StorQuest Self Storage

The office manager, Cynthia, was just a pleasure to work with — I needed a space in a hurry, I needed the free in-​load truck asap — and she got it all done. Paperwork was quickly and accurately prepared; truck and driver came the next day. Now, 24 hours after my initial panic attack, my stuff is moved in, my home is being painted, and my mother-​in-​law will be able to move in ahead of schedule, if she wants! Kudos to Nick, the driver, and Cynthia !!
Very convenient, friendly, local storage! Recommend!
PS — the lock for the unit that I bought from their office was cheaper here than at Ace Hardware!

Well, I don’t know where to start. This location has been so trustworthy for all my belongings. Being a student at Santa Cruz I don’t have the time to go back and forth from school. They have compelling customer service and not to mention their roomy and clean storage units. Thank you for everything guys! I would definitely recommend Storquest.

I’ve just graduated college, and I needed a place to store all of my books, and miscellaneous school materials in a safe and clean environment. Storquest was my first choice, and it’s a great facility packed with an awesome staff! Cynthia and June were very helpful and knowledgeable during my sign-​up process. They have assisted me with finding a unit that fit my belongings, and things turned out perfectly!

This review has been a long time coming; had a storage facility here a few years ago and although not the cheapest, definitely the most convenient and staff was extremely easy to work with. I also had to use the uhaul service that they used to offer, and that was the easiest truck rental I’ve experienced — and I’ve moved around a lot!
The climate controlled units are clean, well lit and elevators always working. Can’t complain… It’s a one stop shop for all moving and storage needs. Thanks for the wonderful experience.

As of today 1÷25÷2012, the mice have multiplied and «management» is trying to play hardball with us, blaming us for their incompetent employees who promised so many times they would take care of the problems we informed them about over six months ago… we hear a different story each time we talk to these people. just waiting to show our hand to resolve this with the assistance of some outside help. 7on your side??? hum~ let’s make that call I know they will get through to the OZ behind that curtain!

So, now that everything has been moved in and organized for easy access, I want to move out of this place because…
First, we were asked for our key so maintenance could be completed in the units. We complied but, after a few months we ask when we would get our key back. We were told that other customers were not willing to hand over their lock keys. Repeatedly we have confronted StorQuest about our key and almost a year later they still have not given it back.
Secondly, we reported to management that our unit was without a threshold or weather stripping for the bottom of the door. Dust was sweeping in under the crack in the door, so it was an issue that needed to be timely handled, especially because of the weather conditions (rain, wind, etc.). It was not.
And then the rodents moved in. We told management about this particular problem and they told us we would be compensated and that we could move our unit. I’ve had to clean rodent droppings to keep my stuff orderly and have had to throw and move things out. To date the customer service has failed us. There is no reason why anyone should have to experience this especially when paying rent for a dirty unit, that could have been prevented.
We talked to the district manager recently, so let’s see if StorQuest can earn their stars back.

StorQuest and it’s staff was very friendly and helpful. I had a very tough break up and was very stressed out. The Manager there Cynthia was very knowledgable and also gave me a fair price. She gave me a discount on my move in and also had a truck with a driver meet me at my house to move my stuff in for free. I would recommend this company to anyone needing storage.

Their price for storage rooms go up about $ 20 a year I believe it’s really over priced.: (We’re in the process of shopping for another storage place to store our old files.

So before today, I would have given them a 5.
Be wary. In person, they give great service. But once they know you’re out of the area and can’t do anything but pay, they rip you off, and you’re stuck.
To start: The Manager hooked me up with a great deal on a unit that he has a hard time renting out (strange shape); the unit is indoor and air conditioned; they have good security, and Mr. Manager hooked me up with a good deal for a U-​Haul and even had the U-​Haul ready for me to pick up at StorQuest instead of at a U-​Haul.
But there were a few flaky moments, even confirmed by one of his staff members who said that sometimes he does things like that (like not leaving a note about the price he gave me or the mattress covers I still had to pay for — the staffer was surprised when I asked her to add the price to my total). But those things weren’t issues because while I was there, service was great.
THEN TODAY. I didn’t receive an invoice, so I called in to pay, and he tells me the charge is double. I’m sorry, what?! We then end up arguing about the price and discount, and he says that he only agreed to give me the discount for 2 months max. BUT… In person, he had asked me if I would need the unit for less than 6 months; I confirmed. Then, when I went back to do the contract, another person had to keep calling him because there was no mention of the discount I said he quoted (shoulda been my warning). He confirmed the deal, and she said she didn’t know how to input the deal for longer than two months at a time, so she would reset it when necessary. So, I wasn’t worried.
Now? Now he says that never happened and that he has to charge me the full amount. How convenient to do so when he knows I’m in SoCal and can’t easily come up and move my stuff to another storage place.
Maybe if you’re staying in the area and just need the storage space, it’s worth it to rent here. But if you have to go out of the area at all, don’t trust them. They WILL rip you off in a huge shove a jackhammer up your ass kind of way.