The Screen Shop

These guys were very quick and professional. We needed our screen doors rescreened in order to sell our condo since it had a doggie door in it. They said they do not do house calls for screen doors so we dropped it off on Monday, said it would be done by Thursday and it was actually completed a day early on Wednesday. They also helped us get new sliding door locks since we misplaced the other ones when we installed a glass doggie door. Very helpful people and very professional.

These guys are great. I had 3 failed windows that Milgard agreed to replace if I paid for installation. They took the job and gave me a fair price for the install even though it was a small job that other shops just ignored. This is good for business as if I ever need windows in the future, they will be first on my list. The installer, Ricardo I think, was on time, quick and helpful.

The people here are awesome. We’ve had screens made and repaired for many years and recently I made a mistake in a measurement and not only did they help me understand what I was doing wrong, they redid a screen to make sure I was 100% satisfied. Kudo’s to the whole crew at The Screen Shop. Julie was the person that waited on me this time; but everyone has a professional and positive attitude to help customers.

Did a nice job on our screens for our doors and also created a new screen for our kitchen window. Love the work they did. No problems with these guys whatsoever. Would recommend to others.

This is an updated review reflecting our final overall experience with The Screen Shop after our screen door installation.
I am upping our review to 4 stars based on the fact that our installation was completed in a timely and high quality manner. The installers showed up 5 min early to get working on the front door screen installation, and the whole job was completed in less than 30 minutes. The installers cleaned up after themselves, were very friendly, and did a wonderful job.
Thus, despite our initial communication issues with The Screen Shop, the finished product looks great and we are happy with job they did on our front door security screen installation.

These guys are awesome. Got their name from the Milgard website because I had a maintenance issue with one of the windows in the home we bought. It took a couple weeks to get the appointment scheduled, but they were great, called ahead of time to let me know exactly when in the hour window they would be there, and once there he was able to fix the issue in about 2 minutes. Took the time to do a little preventative maintenance on some of the other windows that I’m not having problems with, and out the door in about 10 minutes. Charged me half price on the service call. I was really worried I was looking at buying a whole new window, but now I’m only out the $ 50, a great deal. Highly recommend these guys.

We have been very happy with The Screen Shop. In particular, John has exceeded expectations on a few occasions, from our window installs — which presented a few challenges — to a service call a few years later. He comes with a smile and a story and is always exceedingly professional. He really cares and goes the extra mile. Don’t hesitate to do business with this family owned business.

We wanted a particular type screen saver for our Anderson sliding door. JoAnn looked all over for us and came up with a close design. After we saw it up close we decided against it and JoAnn promptly refunded our money. It is great doing business with trustworthy service oriented people.

Took some screens here to be repaired. Three screens, $ 90, two business day turnaround. Excellent service — would highly recommend.

I should have checked Unilocal before going to the Screen Shop.
Terrible service. They could not care less about my business. Poor communication and false promises. Well, actually they lied to me. Told me screens would be done a Friday. Called them Friday, said they were «putting finishing touches.» No problem I thought, and I gave them all of Saturday and most of Monday to finish.
I arrived at the shop Monday at 3 pm. Screens weren’t done. Had to wait 45 minutes for them to finish the work.
In the end, the screens are of acceptable quality. However, the false promises and general poor attitude of the staff mean I won’t be coming back.
In fact, we need to have 20 double-​hung windows (ie, Marvin, and expensive) replaced on our house, and I will gladly make the drive elsewhere to meet with a different shop.

John was great to work wth. He repaired a lock on a Marvin sliding door that two other repairmen told me was hopeless and to replace the whole door. It is great to securely lock that door. He also did repair work on two 1930’s windows rather than tell me to replace them. Customer service is amazing as is quality of work.

Thanks to Joe for excellent customer service and for doing what the Mobile Screen Guys refused to do. You listened to us and found a solution. The screen over the Juliet style balcony was custom made and looks beautiful. Best of all it was done fast and for a very reasonable price.

Went there today have a odd screen door size so lowes & Home Depot couldn’t do anything for me. the lady that helped me out at the screen shop was either in a foul
Mood or rushed not very friendly I get my screen door back in a week the parts so we will see stay tuned. i keep hearing they are nice but didnt feel that vibe I felt like I was imposing on them for asking screen door questions your the expert that’s why I came to you duh!

Totally surprised how bad the service was and how rude they were. Like Jennifer D’s review talking to them on the phone was incredibly difficult and rude. The person coming out to the house was similarly rude and unprofessional. He was complaining that he was scheduled for a repair job and wanted to go out with his buddies instead. Considering how many positive reviews there are, we were incredibly surprised.

After a few mosquito bites, we knew it was time to replace our warped window screen and get a new one. We called our HOA and they advised us to come here, which was close to our house. We took the old one in and in less than a week, we got a new one. Under $ 50. Yay, now we can sleep soundly!

Purchased several replacement windows from them, as my old ones were difficult to open and had seals broken. Decided new vinyl ones would be better.
The father of the family run business came out, measured, and made suggestions for the best choice for my needs. Out of three bids they were able to come close to the lowest so I hired this company. Windows are great. The people who own the business are pleasant to work with, however the installers rubbed me the wrong way. They complained about access for one window (there was a bush in front of it) and were one man short and had to wait for another helper to come to put in a larger window. I did not appreciate the installer who called me on the carpet for not cutting away the bush, I did not realize it would be a problem.
Otherwise the business is a good one, and you would not go wrong using them. I need two more windows and will most likely use their company again.

