Trail Head Cyclery

I always have a great experience when I go to this shop. My first was when I brought my 400 $ mountain bike in because my chain was jumping off the front crank. I did not buy this bike at the store but one of the mechanics took it and started making some minor adjustments free of charge. The fantastic customer service was the reason I purchased my next bike here. 8 months later I somehow managed to crack the carbon fiber at the head tube and was happy to have it covered under warranty. Specialized only had one color available for my replacement frame and it did not match the components that would be transferred over at all. Trailhead fought on my behalf and managed have specialized pay for an s-​works frame they had in stock. They had my bike ready in 2 days and I am very happy with the way it looks.

Best bike shop I’ve ever been to. I took advantage of their demo program where you rent a bike for ~$ 100 – 125 a day and all your rental fees get put towards the purchase of a bike (has to be more than $ 2K though). I got to ride almost all the bikes that I was considering buying. The staff are helpful, kind, and knowledgeable. Their service department is always super helpful.

Very helpful and chill folks. This shop is out of my way, but I will make an effort to give them more of my business.

Update: business owner contacted me and appologized. He seems to care a lot about the way he trains his employees. Will try again.
Didnt make me feel very welcome.
Being passionnate about bikes is not enough to work at a bike shop, you have to know how to talk to a bike newbie. Talk slowly and use words people understand.
Left feeling pretty judged for not being a bike expert.

Met up for a motorcycle meet in the plaza. Decided to stop by Trail Head to check out their store, super cool guys here. Being a technician from another bike shop (mostly road) we usually refer certain customers this way for mountain bike needs. I was instantly greeted when I entered the store, and every time I passed by a new employee (who was not busy with a customer), they would greet me and asked if I needed any assistance.
They’re on top of their game with being attentive and not pushy when you say you’re just looking around. I’d recommend this place for anyone, they have tons of specialty mountain bike parts that other local shops might not have.

I brought my rode bike in for a tune up. I expected to leave it and pick it up later in the week. The service technician, Adam said for a full tune up it would take at least until next Monday.
Because I’d like to ride in the Tierra Bella next Saturday I told him I’d have to comeback. Adam said if al I need is a dérailleur alignment he could do it while I wait.
It was like watching a NASCAR mechanic! Adam not only adjusted the dérailleur, he tightened the headset and checked torque on almost everything!
I’m not in the market to buy a Mountain bike, but if I were I’d buy it from Trailhead Cycles.

These people are always so nice. I’ll always go there because they are so friendly and helpful. They’ll put air in my tires for free. Anytime I have to buy a bike thing, I go here because they are so helpful and nice.

My husband and I spent the day visiting numerous bike shops in the bay area looking for my first mountain bike. I’m a very entry level rider and really needed some guidance in choosing the right fit for me. We saved Trail Head for the last stop and ended up finding exactly what I was looking for bike-​wise and customer service-​wise. We didn’t get this same level of service until we reached Trail Head. We poked around the shop for a few minutes before Flo was freed up to assist us. He was a great listener and recommended a few different options he thought would fit the bill. His knowledge and patience was much appreciated after a long day of shopping. Flo readied the bikes and made whatever adjustments necessary so I could make a very informed decision. It’s nice that they have the big lot behind their shop. I did quite a few laps switching between the bikes. This was what really made the decision process so much easier. The rest of the staff was very attentive also. The next day when I came back to pick up my bike I was checked on frequently by other staff members to make sure I was being taken care of. And the young lady that works there (sorry, can’t remember your name) was very nice. She told me about the special rides they offer for women. She was also showed me these awesome riding gloves that totally matched my bike, maybe I’ll grab them on my next visit :)
Finally I discovered after the fact that they are supporting my favorite Pro rider Alex Wild. Awesome!
I highly recommend Trail Head, I know I’ll be back.

Probably one of the best shops in the US and this is no joke. Very friendly and extremely knowledgeable staff, they know Mountian Bikes. I recommend this shop for someone who is serious about riding. Although they do offer some family style bikes, this shop offers the high and upper end parts and bikes. I’ve had good experiences and a few minor incidents with someone who thought he knew more than anyone else. I can tell you from my 40 plus years of riding, 15 years of racing BMX, this is one excellent shop.

Had my new mountain bike fitted here a few weeks ago and the shop owner and staff were great. I learned a lot during the fitting, and they even cleaned all the dirt out of my cleats! They also were cool with my dog hanging out at the shop during the fitting. 5 stars!

i have an old rusty Schwinn cruiser that was missing some parts. Their shop Mechanic — ‘Bicycle Brian’ was able to point me in the right direction to get my old cruiser cruising again. Its nice that in this world of disc brakes and long travel shocks, a bike shop still cares about old bikes.
Thanks Bicycle Brian, you are a great mechanic. Next time my old bike I will see your shop and get some parts.

