Family Medical Group of San Leandro

I usually have a pretty OK experience here. My doctor is Dr. Zhang, and he is very attentive and listens to my concerns. My last string of visits was made frustrating by the laboratory in the building next to them who lost my samples for nearly a week. After several phone calls and a lot of frustration on my part, they were able to locate them, with no help from the doctor’s office. I realized I had to be my own advocate in getting the lab to find my samples.
I want to add that there is a reason people get lab results done, they are not well and looking for answers. This is why I was eager to receive my results. One of the test results was sent to the doctor’s office and sat there for over a week. When the others came in, I decided I would rather just have copies and not wait another week or more before they decide to share the results with me. Each time I would call, I was told I would get a call back. This was a Friday, and like I mentioned, I did not want to wait through the weekend and perhaps another week for a return call. It’s clear to me now that my requests to receive my results did not make the staff happy because when I went to get my copies, I was not greeted, and instead the young receptionist behind the desk ignored me. I stood two feet in front of her while she typed on her computer, slowly grabbed a paper clip and carefully clipped some papers, filed those papers, sat down again. At this point I laughed and turned to the patient behind me who said to me «are you wondering if you are invisible?» I am glad she noticed how awkward this was becoming. Finally the young receptionist turned to the other lady at the desk and said «I haven’t helped her yet», in fact she hadn’t even acknowledged me. My fault was assuming that when a patient is trying to get answers, their concerns would be met with more consideration.
It’s unfortunate, because I did like my doctor and this office is close to me. But I think I will be searching for another practitioner whose staff has some sense of how to treat patients.

Came in for the first time and was told my insurance card wasn’t valid so I had to pay cash. I called my insurance company and was told that my policy is current and has been current for 2 years. Miraculously, my card worked the 2^nd time I visited this office and they would have «payroll» reimburse me. I doubt it since the receptionist had an attitude.
My main gripe about this place is the staff, the receptionists are rude and have attitude. My appt. was at 945am but wasn’t called in until1015am. During that time, I saw a total of 6 patients who arrived after me get called in before me so I was clearly getting skipped over. I was then placed into a room and waited another 15 minutes but I had to get back to work. 45 minutes after the appt. started and still hadn’t been seen, I would understand if I was a walk-​in but I had an appt. and no explanation was given. I walked out since my office was calling me so I went to the receptionist to let them know that I shouldn’t be charged for this since I wasn’t seen by the doctor. One of the other staff members came out of the back and with an attitude asked «so you don’t want to see the doctor today?» I did but my appt. was 45 minutes ago. People have a schedule to keep. Then when I went to the front receptionist to notify her that I was leaving and to make sure that they don’t charge me, she also gave me an attitude. I will look for a different medical group. They might be good to other patients but they wont get another dime from me.

I like the staff here, I was looking for doctor zhang, but, she already left the place. i was then given a choices between a girl and a boy doctor, I chose the girl, doctor christi cheng. Unfortunately, my time of check up with her was not quite good. she was rushing on the diagnosis, looking in the computer or on her note even if I’m talking to her. I told her I can only take one antibiotics, but, she still prescribed me a different one, oh well. Then I asked for a medical excuse letter for my work, she didn’t gave me one. I still don’t feel well, but, she told me just go put on your mask and you can work. duh!

Have to say I really appreciate that my Dr’s nurse calls me back right away. But it made me nervous when I asked if I could take an allergy med with my current med and she said, it shouldn’t be a problem and check with my pharmacist. Isn’t that why i called you as the nurse? Ultimately she said she would ask my Dr., whom I trust. So all is good. Just have to be proactive about asking questions on your health matters.

So, I have been going to this place for about 20 years now. I was seeing Dr. Gelston until he retired and then started seeing his replacement, Dr. Bruce Robertson. I’m happy as a clam! If I don’t see Dr. Robertson, I see Dr. Zang or the PA. Both are as competent. I have grown along this with this practice and when I didn’t have insurance, I paid with cash. It’s 65.00! Come on! You can go where you want, but if you want a practice that cares about you, then this is the place.

