McDonald’s

1 Star, because sometimes my food it hot, and sometimes it’s not! I through my food away because it was so cold, I ended up going to castrovally McDonald’s there is great all the time, food will come HOT! Unlike this place.

I’ve only been to their drive thru so this review is only based on that. The person taking our order is usually friendly and gets everything right. The problem I have is with the person handing out our food. We usually customize our orders such as extra big mac sauce, extra lettuce, etc. And they charged us for all that and forget to put it in our burgers. The people handing out the orders are so rude. They don’t greet you or anything, Actually now thinking back I don’t even thing they’ve ever spoken to us. Even the manager herself acted like she was irritated by our presence. The last time we were sitting there waiting for our food and she handed us everything but one burger and she just looked at us waiting for us to leave with her window closed, mind you the burger is sitting right next to her ready for her to hand it to us. Until she finally got tired of the staring contest and opened up the window and we informed her about the burger and she just handed it to us. No apologies or anything. Why 2 stars instead of 1? Great customer service for the order taker and the fries are always fresh.

My favorite McDonald’s menu item used to be the Chicken Selects, and after that was discontinued (except maybe in certain markets?), it was the Southern Style Crispy Chicken Sandwich. I’m not sure if either of these items are currently available anywhere, but I know that at least at one point, I was able to get the chicken sandwich at the Atlanta airport at a time when this location did not offer it. So it’s not great as far as offering my favorite menu items.
There’s some good stuff here though: burgers, fries, wraps, salads, smoothies, McFlurries, etc. And this location is open until midnight, so it’s good for late-​night snacks (unless you’re trying to snack after midnight). I’ve had some bad experiences with smoothies being unavailable because the smoothie machine is broken though.

Pulled up to pick up order in drive thru after having paid at previous window and getting the wrong receipt. I crumpled the receipt not thinking too much of it. The next person tried to hand me two large drinks. I said she got the wrong order and I had ordered a happy meal. I requested a particular toy nicely and could hear the first worker saying «she wants number 6» to the coworker. Guess what, didn’t get the toy I asked for now my child, who I promised would get particular toy, is screaming bloody murder. What do you expect with losers, high school drop outs, and ex cons working there.

Earlier today, we received horrible service at the drive thru. We ordered the mcchicken meal. Key word — MEAL. So when I got my order, it only came with the sandwich and fries. But no drink. So I waited for my drink and the employee rudely responded by saying they do not offer a drink with the meal. So hear me out, you order a meal but it doesn’t come with a drink? So why pay an extra couple dollars when you can order the fries separately and it’ll be cheaper? Considering I paid for the MEAL. Lastly, my boyfriend was here this morning. He got a drink WITH his meal.

Forgive me readers for writing this but I MUST! Say it or I“ll go CRAZY! Usually I dont write like this on my reviews but I MUST!!! When I went inside there I ordered a Quarter Pounder with cheese no Onion Medium a side of small French fries and a happy meal TO GO!!!. So the cashier already acting like she got a DAMN attitude when I went inside. My Number was 326 so after I ordered I went to the soda fountain to get me a coke they called my number or least I thought so when I went to get my order I guy already grab it so I thought it was his 30 secs went by now its 328 I asked the cashier «where my food» & she asked the rest of the employees being Rude to them «where the hell is #326? DAMN stupid a##» one of them said «Someone already took his order» she yelled out «who Hell! Got the wrong order» the same guy who took my bag brought it right back and said «sorry» handing it to the cashier she snatched the grab from him. the employee yelled «#329 orange juice and Happy Meal» the cashier she said «how the hell did he confused that with his (mine) dumbass» she was right how did he confused his meal with mine? Than she just dropped my bag I than said «can you make me another one (Meal) cause he ate some of my fries (he did my fries was low) no salt» she sighs took the bag and yelled my order to the cook than said with a Smart ASS attitude sighed real loud and said «DAMN IT AIN’T LIKE HE ATE OUT OF IT OR PUT SOMETHING IN IT Damn ass people IM WORKING WITH STUPID PEOPLE damn» there was no large cap lids for my sodas I asked «ma’am there’s can you give me a large cap lids for my drink» she looked at me and said «DAMNn isn’t right there» I said «no» she than walked to the soda fountain to look for it and didn’t find she was also looking for some large caps in the bottom of the fountain where people pour their ice and drinks into I guess she was going to find 1 and give it to me so Luckly she didn’t find none. So. she had to open up a cabinet at the bottom of the soda fountain and then she just slams the cap on the counter. I left and will never comeback I will never come back to the ratchet A## place agian!!! She got a Funky A## attitude like the damn world should revolve around her NASTY FUNKY UGLY STINKY DUMB MUTHERF###ING WHORE looking A##. She was really close REALLY CLOSE!!! from calling her a DUmb ratchet B word. Don’t ever come to this place please people DON’T this place deserve negative zero and a half starz. Instead of taking your problems out on people take your problems out on the one who started the problem LADY CASHIER!!! #worstmcdonaldsEVERs!!!

