Suntrek

I’m not sure what you could say that is bad about these guys. My pool guy recommended them for pool solar and prepped them on what I needed. The guy came out, took measurements and asked me a few questions about what I wanted in terms of temperature. I had already met with three different vendors so my questions were pretty specific and the guy knew his stuff.
The price came in WELL below what others were offering. I was a little worried about the stuff that was left off, like the variable speed pump, but they assured me it was fine. The work was scheduled within two weeks and the crew did everything in a day. They were quiet and clean.
I had one problem with a leak from a cracked pipe. It was pretty minor but I noticed some wet spots on my roof after a week. I called the office and they sent someone out right away who replace the part quickly with no questions asked. I don’t know what the other reviewer is saying about post installation support because it was great in my case.
I’ve now had the system for a few months and it’s worked flawlessly. Our water is consistently 85 degrees every day and we haven’t even had to put our cover on at night. Overall, I think it is a great value and I’m looking forward to extending my pool season into the fall. Also, given how smoothly pool solar went, I will also be calling Suntrek for PV solar when the time comes.

We hired Suntrek at the recommendation of our roofers to remove and install our solar panels when the roof was replaced.
We have two major complaints with Suntrek:
1) After observing our PG&E records for a year, we realized our system’s output was a fraction of what it had been before their re-​installation. After their own electrician came out to assess the situation, the panels needed to be completely rewired. However, the system afterwards was still not operating at its full capacity. We hired another contractor (at our own cost) who found more irregularities that were compromising the system – and finally brought the panels up to their full capacity.
2) When we asked to speak to the owner, his attitude was sarcastic and belittling – he yelled at us through most of the phone call! He refused to acknowledge the validity of any of our input, even when we had an independent solar contractor’s notes and diagram of the bad wiring (Suntrek had ignored our request for a diagram). The owner adamantly refused to give us any compensation for lost production of electricity and for our own expenses in getting the system back to full capacity. It seemed to us that he bullies his customers. Not a good business practice!
This is my first negative review on Unilocal– I am writing it because I don’t want other people to go through the traumatic experience we did with Suntrek– and particularly with its owner.

I cannot say anything good about these guys.
They’re post-​installation support is simply non-​existent. Once they leave, you are on your own.
Keep looking, there are better options available than these guys.

Suntrek Solar was the chosen sub-​contractor for a big solar electric/​pool thermal install at our home. I am very very please with how quickly our 20,000 gal pool heated up. We barely used the pool this summer (San Jose, Ca), due to the cold water temp. Additionally, the electrician «Ryan» did an outstanding job keeping in communication with me during the final stages of «start up» and teaching me how to program the timer/​controller. They truly understand water flow rates and the necessary square foot of solar panels needed to operate very efficiently !!

I went with Suntrek to install 450 sq ft of thermal solar equipment for my pool. Steve, the sales professional, was very knowledgeable about the product and the benefits I would receive. The pricing came in a bit higher than other bids I received, but we were able to come to terms with a price that fit my budget and was acceptable to Suntrek. The actual install went very well and Ryan, who handled all the electrical work, was a star. He ended up upgrading my hard wire panel to a wireless for very cheap and was very thorough ensuring everything worked properly. He also offered his direct phone number in case I had any questions in the future on any of the functionality of the system. All in all, I am very happy with Suntrek and would highly recommend their product/​services to anyone interested in a solar system.