I just (finally) set up primary care with Dr. Zandi here. Location was a little hard to find (the building is set back int the parking lot), but there is PLENTY of free parking to be had, so that makes life so much easier. The reception staff were friendly enough. Not overly and exceedingly friendly (like rot-​your-​teeth-​sweet), but they weren’t rude to me, either. Just normal people going through their job.
I felt as though Dr. Zandi rushed a little through his appointment with me, but he answered any and all questions that I posed and gave some pretty sound advice about future care. I’ll be coming back for another appointment in November, so we’ll see how I feel about everything after that.

No comment on the staff, since I hardly dealt with them. This review is for Dr. Christi Cheng, MD. She is super friendly, professional, and very easy to talk with. Her advice is easy to understand and follow. And she’s definitely with the times — she uses ZocDoc, takes your medical history forms via email, answers questions by email, and does everything online! She also works some Saturdays, which I really appreciate.
Great location with plenty of [free] parking too. Oh, and it’s right next to a lab!

The staff here isn’t overly friendly, but nice enough. The doctors are good. I have to say one thing that drives me crazy. I wish the staff would move the scale out of the hallway and out of public view. Every time I am getting weighed, someone walks by and glances over at the digital display read of my weight which is clearly displayed. The last time I got weighed, a pharmaceutical sales woman who was waiting near by at the desk just stared at me on the scale and was able to see my weight. I gave her the stink eye, but she continued to be rude and nosy. If they could move the scale to a more private place, it will make patients much more comfortable.

My wife and I have been going to this practice for over 20 years. For approx. the last 15 years, we have been seeing Dr. C. Cheng. We couldn’t be happier with the office staff and Dr. Cheng. The staff is efficient and polite; we simply never have an issue with papework, appointments, follow-​up, etc. Dr. Cheng is a very kind, caring and professional doctor. We have always been able to see her when needed, and her medical knowledge and care has always been consistently excellent. We feel five stars is the the least we can give to Dr. Cheng and her staff.

This place sucks! Horrible customer services, unprofessional office staff unbelievably rude!!! I’ve been to free clinics that operate on a more professional level than this, ghetto so called doctors office, all I could think when I was there was, «this must be what it’s like inside a crack house!!! I gave them a bad review once but they deleted it I guess they’d rather fool people into thinking they are a good business but they are anything but. And it’s not an isolated incident because I’ve been there more than once unfortunatly, they don’t even deserve one star! Dr Douglas ZHANG isn’t much of a doctor just a greedy little man that only wants your money!!! And the rude woman at the check out that made me feel like I was putting her out has no business working with the public. If you want an effective and professional doctor that cares stay far away from this HORRIBLE office!!!

I didn’t get past «We don’t take your insurance» by the cold receptionist. Maybe it was a dire emergency, and I was about to pull out a wad of 100 dollar bills from my pocket? No other options, no payment plan, just «we don’t take your insurance (so kindly GTFO)» was all I got.
If the quality of receptionist is any indication of the treatment I’d get from the Doctors, I’m glad I had an early warning.

This place is ridiculous. Ive had to call 6 times and asked to speak to my doctor and she refuses to call me back and they will only let me talk to a nurse. Ive asked for a simple refill on a prescription that I told them about on my annual visit (2 months ago) but they are making me waste my time and money to come in for yet another pointless appointment because they didnt bother to write down or record any information that I initially gave them. Very frustrating and not good patient care. Might make a difference if my doctor bothered to call me back.

