surprised. My carpets were way over due for a cleaning and they were able to get the stains (from my dog) out of the hallway. I had a professional experience and would use them again. He was friendly and finished pretty quickly.

We also purchased a carpet cleaning special for $ 75 from Living Social for StainMasters. I too was surprised to find out that there was an extra charge for removing additional stains. I told them and Living Social that they needed to revise the wording of their contract so that it was easier to understand.
We had them clean our living room, dining room and office. Our office had a lot of stains. When we had it cleaned previously the company that cleaned left it so wet that I think it got mildewed. They cleaned it so well that it looks like new. Their customer service was excellent. Our technician was very nice, very clean and very professional. When he left he told me to call them if I had any problems.

I will echo what other «victims» of Stainmasters have written about the quality of the service. The «owner» of Stainmasters actually threatened to sue me for slander for the review I had written earlier. WOW! now that’s customer service. Fortunately, Living Social did refund all my money after offering me 20.00 in so-​called «deal bucks».