Orchard Supply Hardware

Another visit to the garden center and the shelves were out of an item… Peggy, the associate in the garden area was extremely helpful in offering to look in the back and later in the store. Unfortunately, they were out of stock but was able to get other items i needed.
Anyways, keep up the good work guys… this is the main reason that keeps me coming back… i always know if i need assistance finding something or help with a project i’ll definitely find someone and get an answer!

I’ve been going to this OSH for years,; it just keeps getting better in terms of customer service and appearance, with the «ski chalet» look outside, and well-​labeled aisles inside. Nearly always, there’s someone to greet (either by the door, or at the customer service desk) you, and immediately direct you to a particular area, where 90% the time there is a real live person available to immediately help. No wandering around wondering if anyone noticed you, or if there is help available, or without interrupting another customer who found the rare associate. (Sound like any other cchain stores of this type?) I’m more than willing to pay a bit extra –which is not always the case – for this level of service. Thanks, OSH!

I love OSH. The staff are so helpful. I lost my receipt and returned an item. They found the transaction after getting my phone number.
The place is so manageable. They have everything you need.

Well, like this store, but price is higher than homedepot.

Very nice people here, excellent customer service, I was looking for a drain cover and they helped me find it, thank you very much.

History what I can do Orchard Supply since it’s close as I walked in gentleman asked me how can I guide you OMG how can I help you when should I was looking for some casters aisle 14 he said 12 or 14 walk back to ask him a few questions I guess I interrupted his duties of standing at the door it was a noxious old man and very very ungrateful it seems that he didn’t want to be there well that’s not my problem my problem is to walk in to purchase what I want and get customer service Orchard Supply you are one of the worst with customer service I would prefer driving down to Home Depot Lowes Ace Hardware then to deal with people who don’t want to be there or don’t even want to work saliendo Orchard Supply has got to be the ultimate worse and I live in the community within 5 blocks I’ve given them the chance many times but now that they have cut way back on their service there is no other chances I’m done the word of mouth will speak for itself and any type of advertising or radio or television commercials it’s like a pair of it affects tell when they’re no good so we also tell her no good I don’t even know why they’re in this community with a bedroom community with lots of retired people that are going in and out they definitely have an attitude sorry I can’t keep the business in the local area but with your attitude and not wanting to be there and not taking care of the customer I hope you guys go brokeyes they want

From my DIY knick knacks, gardening, home development, this is the place I come to. I can say that’s I’ve never had a bad experience here. All the staffs are knowledgeable and provide great customer service. And thank you John for assisting me to get rid of the ant problem, it really worked!

I love this place… new, clean, organized. Only downfalls are the prices are a bit higer than H. Depot, but can be worth it if you’ve ever wasted you’re time at H. Depot walking around looking for help or an item, only to realize you’ve been there way too long and have gotten no where! Also, encountered great help and not so good help at times… par for the course IMO.

Always like shopping here. Clean, well stocked, nice people.

I don’t know what it is about female cashiers, that they feel the need to be rude to you just because they’ve got their panties in a bunch. Learn some etiquette, and interpersonal skills or go get yourself another job. Apparently, working in retail and dealing with people is so hard for you.
This place is too expensive for what they sell. My husband had to return a pipe cutter because, well it didn’t cut pipes. How does that happen? In any case, the gentleman who came to sort things out was nice and didn’t have to speak to us in a rugged tone. The two women that attempted to help, were confrontational and felt the need to try to reiterate an antiquated store policy.
Done, and so are you Orchard.

Great customer service and knowledgable! They know their stuff! I don’t know who did the hiring but they did an awesome job! The staff is very helpful and friendly. No lack of «hello» and «do you need help» I love it here! The store is clean and well organized. Restrooms are clean and modern. And you can bring your dog!