I’ve been meaning to write this review for the last 4 years but never got around to it. How can I say this without sounding too harsh? Ok, here goes. The customer service there sucks! That’s it in a nutshell. The staff (receptionist) treats you like a number and doesn’t even give you any eye contact. No smile, no greeting, they just want to know your name and who you need to see. I actually got the feeling that somehow in their minds that they felt that they were doing me a favor.
I’ve been going there since I’ve moved in the area in 2005. So this slam has been in the making for almost 4 years. I even told my doctor earlier this year that his staff needs a lesson in the proper treatment of customers! They are really f**ked up and they need to be put on job alert before they start losing customers.
Now I wish there were two rating bars because I would give my Doctor 5 stars. He’s professional, courteous and I feel like I’m with a friend. The only reason I haven’t changed my provider is because of him, but if he was anything like the staff there I would be out-​of-​there in a New York minute.
If I had loved ones to take there and I saw them getting treatment like that, I would lose it.
I’m going to try to be specific about what really bothered me about their staff:
There’s a sign that says «Please wait here» before you get to the window. My first time there I passed it and went directly to the window. So now I’m standing in front of the receptionist looking down at her. For what seem like minutes, I just stood there and she and the other 3 women in the cubical didn’t even bother to acknowledge my presence. I even gave my watch a few looks and they still ignored me. No eye contact, no talking to me I was ignored until I opened my mouth and said «excuse me» I’m here for Dr. Zhang.” Then I get the «how dare you talk to us» look from the other women in the office and the damn Receptionist didn’t even look up at me at all, and she said «name and time of appointment?» and gave me a paper to fill out.
That was back in 2005 and I’ve made several visits since because I was taking HPB medicine and had to see the Doc every 90 days to six months. So it wasn’t that they were just having a bad day that first visit, I’ve seen them like that all the time.
I was prompted to tell the doctor about his staff earlier this year when I saw an old women waiting in line with a cane and she just stood there waiting to be acknowledged. I was in the waiting area and there was no one other than myself and her and I clocked her standing there for 6:20 seconds while that «Receptionist» was on the phone talking with that cold as ice «I don’t give a s*** about you look.»
One thing I did notice is that there’s friction there between those women who work there. You can smell the hate and they’re so unprofessional that It’s showing in their attitudes and we the customers are paying for it.
They ferry you through pretty quickly and I’ve never waited over 20 minutes. Once you get past the lobby everyone else is pretty pleasant and I give them 5 stars.

The only reason I’m not giving this place 5 stars is because the receptionist wasn’t very nice at first, and the assistant was a little cold. But otherwise, the wait was minimal for a medical facility, and the doctor was very understanding of my husband’s concerns. Oh, I was a little concerned that the doctor didn’t do a prostate exam – my husband is 36, and I thought that at that age it was a necessary thing.
But otherwise the doctor was very nice, gave us easy-​to-​understand information about my husband’s issues, and the overall visit was good relative to many other medical visits I’ve experienced.
I like that they also have urgent care service, so if my husband falls out of a tree on the job, we can take him to his own PCP.

I’m giving this a middle of the road review. I would give the doctors I’ve seen, Dr. Bruce Robertson and Dr. Irene Ho, both 5 stars. I went to one other doctor there ages ago (he may have retired now) who was a total waste of time who would get a 1 star. And while on occasion the staff have been friendly and polite, I have more often than not had terrible experiences with the staff. They have given the doctor wrong info. They have billed me for the wrong thing. They have set up appointments which then didn’t show up on their system the next day. They have promised to pass along a message to the doctor and I was later told (by a different doctor) that the doctor never got any message. They have been rude and difficult. It’s amazing.
So… If you can wade through dealing with inconsistent but poorly rated staff you can get to some wonderful doctors. I’m very picky with my doctors and I’m happy to say that Dr. Robertson and Dr. Ho were both top notch. I’d given up on finding good doctors in San Leandro until someone told me I HAD to go to Dr. Robertson. I was happy I did. When I had a problem and he was on vacation I was very worried but Dr. Ho was so good that I’ve requested her for my next appointment.

I have been to this practice twice now and I will NEVER go back! The staff is rude and incompetent. They submitted my claims incorrectly and refused to resubmit them as they blamed me for the billing error, stating that I should have told the doctor what I was there for.
First of all, I told the front desk staff and the nurse assuming the information would have been shared with the doctor and second of all it is the doctor’s responsibility to ask patients why they are there.
Most importantly they never sent me my lab results, which is completely unethical and disheartening.
All I came in for both times was an annual routine physical and have spent hours trying to correct their mistakes to no avail.
If you live in San Leandro please do not waste your time and energy at this medical group.

I almost hesitate to review this place because I want to keep it a secret!
This is a fine, friendly, caring Medical Group with a family feel. They squeezed me in last minute and I saw a very fine and efficient PA, Irene Ho. This is how all doctors offices should be run, high volume, high efficiency and friendly.

I found it very disappointing. On two different occasions I called with specific questions and was never called back, either by the doctor or by anyone else. The person I saw did not seem to be very knowledgeable, though she was friendly. I have decided to look for another primary care provider.