Wheel Works

I came here twice one for tire replacement and one for flat tire. They all very friendly and helpful. They give me excellent services.

Excellent customer service! Really upfront and honest and price was affordable. Clean place. Will come here for my oil changes and auto needs from now on. Thanks guys

The people working here have great customer service! Alex and his team know how to get you in and out with no fuss. Also, if you have any car questions, Alex and his team explain it to you in a matter that you would understand and they find the best alternatives based on your car’s needs. I would definitely be coming here again!

Great phone service from Alex when I called in the morning. When I got to the shop the great service did NOT stop. Marcos took care of me at the counter Darian, Larry and Ben changed my tires like lightning! Thanks guys for being awesome.

Deserve all the praise. Every customer there was a woman like me. I believe this is because Alex treats women like equal human beings not as persons who don’t know about cars. I felt like everyone who works there wanted to genuinely help me. Keep up the great work guys!

Customer Service is EXCELLENT! I had an emergency and had this huge bubble in my tire. I needed new tires quick. I called Wheel Works and Alex picked up the phone, giving me an awesome greeting. I told him, i need 2 sets of ur cheapest performance tires and he had them ready. He gave me an appt in 30 mins. Once I arrived, I was greeted and everything got rolling. 1^st time here, will be back. Service was great, no bs, on point. Every Staff member had a smile and man can they push these tires out! Thanks again for an awesome experience!

terrible, inefficient. walked in for oil change service, they said there were customers ahead of me so they asked if i can wait 1 and half hours, i agreed and gave them my keys i came
back after 1 hour 45 minutes my car was still where i left it untouched. they apologized and said if i can wait cause it would only take 30 mins to do it! took back my keys and left. they are not the only auto service in town they wasted my time!

It was a beautiful weekend until my worse night mare began when I took my car for a wash and was told my 2 front tires were bald. I was shocked, i had JUST replaced them 6 months ago. Perhaps I needed to rotate them I thought so i came back to Costco where I originally replaced all 4 tires and asked for tire rotation. They called and said they could and will not rotate the tires as it is completely worn out and physically bald so by all means, I needed to replace them. This is due to misalignment on my car so after getting them replaced, i was told to have the alignment done asap.
The only place i found in this area that was open on Sunday was Wheel works and I was lucky enough to get an appointment at 10:30. Wheel works did my alignment and oil change within 1 hour. They even have the $ 175 lifetime alignment package for your the life of your vehicle, that’s awesome! My car was ready in no time and the quality of the alignment was superior, it made a big difference. I would definitely recommend wheel works as a fast and convenient place to go for your tire needs.

Ladies, want to receive the BEST Customer Service? Then you want to come to this location! Alex and Marcus are amazing! Attentive, Great Listeners, Honest, Positive and Fun. Who said you can’t have fun while getting your oil changed, tires, etc…

I went in there to fix the TPMS sensor on my Nissan 350z. The light went away, but came back on after 2 days. I came in and the guys fixed it at no cost. While waiting for my car, I noticed that they have extremely great attitudes towards customers. Highly recommend!

We came here today to pick up tires for my car. They were understanding and helpful with my needs and I appreciated it! I usually would be persuaded by auto shop workers to do this and do that with my car but they didn’t push me for anything. It may be because I brought my boyfriend with me but regardless, thanks for not troubling me with services I didn’t need. :) I will visit again for my oil change and tire rotation.

The guys working here have a great attitude. They always receive me pretty well when I bring my car in for tires or tire repairs.
The only problem is that they LAG on getting cars in and out in a reasonable time. If you are in a hurry, go somewhere else. This is the third time I have been here and it’s alway taken nearly 2 hours, even when they are not busy.
Today I had a nail removed that took nearly 2 hours to get done. I walked back to the garage after an hour or so to find my car just sitting and the tech helping another mechanic. I asked, «Are we finished?» In which they replied, «2 minutes, 2 minutes boss».
It just shouldn’t take that long to remove a nail, perhaps they should prioritize the workloads to get cars in and out in a better manner. Other than this issue, the service is decent, they have coffee ready, and a TV turned to the latest game which made the wait somewhat doable.

This place is awesome! Harvey has the best customer service and attitude! He was so pleasant to work with! They are open on Sundays! They fix flat tires for free! The bathroom is clean and smells good! I would come here again!

My tires needed to be replaced ASAP, as they were bare and it was pouring like crazy outside. I misread the hours and thought they opened at 7am (they open at 8). I showed up at 7 to see locked doors. Whoops! A gentleman, who I soon found out was the manager Alex, opened the door as I was walking back to my car, welcomed me inside and helped me right away, even though they weren’t even open yet. My tires were reasonably priced (comparable to other shops) but 5 stars for customer service. They were as quick as they could be, given that my size tire had to be trucked over from a warehouse. Thanks Alex for your kindness and your technicians for great work!

