Lon’s Glass & Mirrors Inc

We needed a new shower door and I found Lon’s Glass on google maps. I called and spoke directly to Lon. He came up to the house about 15 minutes later to take measurements and discuss options. He called back a couple of hours later with prices and had the order for the new glass in the system that day. Five days later when the glass arrived, his crew came out and did the installation. They were both super nice guys, very professional and the install is beautiful! I LOVE the new taller shower enclosure and the clean, modern look it brings to my tiny bathroom. Thank you Lon! Great work!

Worst customer service. Went there thrusday morning wanting new frame and glass doors for shower.
Waiting up front while he answered 2 or 3 phone calls that came in while I was waiting.
Finally came up front. Told him what we wanted, a price for frame and new glass doors and a price to place. He informed me he would call later that day to schedule an estimate for Friday. No call no nothing.
Moving on and using someone else.
I was referred by a pretty well to do construction company that uses Lon’s and refers often. I will be contacting OLSEN ###/​/​/​/​/​/​/​/​¥£ contractors to let them know about Lon’s service.

A very nice sounding lady took my information and made an appointment. I made arrangements to be home from work for the appointment. No call and no show. Very unprofessional. What’s so hard about a least a phone call?

This company has the worst costumer service ever. I called over ten times to receive a quote for a replacement glass on a store front that my Tennant wanted. He never sent me a quote after repeatedly told me he would. He never had a reason why. I finally told him my disappointment and hired arrow glass company. They were great.

I like the work and nice people also they are willing to work on any job you got also i will always call them when i need help with my windows or doors good company

Had and old shower door with cracked glass. Took it in to have a new piece of glass installed in the frame.
In the end… BAD WORKMANSHIP. For $ 217, just for a piece of glass put in a frame… Cmmon. And the interior gasket was old and very much deteriorating Leaving gaps (which would collect shower water and eventually mold.) Nope… No new gasket or sealant! Looks like caca.
Then the frame was loose. When I pointed that out to Lon at pickup, he said the frame was old and that they already broke one inner corner mount piece and that is why he couldn’t tighten it.
Got it home and it was sagging… so that when properly mounted, the edge now scraped the tile. So and I began to fix it myself, I discovered that they had not replaced any inner corner piece, but the HAD cross-​threaded the screw they re-​installed. And the door was not put back together correctly. Because they did not line up the corners correctly and tighten the screws properly the frame droops and scrapes the shower threshold. OUCH… hurts the ears!
Still scrapes.
Finally, they made no effort to clean the frame. Sure, It’s is not part of the service they do, but when I could take it to another glass shop, I think they would go above and beyond to do something like just kinda-​clean it a bit. Nope,… Not part of the service.]
All for the great price of $ 217!
Wow… think I’ll find someone else next time.
Sad… I’ve used them before to buy tempered glass from… Did a nice job way-​back when… But I guess those days are gone.

Lon was recommended to me by neighbors and he did a great job of measuring and installing replacement low e glass in my home. His prices were remarkably lowerr than Valley Glass of Walnut Creek and his product warrenty and labor charges are considerably better. His fabrication time is much faster too.

I had to have an L shape temp glass for a desk top I made. When I called in the measurments I explained to the nice lady on the phone what it was for. I even drove over to give them a drawing of the dimentions needed.
After I a week and half I called to see if it was ready. She says «oh ya! it’s been here a few days». Well thanks for the call I say to myself.
I pick it up, and it turns out that it does not fit. It’s about and 1/​8″ to large. I talk to Lonnie himself and he tells me that with Temp glass you have to leave a margin of errer of at least and 1/​8″. I tell him that would have been nice to know before I placed the order! That way I would have built this desk differently. Well In order to save the piece I already bought he says he could grind down some of the edges to maybe make it fit. OK. Lets try that.
After what seemed like a month! I call again and apperantly It’s been sitting there for awhile. Again! thanks for the heads up call! I go to pick the piece up and it looks horrible! Not square at all! I say I can’t deliver this thing this way. He says to me that if I want a piece of Temp glass at an exact size I need to give him a template for and extra $ 45. He would cover the cost of the glass. Fine. I make the template pay for it and he orders it. Again, three weeks goes by. I call to see what’s up and sure enough it’s been sitting in his shop for a week. Again, thanks for the heads up!
I take it back and again! It does not fit! I tried calling several time during the next few weeks but remarkably Lonnie is nowhere to be seen. Finally I drive down with the glass shop and he’s sitting at his desk. I explain to him it the same problem. It’s to large! So lets try it again. Lets grind it down till it fits. I say but this time lets keep it clean, ya. Straight please.
Needles to say it comes back worse than the first piece of glass! Basically I threw up my hands and gave up. I had to go with the first piece that looks horrible but not as bad as the second.
I have a piece of glass at my shop now that I have no use for and a disgruntled client and nearly $ 200 in the hole to show for it.
These guys need to wake up! I have never been treated with such disrespect from a supplier like that in my life!
Can I give them negative stars?

