Safeway

The customer service at this store is the best. I shop here almost everyday. The cashiers always go out of their way to be nice. Also love the Starbucks inside the store.

3s a crowd? but only 2 lanes open! and long lines! horrible customer service…

My wife and I just came from here.
I was laughing when we got home because it was kind of a wasted trip.
Some Girl Scouts were out front.
They were swarming around like flies.
I thought that one of them was going to trip me (she was running around when we approached).
Entering and exiting was an issue (I had to watch out for some shoppers too).
The Girl Scouts, though, weren’t too aggressive (2 Girl Scouts that I recently saw in Union City briefly stopped me in my tracks).
We went to the bakery.
I groaned right away because my wife couldn’t order a «PAW Patrol» cake (my son turns 4 on the 25^th).
They’re not available yet.
In addition, the «Mickey Mouse Clubhouse» cakes are limited (so is the cake ordering book in general).
My wife basically ended up ordering a birthday cake with just balloons on it.
The bakery woman was manly, but friendly.
She was outgoing, but not super chatty.
The order slip is a bit confusing.
$ 29.99 and $ 29.95 are both listed (the ¼ sheet cake should be $ 29.99).
The bakery area is too congested.
I constantly had to move to avoid other shoppers. It was annoying (I wanted to tell a few shoppers to get lost).
Some idiot even thought that the bakery was the deli (he mentioned his «sandwich order»). The bakery woman shook her head and said that a number of people were making that mistake today.
Some odd items were in front of the counter (ex: a bottle of Pepsi and a paperback).
The bakery woman should have noticed and removed them.
I briefly thought about my ex (I mentioned her in my last review).
I don’t know if she still works here (I didn’t want to see her and get shanked).
The store is kept nice and clean. Kudos for that.
The parking lot is huge, but the shopping center is pretty popular.
This makes coming and going a bit tricky.
My wife struck out again when we went to Nothing Bundt Cakes.
We got there at about 5, and it had closed at 4. :(
I still like this location, but I was not very impressed today.

Your floral department is the best in the area! Special thanks to Ana for her help crediting a bouquet to place my engagement ring in. My fiancé said yes, of course. Ana is very artistic, friendly, and professional. I’ve also had great service in the past with Gina for my dating bouquets (Don’t tell my fiancé!).
I will post this is Unilocal too!
Thank you,
Gordon

Any time a Safeway has a Starbucks in it, I assume it’s slightly more upscale. In this case, I was sorely disappointed. While this location has a solid collection of random items (bananas in droves, unlike many other Safeways), they were also out of a lot of things too (rotini pasta and fresh sourdough bread). While it could have just been an off day, I figured those items aren’t that popular, and at around 1pm on a Sunday, it’s not like I was going at the end of the day. I’d probably avoid this location in the future, and only go here if I’m in the area.

I have to say the Safeway is getting a lot of undeserved hate. There’s always small lines, but the employees do a great job. It’s not their fault it’s understaffed at 2am. It has a great produce section, and my favorite drinks at a fair price. Overall I just Safeway. Thank you for your services.

Wow, i’m surprised by all the bad reviews. I frequent this Safeway since its on my way home from work and i find that its organized, well stocked, fresh produce, meats, specialty items with a Starbucks inside. Granted, i rarely go to the deli, the bakery or the floral counter but in general the lines move quickly during not peak hours.
I think in order for people to appreciate this Safeway, people need to visit the one on Jackson in Hayward. That particular Safeway is very old school and not as well stocked, with usually one checker, no self-​check out and no Starbucks inside. Then again, it probably has to do with the ‘characters’ that shop there… they kind of ruin for the rest of us.
Oh yeah… I’ve witnessed a person running out with a shopping basket and jumping into a waiting car… and a guy shoving a rack of ribs down his sweat pants and walking out. OH BOY!

This location sold me nasty old smelly fish I’ll never buy meat from here again or any other big chain store it’s like they purposely give inner city stores bad produce and meats YUCK

Went to Starbucks today and damn Blake had some rude customer service!!! Didn’t say one single word to us! No lie! Not a hello? Not a total? Not even a bye? We tried to be nice but he was rude! I don’t expect him to be all giggles and smiles but damn a Hello or goodbye would have been nice!!! And as far as the drinks, they were mediocre!

Just left the store. There were no open check stands except 15 items or less or self check. Walked up to the 15 items line only to be told that she was closing. Really? Someone did take her place luckily. Once again no stock and no staff. I really appreciate the savings we receive with the gas points however service like this will cause me to go elsewhere… that isn’t a Safeway.

The store is great, except for the floral department. Went there to buy some flowers for teacher appreciation day. I asked The two ladies in the floral department if they can wrap the bouquet with a ribbon. They just ignored me and handed the bouquet back to me after I paid. Then my parents went back and asked again and they ignored them again. They said that they charged $ 2 for ribbon. Are they serious? all I wanted was a plain ribbon. Those two ladies are rude and need more training on good customer service. They kept chatting with each other and was ignoring those who needed assistance. Fortunately, the manager took care of it after we complained.

This Safeway is ALWAYS busy no matter what time, what day, or whenever!
Prepare yourself to fight with fellow customers over who walked up to the check-​out before who, who saw the last baguette first, and etc. Or maybe these things just happen to me… who knows.
Either way, this location is always packed, you’ll never find someone to help you, and good luck trying to get a drink from the Starbuck’s kiosk!