Service was by far the standout here. The staff was very friendly and even charged me less then the posted prices. I’ve never had any major work done here and though its much less expensive right across the street, they don’t charge any extra for air filters which was a plus.

Highly recommend this wheel works. I came in for a tire installation and received outstanding service from one of the managers Harvey! He gave me a deal, was honest, and straight forward. I came in at 4 after work and was out the door in 45 min or so. Darian the installer was outstanding as well. Professional and fast too. Overall a great experience. There’s a jack in the box and subway near by so you can eat while you wait.

Courteous, good prices on 4 new tires. But they have a bad business practice:
You pre-​authorize an alignment (around $ 100) when putting on new tires. Now if they find the alignment to be even slightly off after putting the new tires, then BOOM… they automatically do an alignment and you get hit for $ 100 extra! They don’t call you to tell you exactly what part of the alignment was off, and by how much. I don’t like to get alignments unless the car is actually pulling slightly to the left or right on the freeway.

This is the one of the best tire and rim place in the Bay Area! They have great customer service and great prices!
Especially Alex and Harvey, they are the 2 guys to go see!

As a female, I am a bit intimidated walking into any new «mechanics shop», as well as the dealership for service. It’s difficult to trust that I will receive good and honest information on what services are actually needed on my vehicle. Therefore, I never would take my car in for service until it was absolutely needed and I became desperate. I would end up at the dealership, overpaying for tons of stuff.
This became tiring. Therefore, I decided to find a new place/​shop. I called a few different businesses as well as a few different locations of Midas and Wheel Works. Out of approx. 7 – 8 calls, I found only two people whom I felt would provide me with good customer service. One of them was Alex at Wheel Works, on Capitol Avenue. He took the time to talk with me on the phone first. He gave me quotes and explained services in detail. That was the first hurdle.
I felt comfortable enough to take my car to him. When I walked in, I was greeted with a smile. Even when he’s busy he will acknowledge you.
My son, who coincidentally is now an Automotive Technician (at a dealership), use to take his car to Wheel Works for things that he couldn’t do himself. He’s dealt with Alex as well as some of the others who work there. I didn’t know this until my first visit to WW as I wanted to confirm with my son that I wasn’t getting ripped off and overcharged. My son was still a FT student and didn’t have the facilities to work on my Suburban, that is why I needed to find someone who could help. My son says that Alex is the only one he will go to at WW, if needed. (Yeah, I know, third party hearsay.)
Since then, I have taken all our vehicles to him. Just last week I took my mother’s minivan in for new tires. I usually go to a certain tire shop, but they don’t do alignments there and I would have to take it to a second place anyways. This was so inconvenient! At WW their prices on tires are competitive. So, while the car is there, he (actually the technicians) would inspect the vehicle for other things that may come up. Alex explains in detail what is needed, if it should be a priority, and what could possibly happen if I decide not to complete ALL recommended services. He leaves the decision up to me and is NEVER pushy or tries to sell me things I don’t need. If I ask him to show me exactly what he’s talking about, he will take me to the car and show me.
Prices are very reasonable. Online you can find and confirm just about anything you need, or you can call other shops for quotes. I’ve had many different services done to three different vehicles, it would be too much to list here.
As long as Alex is there, I will be a loyal customer. Honestly, I haven’t had much, if any, interaction with anyone else at this facility so I’m not saying they are good or bad, all I know is Alex. I usually call first to make sure he’s there or if I stop by without calling, I will ask for him. If he’s not there, I ask for his work schedule. I’m just picky like that. I don’t want to deal with anyone else, and as long as he’s there, I don’t have to.
By the way, I am not related or friends with him or with anyone at Wheel Works. If I read a review like this prior to finding WW, I would really consider it. I had nothing else to work with and friend’s referrals didn’t work out either. That is what Unilocal is all about, right? honest reviews. Whoa, this was a long review! I know some of you will appreciate it, others: don’t have to read it :)

Alex is awesome!
I called in and you could already tell by his tone on the phone that he was great. He was super cheery and he let me know exactly what I could expect.
After horrible experiences at Costco Tires & the Nissan Dealership, I thought all hope was lost but Alex turned it all around. He is just so nice and such a gentlemen. He would open the door for me and for any of the other customers. He would ask me if it was okay if he just finished ringing up the other customer who just returned to pick up her car. Super cool dude.
He quoted that my car would take an hour and they had it done in 40 minutes! Nothing shady about them at all! Under Promise & Over Deliver.
I will definitely be coming back to them if I need something else done :)