We ordered a screen door and was told it would take 3 weeks to get; it took 5. So far not too bad. Upon opening the packaging the door was damaged and unusable. Call the Screen Shop and was told we have to wait until Monday to do anything. We had to leave town for a week unexpectedly.
Week 4, still have no heard anything. After the better part of a week they said they could repair the door. They said they could pick it up from the house. Week 5 they did not pick up the door so I brought it down to them.
Talked to John. He said he work order a new door on Monday. Come Monday we hear nothing so we call them. Julie said they would only repair the door and would ship it back to the factory on Thursday.
In short, this is one screwed up business. John tells me one thing and Julie says something else. After 9 weeks we have no door. Currently we are waiting for a refund. I would not ever do business with these people. They are rude and tell you one thing and do another. Their customer service is the worst.
If you have a problem, do not expect them to do anything. They all could care less.

You’ll Scream For Their Screens…
Pros: Very good service and installation.
Cons: Factory orders can be slow.
Suggestions: If you order screens, «stay on their tail’ until they arrive
Stars:
— Overall: 4
— Scheduling: 4
— Promptness of People: 5
— Promptness of Factory: 2
— Efficiency: 4
— Helpfulness: 5
— Cleanliness: 4
— Cost: 3
— Value: 4
— Folksy-​Factor: 5
My wife and I originally used The Screen Shop in 2003 shortly after we moved into a new townhouse. The master bedroom on the 3^rd floor has a great view of the Santa Cruz Mountains through French Doors, but we needed a double-​width screen so the doors could be open without the risk of birds flying into the house.
However, this review is NOT about that experience. I’m getting old and can’t really remember that far back to describe it in detail… except to say I think it went well.
Gradually over the past 8 years, the wear and tear on those screen doors began to take a toll. Small tears in the screens expanded, clasps used to lock the 2 sides didn’t always engage, the doors often jumped their track and water seeped into the house during windy storms. It was time to call a door doctor.
We consulted a variety of repair places on Unilocal,but decided to give our first shot to the Screen Shop since something might still have been under warranty. One of their men visited on October 24^th to get an idea of the situation and take specific measurements. Three days later, he returned and said a portion of the original screen mechanism was, indeed, covered by previous work. We agreed, he removed the old screens and indicated new screens should be available in about 3 weeks before Thanksgiving. Not bad!
Three weeks past and no word from The Screen Shop. We called just before Thanksgiving. „Not in“. First week in December. „Not in“. Finally, on December 12^th, we got the call. They’re in». I realize the Shop is not in charge of the factory, but 6+ weeks is a far cry from 3 weeks. Fortunately, it wasn’t the summer and there was no need to open the doors for fresh air.
Another guy, older than the one who removed the screens, brought the new ones for installation on December 15^th. Within an hour, he had the updated doors in place and even took the time to build a small vertical metal barrier along the track to hopefully block rain from seeping under the doors. This part of the experience reminded us of the difference between Home Depot and Orchard Supply Hardware. One is usually understaffed with younger people while the other tends to have retired folks who seem to know tricks of their trade.
Cost for removal and installation of new screen doors with a «better» locking mechanism was $ 350. We prepared to pay $ 300 – 500, so the actual price was reasonable… if not exactly cheap. He also tried to minimize the dirt and disruption in our bedroom which was a bonus in our book.
We’d recommend The Screen Shop if you’re in the market for what they offer. Just make sure to get an accurate date for delivery and stay on their tail until it arrives.

Fair prices and good work. Went to them and dropped off my screen, they said it would be ready in two days and it was. Work was done correctly and the folks seem nice enough. Kind of hard to find so bring your GPS. They are on a street close to the airport and behind a big box store. Later that month I brought a window frame to them and they said they would take it but I would get better service at Grand Prix Glass in San Jose on The Alameda. Nice touch there. I went and GP Glass did the job. Wow they were thinking of the service I would receive. Very nice touch.

Just had a screen door (swing out) with a pet door installed by the Screen Shop. I originally received a price quote from another place that had great reviews on Unilocal but the quote was high. Decided to try out the Screen Shop and the quote I received from Joe was in line with what I wanted to pay. It was a good bill and half cheaper than the other quote.
I originally made an appointment to have my patio door measured and that appointment actually took 2 weeks. I had a 12pm window. The day came and I received a call from Joe who said he’d be late as he was running late. Nice of him to call to let me know. He came by, measured my door, had some concerns that the screen door handle may barely fit as it may rest closely against the patio door handle.
Since his price quote came in lower than the other place I paid 50% deposit up front. A week later I receive a call saying my screen door was ready to be installed. I setup an appointment with a 12 to 1pm window. Again the installer ran late and actually arrived at 1pm but didn’t bring everything up till 1:30pm. Good thing I have a flexible job and it was a Friday.
Two hours later the installer tells me that he’s having trouble with installing the door stops and does not want to continue working on something he’s not comfortable with. He said a senior tech would stop by Sat morning to finish the job. I was cool with his honesty and didn’t have a problem with that. He also pointed out that the screen door had a minor tear, after I examined it I decided it wasn’t worth waiting for a new door and just put on a small strip of clear shipping tape to cover the tear.
The senior tech arrives when he said he would and basically took two hours to install the screen door. Everything was professionally done, he even swept up afterward even though I offered to clean up. The only thing that was a little disappointing was that the screen door handle prevents me from locking the patio door, the initial concern Joe had when he first came to do measurements. It’s not a great concern but nothing really I could do after that point, just a minor annoyance at this point since the screen door can’t be closed all the way when the patio door is locked. Just a tad off. My other gripe, no ones fault, is that the pet door seems to be mostly for a dog. My cat is still not used to pushing through the rubber door as it’s a little heavy and has magnets to snap shut against the screen door.
The guys are great, they gave the best quote and did the job to completion. Very professional. I’d recommend them and use them for future jobs. YMMV with them being on time but they do call and let you know if they’re running late.