Pro Rooter, Inc.

I highly recommend Richard and his plumbing company. Our bathroom sink got blocked the Monday before Thanksgiving. I let my landlord know that afternoon, but because it was a short week, I didn’t expect to hear from anyone until the following Monday. Richard got in touch Tuesday and was willing to come out that night (I couldn’t due to my schedule) and even the Wednesday before Thanksgiving! I did not want to make him come out on a day my own work had given me off, but today, the Friday after Thanksgiving, he was here with prompt, courteous service. He fixed our sink in no time, left no mess behind, put things back afterwards. Great customer service and skill level.

DO NOT waste your money!
*** Awful customer service
*** Unprofessional drain cleaning service, his name is Richard Reyes
Hey Pro rooter, I want my money back, if you have a conscience…

My parents highly recommended Pro Rooter (and Richard in particular) when Richard fixed their kitchen sink faucet a couple of years ago. So, on a recent Friday night, when I discovered that I had no hot water in one of my bathrooms, I called Pro Rooter and was pleasantly surprised to discover that Richard could come over on Saturday morning. Richard was very professional, honest, and trustworthy. He arrived on time and was able to diagnose and explain the problem. At first, he thought he might have to replace a few parts which would have been costly, but then he was able to fix the problem without needing to do so. I highly recommend Richard without hesitation and would call him again if I need a plumber.

Excellent work and price. I asked several plumbing companies for a quote since I had to replace sewer line all the way to the city connection. Hector from Pro Rooter came by in a couple of hours since my call and he offered the most reasonable price including city permit. Hector and his staffs were really professional and friendly. I will definitely call them again without hesitate if I get plumbing issues in the future.

Richard and his team did an excellent job. They come on time, work professionally and very friendly. If you need good drain cleaning and plumbing services, call the right helper: Richard @ 510−755−0151.

We had a serious plumbing problem that required a lot of work, we needed to do a total re-​pipe job. I got quotes from a few companies, but Hector at Pro-​Rooter was the best price. In addition to having the best price, he included more work than the other bids I received. He included a new water heater and changed the pipes from the city line to the property. His workers came on time and worked through the night to get the job done to make sure the tenants had water in the morning. He was available through the whole process for any questions we had along the way. Hector and his crew were very professional and I would definitely call on him if I needed a plumber in the future.

We had a hot water plumbing leak under the concrete floors. Got quie a lot of job quotations and Hector of Pro Rooter provided the best price. Hector and his team suggested to repipe my entire plumbing system with copper instead of just fixing the leak which costs more to fix. When they opened the shower tub and faucet wall, they saw dryrots on the wall and underneath the tub. They suggested to replace the entire shower and tub for again a fraction of the cost and they indeed did a wonderful job. They are good, quick, and neat.

I’ve used Pro Rooter 3 times. I met Hector 2 years ago and was struck by his personable and professional manner. My fixer needed a sewer line repaired and under the house pipe work that was done poorly by another general contractor.
I found Pro Rooter’s bid to be very in line with and actually below other Handymen’s quotes. Both jobs were tough and dirty, but the guys were quick, thorough and tidy. Finally, my house no longer ‘leaks’:)
As I worked with Hector and his guys in diagnosing and pricing my plumbing issues, I never told them of my 25 yrs experience as a business unit manager, negotiating contracts with maintenance vendors for Fortune 50 companies. To most, I appear as woman who lives alone with only a cat. And not once did Pro Rooter disappoint me in the bids quoted and the work they performed.
I will highly recommend them to all my friends in the bay area.
Jennifer

The owner who picked up the phone, Jin, was very reliable. I needed help because I had sewer problems and he stayed true to his word. He was honest and told me that they have a short supply of workers so there would have to be wait. But they were still able to make it to my house on time.
If you have plumbing problems this is the place to call! Definitely going to call them again when I need help.

Richard at Pro Rooter did an excellent job! He arrived on time, just 2 hours after I had called for service. He installed a new toilet, removed the old toilet, and fixed a leaky valve. He charged exactly what had been quoted. His demeanor was pleasant and professional. He completed the job quickly with attention to detail. He took the time to clean up after himself too. The toilet and valve have been working very well now. He gave us his card and encouraged us to call if we had any questions. We called him within an hour of his leaving our house regarding the water fill line in our toilet tank. True to form, he answered our question courteously with unwavering professionalism. The next day we called the toilet manufacturer and they verified his response. Couldn’t be happier! Will definitely call Pro Rooter for plumbing help again!

