The UPS Store

The typical UPS Store that handles all of your ups needs. I came here to do some laminating of some forms and also do some mailing it was fast efficient. The girls had a little attitude not sure where it came from As I am a businessman I was here for business service they seemed a little perturbed that i was here for business and that was unusual for them to ask a lot of personal questions and then had an attitude when I did not answer them so that needs to be adjusted. I will come back here again for services that I need and that is all I will come here for.

I’m a daily customer her I fax, print and use the computer never had an issue. I won’t go anywhere else, it’s never packed you get in and get out quick. Priscilla she’s very helpful and very sweet she’s always helped me out with any questions I’ve had. I will definitely recommend this UPS to anyone. Thank you Priscilla for being so helpful.

I have been a loyal costumer since 2012. Santi is a great businesswoman. Priscilla provides great customer service and is very professional.

Priscilla was rude, extremely unprofessional. Worst experience with a simple transaction. Priscilla lacks common courtesy, respect, and honesty.
I will not return to UPS because of this. If UPS has a worker like her, it reflects their company as a whole.
Customer service has a long-​term impact on buying decisions, with customers continuing to be effected years after the initial interaction. Customers share service interactions more widely than ever before. Social media and review sites are providing increased awareness of customer service experiences, and these stories influence the purchases of others.

Always in and out of the store satisfied! The young ladies on friday were super nice and helpful!

Love this location! It’s never busy so the service is quick. The tall boy with thick eyebrows and big eyes is extremely friendly and helpful. I didn’t catch his name but he told me he’s leaving for college in SoCal soon. Definitely going to miss having him help me!

Would give a zero if it is an option. I went to drop off a return package and needed to print the return label. They claim they print then charged me $ 2 for using their computer for 3 seconds to print, besides the printing fee.– I simply don’t see how I could print without using the computer! Then I was charged another $ 2 for taping the box! It was a regular small box and all they needed to do was run the tape across the box. I was never charged for that anywhere anytime. And I only got to know that when I asked about the supposed to be nothing but turn out to be more than $ 4 charging.

This is the worst one by far! I came here a few times and they were not open at the time suggested. They should just open at 9 If this is going to be a constant thing. Totally lack of discipline because this has been for a few months of the same problem. My friends and I are very disappointed in the staff.

Called them on a Friday when it says they are open. It is 11:30 am and no one answers the phone. So I guess I can’t give them any business.

Worst mailing center ever. Super expensive, last pickup is too early so you’re screwed if you come in the afternoon. Minimum on credit card charge which is ridiculous and illegal I believe. I am aggravated and still screwed every time I come here. Never again.
Spare yourself. Go to FedEx or USPS. Much more helpful.

I am a regular customer at the ups store located at 541 W. Captiol Express way, Pricila and Estella are very helpful and helped me out alot today! def coming back!

Good store nice customer service

Had to stop in at this location by chance. I had a last minute package that needed to be delivered via UPS Overnight. I was skeptical to utilize an independent retailer but to my surprise I was completely satisfied with the quality of service and professionalism provided by the clerk. Coming from a corporate industry to this place that is smaller than the mailroom at my company really made me feel confident in my choice to utilize their services. The clerk was extremely helpful and very informative, friendly but professional, explained my options and made a few suggestions that allowed me to decide which one I felt would best suit my needs. I highly recommend this store for any UPS shipping needs I waited for delivery confirmation of my package before I wrote this review. Thanks Priscilla for making this last minute endeavor an easy experience. Your professionalism will go a long way if you keep it up!

Fast, easy, and great service! Came in to make some copies and drop a package off and The associate by the name priscilla helped me with my copies and handled my package to be shipped with no problem. She also helped answer some questions I had. Very helpful and great ups store location!
And just to add, I would much rather pay a little extra at this store since its way more convenient then waiting in line at Usps

Very nice and very helpful. I needed to print out over 100 pages and I was just dreading the price but it turned out very reasonable and I was in and out within a few minutes. Only downside was they didn’t have a heavy duty stapler but you can only ask for so much. overall the woman was very friendly and helped me with the computer as I had never done it before. She even gave me a 100 page discount :)

I personally think giving this place even one star is a little too much for the service they provide. The person at the counter was rude and they charge you for using their tape which I think is ridiculous! I’ve been to other UPS stores they always have tape and pens outside for people to use! I didn’t have cash on me and they don’t take card anything less $ 5. So had to buy unnecessary items just so I could use their tape for the address! Never coming here!

Small branch, but quick & easy with no hassle! Came in late to drop off a package and was quickly greeted & my business handled. No line! Can’t beat that.

Lived across from this place for two years so when lazy I use the location and have learned their ways… that being said, that aren’t the friendliest workers here and their social skills seem to be lacking, as well as their «informative» skills… if you don’t know what you’re doing or have a bit of knowledge on what the typical cost for mailing your package should be, then ask questions and ask them repeatedly. Know your options and comparable prices with other shipping services, otherwise if you say nothing they will just charge you the most expensive price regardless of what you state you «mind» (in terms of time delivery, regular or first class, ground, insurance, etc) meaning, if you don’t know what you’re doing they aren’t going to try to help you with the «cheapest» option for what you require. They won’t even list you your options. Know what you’re doing and have everything ready when you walk in and it’ll be fine. 2 stars given because it’s a convenient location for me and my packages have always reached their destinations. I send enough mail out that by now I know what I’m doing, otherwise I’d definitely go elsewhere.
And on a last (unimportant note) it’s ALWAYS blazing HOT in here no matter the temp outside! Haha!

I’m not sure if the same folks who worked at the UPS Store down on Almaden Expressway next to Safeway are now working here off Capitol Expressway next to Lucky’s, but service continues to be top-​notch. I would use UPS for any of my shipments based on the friendliness and expertise of staff at this particular location.

Came in here today to drop off a pre-​paid package, but I hadn’t sealed up the box. Was just hoping to get some tape to do it myself but the guy working said he’d take care of it for me.
He even made sure I got a receipt with tracking number even though most places will just take your package and tell you to get lost.
Nice surprise to get such good service. Will definitely come back.