Wheel Works

I brought my car in to have a single tire replaced (I think it was due to a nail or something) while the other three tires were in perfect condition. I called in advance, told them the problem, and made an appointment. I drop off my car and hours later I receive a call telling me that they have to replace all FOUR tires because they cannot just replace one. WTF? They admitted the rest of the tires were in great condition, but insisted replacing one is something they could not do. In the end, I spent a lot of money for an entire new set of tires that didn’t need to be replaced.
More recently, I called for a tire rotation. While on the phone with them, whomever I was speaking to was very rude, sighing dramatically and acted like I was a pain for trying to schedule my tire rotation, which is included with my tire replacement, as well as the lifetime balance I paid extra for. He resisted scheduling me for some reason (probably because it’s free and/​or prepaid) and was so rude to the point that I said, «it sounds like you’re having a bad day» and I hung up. This is not the first time. I suppose they do this so that your warranty on your tires is voided by not getting your tires rotated every 5,000 miles. Legally, this is unfair business practice.

It’s now been twice that I’ve gone to Wheelworks only to find absolutely no parking to drop off my car for service. I don’t know how an auto service business can survive when no parking is available for customers to drop off their vehicles!
If you can find a parking space, good for you. However, I personally won’t return a third time, meander through the confined parking lot, only to find no parking spaces available. First time, shame on you. Second time, shame on me. I don’t plan on a third time.

Dropped my car off today to get new tires and an oil change this store is always busy however it’s worth the wait an if you don’t feel like waiting you can go catch a movie at oakridge like I did… I came back and they were just finishing up my car and the gentlemen Kirby at the front desk even let me use his phone charger while I waited very satisfied great shop

New shocks, struts, rotors, ceramic pads and tires.
All work was done with care and speed!
John did a great job helping me out.
Will be my son’s first car. Used these guys in the early nineties and the ethic has not changed. Totally satified:)

Two months ago I went to Wheel Works for a alignment. I notice they overcharged me and when I called them on it they said it would be too much of a hassle to fix it on the computer so they gave me a free oil change coupon. Whatever. Yesterday I made an appointment and showed up on time for the oil change. It took them two hours to do a simple oil change. They had multiple cars waiting and were busy eating pizza in back. At the end of two hours they said that my alignment was really messed up and I needed new tires. I told them I had it aligned two ago. They said whoever did it did not do it right and now my tires need replacing. I informed them that they did the alignment, surprise, at which point they mumbled something and then referred to the computer. They then informed me that they did in fact mess up and they would fix the alignment, under warranty, if I bought a new set of tire from them… which they ruined because they messed up the alignment two months ago. Bottom line is they messed up and were willing fix that problem they created, if I bought new tires from them. I’ve been a 30 year Wheel Works customer but I can’t see how anyone could trust anything these guys say. Maybe corporate will make things right, but I seriously doubt it.

Three and a half hours wasted! I made an appointment yesterday to have my Ford E350 van aligned at 11am today. An appointment, not a drop-​in. Went in at 11 and Toby (I think) said it would take a couple of hours. Fine, I said I would walk over to the mall and they said they would call my cell when it was done. That’s what I usually do, and it’s fine. Okay, It’s 1:30 and I haven’t heard anything, so I walk back over. It’s not even up on the rack yet! He apologizes and says they’re short staffed today, but promised my van will be the next up on the rack. The tech just then finishes the previous vehicle, and I watch my van back out of the waiting spot to go into the shop. It’s supposed to take about 30 minutes from then to be done. I go into the waiting room and wait, believing it will be done by 3pm. 35 minutes later, Toby (I think) comes in and again apologizes that it’s not up on the rack yet. He asks me to come with him so he can show me what the problem is. He said that he thought it would fit on the smaller rack, but it was too big a van, so it has to go on the large rack. There is a huge truck on the large rack and he says as soon as that truck is done… I said, No! I’m done! Give me my keys. He gives me the keys and I leave. Now I can understand that there may be somewhat of a lag when they’re short staffed. What I can’t understand is why it took over 2 ½ hours past an appointed time, and then why it took him 35 minutes to come back and tell me that it wouldn’t fit on the smaller rack. He should have told me that immediately. That’s not acceptable behavior for any business. I won’t be going back there.

One of the worst Wheels Works there is. Went in twice and had appointments made both times. They told me they need to car for 3 hours the first time. So I left nd rescheduled … went to get the alignment done again with scheduled appointment. Waited for 1 hour 40 mins just to find out they haven’t even brought my car inside their shop. Oh yeah they actually took another customer’s car in for alignment before mine … freaking pissed.. waste of time.