OUTSTANDING — ALL AROUND
A couple of years ago, we had a major plumbing «back-​up», both baths and toilets in our 46 year-​old home. We called a couple of plumbing companies in the East Bay but the only ONE company could come out and give us an estimate that same day: PRO-​ROOTER on American Ave in Hayward.
Hector of Pro Rooter arrived on time; diagnosed the problem and recommended we put in a «clean out» in an easily accessible area, in order to get the job done efficiently and in a timely manner. Hector did an excellent job, overall. He was courteous, efficient, clean and left everything in good order.
Last June, our daughter’s home in the Oakland hills had a horrific sewer issue. Once again, we called Pro-​Rooter. Hector and his crew came out and re-​piped a large section of the sewer. Have not had any problems, since.
We do not hesitate to recommend Hector of Pro-​Rooter to family and friends, because of his sound ethics, excellent work and fair price points.
P. S. This business has moved from Hayward. They are now located at 438 San Leandro Blvd in San Leandro.

Was a no show twice, gave a lame excuse, call management they never returned call.

I needed the plumbing system fixed right away since the bathroom and toilet were completely clogged. I called them at 2 and they said they would arrive at 4. Instead they arrived 3 HOURS late and charged me $ 350 for 5 minutes of work.
Don’t use them! I definitely will never use them again.

Pro Rooter has helped me several times over the years and although calling a plumber… any plumber is expensive, Ely did very good work and was always very courteous. I don’t feel that they were over-​priced as compared to the quality of work. Ely and his crew actually did a large job for me which involved replacing a length of sewer pipe in my front yard. It was a big job but they were prompt, polite, reasonable and they cleaned up the mess afterwards. I have no complaints and will recommend them to anyone.

Pro Rooter replaced our entire sewer line from the house to the street. We received a very decent estimate and price that they stuck to, they showed up when they said they would and finished they job in one day from 9am to 5pm. The Pro Rooter estimator showed up with a camera system to check our line and showed us the issues as part of their free estimate. No other service brought a camera with them to check our line before they provided an estimate. Pro Rooter used the ‘trench-​less’ plastic pipe replacement system and saved us thousands of dollars in doing so. Pro Rooter was very good about keeping the property clean and cleaning up the job site before they left. Pro Rooter also cleaned out an adjacent pipe for no extra charge to make sure everything was in good working order. We will recommend Pro Rooter to our friends and neighbors and offered to be a referral to their business.

My tenant called on Saturday afternoon that there was a water leaking problem in the garage. I called several plumbing companies. Unfortunately, most of them did not work during weekend and some of them were working at the weekend but could not come to the house. When I called pro Rooter Jin, he sent Richard Reyes immediately from San Leandro to our San Jose house to fix the problem. The price is competitive and service is good.

I am writing to complain Pro Rooter Plumbing. I had really bad experiences with them. I believe they did not do business honestly but just want to charge more money from customer.
My toilet cannot flush on Feb.3 and I have to call plumber to fix it. I chose Pro Rooter from a phone book. The owner told me on the phone: if it is a small problem it cost $ 95 or $ 125 if the plumber has to remove the toilet.
The plumber finally came to my house. He just have a look and did not do anything and told me I have to pay $ 125 for this. I agreed. After few minutes (he did not remove the toilet yet) and he said there is something he need to do that have to cost another 60 dollers. I told him that the price he charged me is different from the owner told me on the phone. He is a little bit scared and said $ 150 for all things.
As it is a emergency situation and I agreed. He removed the toilet and fixed it. Later on I recalled what he did and I realized there is something wrong. This plumber, whom name is Chilo, did not do business honestly. My toilet is a small problem and not necessaty to remove it. He unnecessarily removed the toilet for charging me $ 30 more. He is even not satisfied for charging me $ 30 more he want the total price is $ 150 (which is another $ 25 more). I told him again this price is not the owner told me on the phone. He still gave me lots of excuses to charge me more.
Stay away from those bad guys. They are cheaters. They just want to make more money from customers. They charged me more money which is not reasonable.

I wish I could give them zero stars. I called at 11pm to schedule an appointment for 7am. They confirmed and the appointment was set. 7:30 am and still no plumber. I called and all they told me was, he’s on his way. No one ever called to give me an update. And no one showed up untill 8:30. These people are VERY unprofessional. Family run and no one is held accountable. Do not use this company. Only the dispatch woman was nice.