No sense of customer service or urgency. Very frustrating. Don’t trust them to find anything in the back. Huge waste of time…

I love this store because they always have what I need, and the prices are competitive with Big Hardware. Every time I’ve gone in there was always someone to greet me and ask if they could help. Whenever I took them up on their assistance, they always knew exactly what aisle I needed to head to, and they were always spot on.
The reason I’m only giving three stars is because of their antiquated club system. You can get signed up at the store, and from there you can login and keep track of things online, but whenever they offer discounts to club members it’s in the form of a coupon that, believe it or not, you must print out. Seriously? In this day and age you really want me to waste an entire sheet of paper by printing out a coupon? Why can’t you just add the discount to my account and take the deduction at check out? I emailed my displeasure over this ridiculousness, and the reply contained equally ridiculous solutions: we can print the coupon for you in the store, or you can bring up the coupon on your phone and we can scan the code from there. Are you kidding me with these?
The store itself is excellent, but they really need to join the 21^st century and automate their membership savings.

We all need a good local hardware store with helpful folks to ask our questions of about stuff we just don’t know how to do.
In the age of the small local hardware store just memory it is nice to have a happy medium of big box store with the remains of the small store.
This location is that blend of big and small and we enjoy having it here in our area. Was unhappy they closed the OSH in San Lorenzo where we live but the San Leandro location has become our go to OSH.
I write this more for a experience we had in getting a speciality piece we saw that was gone the next time.
Now this happened on a very busy Saturday afternoon and so the time to making sure I was happy and the order of this item from another store was completed was impressive as during this Carlos, the OSH guy, was being asked many questions and was multi tasking and not missing a beat.
Also impressed by Carlos keeping his cool as the person from the Livermore location he tried first was not what I would call helpful, hung up on him and kept him waiting for around 10 minutes.
After being told the item wasn’t there he quickly called the Fremont store, got a helpful person there and got the store transfer ordered.
Carlos is just an example of the level of service we continue to receive from OUR OSH and we appreciate it!

I love orchard supply and their commitment to providing legendary customer service– as a customer and as an employee.
I have never experienced another associate so rude over the phone before. He had the worst connection, was directed to the wrong department and I tried my best to help him locate the item while he spoke about my incompetence to who I can only assume was a customer.
Learn some fucking phone manners Carlos.
Or at least make sure you’ve hit the mute button. Way to represent your store.

I was debating on whether to go to Home Depot our OSH for the Ortho Home Defense spray. It was another scorching day, and I didn’t feel like taking a risk, going to HD and getting stuck in a lengthy line at the register.
The price was the same at both stores. It was great to have no wait at checkout.
Something else to disclose… I’ve noticed some nice snake plants in a medium pot for $ 24.99! I’ve gotten a taller plant in large pot for under $ 20 at HD. Definitely compare prices if you can.

I love this place. They got it all most times
and really know there stuff. lines take too
long and only one casher. This is why you
cant be in a hurry. Enjoy the day and dont
get mad they try hard. Rewards is a joke but
I just got five for my birthday. Thanks Orchard Supply you rock.

Orchard Supply has everything I need when I’m working on my garden. I actually get my plants, dirt, manure, lady bugs, yes lady bugs. I use them to eat the other bugs that eat my vegi plants.
Anyway, Orchard does have much more than gardening supplies. They have outdoor furniture, barbeque pits and supplies and so much more for indoors and outdoor maintenance.

I don’t shop here often but when I do their customer service is friggin awesome!!! Anyone and everyone is always happy to help you find what you need as well as suggest the best option for somethin you might be doing to cut down on costs or to make what you’re working on more efficient! They have almost everything you need, including a key cutter. I just had to stop in real quick for some light bulbs for the aparemt since all have to work when move out.

Larger, better lay out and nicer since the renovation.
The employees are very helpful when I have questions or am blind and can’t locate an item but walked by it a dozen of times before asking.
I find the prices to be average and love the no-​sales tax weekends. That is THE time to buy a large ticket item. There is always a coupon for 10−20% off in their weekly ad or online.
Huge outdoor garden area with beautiful plants. I’m a plant killer so they would only stay alive for a few days in my house but that is just my luck.
Sign up for their rewards program to earn points. I haven’t spent enough to earn anything so I am not sure if it is worth it or not but is worth a shot. Just key in your phone number when checking out. Plus they send emails regarding specials. They don’t spam your in-​box.
Organized, clean, always stocked and plenty of parking.