Summit Bicycles

I could not be happier with the customer service that I received from this store.
I just bought 2 bikes here — one for my 12 year old daughter and another one for my 6 year old son.
The manager, Mykle, took the time to find us the perfect bikes that fit our need and our budget.
Not only that, he went above and beyond to even deliver the bikes to our home all the way in Milpitas!
Prior to this store, I had checked out several other bike stores, and none of them offered this level of service, even though their bikes were actually more expensive.
Great deal, great service — perfect combination!
I am definitely going back there for all my bike and bike accessory needs, and I think you should too.

I found Summit Bikes when I needed to replace my Bontrager helmet and gloves after they were stolen. Replacing my accessories was simple and easy.
Today I decided it was time to get my son a new bike and with my previous experience I knew I needed to go see the staff at Summit Bikes.
Everyone I worked with was helpful, knowledgeable and friendly. My son even got to test ride his bike! The bike was a great value and with Summit’s commitment to customer service I feel I got far more than just a bike.
The bike, rack, and new helmet were priced competitively. But what I value the most is their commitment to doing right by the customer. They helped me install my new bike rack, fit my son’s helmet and bike.
The Trek sign outside may be confusing but know you’re walking into Summit Bikes, a top notch bike store loaded with everything your heart desires.

This is a great bike shop with a knowledgable staff. I had to take advantage of the Trek warranty on my frame. They worked with Trek to replace my frame with no hassle on my part. They have an excellent service department and are always helpful with tuning and adjustments.

I had a great experience the guys were very friendly and knowledgeable. I knew from the get go what bike I wanted did my research beforehand but still had some questions in which the guys answered. They had my bike in stock and the color I wanted ended up walking out with a trek x-​caliber 8 very happy.

These guys were really helpful and they changed by electric bike tire in a jiff. That means real quick like.
They also have an awesome electric bike by Trek to check out. Zoom around the parking lot!
I will be coming back if I have a tire issue.

Have to say I had a great experience buying my wife’s Trek 7.3 here. I was looking online for the best deal, when I saw that a third party site (bike exchange) showed it listed at a vey good deal. The bike was neither in stock nor was the price accurate according to Michael, but he honored the price anyway and ordered the bike from Trek. It was delivered a couple of days later.
I have been in a couple of times afterwards and have had great conversations with the staff trying to learn more about road biking for myself.
Although the prices aren’t great in general, the store is well appointed and the staff is knowledgable and friendly. I will definitely be back in to loom for accessories and other gear.

I walked in just looking for a bike, I am not an expert rider and I really wanted to see what is all the hype. I walked in really ready to make a deal. Until I I was approached by one of the employees and his lack luster attitude.
The employee was very tall, professionally dressed with glasses and a beard (I’m describing him because I didn’t catch his name”. He greeted me and I began by saying I am here just looking at bikes, to which he asked me what I was looking for I am new to the new bike trend and mention things like just riding around, for the weekends. I never knew I could be pretty much belittled by a person for asking simple questions but I was. He was more concerned with making a sale which is totally what I was going for to but he really put me off to it. I am not sure if it was cause I was a male walking in to perhaps because I am Mexican but when a white customer walked in and he began speaking to her after he was done with me his demeanor changed. To be perfectly honest I get it that bikes are awesome and if you are going to buy one I should have done my research but I think this guy was on the cusp of being a borderline raciest the way he was treating me.
I would like to say that the selection of bicycles are amazing and that after I was done with the one guy I talked to the spanish shop employee and he helped me out better, but to be honest I really feel like this guy needs to get it together and work someplace else.

Went in the other day to get a new pair of gloves. I figured I would help support the local bike shop instead of buying online. As I am looking, I overheard the shop guy telling a guy that if he wanted the shop to replace the tube on his bike it would cost $ 15. I had to stop the guy. I told him I would replace it for him and teach him how to replace the tube himself if he bought the tire levers. No charge from me to teach him.
He said that is a way better deal. So outside we went with his new road bike. I showed him how to change it as he did it himself in 10 minutes. Yeah I taught the guy in 10 minutes how to change his tube and your greedy guy said it would be a day for $ 15.
If you are gonna offer that service, get real on costs on charge $ 3 in labor, you know it is nothing to change a tube or a tire. Don’t be greedy. Because you got greedy I bought my new gloves at REI and saved $ 10 plus I got points for my next purchase. I will not be back and I will never buy a bike from you. Get your prices right.

I arrived five minutes to closing time on a hot afternoon to the Trek Bike store on Curtner in San Jose, desperately looking for help, thinking it would be too late to get my bike fixed with six miles for me to get home. What I found was the most curious, friendly and professionals at the repair department of this store.
Joe, Mike and Aaron made my difficult time very pleasant. Joe took it upon himself to set me up with a new tire, tube and excellent work ethics at a reasonable cost. When it was time to pay the computer was down and the front desk clerk requested to pay with cash which I didn’t have; Joe said no problem, that he would take all the information from me and that he will charge my card the following morning. It didn’t take long for me to get back on the road thanks to Joe and his coworkers. I’ll be back for more excellent service, you can count on that!
Fernando

This store has terrible customer service — I bought the top of the line tire for my mountain bike and told them it got a flat immediately on my ride — within the first ten miles of a trail and I called to tell them that I thought there was a problem with the tire and they told me that flats happen and basically too bad — they did not offer to say come on in and we can see what happened — nothing — I took it to another bike shop and they told me that the stem to the tire was faulty — I will never shop at this store again — this was the second time that their customer service was bad !!!