Still giving this place one star. When I wrote the previous review, I was contacted by a member of the Twitter team that this would be fixed. It was not. I went in to order a cake, I know I said I wouldn’t return but I had to. So I approached the bakery line, there were two employees working on whatever they were working on. One looked right at me, but continued to ignore me. The other walked away from me. After a few minutes of waiting (no line by the way), I finally got the attention from the older lady who had originally walked away from me. She looked annoyed that she had to help me, but asked what I needed. I asked the price of a full sheet cake, she mumbled a price and I repeated what I heard $ 9.99 (which I knew was wrong) and she snapped back «NO, I said $ 59.99!» Awful response to a customer just asking a question, I don’t know maybe it was how I was dressed (just coming from the gym) or what not but I felt like my business was not welcomed.
She explained what they had and the rest of the conversation was ok, but the first response from her really turned me off to doing business again, so I decided to go else where for my cake. Again, I thought that the customer service issues would be addressed nearly 5 months ago when I last came here. Reading the other reviews, they also need to hire more people if the employees now are so into what they are doing in front of them and not helping customers. I really hope they get things fixed at this Safeway because it is not fair for this community to be subjected to such horrible service.

Not a whole lot to say about it, it’s a typical Safeway. The store is clean, I usually find what I need, and the prices are average. My only complaints are that sometimes the lines are too long, and that you can’t buy cough syrup through self check. When I asked why, they said it’s because of alcohol, and when I pointed out that the stuff I wanted to buy contained no alcohol at all, they said I still had to go through a regular line. Pretty lame if you ask me, because there’s no reason why they can’t tell the system which cough syrups have no alcohol. Other than than those little things, it’s just like any other Safeway I’ve ever been to.

Today I went in to Safeway and one of the clerks was completely rude. I went to the store with my mom and one of the store clerks was so rude and completely embarrassed us. She did not care that there were other people in the store and did not handle out situation well. Usually everyone is so nice at this Safeway location and this is the first time I’ve ever dealt with someone who was unpleasant. I feel like MIA needs to take or retake a class in how to talk to people.

This has Safeway has the slowest deli. I AM Standing In line almost 15 mins with only 3 in front of me. So I decided to go on the Unilocal and let it be known. Then when I get to the front the lady steps out of line and the Safeway employee let’s her cut me. I thought it was first come first serve. Then she takes forever with getting chicken and fries. FML.

I just moved here and I enjoy all other aspects of this town but my GAWD, can someone tell me WHY there isn’t an alternate grocery store in San Leandro to this dump (and no, Luckys doesn’t count)!? Why does this city torture us with three of the same terrible chains of Safeway? And not one of them can seem to get their act together?!
How about a Trader Joes? A mom and pop grocery store? Or maybe, just maybe, a Sprouts? (for those of you that have read my Sprouts Walnut Creek review, you will see how desperate I am). I’m not asking for Whole Foods to move in or anything but seriously… is this the place I am supposed to pay for quality food for my family?
Anyways, this Safeway is my least favorite of the three so you are going to get the brunt of my aggression towards them all. Lets begin.
–Your shelves are never fully stocked, it seems no one faces product in this store, leaving huge obvious gaps where product that I want to buy should be.
–Your produce section is actually scary, I wouldn’t even buy your prepackaged organic lettuce if you paid me-​it seems things are not rotated properly because the packaged lettuce I bought had already spoiled.
–Your employees talk about really inappropriate things while restocking your dairy case-​you should feel ashamed of yourselves seeing as you are not in the comfort of your own home and there are children flying about this store who can easily here you. Leading to my next issue…
–Does anyone even watch their children while they are shopping here?
And now for the worst part-​check out. And I know that everyone who has reviewed this place agrees…
HIRE MORE CHECKERS!!!
It’s insane that after this many complaints– management hasn’t done the right thing and hired on more checkers. CLEARLY you’re busy and making money-​would it kill you to get 3 more people on for your peak hours?
All in all, I loath this existence of this place and would love to see it go under. But it is Safeway and it will remain. I’ve decided that it will become my very last resort when I shop for groceries-​instead I will always be sure to swing by the market near my work before I come home for the day.

This review is for CAFE SELECT.
The best sandwiches hands down. The grocery stores sells 100% of the items found on the menu, it was a genius idea to open a sandwich line. All of the items are ALWAYS fresh, and they actually use REAL chicken, (not processed like subway) and the bread is actually bread and will not make you sick (subway).
I highly recommend anyone trying one, (actually that would make my wait time longer if I tell you this)
But in all honesty, the best sandwiches in town. Hands down!

They have a very efficient Asian guy operating the service counter and the Western Union has been operational three times in a row! He also is the fasted cash register operator I have seen!
Update: Why Josh?
Josh is normally an efficient checker, and not surely. It was late and he proved that not all big guys are jolly! I was leaving the store and I decided to get a scratcher. I put 4 dollars in expected to get two 2 dollar scratchers, and only 2 choices out of 20 were available, 3 dollar and 5. I didnt want to put two more dollars in, and noticed that it said no refunds. Safeway’s service has suffered recently, but, I still hoped it could assist me. I ask Josh who was manning the self-​check kiosk for some assistance. He said, «well it does say no refunds, but, I will call someone.» What? Either tell me you will help or tell me to pound salt, but don’t lecture me, I have a wife for that! They gave me my dollar, and decided not to tell the manager about the surly behavior of a veteran employee. Lighten up Josh!

This is the Safeway inside of Greenhouse shopping center. It’s pretty much the same as most of the other remodeled Safeways and it also has a Starbucks inside.
The Foodmaxx is just around the corner from here. If I don’t find what I’m looking for at Foodmaxx, I normally come here. The location of this is good too since there’s a lot of restaurants near here (McDonalds, Jack In The Box, and Hometown Buffett) and also the CVS and a 99 Cent Store in the same center.