My wife and I did not know anything about mountain bikes. Our 4 year old son forced our hand because of the many times he zoomed past us on his 12″ Specialized Hotrock. We visited plenty of bike shops, but after walking into Trail Head Cyclery, we instantly felt the difference. All the workers greeted us w/​smiles and after informing them of our mountain biking ignorance, they happily answered our questions. Flo and the owner, Lars were awesome. Lars showed us his entry-​level bikes and explained the different braking systems. He even talked my wife out of the Hydraulic Disc brakes system because he realized they were not necessary for our needs. We ended up ordering the Pitch and Jynx.
Two weeks later, Trail Head calls to tell us the bikes are ready. Flo let us test ride the bikes in the back lot and gave us a gear shifting tutorial. He also helped us load the bikes onto our hitch mount rack. What was awesome was he did not just load the bikes and say goodbye. After noticing the bike sway, he ran back into the store, brought up a strap, and wrapped the bikes to the rack to limit the swaying. He also noticed the potential of a our new bikes banging into the rack. Flo ran back into the store, brought out some foam and a zip tie, and wrapped the foam around the rack. He cared enough to realize how disappointed we would’ve been if we arrived home with a brand new scratched bike.
This is an excellent establishment. Everyone is very knowledgeable and will always be willing to lend a helping hand.

My boyfriend and I take our mountain bikes to Trail Head Cyclery for regular maintenance, and the staff always is extremely helpful, nice, and efficient. We both are very happy with the service here.

Came in to see if they could help with a broken sprocket on a cheap cruiser bike and they were great. It was a 2 second fix by their tech and they didn’t charge me. Saved me money since I thought I was going to have to buy a new rim.
Very impressed by the size and selection in the store. Lots of parts and accessories for all kinds of bikes.
Worth a look for all bike needs and a great staff to help with questions.

The best Mtn Bike shop in San Jose. Knowledgable & friendly employees. A they know their stuff & will get you the right gear & set up for your needs.
I have been coming here for 20 years.

This shop has to be one of the top bike shops in the Bay Area, their staff is knowledgable and what’s even better is if the person helping you doesn’t know the answer they’ll get the answer from from whoever may be best suited to get it to you vs feeding you some bs of what it might be. This is my bike shop for life.
Management is on point, keep up the great work!

5yrs ago I went there to upgrade my entry level mtn bike. I bought some front shocks (Fox disco model, on sale), new hydronic disc brakes & tires. They installed everything perfectly. I really appreciated not being judged for having a low-​end bike… hey, you buy what you can afford!
Then, I went there a few mo ago for a new front tire & it has not been holding air. Today I went in & it turns out the rim strip was bad so they replaced it & the tube, no charge! Thanks for the excellent customer service & standing behind your work. I’m always glad to continue to support local businesses.

Lets be honest… When we hop on our sleds and point it down the trail, we are putting our lives and health in the hands of our equipment. So you want your bike running right and tuned by the pros. Enter Trail Head…
I have been shopping here since they opened back in the late 90’s and there is a reason I still ONLY shop here. Through the years they constantly maintain their reputation for having the best bikes, parts, and gear but most importantly doing things the right way.
Lars, Rudy, Scott, Dave and the whole crew know a thing or 2 about bikes let me tell you.
They have awesome demo days for you to try before you buy and you get to ride the latest and greatest in the industry.
One thing to note that shows you the kind of team and style Lars has. I walk in to pick up a small part the other day and Lars is helping a lady change a flat tire on her bike. Now you tell me what other business owner would have that level of care not only for his customers but also his staff. The boss out changing a flat? Yeah Lars and his team lead by example and stay true to their beliefs.
If you are a hard core rider or just looking for a beer run cruiser, this is the place to go.
Ride Hard and Take Chances!

Great place to shop, even for casual bikers like me. I bought my son’s bike there, as well as some little accessories, always got great advice and service.
The kicker was when I brought my older mountain bike for service /​repair during the super bowl. Obviously no customers then. The tech put it on the work bench, lubed the chain, adjusted something, and sent me off, saying that there’s really nothing wrong with the bike and that he doesn’t think it needs any service beyond what he did. What was the last time you’ve heard that?

So I’m not a mountain biker or Trail rider by any stretch of the imagination. I mean, I can technically ride a bike and occasionally I ride it in an area where there aren’t paved roads. I bring this up because I am in no way, shape or form knowledgeable about bike stuff.
That being said, I bought my Specialized Rockhopper from them about 7 years ago. I really liked the staff, because the guy spent as much time with me helping me decide on a $ 700-​$ 800 bike as I saw other staff spending on the the guys buying bikes over $ 2k.
I actually haven’t gone back until today. I had some weird things happening with the gear shifting and finally decided to get it looked at. I looked up their website and shot an email, got a response from Lars pretty quickly. It’s easy for service shops and places like this to forget to respond to emails, so I was happy at the quick response.
I brought it in this morning, they were pretty busy, but only had to wait around about 5 minutes before Dave helped me out. Totally explained stuff as he was checking the problem out, then at one point he suggested replacing the cable, I had him do it since it was only $ 5, and all this time spent only ended up costing me $ 35. I was pretty shocked. Of course, I have no frame of reference for how much other places charge, maybe it’s standard, but I was really impressed that he was explaining everything to me and answering my stupid questions.
I guess in terms of buying bikes, if you’re not willing to spend a bit of money on a decent to high end bike, buy one from a big box store. If you’re going to spend $ 500+ on a bike, definitely go here, the staff is super friendly, and super knowledgeable.
If you’re not buying and just looking for a service shop, this place is pretty damn good. They will take a look at your bike for a free assessment.