A+ all around! Love the new store, and everyone is always so attentive and helpful. I recently brought my road bike in (that I bought at the LG, Summit location) for some TLC and couldn’t be happier. I never once doubted their suggestions or replacements parts or felt that they were up-​selling me. I couldn’t recommend this place enough!

Went to replace a seat post clamp… they didn’t have the correct part for my bike, but made EVERY effort to make sure I was pointed in the right direction to solve my problem. Great customer service!

I purchased my Trek at the Los Gatos location. Loooong story short the bike does not fit me. After attempting a ride today and being in pain I decided to go to the new location to see if there was anything we could do. Who wants to ride a bike and be in pain? I am so glad I came here. Randall and a young gal with glasses, sorry I don’t remember your name but you were really sweet helped me. They have a good bike mechanic named Joe there as well. I spent less than an hour there and got the situation all worked out. If you are in need of a bike or accessories don’t bother with the other Summit/​Trek stores just head straight here. You will save time, be treated nicely and you will be so glad you did!

Outstanding customer service!!! We were trying to get a bike for our son and Felicia helped us out and she really took the time to explain our options, we have been going to other bike shops but this one was definitely outstanding. We will be getting our son’s bike here and my husband’s bike as well.

Be careful. They relocate to a new shopping mall, though there is no update in their website. I think they may also change the owner! The stuff is totally new, I never see them when I bought my trek this February. Actually I don’t like the old one, the stuff is not useful, even recommand the wrong size to my girlfriend, tune up service can not solve the issue at all. However, this new store looks much better, stuff are nice and friendly, Michael help me to fix the issue on my bike and replace one recall part for me. Great experience for this visit.

Beware. They’re not there! They aren’t at 111 curtner. I walked my bike 2 miles to get it fixed there after Unilocal said they were the closest one. They moved 3.5 miles away.

I came here around noon today to just look around. Somehow, I ended up with a bike on the way out. Well, it is actually going to be shipped out since I didn’t want the one that they had in the store. Anyways, when I first arrive, I was greeted by Felicia. She asked if I had any questions and when I found the bike that I wanted, I was able to take it to the back to try it out. I ended up really liking that bike (the Trek FX Seven 3). It was perfect for me.
Obviously, I didn’t know too much about bikes so Felicia and the store manager, Michael were both extremely helpful. They were really nice and answered all the questions that I had. They gave me all the possible options and when I didn’t know what it was. They went to find something similar so that I can see what it is like.
Overall, I really like this place and their service. I mean, I obviously didn’t know much about bikes. But both Michael and Felicia really helped me out. They answered all my questions and helped me with whatever I needed.

@ Ian C.
The interaction and transaction is not complicated…
Services (specifically) requested:
Replace rusted hardware (nuts and bots, etc.)
Std. Tune
Services received:
Rusted hardware — NOT replaced
Tune — done
Accessory parts removed — NOT requested /​NOT authorized /​NOT communicated
Sold new parts — N/​A
For the record, none of the «major» parts on the bike were damaged /​corroded. It was a simple hardware replacement and a normal tune-​up; neither of which are difficult to understand or execute. The only reason I didn’t do this myself is b/​c of lack of personal time (which is why paying your shop is, was, a matter of convenience, not necessity).
I appreciate the offer to replace the removed parts and to train your staff on proper procedures and protocols. But I’ve found a better shop that already operates at this (minimum) standard without the additional iterations, touch points, headache, etc.

We recently bought 2 bikes here. I had no trouble with mine but when my husband picked his up, it wasn’t put together properly. What’s up with that?
Also, one of the guys was pretty rude the first time we were there and we did complain. After that all was fine.
Service has been good and we love our bikes.
They take American Express but will tell you that they don’t, which is wrong. Either take it and shut up about it or don’t.

We came to TREK on a really spontaneous weekend when my husband all of a sudden said… «Let’s get ourselves road bikes, honey»… I’m like… «uhmm. Sure».
We went to this store. The guy who assisted us was Alex (i think)… and he took his time explaining to us what type of bike is best suitable for us.
It was from a Mountain Bike to a Hybrid Bike to a Comfort Bike… and the winner of it all. Road Bike…
YES!!! we are so happy of our purchase. And we got a really good price and a good discount on the accessories and the bike itself. We were a few days early before their sale but he still gave us the discount.
Customer Service is big in this store and That’s why we went for them.

Came in only for a minute so that my friend could get a tune up on his bike. It was doing some clicking thing. The guy replaced it and then we were on our way. What we should’ve done was test out the bike before we left because on the way home, he started hearing and feeling the clicking noise again.
A previous time that my friend had a check up on his bike, one of the workers took the bike out into the parking lot and rode it around to make sure it was okay. My god! This guy was awesome on the bike! In just a split second, he had already backed up the bike and went a different direction. He definitely knows what he’s doing with bikes.
There’s also a check in offer! :)