They were a little slow to call back with an estimate but quick on the scheduling and fast to install.

We updated our bathroom — all we needed was a nice shower door to finish the product. Scheduling was difficult, which I am understanding to and being busy is a good sign of a good company but I was told we would have someone at our home on Wednesday and a phone call to give us an approx time — not only did no one call, no one showed up. I called on Friday morning and was told that someone was going to be there today — they did show up, but my partner had to stay home and wait — Shower was completed — beautiful door but it did not line up. it looked terrible! I called, had my contractor call, and after 3 weeks of calling and no real response someone came out and it took about 30 min to fix the problem. What a hassle — the bathroom remodel with tear out of everything and new tile took 2 weeks and the shower door 4 weeks additional — very disappointed — whats even more interesting is the shower being crooked was so obvious that the installer noticed it when installing but didn’t think he should tell us. his point was the tile didn’t line up, yet the glass guy was still able to fix it in the end,

I’m having a wee problem with a persistently uncooperative shower door so I gives Lon a little ringee-​dingee.
I describe my difficulties and he informs me that he charges $ 85 for a standard service call but would be loath to do so under the circumstances given that the problem I’m describing could be successfully addressed by any halfwit.
«You’re not a halfwit by any chance are you?» he inquires.
«Thank you for asking,» I reply, «Actually I am, but in the unlikely event that I understand you correctly, I should be able to rectify the situation on my own, regardless?»
«You’re getting the nub of my gist, baby,» he says. (The last time someone said that to me I was… well, never mind.) «Just do this, this and that.»
Well, I do and I’ll be damned if the damned thing doesn’t work now.
Good enough, anyway.
I don’t know if Lon doesn’t like money or is just lazy.
Works for me either way.

My mother in law’s mirror in her bathroom cracked. I took it out, measure it and threw it out. Then immediately thought, «Damn I wonder how much this is gonna cost.» I began to call around to see how much glass shops were charging to make replacement mirrors and after several ridiculous and not so ridiculous quotes for a small mirror I got a hold of Lon’s Glass. They said that they could have it done in a few hours and their price was the lowest I found. They asked me to double check my measurements and after doing so I reassured them that the mirror was indeed the odd size I had first recorded. This leads me to believe that it may have been difficult and more expensive to acquire elsewhere. The gentleman I spoke to let me know when to pick up the mirror and the price and left me with a sense of ease.
When the time came I drove over to Lon’s glass which is on east 14^th street, but sits slightly hidden in the back of a few other small buildings. I walked down the drive way and waited inside for one of the few gentlemen there to finish loading a large and obviously custom window onto a truck. Once they finished a man came inside and pulled out the mirror. I paid the nominal charge and drove home and installed the mirror. It was simple, cheap and efficient. I would recommend them to anyone.
CHAD

We had tough window job at our house. We live in a penthouse condo and our 4^th floor window had a huge crack in it. The condo association agreed to pay for the replacement window since it is essentially a wall and not a functioning window, meaning you can’t open or close it and it is 7+ feet up off of the 4^th floor. Anyway, two of the nicest guys came out to assess the window situation and quickly realized they needed to rent a lift for the job.
The next part is where they lost a star. They said they could come back in a week with a lift but it was more like a few weeks later that they actually came back.
The job was a hard one and they took their time, did a professional installation, and were very nice to have in and out of our home most of the day today. They were able to cut the enormous piece of oddly shaped glass on the sidewalk in front of our house and they did a phenomenal job cleaning up the pieces of glass and debris that rained down when they removed the old glass.

I had some glass in a chest door that needed replacing. I dropped it off and was supposed to get a call within 4 days. I waited 11 days and called back on a Friday. The guy who was handling it wasn’t in on Friday, but I left a message for him to call me. I called again on Tuesday, and again, he was supposed to call me back. At this point, I would not use these people as they don’t return phone calls and don’t follow through.