Trees By Austin

Trees by Austin left a lot of sawdust knee deep in a wide area around the cut tree. We couldnt see that the roots above ground would need to be grinded up until the sawdust was removed. Trees by Austin never informed us about the roots above ground. We asked Trees by Austin to see if anything can be done about the roots above ground. They said they will look. The roots are still above ground. They did nothing. We asked the City of Fremont to see if they did their job. The City looked and said they didnt do the job as expected. The roots above ground are still there. Who is to finish grinding the roots above ground? Not good.

We’ve used Trees by Austin several times over the last 10 years we’ve lived in Fremont, and they’ve always been very punctual and fair about their prices. Definitely using them again!

I have a redwood ash along the street which is actually a city of Fremont tree. The city will not care for the trees they have planted over the years and they hold the home owner responsible. I had several dead branches in the tree. Ernie did a great job in removing the branches and thinning the tree. Highly recommend.

Our experience with Ernie at Trees by Austin was first-​rate. We had a large (5′ diameter) tree that was growing into our garage and damaging the roof and gutter, as well as several other dead and dying trees, as well as some pruning that needed to be done. Ernie came by on a Saturday to gave us an estimate. He and his crew arrived on time. They worked hard to try to save the tree and garage, but ultimately the tree had to go. They did a great job, working safely and cleanly over the 6 days they were on the job.
We’ll be using them again. Highly recommended.

Sadly, I have to change my mind about Trees by Austin.
The sweet gum tree that I mentioned was growing back in my original review? Well, not only is it growing back again, it now has more than 50 brother and sister trees turning my back yard into a sweet gum forest.
I called to ask Trees by Austin to come back and take care of it. After my second phone call, Ernie finally called me back and told me he’d come out and take a look at it. Of course he never showed up.
I called again, and after two more attempts to reach him, he called and told to me to spray the trees with round-​up. I have a chemical-​and-​pesticide free garden and will not use that product as I believe it is not good for human beings. I told him I’d like him to come out and take a look, then remove the new trees permanently.
And the Modesto Ash in my front yard that he’d trimmed? Well, it’s got lots of branches crossing each other now instead of the open canopy he’d promised it would have. I now have to hire a certified arborist to correct his trim job.
He acted as if I was imposing on him and said something about having to charge me. Well, DUH! When I ask for a service, I expect to pay for it – but at this point, he can expect me to pay SOMEONE ELSE.
If a person cannot honor their word to return a phone call or show up to do a job, sorry… TREES BY AUSTIN, YOU’RE FIRED.