Bancroft Convalescent Hospital

STAY AWAY! As a person in the healthcare industry, this is the MOST DISGUSTING place i’ve EVER seen! I would have rated this a 0 star for this place looks like it should be closed up and amazed how medicare passed their inspections on this facility. When you walk in the facility there’s a dirty, old couch and the aroma EVERY VISIT, either smell like urine, or bowel movement or both! It means that patients are either seating on their urine, bowel movement or both so that’s poor nursing care. I took my boyfriend’s uncle out and with a big struggle cause they want to keep him of course due to the good reimbursement from his insurance. They say they do rehab? that’s a big joke cause they don’t even have a rehab room (it’s their dining room) nor have equipment or a physical therapist who is only there a few days a week? The owners definitely are the most rudest people in health care i had come across and i’ve been in hospital management!

I was shocked to read the bad reviews. I have a feeling someone got their friends to bad mouth this place. My mother has been staying there, and I couldn’t be happier with her care. The owner, Boyd, couldn’t have been nicer. It has all the top ratings from the US government nursing home ratings. I was very careful to read these ratings and had not seen Unilocal,which really would have steered me in the wrong direction. My mothers health has greatly improved, since she has been there. It’s a small facility, and the people who work there, I have found to be very professional and they have at least four registered nurses taking care of the patients, in addition to all the other staff, who I have found to be very attentive to the needs of the patients. I looked at many facilities before placing my mother there and the first thing you find out is all the other nursing homes want someone staying only short term, as it’s all about the money. Every place I checked, would mysteriously have no openings when I said it would probably be for long term care. Then, finally the social worker at the hospital explained to me that the only way to get my mother placed in a facility, was to say that it was for short term and then hope that she could stay there longer. It was an absolute nightmare, and I had visited at least 10 skilled nursing homes before settling on this one. Also, regarding the mother of the owner, who someone said was cold, my neighbor had remembered some years ago when she was touring different facilities, how kind she was towards her mother at the time, when they were looking at the facility and regretted not placing her there. I just want to say that I would highly recommend this place. I found that some places, which may have looked so nice and decorative, were in fact, not receiving such good nursing home ratings from the government inspections and that they were just looking for in and out short term care patients where they could maximize their income. The owner, Boyd was extremely polite, even drove my mother from the hospital to the convalescent hospital himself in his specially equipped van. I have no idea what these other people could possibly be complaining about.

Do yourself a favor and stay away from this place at all costs! The first major problem is Boyd, the owner. Extremely unprofessional, rude, and NUTTY!!! The rest of the staff is just as unprofessional. Just make one phone call and good olé Boyd answers the phone. The list goes on. I don’t understand how this place stays in business but it’s probably unethical. Maybe if more people complain we can shut this place down for good. Of all the skilled nursing homes in the area, take your loved ones, the ones you care about, to another location ASAP. Like a haunted house!!!

My mother stayed here for less than a week before she passed. I needed some paperwork about her condition and asked Mr. McDonald to fill it out. He is the RUDEST person ever! He called yelling at me saying he wouldn’t sign and refused to hear my reasoning. He argued, yelled, talked over me AND then HUNG up! What kind of grown man, who is one of the directors, hangs up on people?! I tried calling back and he kept picking then hanging up. I was completely shut out.
While my mother was there the nurses take FOREVER to answer the call button and they don’t come unless you keep pestering them. We always had someone from our family watching her, I can’t imagine how she would have been treated if we weren’t.
My advice stay clear of this place! And they are not kid friendly, the old lady (I can’t remember her name) basically told my brother to leave because his son was crying (he needed a nap). This at 3PM in the afternoon and we were sitting in the lobby.

Nobody pleased me as far as my Mother’s care and Bancroft did.
My Mother had to spend her final few months at Bancroft and she got excellent care. Boyd and Mrs. Parrott can seem a bit short at times, but they are truly caring people who have a lot of responsibility on their hands and they do a GREAT JOB!
The food is excellent, they are always trying new menus and ask the residents what they prefer. They have activities evey day. The residents are taken care of with respect.
I ran into an acquaintance just the other day and she told me her Father had been a resident of Bancroft and she raved about his care as well.
This is a private pay facility and the old saying «You Get What You Pay For».
My Mother was pleased with her care. I was there twice a day and got to know each member of the staff, you can’t find a better group of people. Everybody is friendly and will to do anything to make the residents stay a positive one.
This is Five Star Care!

This place is fantastic and the Administrator, Boyd MacDonald is amazing. He just puts you at ease and takes care of every detail. He makes this process so easy.
I have had 2 aunts here (one for 8 years that was told she had 2 weeks to live) as well as my Father~ and I would not go anywhere else~
Bancroft gives the absolute best care and they treat you like family.
THis place is one in a million~I cannot say enough about how great this place is and how wonderful Boyd is.

SIMPLY THE BEST! The staff here are always going above and beyond the call of duty. Most of the residents and their families, and past ones has always been thankful of the loving care that was given here. Read the post inside the facility on the wall and see for your selves. That just shows you how great and rewarding it feels when someone appreciate what good work they received. I have been in many nursing homes but this facility is one of a kind. So before you comment on negitive B.S. Get to kbow the facts first!!!

I called this past week to inquire about their facility for my father. Mr. Boyd was rude, cold and in a hurry. I asked if they accepted Medicare and Medical and I swear I felt his skin crawl, and I could visualize his nose flare as he responded … Noooooooo. As you can read by his rebuttals to comments here on Unilocal — this place is to be avoided AT ALL COSTS. Had I read the comments prior to calling — I wouldn’t have wasted my time.

My mother resided here for a little over a month. This is a small 36 bed nursing home. The one –on-​one care is very good as long as you can disregard the way the owner treats you. The owner of this facility is a mother and son team. The mother is elderly herself and in my opinion a very cold person. She runs a tight ship, but don’t try to ask for anything more than they provide or dare question them about ANYTHING. I had a very bad experience with the the owners right from the start, which I overlooked because of the quality of care my mother was receiving.
Both the son and mother (owners) do not have good bed-​side manners with the children of the residents.
My mother was sent to the hospital and their staff only left a message on my house phone, which I did not get. In the past they always called my cell phone or my husband’s cell if they could not reach me. The staff had several cell phone numbers, but never tried reaching a live person. I did not find out that my mom was in the hospital until I received a letter in the mail 2 days later, asking for a bed hold and $ 241.00 a day. 24 hours after I found out that my mother was in the hospital she passed away. When I questioned them, they tried to put the blame on me and never said that they were sorry for the misunderstanding and felt badly about this. Bancroft took 2 precious days away from me with my mom. This is inexcusable. So if you are seeking good quality of care, and can deal with the owners and their attitudes., then I would recommend the facility.