So last week I went into this store for a wobble in the front end of a recently purchased used car. I was told the tires are nearing their end and I probably need an alignment. Fine I pay that, they upsell their tire warranty and credit card. Fine! The wobble still exists and there was a grinding when braking downhill. Call them back tell them the situation. I make an appointment. Remember I waited 2 ½ hrs for the tire work a week ago. I was told I would get a call in 2 hours to tell me what the inspection reveals. Seriously 2 hours! I call after 2 hours and I am informed that they are just looking at my car now. No they do not know when they will have an answer. So if your time is valuable to you I suggest you go elsewhere, because your time is not valuable to these people. They are only interested in your wallet! I have used this place over several years. I don’t know if there is a change in management but I will be going elsewhere from now on.
Update; After playing phone tag I finally reached the office I was directed to call regarding this service. I called on July 21. The person said he was not able to log into his computer at this time and he would call me back in 30 minutes. (Of course, he did not) I called again on July 24 and I was given the exact same spiel. Unable to access the computer but would call back in 30 minutes. As I was experiencing déjà vu I said they could call me when they were ready to discuss my original and now ongoing complaint of a lack of concern for customer’s time. Editing this review on Aug 17 and no call.

The company contacted me to find out more about what happened. No one could explain why they missed the diagnosis but the company was concerned and wanted to retain me as a customer. They sent me some vouchers for future service. This shows that they truly care about their customers which is a very good sign to me and I will give them another chance.

This store is a robbery place. They gave me an estimate of $ 170 for each shock for my car — just the parts. I had called O’Reilly and they gave me $ 60 for each shock. Again, this is just the part price, labor excluded.
If you multiple this difference by 4 (i need 4 shocks to replace for my car), you would see how much they would have robbed me if I had them fix my car.
The funny part is that I mentioned to them that each shock for this car costs only $ 60 while you are going to charge me $ 170 for each. The guy paused and said let me get price for you from other locations and will give you a call. Guess what, he never called me back.
I recommand you never trust them!

Made an appoitment 26 hours in advance for Saturday 10 am for brakes inspection and repair. Dropped the car on time at 10AM. By the time of 4pm nobody called to tell me what needs to be fixed because nobody looked at it. I wasted a full day on this issue. I stopped and picked up the car unfixed. They don’t deserve my business, this was my first and last time at this particular store.

Was contacted by Wheelworks management about my less than optimal experience, they investigated what happened and got back to me. I’m very impressed by the responsiveness of this organization and their willingness to make things right. As a +10 year customer of this establishment, I will continue to taking my cars here, everybody is entitled to an «mulligan». I actually took another car there last week and they repaired a nail in the tire in an hour which helped to get my daughter to school on time. Great job!

Bought my 09 lancer some Yokohama tires here. Im very satisfied. Lenard and his team are great at what they do And are nice people. I definitely recommend everyone to come here for their services. You wont be disappointed

There are various reviews below me, some understandable, some very interesting to read. I have been here two times (at this location), first time was about a month ago for a new set of tires in the rear. They were efficient and had it done by the end of the day, brought it in about 4pm… give or take, I knew it wasn’t going to get done prior to closing. They close at 7pm, but kept it open for 30 minutes until everyone were able to arrive and claim their cars. Honestly people… this isn’t a cut and dry definite-​give-​able time… they are guesstimating how long, roughly, each car service would take. I’m here right now… made a 7am appointment for two new tires, alignment, oil change, air filter change. I know what needs to be changed, so I came in asking for those– the guy at the desk said he is aware of my appointment at 7. Everything went smoothly, had my car up on the rack in about 10 minutes. He then came and suggested that i changed the carbon filter, which I did. (one of the things I knew that it needed to be changed). But definitely didn’t mention it to them to test out the. «she’s a girl, let’s rip her off» statement. rofl… or maybe it’s the manual car that I drive. Well either or… it’s been a smooth ride. I have, however, seen this place when the phone is ringing off the hook… and people waiting in line, so yes, there maybe delays, but I can observe the fact that they ARE trying to be more efficient. Oh, they also topped off all my fluids.
On another occasion (long story short), my friend brought in his car to get the tires done, and some other car hit him coming out of the parking lot, stopped but then kept driving (never thought I’d say I like speed bumps). The manager guy dropped what he was doing and ran after the car who tried to drive away and got the insurance information and such. That got sorted out. WHEW.
Only thing I would say I don’t like about this place is the parking, it share the parking lot with 2? 3? other car repair shops =(