This store is very appealing because of the tv sets in the seating area. In previous years, I would drive (or even take BART to Bay Fair) to the Big San Leandro office up the street. This location made a very pleasant spot to rest up over iced coffee and other McDonald’s food offerings.
There are three EV chargers in the parking lot. I have not yet received my Blink network access cards in the mail, but I would observe it is quite appealing to charge the car while you relax with iced coffee and other McDonald’s offerings inside. Blink charges 39 cents per kWh at this location with their access card and something higher without an access card, but it is worth it to extend the range of many Electric Vehicles, especially when you can charge right at McDonald’s. I got the Blink RFID card about 5 weeks later and I look forward to start charging the Prius Plug-​In soon.
This particular store has a kiddie area and I found that the kiddie playground noise was fairly well contained in the walled off area at the front of the store. I liked the booths and the bar seating where the tv screens were visible. Almost entirely I just watched the video and the captions since the sound from tv would get oppressive.
There also is a restroom which is moderately decent.

I was here today. Annoying that the person at the register told me that splitting my order so that I could have two receipts was impossible. I work customer service, obviously this was possible. Unfortunately it was the lunch rush and I’m not one for being fussy… The fries were old, warm but old, or maybe cooked in old grease…
The smoothies I get from this one are always usually good; no huge ice chips. And they are usually pretty quick even when there is a line… But maybe because they aren’t completing the orders to specifications (ie split ordering, honey sauce not honey mustard, crispy not grilled snack wrap) that sort of thing.

We came here to get a soft serve cone but the machine wasn’t working and it was a hot day today. It was very disappointing as we had just come from another McDonald’s in Castro Valley and their soft serve machine was broken as well! We ended up with a mango smoothie and strawberry smoothie and fries (yikes) so I’ve had my fill of fast food for the week!

It was open at 2am

What is going on there? Seems like somebody is jeopardizing your business. The number listed is for a fax. Ordered 2 breakfast sandwiches and got empty buns. I’m wasting gas going back.
Part 2:
OMG! The manager «Olga» does not care! She does not have good customer service. I showed her the empty buns and she asked «What do you want»? I didn’t want my food spit on. then she said «We’re closed». (I guess she meant breakfast hours are over). I got my money back. While she was out of hearing range. employees were telling me she is a poor manager, won’t answer the phone, won’t change the ink on the receipts to be able to read them, and she’s always like that! How did she get to be the manager? I’m definitely calling corporate.

I don’t expect too much from a fast food place. Good customer service should be a given. The Hispanic guy working the drive thru 12÷16÷14 was not customer service friendly at all. Rushed me off didn’t give me my whole order. The other associates were not in look policy. No one wants people standing over their food in personal clothing. Being a district associate for another business I know a little too much about company expectations when it comes to Customer service and Perception.
Really bad experience will not return.

Worse one ever! Always mess up my order or forget to give me the correct condiments. Or always missing a part of my order. Today was the worse, I got someone else’s order! You think I would have learned my lesson by now. Never again!

I must say I’m impressed by this McDonalds. It’s clean, has a new stylish décor, and is really big. Most striking is the kids play area. There’s lots for kids to explore – not only the big climbing structure and slide, but even an indoor playground type area with tunnels that are a hit for the wee ones. They even have a couple touchscreen game stations and an arcade-​style basketball game to boot! With free wi-​fi and decent table space, I could see myself getting a little studying done here while the kids play… within moderation of course… it IS still fast food. Plus it can, like any McDonald’s, get pretty noisy at times.

If you don’t have bacon, just let the customer know. Don’t give out a bacon McChicken without bacon. That’s just fucked up.

Even if they ask you what sauce you’d like for your chicken nuggets, they don’t really care, because you’ll always get two of the same when you’ve clearly asked for two diff kinds.
This ain’t fine dining, I know (because we’re not in grade school anymore), but it ain’t rocket science, either!
Giving wrong sauces for my nuggets, ain’t nobody got time for that!

I usually only get fries, ice cream, or coffee at McDonald’s. It’s convenient and consistent. The staff is always changing because they suck but it’s sort of expected Its McDonald’s.

Not bad but it get’s crowded in there. I ordered the fish fillet with a drink fries dessert i had a cookie. They have breakfast lunch and dinner. The staff can be friendly at times over all, I wish they could make my experiance a little better.
I was happy with my meal, no complaints

Like most Fast Food places, this one has a drive thru; which is my only way to buy here. When ever I have walked inside I never feel as satisfied walking away, I feel as if I need to put extra effort into placing a simple order. This location has 2, yes 2, drive thru lanes, they merge but you can still order quicker then if you were in just one lane. The dollar menu is where it’s at! Just so you know, they place is hell in the early am and lunch/​dinner rushes. In these cases, I’d advise you to walk inside.

Mcdonalds is currently having a breadfast platter promo, don’t know if the price will be constant since they have announced impending price increases.
sampling: breakfast platter (sausage egg mcmuffin w/​scrambled egg, 2.99, 640 calories)
–sausage tasty and very salty
add 3 pancakes (1) 610 calories
–pancake tasted buttery with the faux? butter, syrup very sugary, just corn syrup maybe.
–lg coffee (1) enough for 2 people
good deal, taste reasonable.
foodnotes:
–promo good value.
–playground here for the younguns
–very clean here, associate sweeping suurounding area in early morn +.5
–lots of parking, though parking lanes too tight.
–keep eye out for slo mo seniors entering and exiting.