IF I could put 0 stars I WOULD!!!
My 1^st time here I had brought my honda 3yrs ago in for a tire rotation and new front brake pads w/​a coupon. At that pt I know my front pads needed to be done not my back ones. I knew it would be a couple of hundred dollars BUT they claimed I needed more than that, which was BS! I had a buddy that was a viable mechanic (his shop closed or I would have gone to him) look at it before I went in. Also they were close. They didn’t even call to discuss anything and took a whole day for it?! So my bill was double than what I was expecting. As the manager told me they already did the work, so I had to pay for it or they couldn’t release my car.
My 2^nd time here (bc they had a different Mngr), We brought my bf’s jeep in for brake work late Sept’14. Again it was near by and we had a coupon for brakes. We went in 1^st thing in the am and they took it in. They mngr said no problem he’d update in an hr on the diagnostic. So an hr passes and no word, so we waited 30 mins called back and he says or we haven’t looked at it yet?! Then its 11a and they say we need all new pads and rotors. So we were prepared to pay for full brake work but not rotors. He was incessant that it needed to be done so we ended being okay with it. At that time he said our car would be ready by 1p. No it wasn’t. We hung out at the mall across the st to pass the time. We came back and he stated there was another issue which I thought was bogus and they had to order a part (we had a previous diagnostic done a few months back and they guy gave us a full detailed report and what Wheel Works Mngr stated didn’t match and would have shown up previously)?! So he said oh it will be ready by 6. After we left, about an hr and a half we get a call (the only call since we’ve dropped the car off) that they noticed something and replaced it without discussing with us and showing us!!? In all the places I’ve been through, all mechanics show you the issues before doing any work, especially if you have not signed off on it! At that point all we could do is say ok bc we had just sat down in the movie theaters across the st. We come back at 6 and it is still not ready??? Finally after waiting a whole hr the mngr decides to say that tomorrow by 12p it would be ready??? At that pt I chewed the mngr out and he tried to talk to me me like I was an idiot. The next day when we go to pick it up our bill is more than what it should be even with the coupon. They put my bf’s name in their system wrong. I double checked the invoice and most of all the parts were charged double compared to O’reilly’s and Auto Zone in the area. We were quoted $ 843.07 (without coupon) but were charged $ 1,113.32 (with the coupon). All we wanted to do was get in and out and be done. #1 Issue was no respect /​consideration #2 No Communication #3 DO NOT DO ANY WORK OUTSIDE OF WHAT IS NOT WANTED/​REQUESTED UNLESS consented!!! Barely 2 weeks passed and our front brakes do not even seem like new. They started to make the squealing noise as if they were going to be needing replacements soon. We only use our jeep for work and local errands in SJ. 12÷10÷14, we had to go to a transmission specialist and they notice our rear left tire brake is not working. He had stated he had to use our main brake for it to stop spinning (I just sent wheel works an update on that). I just sent them an email on 12÷9÷14 & 12÷10÷14 in response to their msg to my review. I will write an update review after they follow through.

My valve stem was leaking air and I was in desperate need of help (especially on a Friday). Miguel took care of me. Many thanks.

Kept me waiting for a few hours and then discovered they pre-​ordered wrong part. Look elsewhere people. Also, Took my volt there for service. Waited a few hours and had to come back in 1 – 2 days for parts. Cost was DOUBLE !!! vs same service at Chevy dealer. Unreal.

Took my car in for a free rotation. The guy said it was going to be 6 hours because they were backed up. It was a Saturday and people called out. Understandable. I told him I was going to walk to the mall in the meantime and he can call me when they finished. An hour later he calls me and said it’s done. He said he felt bad that I had to wait around for so long so he got it done early.
I really appreciate the fast service even though I wasn’t paying for anything. Will bring in my newly purchased old car for new tires soon. Thank you!

This place is my go to place to get service for my car now. After going to other places in town, my husband and I only trust Wheel Works, San Jose on Winfield. The staffs are super awesome, so helpful and professional. The prices are very competitive from other places, so we know we always get good prices when we come here. The wait is not that long either, less than 1 hour for service. Amazing !!!
So far I bought my tire from here, got my oil change, each time, this place earned my 5 stars for excellent service.

I recently took my VW Passat in to have the tires rotated as the tires were purchased there. When they got it on the rack after a hour of waiting, they told me that they couldn’t rotate the tires because all four were worn out.
This is a simple front to back rotation as they are asymmetrical tires. The Yokohama tires had a 60K mile warranty and there was only 20K on them and because I couldn’t prove that they were rotated, that they would not honor the warranty.
This is a well-​maintained VW, no alignment issues just normal driving and to say that I was more than just irritated is an understatement.
When I called and complained about the prorated tires they offered to replace all four with a different brand (cheaper) with 40K warranty for a great price of $ 400. What a deal! That was exactly what they wanted to sell me in the store after they told me they wouldn’t do the work nor honor the 60K warranty.
I’ll find another place to purchase tires, I won’t be going back.